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The good, the bad, and the ugly - discover what customers are saying about Destination Maternity

Welcome to our customer reviews and complaints page for Destination Maternity. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Destination Maternity.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Destination Maternity's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Destination Maternity, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

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5:50 pm EST
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Destination Maternity Store Manager's behavior at Destination Maternity Wrentham Village Premium outlets, MA

Extremely bad experience with the Store Manager. Went on 11/22/2014 around 2:00 PM over the exchange of 2 pairs of similar pajamas that did not turn out to be good quality after first wash. Talked to the staff on 21st and explained the situation first. She discussed with her manager and called us over with the 2 pair of pajamas and receipt.

The manager's behavior was very rude and unacceptable. Thats fine if she does not want to exchange them if its against their policy. But the way she dealt with us was nothing less than harassment. She entered into argument with my husband after checking the receipt and saying we did not pay for second pair of pajamas last week and we need to pay for it today. Later she realised there was a promotion at the time of purchase one sleep wear/ nursing apparel free with purchase of 3 and said to me that she will deal with the exchange but my husband has to go out of the store. I was terribly offended, how can she expect me to ask my husband to leave the store! How could she talk like that. I refused and said he will be here with me.To this she said, then she will not work out the exchange. We wore our jackets and prepared to leave the store and forget about the exchange. But before leaving I asked her for her business card. She refused to share it and called the security and police.

With every maternity and nursing clothes purchased till date from Destination Maternity, i have this terribly awful experience attached. At 34 weeks pregnant, being surrounded by four officers and explaining them the situation was certainly not what I was hoping.

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5:16 pm EDT
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Destination Maternity Credit Card Fraud/Misuse

On April 5, 2010 I went to the Destination Maternity shop on the corner of 17th St. and Causeway Blvd. in Metairie LA with my granddaughter, who is pregnant. I purchased some items, that totaled $99.99 with my HSBC credit card. At no time were we asked or notified of any subscription to a magazine called Parenting Magazine. I had been warned by a friend to not fill out any cards, etc. while in this store, because she had this same situation happen to her. So I had warned my granddaughter as well. A few weeks after the store visit, my granddaughter received a Parenting magazine at her home address. She asked me if I had ordered it for her, which I had not. I looked at my credit card statement, but had no charges anywhere for it. To this day, we still have no idea how they had my granddaughter's address.

On 6/7/2010 - two months later the $20 charge from WPI Parenting Magazine showed up on my HSBC credit card. The credit card co. would not remove the card, even though I advised it was a fraudulent charge. They told me to contact the magazine and cancel the subscription. I Googled the store name (Destination Maternity) and the magazine (Parenting Magazine) together with the word COMPLAINTS and discovered this is a nationwide problem where the store will steal unsuspecting customers, without their permission or knowledge - as in my case - and send to the magazine for the subscription to begin.

I called the store and asked to speak to the manager, whose name I did not get unfortunately. She apologized and said the sales staff always tells/asks the customer about the Parenting magazine subscription. I had to insist over and over this was not the case with me. She offered a toll free number for me to call to cancel it, which is [protected]. I ask what the sales person got out of this, commission? bonus? what? She said they receive nothing. Frankly I do not believe this. Destination Maternity and Parenting Magazine have some sort of collusion of fraud going on here, stealing credit card numbers and I have already filed a Better Business Bureau complaint against the store. A lot of people don't notice the $20 small credit card charge and might overlook it, and THAT is what they are counting on. I would bet on it. I received the same letter as others on this Complaint Board from Ms Perskie at Destination Motherhood's corporate office in PA. via the BBB here in New Orleans, LA.

Here is my rejection response to the BBB: I attached 43 documents - complaints from this site and others showing the BBB how extensive the problem is.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 8206010, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already received a credit of $20 from Parenting Magazine on my credit card. Ms Perskie's assistance is not needed and my granddaughter and I will never set foot in that store again, nor will any of our friends and relatives. Unless they are planning on charging me again, I have no reason to send her any information on myself or my granddaughter.

Ms Perskie's letter must get around a lot as it is referred to in file of I have attached of complaints from all over the country about this store, Destination Maternity, and its affiliate stores: A Pea In The Pod and Motherhood Maternity. All of them are accused of fraud, theft or misuse of credit/debit cards with the partner in this scam - WPI Parenting Magazine. I have filed a 911 police report with the Jefferson Parish Sheriff's department which will soon be handled by their Economic Crimes Department. And next week I am filing a complaint with the Louisiana Attorney General's office since this crime took place in Metairie, LA and in the State of Louisiana. I am also considering filing a complaint with the Attorney General's Office in PA since their corporate office is in PA.

I do wonder, and have this question for Ms. Perskie: exactly what is the compensation, bonus, fee, whatever you wish to call it - let's call it financial incentive that the Motherhood & Destination Maternity and The Pea In a Pod stores receive from WPI Parenting Magazine for each of these magazines that are charged on the customer credit/debit cards? And don't insult our intelligence with telling us nothing. I am posting this and your response on the online Complaints Board. There is obviously something in this arrangement for you organization. I have read there were class action suits settled regarding this same issue. My anger and ire over this is that at no time - and I want to repeat this - AT NO TIME - during my visit to your store did any of your safeguard measures happen. What should happen is NOTHING. Parenting Magazine should have a rack of brochures and if we are interested, we can take one and fill it out online or mail a check to them.

So to satisfy ME, you need to do that. Discontinue this scam and practice on unsuspecting customers, some of whom were using a debit card and were over-drafted on their account. This does not occur in the maternity department of Sears, Target, Dillards or Walmart.
Regards
I know others on this site will not go to this trouble, but at heart I am an activist and a fighter for the rights to our privacy. I will NOT have my credit card just handed over to someone else without a fight. They picked the wrong customer for this measly $20 charge. I will keep you posted on my quest. My goal is to STOP this entirely. And if I have to send in an undercover customer to make a purchase and test this every six months until I die, I will. And I will report them to the Jefferson Parish Sheriff Department every time.

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BriO99
Irvine, US
Jul 25, 2016 6:07 am EDT

I bought a few outfits from Destination Maternity a couple of months ago. Today I noticed a $20 charge on my credit card from them. When looking into the charge, it was for Parenting Magazine which I never knew about or authorized permission for. When I called Parenting Magaizing, they cancelled the subscription without any questions asked as if this problem happens all the time.

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Annon123
, US
Dec 18, 2011 3:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

What happens is the company constantly threatens the sales clerks and management of they do not meet a certain goal. So, to put it simply, some stores blatantly lie to the customer to get them to sign up for it. They ask "Would you like to receive a free issue of Parenting magazine? Just sign on the pin pad." When the client says yes, a disclaimer comes up on the pin pad explaining that the client's card will be charged 20$ if they don't cancel in 30 days. Employees are taught to ask and not explain the terms unless asked. Don't blame the employees, they aren't really at fault. They're just trying to keep their jobs. As an employee, you receive nothing for Parenting sign-ups. But the corporation does. And they are the ones to blame.

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sl24
, US
Mar 06, 2011 2:44 am EST

What happens is that the sales clerks have to reach their goals on subscribing customers to the magazine. During the transaction process they have a ask for your phone, when the customer provides the phone Destination Maternity usually picks up name, addresses and phone numbers that are registered in phone directories or if the customer had shop at the store or online. During that process sales person ask the customer about offers such as sign up for their future trust credit card or the parenting magazines. What usually happens is that when the sales person are explaining the information, they usually rush through it or say in one big run on explanation which leads to the customers not paying attention and end up agreeing to offers they don't need. Thats probably what happen.

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9:42 am EDT
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Destination Maternity Unauthorized charges - NEVER SHOP THERE

I use to shop Destination Maternity about once every two weeks to a month. I WILL NEVER SHOP THERE AGAIN. I made a purchase last week. Today I went to check my bank account and there was a $20.00 charge to a Parenting Magazine in my debit account. I never gave authorization of this charge or indicated that I wanted a subscription to the parenting magazine. I called Destination Maternity and the sales clerk was very well-scripted when it came to this issue…so I know I am not the only one this has happened to. She said that this happened because I did not hit the cancel button when I made my transaction. Well, I would not have known what I was cancelling because not ONE WORD about a parenting magazine was mentioned. Just a word to the wise…NEVER SHOP AT ANY OF THE DESTINATION MATERNITY OR MOTHERHOOD STORES. They are scandalous in the name of magazine sales.

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5:58 pm EST
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Destination Maternity Rude Manager w/ confusing policy

Be aware just because the clerk tells you if you have a gift receipt that the recipient can return items after 10 days, doesn't mean that it will be honored.

I bought over 400.00 in clothing for my daughter-in-law. She needed to return 2 items. She was told by the clerk that even with the gift receipt, an exchange would not be honored. She asked to speak to the manager and was told the same thing a little more rudely. Even in these times, giving good customer service doesn't seem to be a big deal for them. I will not be shopping there again.

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11:54 am EST
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Destination Maternity Horrible Store Clerk

Instead of re-explaining my recent experience at this store, here is the letter I had to send to them:

To Whom it May Concern:

On Saturday, January 24, 2009, I went to your Cherry Hill store location to exchange a couple items and received the remaining dollar amount in the form of merchandise credit. The clerk who waited on me explained to me the terms of the merchandise credit, that I should treat it like cash and should it get lost or stolen there will be no replacements. I proceeded to initial the receipt as I fully understood these terms and she put my new items in the bag and handed me the receipt and sent me on my way.

In the car on my way home, I pulled out the receipt to check where it said “merchandise credit” so I knew how to present it next time I shop there and noticed that on the receipt it says “gift card tendered” and the dollar amount. So I figured that either I was supposed to get a gift card to use as my credit or that’s just how they ring it up, regardless I should probably call right away, which I should mention is less than 15-20 minutes after leaving the store.

The clerk who waited on me happened to be the person who answered the phone and I explained to her who I was and she seemed to remember me, so I let her know that if I was supposed to receive a gift card for my credit, I didn’t and that I’d be willing to turn around and come back to pick it up. This is where the problem begins. Her entire attitude immediately changed and she began raising her voice to me saying that she’s positive she handed me the gift card and there’s nothing she can do about it. So I said to her that I was literally in the car still and tearing the bag apart and my purse looking for it even though I was sure she didn’t give it to me and I see no gift card. Then she begins yelling at me, in a tone not even my own husband would take with me, telling me that she explained the terms and if it’s lost or stolen she can’t help me. Just to add…my credit was for $136 and I was not about to just say ok and let her get away with disregarding my well deserved credit. Obviously after leaving the store about 15 minutes prior, I have not lost nor had it stolen and I know that she never gave it to me. After another minute of putting up with her unbelievably disrespectful tone, I begin bawling my eyes out and have no idea what to do at this point but to get her off the phone so that I don’t have to deal with this type of behavior.

After about another half hour of stressing and crying over this and explaining the situation to my husband who, by the way, is absolutely appalled and heartbroken over how upset this person has made his pregnant wife, she finally calls me back to say that she found it there in the store and I can pick it up, which is a sad excuse for an apology. I did pick up the gift card the next day in hopes that she wouldn’t be there.

My point to this complaint is not only that someone who works in customer service and retail is treating a customer in such a horrible manner, but that she also happens to work in a maternity store. No pregnant woman should ever have to deal with this type of behavior from anyone. I don’t care how hormonal or sensitive a pregnant woman can be, it is absolutely, undeniably, unacceptable for anyone to be treated this way. Now I’m stuck with $136 worth of credit for a store I don’t ever even wish to return to and have to deal with the discomfort of possibly running into this person again.

I truly believe that not all of your store clerks behave this way, but based on my experience there, I will find it extremely difficult to not mention this situation to my friends and family members. I strongly feel that they should be warned and aware of what to expect should they decide to go against my advice to not even bother shopping there.

Thank you for your time and I hope in the future it is stressed to your employees what it means to work in customer service and also to have to deal with a specific type of clientele. I’m sure there are seminars and anger management courses available for situations like this.

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Consumer in New Orleans
, US
Jul 06, 2009 12:26 pm EDT

I too had a horrendous experience at the New Orleans Destination Maternity store. There were three people working ( I use that term loosely), one register working, and after the saleclerk made a mistake and re-stocked items my daughter had spent an hour trying on, my daughter, expecting twins and quite exhausted, had to go back and try one of the dresses on again to determine what size she had picked. We had to wait in line behind a very lengthy checkout, and after some tension (neither the store manager nor the clerk) looked at me, or said a word, the clerk began yelling a me when I said "Thank You" to her as I left, reminding her that she had not even acknowledge me as I left. It was surreal. She was yelling at me that "customer service means you have to wait!" Her manager never even raised her eyes to get involved, in fact when I asked if she was this clerk's manager she responded "yes, but I really don't want to get involved.." She actually said that! My daughter by this time is up on her feet, and quite upset that someone is yelling at her mom, and she starts arguing with the clerk and the manager is just standing there. It was like nothing I've ever experience. The manager did not want to tell me her name, but I did get her manager's name, "Lisa." This in a maternity shop. I brought my very upset and visibly shaken daughter home (we had traveled an hour to get to this store, ) and I am in the process of finding who in this corporation I can relay this entire story to. Unbelievably incompetent, rude, abusive behavior in a MATERNITY shop. I will bring this situation to someone who can look into it further.

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