Designs in Mica and Wood / Never received our furniture, our deposit as well!
This firm was recommended highly to us by a friend who used them in his condominium.
We had discussions with their furniture designer , Mr Eduardo Martell in connecton with designing a bedroom dresser for our condominium. Workmen came to our flat and did the necesary measurements.
We entered into a contract with the company to manufacture and deliver the dresser as outlined in the design. The contract became effective on Apr.7 2006 and promised delivery within 14 to 16 weeks. I.e. by early August at latest. This was allright with us since we go away for the 3 summer months and wanted it on or return to Florida Oct 12. We were assured this would present no problem.
We made a deposit of 2/3 of the price $2,248.
We donated our old dresser to charity with pick up when we returned.
The new furntiure did not arrive and we had no information from the company.. I called at the office of Designs in Mica & Wood. I was told the furniture would be coming in 10 to 15 weeks. Since 26 weeks had passed since we were told a maximum of 16 weeks, this was obviously unacceptable and I asked to speak to Mr Martel the designer . I was told that Mr Martel no longer worked for the company. I asked that the deposit be refunded. The receptionist could not do this. I asked to speak to David the man recommended to us by our friend. He was no longer with the company. I asked for a supervisor or manager and was told there was no manager, only the owner who was not available. It appeared that the receptionist was the only employee in the office.She agreed to set up an appointment with the owner and it was set for 2.00 pm Oct 23.
We went to the office at 101 Glades Rd at 2.00 . The door was locked and had a sign saying the office was closed until Nov 15. No one had phoned to cancel or reschedule the appointment.
We saw the receptionist entering a back door and went to speak to her. She had no explanation for the failure to keep the appointment. When pressed she said the company was relocating to a new location where taxes would be less onerous.She said they were expecting 2 containers of goods to arrive soon. She said the owners were Nick and Paul but declined to provide a last name saying it was too difficult to spell. She also declined to set up another appointment.
Of course we do not know just what the circumstances are with this company. I fear they may be in serious financial difficulties and are carefully avoiding creditors. We are concerned that, not only may we never see our furniture, but our deposit as well.
Our initial interest was to get a nicely designed piece of furniture, but now would settle for a prompt return of our deposit, so we may seek another dresser for the empty space in our bedroom.
If the owners have an answer to this situation we would like to hear it.
Designs in Mica and Wood, 101 Glades Road, Boca Raton, Florida