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Deno Solar / error of shipment.

1 554 RivardStTite, Canada
Contact information:
Phone: 418-365-5574

Last June, I bought solar collector, and 2 water heater tank from Deno solar. When I receive material, solar collector and 1 tank are right but the 250 liters tank order was not the model bought. I took pictures, send it to Deno solar to Mr. Bruce Huang with details message and he answered me, there is really mistake done by the shipping department. He said me that Deno solar will send me another tank when I will buy in the future other solar collector. So he give me price to, for sending 250 liters tank right now with a discount of $100 US. This amount does not pay only transportation. The total amount he send me before discount is $704.00. I am really disappoint and hope I will receive the tank I'm supposed to have. I need it to finish my project. Can you help me?
My name : Rejean Magny from Quebec Canada,
phone: [protected],
If possible to communicate by email because french is my first language and I am better to understand writing message.
Thank you
Rejean Magny

Aug 15, 2015

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