Menu
CB Photo Services DepositPhotos 110 E Broward Blvd, Fort Lauderdale, FL, 33301, US
DepositPhotos company logo
DepositPhotos
reviews & complaints
DepositPhotos company logo

DepositPhotos

110 E Broward Blvd, Fort Lauderdale, FL, 33301, US
Learn how the rating is calculated
6 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
12:00 pm - 11:59 pm
Tue
12:00 pm - 11:59 pm
Wed
12:00 pm - 11:59 pm
Thu
12:00 pm - 11:59 pm
Fri
12:00 pm - 11:59 pm
Sat
12:00 pm - 11:59 pm
Sun
12:00 pm - 11:59 pm
ComplaintsBoard
N
2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DepositPhotos - Depositphotos is an online scam

On 1st April I have received an email with a 15% discount promo code" from depositphotos.com"

I have signed up and subscribed for 100 images per day which they charged me $560.15 using skrill payment method.
Invoice No. '- S-1340921
Note: I have everything screen-shots, invoice, payment info and all emails

After 3 days they blocked my account for no reason, without even sending me a notice or warning. I tried to contact them but no one answered my call I contact their live support, the only message I got from them was "Please, write to [protected]@depositphotos.com"

All emails and phone calls to seek an explanation have been ignored. And any attempt to highlight complaints on their Facebook page leads to an immediate ban.

Before filing a complaint against Depositphotos, I tried to contact but unfortunately they ignored me and the only message I got form them was "Your account has been detected as a participant of fraudulent activities."
They refused provide me any explanation and refused to refund my money forcing me to contact BBB for help, and once I filed complaint they sent me a full refund. Thanks to BBB.org for helping me

Read full review of DepositPhotos and 1 comment
View 0 more photos
Update by N-D
May 08, 2014 2:41 am EDT

I am not the first and only person who was going to lose money, Depositphotos charged thousands of people ($59) for their so called "Free Trial Subscription" not only one time but continued to charge them every week for a Free Subscription and lots of people never complaint about it. By the way who starts a lawsuit for $59.

And It's been almost a month since I filed a complaint with BBB and still no word from Depositphotos.

Hide full review
1 comment
Add a comment
M
M
MelissaRo
Mishawaka, US
May 12, 2014 2:31 am EDT

I chose this company due to price - what a massive mistake!
It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription.
There is also no obvious "CANCEL" button. When I signed up to depositphotos, I thought I was purchasing access for "A MONTH". There is nothing written anywhere on the website that says you are purchasing a renewal subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use at all, $483 total.
They never emailed me about this and I notice that when I checked my card statement

If you look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.

If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.

ComplaintsBoard
S
6:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DepositPhotos - Charged me for nothing, please help

I have subscribed for their so called "free" offer where they stated I can try their service for free. Nevertheless, they still charged my credit card after 5 DAYS not 7 days and did it automatically without any notice or emailing me

I could understand that they could have probably set some rules there in the middle of their agreement in such a small imprint stating they will automatically charge credit card after the free offer as I am not that good in English to understand that.
What I could not understand is that they could clearly see that I was NOT using their service after the free trial and I told them I was not aware of the charge or that I will be charged at all but still they refused to credit my card.

It is misleading to offer a "FREE TRIAL" But still charge credit card without any notice and offer no way to reverse a charge.

Read full review of DepositPhotos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DepositPhotos - Terrible customer service and a horrible experience

I tried the company out and when I wanted to cancel my subscription. The subscription auto renewed a day early so I sent an email asking for them to cancel my subscription. After they sent me back bad directions on how to cancel it myself. I sent them another email asking them to just do it since it would take them 2 minutes compared to me trying to figure out the terrible directions they gave me in their last email. They responded with a screen shot of Pay Pal on how to do it myself instead of just canceling it. That screen shot turned out to be old and I had to send PayPal a request to cancel my subscription and look into this companies business practices. It's odd how some businesses will just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.

Read full review of DepositPhotos and 1 comment
Hide full review
1 comment
Add a comment
StevenJacobs
StevenJacobs
Denderleeuw, BE
May 03, 2014 6:46 pm EDT

Dear Eric they did this to me also they are total frauds

ComplaintsBoard
J
5:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DepositPhotos - Depositphotos is a well designed scam

Depositphotos is dangling free trial subscription, a new affiliate and promo code as lure.
I have subscribed for their so called "FREE" offer where they stated I can try their service for free. Nevertheless, they still charged my credit card after 5 days and did it automatically without any notice.
I could understand that they could have probably set some rules there in their agreement in small imprint stating they will automatically charge credit card after the free offer as I am not that good in English to understand that.What I could not understand is that they could clearly see that I was NOT using their service after the free trial and I told them I was not aware of the charge or that I will be charged at all but still they refused to credit my card.
It is misleading to offer a "Free trial" but still charge credit card without notice and offer no way to reverse a charge.

Read full review of DepositPhotos and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Anisan
Anisan
, NZ
Apr 09, 2014 5:54 pm EDT

I found that they charged me 5 times in my bank statement which I only used their subscription once for only 2 days and I never used it again. Complete fraud - STAAAAAAAAAY far far far faaaaaaaaaar away

ComplaintsBoard
N
4:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DepositPhotos - Depositphotos Turned into Scam.

I have been using depositphotos for purchasing graphics and images for years.
It is only when we start to request friends to join depositphotos new affiliate program, then we smell something is fishy!

We have signed up for a new affiliate program and got a verification email from Affiliate Manager Nadya. We invited friends it was all good.

(SCAM #1)

You can not withdraw your earning:
In the middle of several email exchange, when we requested how to convert credits to cash they started to say our business model is not acceptable. They blocked our account. We are like WTF? Which part of the terms that say inviting friends is not acceptable? http://depositphotos.com/terms-of-use.html

(SCAM #2)

They send you email and invite you to join affiliate program and they will verify everthing and you are good to go, and after you made some money they will block you without any reason.
after lots of phone call and emails you will receive this email from support.
Quote:
Your account has been detected as a participant of fraudulent activities. Unfortunately, we will now have to terminate our cooperation.

note:
Now, they are holding over USD 300+ in our account which we have not withdraw a single cent from them before since sign up!

And finally, And honestly I don't understand why one user needs 3 accounts at Depositphotos one for selling, one for buying and another one for the affiliate system or maybe I am wrong the contributors or buyers are not allowed to use the affiliate system.

(SCAM #3)

You guys should start using the new Depositphotos Affiliate. I bet you already received email from depositphotos about it and soon are going to have big problem when start to withdraw your fund or even given lot of excuses by them to make you unable to withdraw fund!

My advice is AVOID Depositphotos Affiliate at all cost!

Read full review of DepositPhotos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
10:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DepositPhotos - Fraudulent misrepresentation

Blocked My Account without any reason
depositphotos is dangling a new affiliate and discount coupon as lure.

On 1st April I've received an email with a 15% discount promo code" from depositphotos.com
I have signed up and subscribed for 100 images per day which they charged me $560.15 using skrill payment method.
Invoice No. â„- S-1340921
Note: I have everything screenshots, invoice, payment info and all emails

After 3 days they blocked my account for no reason, without even sending me a notice or warning. I tried to contact them but no one answered my call I contacted their live support, the only message I got from them was "Please, write to [protected]@depositphotos.com"

All emails and phone calls to seek an explanation have been ignored. And any attempt to highlight complaints on their Facebook page leads to an immediate ban.

Read full review of DepositPhotos and 2 comments
View 0 more photos
Update by N-D
May 08, 2014 2:30 am EDT

Before filing a complaint against depositphotos, I tried to contact but unfortunately they ignored me and the only message I got form them was "Your account has been detected as a participant of fraudulent activities."
They refused provide me any explanation and refused to refund my money forcing me to contact BBB for help, and once I filed complaint they sent me a full refund. Thanks to BBB.org for helping me

Hide full review
2 comments
Add a comment
StevenJacobs
StevenJacobs
Denderleeuw, BE
May 03, 2014 6:49 pm EDT

OMG they took $560 for nothing?
We should find a way to stop these scam artist
I think they are doing this because we are not American this is only for American not international

EricWilson
EricWilson
Austin, US
Apr 27, 2014 12:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sorry to hear that N-D
I tried the company out and when I wanted to cancel my subscription. The subscription auto renewed a day early so I sent an email asking for them to cancel my subscription. After they sent me back bad directions on how to cancel it myself. I sent them another email asking them to just do it since it would take them 2 minutes compared to me trying to figure out the terrible directions they gave me in their last email.
They responded with a screen shot of Pay Pal on how to do it myself instead of just canceling it. That screen shot turned out to be old and I had to send PayPal a request to cancel my subscription and look into this companies business practices. It's odd how some businesses will just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.