I would suggest that you also take a look at the other posting on here, it has alot of info about triclear's parent company Syndero, and their contact info along with their other products Onlingo, Dermitage, Internet Career Kit, and whatever else they are hiding behind.
I had a similar situation with this company and after threatening them with my local Attorney Generals office here in Florida, the BBB, and filing a chargeback with my bank they finally agreed to refund my money.
I would suggest that you dont stop with the CSR's, demand a supervisor or manager and if they still wont help you demand to go higher. All the names are on the Syndero web site of their Board of Directors along with the founders of the company Brad Klaus and the VP of Customer Service listed as Corri Tanner.
In my dealings I was able to get a direct number to her which is [protected] and [protected]. I also found thier email addresses listed as firstname.lastname@example.org and email@example.com.
Once I contacted Ms. Tanner she seemed willing to do anything to stop me from contacting the Board of Directors about the service (or lack there of) which I received from her department. She agreed to refund my account in full for 3 months worth of products and cancelled any further attempts to my card.
I hope that this helps you! They cannot continue to get away with scamming peoples money!!!