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1.7 35 Reviews

Dermawand Complaints Summary

6 Resolved
29 Unresolved
Our verdict: With Dermawand's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dermawand reviews & complaints 35

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F
1:31 pm EST
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Dermawand device

I purchased the Derma Wand Device 2 years ago, after seeing infro commerical on the product the advertising look interesting to try my facial skin was excellent no flaws. I thought this Derma Wand device would just keep inhancing my face. But it didn't it scare my face under my eyes it burn my skin badly. Once I order the Derma Wand with the instructions pamplet and video on how to use the Derma Wand device. It came with a face serum and a face cream I used as instructed follow all guide lines as directed. First day use it applied the serum first then the Derma Wand device I started feeling a tingling sensation ok I thought it's working, second time using it same procedure put face serum on then the tingling started again along with a burning feeling. I'm saying to myself this can't be right, I turn off the Derma Wand look at my face under my eyes deep reddness of pain. I stop immediately feeling that pain, the next day my face was scaring under my eyes and on the side of my face. I have pictures of my face before this injury and after what this Derma Wand did to my face.

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Update by Frankie Mae Fleming
Mar 01, 2020 2:26 pm EST

I purchased the Derma Wand 2 years ago, the device was advertised on a infro commerical. The promotion of the Derma Wand sound interesting even I have good facial skin, I wanted to keep enhancing my face skin even more. And from the way the commerical showed it would be good for my face. Not true at all the experience I had using this Derma Wand device was horrible and also injured my skin under my eyes and on the sides of my face. I ordered the Derma Wand once it came use on first day follow complete instructions from
the pamplet and video that was sent along with the Derma Wand. I follow all instructions exactly it came with a facial serum and face cream, I applied the serum on a clean face as instructed by pamplet and video then turn on the Derma Wand device. I started feeling a tingling sensation I knew the pamplet said if I feel that means it's working ok no Problem. Second time use went thru same procedure applied face serum and then derma Wand and felt the tingling then a deep burning feeling I said something wrong. This should not be happening I immediately stop turn off the Derma Wand. Look at my face it had deep reddish scaring started under my eyes and the sides of my face. I was extremely I mean extremely upset that this derma Wand injured my face.

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8:22 am EST

Dermawand dermawand

I followed instructions for the Dermawand also used the cream with it for about 5 months. I used it on upper and lower eyelids, also under chin for slight saggy skin. I decided to stop using product and within a few weeks my skin begin to sag 4x worse then it did in beginning. My skin sags so much now that it gives it a dark appearance and it looks like I have two black eyes. So far i have went to several skin doctors and because of my African American skin they say laser will not work to correct. So i am stuck wearing a bunch of makeup to cover this. DON'T BUY A DERMAWAND THE LONG TERM RESULTS ARE NOT WORTH IT.

J.R.
NY

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5:30 pm EST
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Dermawand need replacement / no one picks up

I need to talk to someone, all of the telephone numbers refer you to customerservice @ictvbrands.com No one gets back to you. What has happened? My dermawand isnt working and I purchased a five year warranty in 2017.
I am being asked to write more in this square, but I have said all that needs to be said. I hope someone will please connect me to a rep from Dermawand. Thank you.

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Is Dermawand legit?

Our verdict: Dermawand's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Dermawand's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Dermawand earns 70% level of Trustworthiness

Good Credibility Notice: Dermawand rated around 70% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Dermawand. The company provides a physical address, 4 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dermawand.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dermawand.com you are considering visiting, which is associated with Dermawand, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Dermawand's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 17% of 0 complaints being resolved.
  • Dermawand.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dermawand.com may offer a niche product or service that is only of interest to a smaller audience.
  • We have detected an internal review system on Dermawand's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We found that Dermawand website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • We conducted a search on social media and found several negative reviews related to Dermawand. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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T
4:18 am EDT

Dermawand dermawand pro

Just purchased this product May of 2019. The product bulb shattered on me. Luckily it was not on my face at the time.
Called the company to have it fixed or replaced. They said they would replace it for a cheaper model not the model I purchased(derma wand pro). Had several customer service representatives hang up the phone on me and when I ask to speak to a supervisor they are not available.
This company will not get away with treating customers like this. I will make sure I get the product I purchased and I will go higher up and make this company aware of how awful these representatives treat there customers.
This company is a scam!

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12:01 pm EDT

Dermawand derma wand

Hi, I bought this product just maybe 6 months ago, I loved it. Recently tho I was using it and the end exploded into shards. Makind a small cut on my cheek. U kept it in its original box not sure what happend here .I was going to replace it with the pro but thought I would reach out and see if there is any kind of warranty, discount perhaps? I'm disappointed in the fact it only lasted less then a year.

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Keela1313
, US
Aug 24, 2019 2:24 pm EDT

I had the same thing happen to me. After about 3 weeks of using it, I was using it one day and the end exploded as well. I have been trying to reach dermawand to speak with customer service with no luck. And they have taken payment from my bank account. This is very disturbing and the company needs to be stopped fr ok m selling this product t

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10:11 am EST

Dermawand dermawand triggered severe migraine

I purchase dermawand and since Monday and today is Friday, I have been bedridden with a horific Migraine. This occurred after second treatment.

I see another dermawand user also experience similar situation with migraines after using Dermawand.

I love the concept of dermawand actually think it was helping. However, the pain totally outweighs using a product that can trigger such exacerbated pain.

If other users have a sensitivity to headache or migraine be VERY Careful! Dana. AZ

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10:45 am EST

Dermawand refund of 113.00

We were told that since we mailed back the skincare products, we would get this money put back on our card. It has been months and no refund. I did not use the extra skin care products totaling $113.00, I sent them back untouched. We called and spoke with representatives twice and told we would get a refund, and if not to call again. I`m tired but I still want our money back but I may not get it back. Be very careful to make sure when you are sending their products back that are willing to do everything you can to get your refund back. And I hope you don`t have as much trouble as we have.

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1:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dermawand doesn’t work properly

Hello,
I ordered my Dermawand on amazon and it was delivered on April 20, 2018. Worked well for a few weeks and I was very happy with it, but in the last week only works on setting 9 and even then it is weak, which is very disappointing after only a few weeks' use (twice a week).
I purchased this in the US but live in Israel and the UK and would appreciate a solution to resolve.
Thank you,
Ruth

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Corne Jooste
, US
Feb 13, 2019 2:04 am EST

I am actually experiencing a similar problem. I bought two as gifts and up until now I did not receive a satisfactory answer from Dermawand. This is not a cheap product. I am very dissapointed.

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1:19 am EDT

Dermawand dermawand fees and services

I purchased my first dermapro out right. Shipping and handling is supposed to be priority, and free. However when I saw my charges, they charged me 14. 95 + 19. 95 for shipping and handling.

I called customer service and they basically tried to say that 14. 95 is for the Cosmetics that comes with it for free. The 19. 95 is for shipping and handling and customer service told me that it clearly stated at the bottom of their website. I told him that that was for the trial of 30 days. I purchase the dermawand pro outright. He tried to say no, there is no free priority I read it wrong, and that shipping and handling and processing is for both charges.

I asked for supervisor, and she told me that my shipping is priority because it's coming 10 to 15 days instead of 15 to 20 days. I asked her that I was supposed to have free priority. She didn't have anything to say about that, or an excuse for the double shipping charges. And would not reimburse me back my shipping and handling charges.

Folks, dermawand is cheating people with shipping and handling fees. And giving false advertising 4 free shipping. Beware.

From concerned customer

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7:58 pm EDT
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Dermawand numbness in my face

I use this product once. I use 3 strokes across my face from my cheek to my temple and that was it. The next day the right side of my face started getting numb. The numbness went through the whole right side of my face. I was admitted into the hospital and they gave every test possible and don't know why my face is like this. I been seeing a neurologist ever sense. My face has been like this for almost 2 months. I believe the Dharma Wand is the reason.

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10:21 am EDT
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Dermawand service

I ordered the free trial and paid processing I've been thru this twice. Both times the processing fee was taken from my debut card and a week later derma wand cancelled my order they said payment was declined. I i never. Re iced the derma wand and I had 2 weeks before a payment was due I have. The snap shot from the confirmation derma wand sent me. I want either my money or I want a derma wand. I have talked to someone at derma wand they did not even try to resolve the problem and they were very rude my e mail I
[protected]@gmail.com.
Thank you
Melissa Compton

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Update by Melissa Compton
Mar 26, 2018 10:36 am EDT

I ordered the 30 FREE TRIAL FOR 30 DAYS I paid processing fee and 14 days after I paid fee derma wand cancelled my order they say payment was declined I never got the derma wand and this us the 2 nd time they took money but never sent out product they sent me conformation and I did rake snapshot of it I'm sending with my complaint. They won't give me my money back and I was called a liar

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4:24 pm EST

Dermawand payment/refund not received!!!

I got dermawand at end of january 2018 and reutrned it beginning of february due to horrible reaction on my eyes, forehead and neck. I sent it back way before the 30 days was up for free trial and have yet to receive my refund. I spoke to someone in customer service two weeks ago to get this resolved, because I noticed a $60 pending charge for dermawand, so I was like wtf? The man I spoke to said no worries, we will refund in 2 business days... Yeah right! I still haven't gotten it put back on my account as a refund and the $60 charge did end up going through. I am pissed. This is such a freakin mess! Y'all need to get it together.

Thanks.

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Shaun R.
, US
Mar 07, 2018 4:32 pm EST

Hi Casie. Hopefully I can help.

Did you receive a return authorization number before sending it back?

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O
7:56 am EST

Dermawand dermawand causing severe migraine and eye twitching

Worst headache/ migraine of my life and new eye twitching after using this for three days! I am a registered nurse and have tried different products for "fun" although I knew this was not going to give instant results, nor results like botox or juvaderm I thought for 89.00 on kohl's website I thought I would try it. I did a quick google search to make sure it wasn't a coincidence that I got a migraine the next day after starting it (was a low grade one and I didn't make the connection), so I continued for another day. Wow! I was almost in the er with the worst headache of my life yesterday. Today I feel a little better, and was thinking about what "triggers" I could have had because I have had these headaches under control for at least a year now. I get them here and there but nothing like this one!
The other seriously scary thing going on is my right eye has started to "twitch". It has never done this before and had been non stop since the day after I used it for the first time. My entire eye lid and muscle around it is "jumping" like crazy.
Has anyone experienced anything like this? Now I am very worried that this device has caused damage! I am looking for anyone with similar experience. I am a nurse so I am not "freaking out"- but lets just say I am concerned.
Thank you!

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guirlande Marcellus
, US
Feb 27, 2022 8:31 am EST

Hello, the first Time I use the magic wand , I had occipital neuralgia, I did think it was cause by the magic wand but did not think it would last, I suffered for one week. I did not used it since until 3 days ago I tried it again and had the worst headache of my life,. I started to google searching for side effects of the magic. I finally find this post. I am also a registered nurse and understand that the magic wand might have irritates my nerves causing these symptoms but what about the people who doesn’t know. The is no warning on the website to alert customers of the side effects.

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jennjarvisrules
Hesperia, US
Oct 10, 2018 2:34 pm EDT

I have been using mine for 3 days and decided to google and see if anyone was having the same issues. I have had a consistent headache every time i used it but didn't put it together until today right after i use it my head starts to pound. Guess its time to send it back!

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Susiec
Decatur, US
Sep 03, 2018 2:22 pm EDT

I used mine for 3 days running and had the worst migraine headache for a whole week. I am devastated, I just spend nearly $300 only to get migraines from it. Dont buy this product.

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Dana Lynn 2
, US
Aug 23, 2018 11:36 am EDT

Could the migraine started due to the fact that the derma wand is a radio frequency?

A
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Andrea Robles
, US
Jul 23, 2018 1:59 pm EDT

Hi, was this resolved for you..Dermawand is causing eye twitching for me too

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FranZ2010
, PH
Oct 30, 2019 10:16 am EDT
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Hi me too.. Experienced headaches and eye twitching

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11:41 am EDT
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Dermawand unauthorized charges and hard to get a hold of company

I purchased the derma wand first of september. I received the package no problem. I had 30 days to try product and decide to keep or return it. I was charged before my 30 days were even up. One or two days later I was charged again for a package that I hadn't even received. I called regarding this matter and had a very hard time getting through to the correct people I needed to talk with. I canceled all future orders and requested the return label that I never received. I had to contact customer service several times before I got the return label. I was told to send both packages back with the same label. They received the package and took forever to complete the refund. When I finally got the refund it was only part of it. I am still trying to get the rest of the refund and it is now october 23 so a month later. They had no problem taking my money but take their sweet time on doing the refund.

Michelle

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5:12 am EDT
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Dermawand derma-wand ipxo not working

I purchased this item over 2weeks ago and as I have moved house I have lost the packaging. I wish to return this item as it no longer works. Plugged and switch on at all settings the wand does not work at all

Model no is IPXO ICTV USA
I would prefer a refund for this

Please send full details of where and how I return this item

Kind regards

Sharon Treffers
[protected]@icloud.com

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4:05 pm EDT

Dermawand derma wand

I sent this product back, yet they continue to charge my credit card. I saved the label from where I peeled off where to send it and attached it to the package.. same box they sent it to me.. now they tell me they don't provide labels.. I have been charged almost $100.00.. after the $14.95.. I even have a signature where they signed for it. It ships to a warehouse.. then they claim its not theirs.. and continue to charge you.

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6:06 am EDT

Dermawand derma wand

The end of the derma wand fell off whist in use thus was potentially dangerous. I have completed the for and heard nothing which I think is totally unacceptable. It looked as if the glue holding it had dried up. Having only had it a matter of months I think a replacement or refund is in order.
Can someone please respond
Mrs carolyn wild
10 luzley road
Mossley
Ol5 0jb

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OfficialDermaWand
, US
Jul 13, 2017 3:45 pm EDT
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Hi Carolyn, we are sorry to hear about your experience with this issue! If you reach out to our Customer Support team at [protected] they will be more than happy to help! Office hours are M-F: 8 am to 8 pm and Sat: 9 am to 5 pm.

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10:22 am EDT
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Dermawand Derma wand

It is a scam. Returned the wand with the creams in the same box but warehouse said wand was not received and refused to refund money for the cost of the wand but only cost of creams. Wand didn't help the sagging but made it worse! Area around my mouth looked years older not younger in just a week or 2 of use!

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Rebecca Hiott
, US
Jul 27, 2017 9:07 am EDT

If you order anything from ICTV and they charge a different amount than what they advertise or you authorize contact your bank at once and fule a complaint with the SEC and US Justice Department. ICTV Dermawand was fined by the SEC in 2009 for charging erroneous amounts, unauthorized charges, and not processing refunds. ICTV Dermawand refused my email and tried two times to charge my card twice but my bank shut the additional charge attempt down. Dermawand refused to refund the 182.00 they charged my card instead of the advertised and authorized 14.95. I handled it. This is apparantly their business model.

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Rebecca Hiott
, US
Jul 27, 2017 7:56 am EDT

Ordered dermawand on the risk free 30 day trial pay only 14.95 today. They charged my card 182.00 on one time pay. Called them the customer service rep said nothing they could do. Sorry. Sent email to dermawand mail delivery error. Address not found. Sent email to email on contact us information it was refused. Sent email to ictv unknown. Contacted my bank was advised this was a common techinque used by them. There was no one time pay option ever mentioned or referenced on website. If this is any example of product it is horrible. Always something. Never again.

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12:46 pm EDT

Dermawand Charged for unauthorized amount, gave me hard time to get a refund

I ordered Derma Wand on line and before I even tried the product I cancelled my order. I authorized 14.95 and at check out they taxed me over 12 dollars for the shipping. I mean what legit company does that. I immediately called to cancel and they made excuses why they charged without my authorization and gave me a hard time. I went to ebay and got it for way cheaper including the shipping.

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7:21 am EDT
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Dermawand dermawand

This company uses highly deceptive advertising; which includes hidden "processing fees" and extremely high shipping charges.
I ordered this in march 2016, stopped working in may. Was charged $10.95 to return the product. The second one does not work as well as the first one.
Purchased for a promo of $110; they have now charged my credit card for a total of $172.43.

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Contact Dermawand customer service

Phone numbers

1800 976 6815 +1 (800) 799-6808 More phone numbers

Website

www.dermawand.com

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