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Complaint Rating:  100 % with 1 votes
100% 1
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United States
They have stolen my money! There is no such law to protect my customer rights! I ordered free trial of a product and paid for it $5 But strictly after I started to use the product a sum of $90 dollars was charged from my account I called to the company DermaPureBeauty and they said that a trial cost $5 but a product cost $90 more!! It was not mentioned on their website or anywhere.
Complaint comments Comments (1) Complaint country United States Complaint category Unauthorized Charges


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N  8th of Jul, 2012 by    0 Votes
it is up to the consumer to read the "terms and conditions" when they apply for any FREE TRIAL..
they have not stolen your money, you AUTHORIZED them to take it.
the website you ordered from states this:

Trial/Auto-Ship Program
You must pay a shipping and handling fee of $4.95 for us to send you a supply of DermaPure for a 10 day trial period. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). When you place your order for the 10 day trial of DermaPure you are automatically enrolled into the DermaPure autoship program. If you are unhappy with the product for any reason during the first 15 days after your shipment date, you must call us at 888-534-3596 or email us and cancel your membership to avoid being billed $89.95 for the trial and shipped another unit of DermaPure. If you are satisfied with our product, then do nothing and after your trial period we will ship you a 1 month supply of DermaPure for the low price of $89.95, plus $4.95 shipping/handling thirty days from the date of your original order and every 30 days thereafter until you cancel your membership. If you choose to opt of the Risk Free Trial, all product shipments must be returned at the customers expense. To cancel automatic delivery and billing, call us at 888-534-3596 or email us at any time.

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