Desert Schools Federal Credit Union / Substandard Online Banking Software
Desert Schools sent out duplicate payments from my online checking account. In short, their online banking software does not give accurate customer information in a clear and logical manner. The information given on one interface is different on information on another interface, thus creating serious issues, such as sending out duplicate payments. The system as a whole seems to still be in Beta mode, is not ready for business use, very substandard, somewhat difficult to use. Yet, Desert Schools has thus far not admitted fault. If the payees do not return the extra payments on their own, I may be stuck.