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Despegar.com / cancelling my flight

United Kingdom
Contact information:

Reservation number [protected]

Flight from Panama to Venazual.

Hi on booking this flight I received and email that stated that my flights could be cancelled with an airport fee of $150. However, when I have tried to cancel my flight through through the despegar website it says that I cannot cancel.

I even considered changing the flight to another date but they are trying to charge $1100 to do this. The flight was only $325 to begin with.

Please can you advise on how I can cancel my flight or change the dates without having to pay so much.

Kind regards

Nicholas

Ni
Jul 21, 2017

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