Dermagist Eye Revolution Gel / Service/Refund
I was trying to return a product that didn't work and actually made me skin condition worse. When I ordered the product, I was told that it would be very easy to return it as long as I contacted the company within 30 days of ordering it and I would only be responsible for the shipping fee.
When I contacted the company, the customer service agent, Ruthann, bullied me until I cried, lied to me on the phone, and repeatedly laughed at me while I was crying. When I disclosed that I had Epilepsy and the stress she was inducing was putting me at risk for a seizure, she laughed again. I asked to speak with her supervisor and she refused to transfer me to a supervisor claiming that she didn't have one. When I requested to speak to another manager, she told me that she was "the top person". I asked her if that meant she was the owner and she said she was and didn't have to transfer me to anyone. I told her that I it had never been disclosed to me at time of purchase that there was a re-stocking fee and she told me that she would waive the re-stocking fee for the product I was attempting to return, then recanted a few minutes later and denied that she had ever said that. She never sent the needed forms in my e-mail that she promised she would so that I could return the product.
She told me that she would have another agent call me back but never gave him the message. After waiting almost 45min. I called back and got a hold of another agent, Mark, and was told he was never given the message to call me. I asked Mark if Ruthann was in fact the owner and he said that she knowingly lied to me and she was not.
After waiting more than a day I have still not received the e-mail with the necessary form to obtain my refund.
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