Dental Works / scam!!! deep cleaning
Ok, i'll admit it, I skipped going to the dentist for many years. So I made an appointment to go see dentalworks at their new location in durham, nc at southpoint. I was lured in by the promise of "free whitening for life". I should have thought something was amiss when I made the appointment and they wanted to charge $120 for just the exam — no cleaning included. However, it's been a while, so I didn't know any better. Another red flag should have been that the receptionist kept mentioning that I might need a "deep clean" if things were really bad. The "treatment coordinator" asked me right away (after dealing with the rude receptionists) if I had an electric toothbrush and then began to try and sell me one they sell there. Then the "hygenist" came in and did an exam. She said each gum was bleeding when she did her measurements and that there were "pockets of infection" all over my mouth. She said several of my teeth had "mobility", meaning they are moving all around due to loose gums. She said I had calculus buil-up and bone loss. She said I had stage two periodontal disease. Then she mentioned me buying the electric toothbrush as well. She said the x-rays of my back teeth didn't show the severity of the bone loss and pockets of infection and gum disease so she wouldn't even show them to me. She showed me my front teeth and tried to point out the calculus build-up (which I could not see) and how my gums were well below the level they should be at and pointed to areas of bone loss. I was very, very upset to say the least. Then the dentist (who was not the dentist they feautre on their website, photo and bio and all that jazz) came in and confirmirmed I had bone loss and that this was "serious". I had a tooth that had a previous root canal and he said the root canal needed to be done all over again and that I needed to see an endodontist, which he recommended. He said my tooth was infected again and that there was decay. He said I needed a crown on the tooth as well. When it was all over with, the "treatment coordinator" tried to have me buy antiseptic mouthwash and fluoride toothpaste from them for almost $50 (I later got it for $6 at walgreens). My "treatment estimate" (which stated I would come back every 3 months for cleanings in order to get my lifetime free whitening) came to a whopping $2, 966. I called the endodontist they recommended and that estimate came to about 2k. So I was looking at almost 6k in dental work. I was floored, depressed, and dumbfounded. I asked them to give me information to take home on periodontal disease and they had none to give me other than a booklet saying why I needed to come back every 3 months. I noticed other people leaving with the special toothpaste. I looked at images of gum disease online and read and watched youtube videos. My gums were a healthy light pink and I had no symptoms. Their "deep clean" alone would have been 1k. I went to another dentist where a dear friend's wife works, and dentalworks emailed over someone else's xrays and were rude to the staff at the new place. They eventually sent the correct ones. My new dentist said I have absolutely no pockets of infection, no bone loss, no mobility in my teeth and don't even need a crown or a second root canal. I don't have the gum disease they claimed I had and I didn't even need the mouthwash. Total cost for new dentist (including cleaning, exam, internal bleaching, permanent filling, and whitening)? $830. I wish I had done my research and read the similar complaints filed around the country on dentalworks. This place is a scam and is taking advantage of people. Do not go there.
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