Desert State Mortgage, LLC commitment to 100% customer satisfaction, pledges to resolve all complaints & address inquiries. In an investigation conducted by Complaint board, it was found that an ex-Desert State Mortgage, LLC employee was disgruntled and inappropriately used this consumer website to vent rage. False and malicious accusations were posted against this former employer. These attempts to defame Desert State Mortgage, LLC using this consumer advocacy site were deemed unfounded and negligent. Desert State Mortgage Commitment to Complaint board Corporate Advocacy Business Remediation & Customer Satisfaction Program has not only protected the company from unfair negative exposure but also has allowed employers to have a voice.
Company executives also stated that over that last few months they have spoken to each employee, going over the zero tolerance policy for fraud. Loan officers who commit any kind of fraud will be terminated and reported to state banking. If a loan officer is terminated or resigns they can only be paid final commissions if the following occurs:
Employee shall be entitled to commissions on all loans originated by and which have actually funded by the last day of the calendar month next preceding Employee’s termination. Employee must work the entire month in which any commissions are earned to be compensated for those commissions. If the Employee leaves or is terminated prior to the end of any month, he/she will not be paid for that month of production except for minimum wage, were applicable, time accrued as of the date of termination.
Revisiting employee contracts, at least every six months, will prevent future employee discrepancies over final commission. Open communication between employer and employee is the key to a streamlined, well operating company.