Denta-White / Unauthorized Charge
The product was ordered with the clear understanding the first packet of trial product would only cost shipping. The product, DentaWhite, arrived from DENTAWHITE, 654 North 800 East #505, Spanish Fork, UT 84660. Absolutely nothing else but one box of this product was in the USPS First Class Mail packet, and no instructions for re-order, cancellation, or explanation of a trial period. The product arrived August 19, 2009 and on August 26, 2009, my card was charged $92.37 from White Pearly Smile, with a phone number of [protected]. The phone number does not answer with this message: "I'm sorry; this number cannot be reached for your area." ON the same date, there was also a charge of $1.85 from the same company.
The box of product has not been opened.
DentaWhite, as located at a website with this url: http://white-smiles.com displays the same address in Spanish Fork, UT and provides this phone number: [protected]. I've tried the number, and there is a recorded message, indicating it is after business hours.
I've gone to DentaWhite's website, and cancelled the 'Home Delivery Plan', which I never signed up for in the first place. The phone number listed there is the same 866.982.5126.
How can I receive a refund for the $92.37 charge, and the $1.85 shipping, both of which were charged illegally.
If it helps to submit a photo of the box, I"ll be glad to do that; currently no digital photo has been taken.