Commonwealth of Massachusetts / MassHealth
reviews and complaints

I spent 3 hours on the phone with your hate-filled employees purposefully wasted my time for 3 hours today (11/30/2023) and I was ultimately unable to cancel my health insurance. Your system SUCKS. Your employees are despicable human-beings with absolutely no respect for your customers. Please fire EVERYONE and cancel my insurance. Do you have a game of making life miserable for every other human on this planet. Because after speaking to 13 of your employees I haven't found one person who attempted to help me. The sent me to the wrong place, directly lied to me, and one lady kept pausing a full minute in between my question in a deliberate attempt to waste my time. You are unbelievable. The animals at the zoo would be more helpful.

This week an individual I know was assigned a doctor by Well Sense care alliance as their PCP. After calling the PCP they said they do not take Wellsenss Care Alliance.

I also tried to help this individual find a medical specialist. We went through the five-page list of specialists through Carleon whom they contract with and when we did that, the provider directory was not updated. They do admit this on their site. We spent hours calling people only to find out they had retired or were not taking clients.

This is a really unfortunate situation.

I have been waiting over 2 months for Mass Health to process information and documents that I have had to send and then re-send. I also tried to go in person to the office in Worcester, but it did no real good - just could turn in papers Again - this time in person. They stopped paying my Medicare Premium of $135/mo. back in June, so 3 pymts so far. That leaves me only $662/mo. to live on. Repeated calls have done no good. I need someone to help with this, and don't know what I can do. I am completely eligible for the benefits and have always complied with everything.

I was sent a notice that MassHealth needed some documents from me; I sent the documents (9) on June 5th well within the time frame I was given. Today, June 26th I received a notice that my health insurance is cancelled on July 4th. After being on the phone for 2 hours this afternoon explaining that these documents were sent, I was told that they only got a couple of them. I stapled and put my member ID on all the documents I sent them; how could they lose some of those documents? After getting little satisfaction on the phone, I took my copies to Staples and had them faxed to MassHealth at a cost of $26.43 to me! I am disabled and have glaucoma and have several doctor and eye doctor appointments coming up in July. If I have no coverage I could lose my eyesight, have another DVT (I'm on Warfarin) because I cannot afford to pay the doctors out of my pocket. I will be calling MassHealth back in two days (that's what they told me to do) to see if they can expedite the fax I sent today. I have had problems with MassHealth since January of this year; they have made more mistakes than I thought it was humanly possible for them to do! My file folder is busting from documents I've received and documents I have sent them. On top of all this they had me on BMC at a cost of over $600/month! I would have to live in my car to afford this; I am on disability! I am so sick of their lack of management of the documents they receive and lack of timing of documents they send out. How in the world can I meet their process deadline before I am without insurance just because they lost the documents I had already sent in?

I received a letter from Mass health on Jan 6th, 2019 which was postmarked Jan 4th and dated Dec 25, 2018. It stated that I did not qualify for Mass health coverage in which I was currently on. I am currently disabled and my status and financial situation have not changed. I received some letters from Mass health connector over the weekend but was never made aware or given notice prior. I called this afternoon, Jan 7th and after a 10 plus minute wait, I talked to someone who said that my Mass health was being canceled on the 8th (tomorrow) and they would transfer me to someone that would help. They transferred me to a line that said I could leave a number and will receive a call back in 2-3 days. Before I could complete putting my number in I was disconnected. I called back and after another 15-minute wait, I talked to someone who said she would look into my case and put me on hold. That call also got disconnected. I called back again and after another lengthy wait talked to someone who has me I believe on hold now. I am not sure if I am still on the line and am afraid to touch the phone. Could someone please help me? I have doctors appointments and health issues and medications that I need.

I've been sending the same documents about 3 times to get approved for food stamps, and etc. I can see all my paper work that I sent in through their website and when do the phone interview they don't tell you everything you have to do. All I know is that when I call to the 800 number and I get a live person after 30 minutes of waiting. The people that answer the phones for DCF are so dumb and they don't know what the hell they are talking about! I hate the little general answers like I care about other people's problems, I care about ONLY my family! Its been 3 months and they still can't do their JOB right! What a joke!

DCF is full of Fraud. Steeling children for money. I am PROOF! You stole my children on false allegations and since I won my 2 colored children, they will not return my white child, who is my oldest. They are Biased (Racist) and discriminate on colored, mixed or low-income families. They are claiming that they are there for the children, but what about my children who were neglected in state care and now have Alopecia, PTSD & ADHD? They just drug my child, who they wont return home, just to fraudulently collect benefits through mass health and the government for a disabled child. Mind you he is still being neglected and mentally abused. Now my daughter needs tubes in her ears because her "foster parent" left her suffering from an ear infection for 5 days, til I had the Commissioner call the department and request that she be seen by her pediatrician A/S/A/P! DCF collects donations and also uses out tax money to kidnap our own children. "Help Abused & Neglected Children" catches a lot off peoples eyes, so they assume that they are really helping. They are only helping their pockets. The same as MOST Foster Parents. If I can win my African American Children, why can I not regain custody of my White Child? They believe they have the right to violate our parental & civil rights, BUT THEY DON'T! Even if you do report them to the Governor or Commissioner, they will not even bother to look into it, they always see us as the perpetrators, but yet we are always the victims, and so are OUR CHILDREN!

Have had my Food Stamps case closed due to the inability to reach a live operator. Was given a recertification appointment and could not get through. Have been calling for several weeks at all times of day, with no luck. I received letter that my case was closed due to non compliance with the interview apointment. I then reapplied, was given another appointment via mail, and the same thing happened, unable to contact case worker. This is ridiculous. Even the (866) General Assistance number does not allow you to speak with a representative. It takes your information and then tells you all operators are busy and hangs up on you. I have two young children living at home with me, my income is not enough to pay the cost of owning my own home and all costs involved in the upkeep, and we are, needless to say, hungry and desperate. It has been a month since we have been able to purchase food, and living off rice & pasta . Please help.
Lisa Baez
10571 N.W. 24th Court
Sunrise, FL 33322
[protected]

I have been calling these DCF. people for 3 days now. thier phone # is [protected]. & absolutely NO ONE will answer the phone. I must have a print out on my current benifits for a section 8 voucher i just recieved. How can i report changes to my case in the 10 days that they ( DCF ) demand, if they will not answer thier phone? I am unable to access thier web site either. All this drama is NOT worth the whopping $ 44.00 they so kindly shell out.