Dentawhite / Won't issue refund!!!!!
My husband purchased this "free trial" item in December 09 unbeknownst to me. If I had known he wanted to do this I would have stopped him! A co-worked had warned me of the difficulty she had. Anyway, I sent everything back certified mail, they received it and told me I would be getting a refund of $92.37. I called back in the middle of January and was told it would be 30 days. So, on February 19th, 2010 I called to say that the credit hadn't been received. I was told by a supervisor named "Jason" badge# 4803, that the merchant account that they used, Online Shop/Cardflex was closed. So, what did that mean to me? Well, I could continue to wait for my refund (no approx. date given) or have my bank dispute the charge and reverse it but I had to do the legwork!! Well, that got my goat! I got on a conference call with my bank and they informed that they needed something in writing from the company telling me to do this. When I asked them to email me this form so I could start the process I was told it might not be until Monday. So, that told me right there that there wasn't a form prepared or any type of contingency plan for when a merchant account closes. I truly believe that they are hoping people will just forget about their money because they make it so difficult for you that you just give up!! Well, I'm not and I am sending a report to the MN Attorney Generals office. I suggest everybody do the same in their state.
What a scam!!