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Despegar.com / eticket not received

United States
Contact information:

I made a ticket purchase confirmation number [protected] and the webpage of despegar.com advised that an eticket would be sent to me via email, but I did not received it so far and I cannot search at website by my purchase number anymore.

I tried to call but only automatic machines answers the customer care call and I want to receive my eticket at my email elaine.[protected]@dhl.com

  • Updated by ElaineCristina, Apr 12, 2017

    Hello! How long takes to get an answer from this company? I tried to call this number on customer service is it is disconnected!
    Please I need an answer... I even called to Brazil and the person from Decolar there said that only US based Despegar can provide me my eticket!
    The money already was removed from my bank accounts but I cannot access my eticket neither talk to someone from this company...

El
Apr 12, 2017

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