Dependable locks inc. Bronx, NY headquarters / rip off of door lock and eventual poor quality in installation of locks
I have receipt for installation of dead bolt and door locks and keys. I had locked myself out of my townhouse and did not want police to break door jam to get into my house. I called for a locksmith and got Dependeable Locks iNc from the Bronx but was answered by a local Dependable lock distributor from the area.
Two students (they told me they were going to school and 25 yrs old -Israeli / Jewish) came to fix the locks. They were very nice and took their time. I noticed one of the gentlemen had trouble with the deadbolt and spoke in Hebrew to his partner. The door lock was installed backwards (when turning the key) and they did not fix to turn the same way the dead bolt lock turned. In time the dead bolt does not turn over properly when using the key and now does not bolt at a horizontal position to be locked.
I called the 24 hour service number listed above and they were less than polite and told me the locks had a 3 month warranty which is no where on the reciept. The check for the service was made out on [protected]. I told the customer service rep Lesia that there is no statement talking about any warranty. She was going to put me on hold after having waited anyway on phone to get taken care of. I am now on hold again trying to get through.
This is a rip off and they should be closed for business.