Desert Deuce review: Desert Deuce Personal Attack for Negative Review of Bad Customer Service 26

I too have been scammed by these Rat's ! Placed an order in Jan 2013. Same run around, E- Mail stating items were out of stock waiting on manufacture ect. etc. Now they are not responding to E- Mails Voice mailbox is full. And we are all out some cash!

Please give me what i ordered! Me as well as every other person has ordered from your site. This is dead wrong what yall are doing. We have paid good money and expect product and according to the reviews have received nothing positive in return. As soon as the conclusion of our business is reached i will thank you and find a new tactical outfitter but until then i will anticipate the delivery of my goods. Which will be soon hopefully.

Your company sucks! I would like the product i ordered 4 months ago delivered next week! After that out business is done

I can't believe how many of us got ripped off from these guys.
Looking at the posts and I'm laughing cuz I'm not the only one fell for this.

And what's more funny is when this guy from DD his name is Kevin I think says call me directly
At this number that it doesn't even exist probably and when you call the messages is full
I'm sure it's full of people calling recently about their donation that they made.
What a ### deuce.

Well well,

It looks like I'm not the only one that has his money stolen by these Rats.
I've made an order back in March 19th 2013 since then I've never heard a word back,
I even contacted PayPal but unfortunately because its been more than 45 days they can't
Dispute it.

However, my order is around $58 and I'm glad I didn't place a bigger order.
Otherwise I could've donated my money to some under the table rat company.

I don't know what to expect since I'm seeing a lot of you guys having the same problem.
I think I'm just going to forget about it and pretend that I've lost it.

But karma is good though, and hopefully they'll spend as a downpayment on an upcoming medicines instead.

These low lives shouldn't have a business license.

Also file a complait at www.IC3.gov. This is the FBI internet cime devision.

Don't order from this company ever. They are crooks plain and simple. They will take your cash and you will never hear from them again. "TOTAL ###" . The BBB cant help but file a complaint with them anyway so that it's on record and when the authorities do catch up with them they have a case.

Have you any good advise how to get any material or chargeback? Normal way is very difficult for me because I´m living in Europe.

I work in the aw enforcement community and too have been shafted by this company. I just completed an on-line complaint with the Arizona BBB. I hopefully will receive a refund in full for my product. Not going to hold my breath though. Sorry to hear so many people have been taken by these crooked folks too. Good news, the long arm of the law witll catch them and make them pay. I see criminal intent and hopefully the Arizona authorities will as well.

As you all have experienced, I too had made a purchase with DDMTO only to find out that they immediately charged by card then I received an email that the items were backordered. I sent an email and Christy Styles I believe was her name sent a response that Condor was the issue and that Condor was on backorder because of some Chinese New Year. Well, the Chinese New Year was over and still supposedly on backorder. They claimed that Condor was the issue for their hold ups and pushed all the blame on them. I was finally able to just do a chargeback on the card and found a company online at lecortec.com (LECOR), they had the same products as DDMTO at around the same price. I made my purchase from them and received the products that DDMTO supposedly said were not available and received the items in 5 days. Hopefully you are able to get your money back and to find another company like I did.

Yes this company is not an honorable establishment and the above complaints are actually 100% correct and accurate. I too ordered and received no product, and also experienced the lack of return calls or e-mails and as stated above the phone message does say it cannot accept anymore calls. I have filed with BBB and will probably do the same with the local Police Department and the Arizona Attorney General’s office. This company is basically stealing people’s money and should be held criminally liable as well as financially. I wonder how much they paid the few individuals who are defending their cause on this posting?

I have sent severals e-mails and still have not heard back, phone mail box is full, and web page is down. We placed our order on 2/14/13 and only received part of it. We still have CO-MOPC-ATACS $ 93.46 AND CO-MA58-ATACS $ 28.86 on back order. A total of 122.32 has been charger to our account. Can you please provide a ship date and if you can not provide a correct ship date then you can just refund our money. Abernathy

I'm saddened to learn that other people are having the same experience I am with their Condor MOPC order. I ordered the MOPC back in the middle of January. When it didn't show up within a 2 weeks I wrote customer service. I was told the items were on backorder just like the guy above and was told they would get another order in 2 weeks. I wrote them again on February 19th and got a response on the 21st. This was the response I got

"We have now suspended selling Condor items until they can fulfill our backorders with them. We are expecting a large number of shipments to be coming in, in the next few weeks."

Mind you I had been checking the site periodically and not only had they been taking additional orders for Condor MOPC's but they actually had a sale going that was always just ending in a few days. I've written them twice since on the 10th and 24th of April. I've heard NOTHING from them since the 21st of February and their site has been under maintenance and now down.

And just to nip this in the bud before it potentially starts - I am not an ex-employee or have any grudge against the company other than what I consider extremely poor service and misleading business practices. I'm just a guy who wanted a Condor MOPC at a good price in reasonable delivery time.

I just want my item or a refund and soon.

Thank God I am not the only one. I also ordered the same plate carrier and have been given the run around for months. The website said in stock and after I placed my order here comes an email saying that my item was out of stock and that I would be receiving it as soon as possible. They charged my credit card for the item and took my money without shipping that item to me. I called and talked to a nice lady and she seemed to want to help. She told me that they were waiting for the manufacturer to ship the item to them and that it would be 3 1/2 weeks. I played along and went about patiently waiting for my item. I called 3 1/2 weeks later and was told that my item was going to be directly shipped from the manufacturer in order to speed up the shipping process. I played along and continued to wait patiently for my item. When my item never came I called the manufacturer to ask them what is going on. I was told by Condor that they are still making these vests and that Desert Deuce would be receiving a shipment in 3 weeks. I said okay sounds good and continued to wait for my item to show up. After the 3 weeks passed and no item I tried to call again and got nothing but a voicemail box that is full. I sent several emails and have received no recent replies. I tried to go to their website today and that has been shutdown. I have never written a bad review for a company before and really do not want to write this one. I feel as though the actions taken by this company have been misleading and very disrespectful of their customers. I want my item or I want a refund. How hard is that? If the item is out of stock then do not take my money. If you do not know when the item will be back in stock then do not lead people on as if you know when that item will be back in stock. Finally, if I ask you for a refund, give me a refund. If you sir, the owner of this company, read this posting please contact me as soon as possible. I want you to make good on the money you took from me. Order # 37806.

I am in the same boat. Ordered a bunch of gear in October, 2012. All of the items were sent with the exception of a jacket. I was told that the jacket would be sent in November. No problems, i was happy to wait. December came, nothing. Not once did i get an update from DD, i had to chace every time. I was told that there had been a delay from the manufacturer. Fair enough. I waited until January, still nothing. Feb and March rolled on, and Nothing. I emailed the manufacturer (Condor) who advised me that the Jacket had in fact been sent to them in December. WHen i rang DD, i was promised a refund. 4 phone calls later, still no refund, and now they appear to be closed. So i am now left cold without my jacket, and poor without my cash. Worst company ever.

I think that this company no loger exists...after it took my money. Their site is now down for maintenance and their phone message box is full and cannot take anymore message.

Had problems with an order so I cant say much about products but after calling (would recomend calling over email much faster response.) Cancelling was processed quickly and I was refunded for the order. Costumer service was prompt in my experience

Just got off the phone with company and they seemed to be proactive in refunding my order but nothing for sure yet, I will update as soon as I have been reimbursed.

I find it a little odd that somehow someone who posted negatively about "desert deuce" in 2011 just happens to post an update that is positive in 2013 5minutes after a negative post was made
"Nice try desert" and glad to to see this takes priority over my email

again this item was (and is still) listed on their site as in stock. In my opinion it is simply bad business to be advertising a product when you don't have it. Do you think people would order this product if they knew you would have to make the same order from another company to get it and they wouldn't have it for a month? ( i will update if the company fixes the problem)
Copy of email. - personal info

Hello xxxxxxxxxxx, Thank you for your order #xxxxx with Desert Deuce. We will ship your order when the out of stock item(s) listed below arrive. Please contact us via email or telephone if you have any questions or concerns. The following item(s) are out of stock and currently on order: Out of stock item Condor Compact Plate Carrier - OD, Black, Tan, quantity 1 Color: Black Desert Deuce anticipated arrival date: 3 1/2 weeks Thank you for your business. Best Regards, Customer Service Desert Deuce Military, Tactical and Outdoor customerservice@ddmto.com www.desertdeucesurplus.com [protected]

You guys I admit to making up lies to hurt the business because a friend of mine was fired.

http://www.resellerratings.com/store/Desert_Deuce_MTO

I ordered a condor plate carrier from this company and plates from another. The plates have been here for 5 days and I just received an email that the carrier wont even be in stock for 3 1/2 weeks. On the site the item is still listed as "in stock". This is an extremely misleading way of doing business. Unless you want to be sitting in frustration, stay away from this company! If they somehow try to make this right I will update my review. As it stands now, you will get your products faster if you order from china!

I have dealt with desert duece on multiple occasions and they have been nothing short of great. I had one issue around the holidays that was promptly resolved even to the point of overnight shipping at no additional cost. I do believe the above accusation is totally bull ###. I will continue to shop desert duece and highly recommend them to everyone else. Great prices and even better costumer service.

Joshua Fletcher

Desert Deuce in Arizona is a great tactical shop. We have been buying our uniforms for the past 3 years from them. Great prices, great service. The complaint above is total BS. They often go above and beyond to get stuff to us on a moments notice. Never had 1 issue with them, buy with total confidence.

Josh

Hello Complaints Board,

The woman that wrote the above complaint is on a personal mission to hurt our business. We did everything possible to help her. Virtually nothing she says above is true and yes we have an attorney involved. If you were in our position you'd do everything to defend yourself and your business as well. The BBB in Arizona dismissed her case as well after they investigated here claim and the facts were brought to light. The BBB's response is below:

Dear Kevin Hilding:

BBB appreciates your attention to the dispute filed by Michaelene Kyler .

BBB has reviewed the case file and although the consumer has not expressed satisfaction with the outcome, BBB has determined that the response from your company addressed the disputed issues and exhibited a reasonable effort to resolve the issues presented. Therefore, at this time BBB has decided to close the complaint and not pursue it further.

Please note, a copy of this dispute will remain in your company's file for three years.

Please feel free to contact us with any further questions.

Regards,

Marissa Macias
Your Better Business Bureau

Her complaint on a prominent review site was also removed after we shared the facts and sent proof that she was not being truthful.

So for those of you reading the complaint above, please do not judge our company or make your purchase decision based on her complaint. We care greatly for our customers and do everything possible to take care of you. We are a family run business that puts a great deal of care into every purchase made by our customers. This sort of attack is very hurtful to us and that's why we are doing all we can to fight back. These sorts of attacks can do great damage to a company that relies on its reputation. Thanks for reading.

If you have any comments positive or negative, please contact me directly:

Kevin Hilding
Desert Deuce, Inc.
www.desertdeucesurplus.com
[protected]