Delta Air Lines
reviews and complaints

Delta Airlines have some of the rudest customer service representatives i have ever come across, the $50 per bag fee is utterly ridiculous, i spent well over $1700 on tickets including the $100 for my bags just to be treated poorly, i officially feel pimped..i wouldnt fly delta again even if the tickets were free, i'd rather take my chances flying across country in a hot air balloon!...delta sucks, sucks, sucks, sucks..oh yea did i mention they suck!..u get the point, so tell your friends and your friends friends to steer clear of delta unless you like being annoyed.

To Anyone At Delta Or American Airlines Who Happens To Care More About Their Customers Than Their Bottom Line,
I travel quite a bit personally and for business. While I have flown with a number of airlines, I had never flown with either Delta or American Airlines- and now I know why. I am extremely irate that a company would admittedly put its bottom line above the satisfaction of its guests and in turn, ruin a family’s dream vacation.
Our daughter is going to college this coming fall and we looked at this vacation as a celebration of her graduation, a Father’s Day present for my husband, and potentially one of our last vacations with our “kids” as our daughter would be entering womanhood when she turns 18 in August. I spent months planning this vacation- starting last December. Due to Delta though, instead of being the dream vacation I planned, it turned out to be a $10, 000 nightmare.
There are so many poignant facts that I need to relay to you, I’m not even sure where to start or how to put these points into a manner that you will be able to follow along with. I am going to first list how the day was planned and then how it turned out due to Delta’s uncaring and selfish motives.
DAY 1 JUNE 18, 2011
PLAN:
We were scheduled to leave BWI on flight DL1825 at 9:00am for Atlanta to catch connecting flight DL547 at 12:10pm and ultimately arrive in Providenciales at 3:02pm to begin our dream vacation. Upon arriving in Turks and Caicos, we were going to have a late lunch as soon as we arrived (since the airlines do not provide food- even when traveling all day), hit the beach for a while and then get dressed for “Dance Around The World” and a late dinner at Mario’s Italian Restaurant. My daughter is about to start playing Division 1 soccer in college in August and has a very stringent daily workout routine. She works out every day- even on vacation (she worked out every day we were in Mexico June 5 – 12), so she was planning to get in a run with my husband and work out at the gym. The kids (14 and 17) planned to hit Liquid Nightclub and dance the night away while my husband and I unpacked everyone, showered, and climbed into bed exhausted, but excited to enjoy Father’s Day and the remainder of our vacation.
REALITY THANKS TO DELTA AND AMERICAN AIRLINES
We arrived at BWI and found complete mayhem at Delta’s ticketing gate. There were multiple lines, no one knew if they were in the right line, there was only one lady working the baggage line for people who checked themselves in at the self-check-in kiosks and multiple people were fretting that they were going to miss their flights because the lines were taking so long. I asked my husband to wait in line so I could try to find someone who worked for Delta to see if we were in the right line since we were flying internationally and there is normally a separate international ticketing line. After searching and finally finding someone, I was told I was in the right line. So we waited only to find out we WEREN’T in the right line. We got in the right line and waited some more. We checked our bags, boarded the flight, and thought the worst was behind us. HOW WRONG WE WERE!
We arrived in Atlanta and headed across the entire airport straight for the gate to catch our next flight. As we approached the gate, we heard them paging our name and ran over to the counter. Your representative, Doris House, said that “Delta regularly oversells their flights by 10 seats to account for cancellations, but unfortunately no one cancelled, so we did not have seats.” At first I thought she was joking and waited for her to say “just kidding”, but it quickly became apparent that she was not kidding. I told her that I paid for this flight back in January, I checked us in on-line yesterday, and the boarding passes I printed out said “confirmed”. She said that “she understood, that we didn’t do anything wrong, it was just luck of the draw”. They were asking for volunteers, but who in their right mind would volunteer to stay in Atlanta when they were supposed to be lying on the beach in Turks and Caicos? They were offering a $400 credit to take a later flight and a $600 credit plus overnight hotel accommodations, and lunch and dinner vouchers for people who would take a flight the next morning. Surprisingly, no one jumped at the chance to miss a day in paradise. I asked repeatedly if there was anyone that I could speak to as the resort we were staying at was approximately $8000 a night and now we would be missing out on an entire day. Doris said that there was no one I could speak with and nothing I could do. I told her that I wanted a number of someone I could talk to, so she gave me one, but when I called it, it was only open Monday – Friday. I told her I wanted a weekend number and she gave me another number which turned out to be a fax number when I called it. The third number she gave me was only available on weekdays as well, so I gave up as I watched our luggage being removed from the plane and our day flying away along with everyone else that was on our flight. I asked what was going to happen to our luggage and Doris said it was being re-routed with us. Doris told me that we were going to be routed through Miami and would leave Atlanta at 2:55pm on flight DL1860 and leave Miami at 6:25pm on American Airlines flight 625 arriving in Providenciales at 8:05pm. She said that since we would be arriving more than 4 hours after our original arrival time, they were reimbursing us twice the amount of our tickets. Since I spent about $2, 000 on the tickets, I was shocked when she said the amount was on $356 per person. They would not be reimbursing us for the taxes, fees, or for the flight from Baltimore since we were able to get on that one. GETTING ON THE BALTIMORE FLIGHT DOES NOT HELP WHEN IT DOES NOT GET YOU TO YOUR FINAL DESTINATION! I told Doris that this was not acceptable as we were losing money by not being at the resort- not to mention the aggravation of having to take yet another connecting flight. She said that that was all she was able to do other than offer me a $100 credit for a future flight. YOU WERE OFFERING PEOPLE $400 - $600 PLUS HOTELS AND MEAL VOUCHERS, BUT WE WERE ONLY BEING OFFERED $356 PLUS $100 CREDITS? YOU OFFER MORE TO PEOPLE WHO ARE VOLUNTEERING TO HAVE THEIR DAY RUINED THAN YOU DO TO PEOPLE YOU FORCIBLY RUIN? HOW DOES THAT MAKE SENSE? Doris assured me that she was doing the most she was authorized to do and I could contact Customer Care for further reimbursement. So I asked for lunch vouchers to feed my children and spent the next 30+ minutes in line at Delta waiting to get the reimbursement checks and new boarding passes. Robert from Delta was very unsympathetic and seemed annoyed to be dealing with us. Imagine that- you guys ruined our day and your associate cops an attitude because he has to do his job! We went back to the other side of the airport to board flight DL1860 which ended up being delayed and left at 3:45pm instead of 2:55pm. I should have been lying on the beach with my family- not boarding 2 more planes! We arrived in Miami, looked at the monitor and saw that the flight to Providenciales was on time (thankfully, but since we arrived late into Miami, we had 10 minutes to get to the gate.) We ran across the airport- me in high heel sandals- we had to go out and re-enter security and sprint to the gate. I told my husband and son to run ahead and hold the plane. When I finally made it to the gate, my husband looks at me and tells me that this flight was now delayed an hour! So we sat in Miami’s airport with nothing to eat for dinner and waited for this plane to depart. The flight left an hour late at 7:25pm and we arrived in Providenciales shortly after 9:00pm. We waited for our baggage only to find out it wasn’t on the plane. So instead of getting on our shuttle to the resort, we had to go get in line to report our missing baggage (Record locator TMUEOY for bags DL021520, DL021519, DL021518, and DL021517). ALL 4 BAGS WERE MISSING! EVERYTHING WE HAD FOR THE TRIP WAS IN THOSE BAGS! We were told that the next flight would not arrive until 1:56pm the next day and that our bags should be on that flight. I asked what we were supposed to do for toiletries and clothes for that night and the next day and was told that we would just have to wait until the flight arrived tomorrow. After putting in our claim, we had to wait for other passengers to file their claims before the shuttle would take us to the resort. By the time we arrived at the resort (Beaches) it was after 10:30pm- all of the better restaurants were closed as were all of the shops. I asked the resort staff if they had anything- toothbrushes, toothpaste, deodorant, etc as we had left our house at 5am, been through 4 airports, and we smelly and exhausted. Unfortunately, they did not have any deodorant and were out of toothpaste and the shops were closed. So we went to our room with toothbrushes to brush our teeth with water, razors, and shaving cream. My daughter was angry that she wasn’t able to complete her workout for the day. Since we were sharing a room with our 2 teenagers, everyone had to sleep fully clothed in the clothes we had been wearing all day- regardless of how uncomfortable or smelly they were. The kids were both pissed off and didn’t want to go to the disco smelling the way they did and not having any “cool” clothes to wear, so we all went to bed hungry, smelly, exhausted, and livid that I spent $800 for us to put our heads on the pillow wearing the same clothes we had left the house in that morning.
DAY 2 FATHER’S DAY JUNE 19, 2011
PLAN:
Wake up wearing fresh clothes and have a nice Father’s Day morning breakfast with the family. Go to the beach, have a nice family lunch at Barefoot On The Beach, partake in the resort’s activities throughout the day, my daughter, husband, and myself wanted to work out at the gym and go for a run, enjoy a Father’s Day dinner at Le Petit Chateau, have the resort photographer take family photos to commemorate our last Father’s Day with our daughter as a “child” and take part in the “White Out Party”. We also saw a sign upon check in for a Glow Worm tour which only happens at certain times of the year after a full moon! How exciting that we just happen to be here for this! Something we definitely want to take part in tonight after our bags get here!
REALITY THANKS TO DELTA AND AMERICAN AIRLINES
We decided to let the kids sleep as late as possible since we did not have any luggage, it would be less time that we would have to listen to them complain about not being able to go to the beach or enjoy their vacation. So my husband and I put shaving cream under our armpits in lieu of deodorant and headed out to breakfast without having our hair brushed, no make-up, etc. I was so angry about the circumstances, it made for a very unpleasant breakfast. The kids woke up angry that they wanted to go to the beach and I told them that we were told that we would have to wait until the plane landed at 1:56pm to get our luggage, so I asked them if they could just find other things to do for a few hours. All of the resort’s activities are outside- water balloon fights, snorkeling, volleyball, chess, pool activities, etc, so I decided to go buy my daughter a bathing suit as I realized that even if our bags were on the plane that landed at 1:56pm, we probably wouldn’t get them until 4pm. I asked my son if he could just swim in the shorts that he had worn on the plane since I really didn’t want to waste all of our money on buying clothes if our bags would be arriving in a few hours. He refused to wear the shorts to swim in citing that if the bags didn’t arrive, he wouldn’t have a dry pair of shorts. So we went to 2 different gift shops hoping that one would be cheaper- which it wasn’t. I asked both kids to pick the cheapest swimsuits they could find which turned out to be $58 for my daughter. My son and I got in a huge argument because he said the cheapest suits were ugly and he didn’t want to wear them. I told him it was that or he swam in the short he had worn yesterday. He grabbed the swimsuit ($31) with an attitude and went into the dressing room to change. My husband and I resigned ourselves to spending the day in the hotel room as it was too hot outside for me to wear the long capris and t-shirt with no way of getting in the water to cool myself. When we got outside of the gift shop I realized how strong the sun was and that we didn’t have any sunscreen (it was packed in the luggage). It was $21 for one bottle of sunscreen! I asked the kids if they could just try to stay in the shaded areas of the resort- which only resulted in another fight. Dismayed and frustrated, I decided to call the airline to find out what I was supposed to do all day without, any luggage or necessities such as sun screen. The lady was very nice apologized for my situation, and told me she would give us a $250 allowance to go buy bathing suits, sunscreen, deodorant, and anything else we needed. I hung up and went back to the gift shops to get my husband a swimsuit ($44) and flip flops ($51) since he had worn tennis shoes on the plane. I got the sunscreen ($21) and went to find the kids to spray them down. Once the three of them were somewhat situated, I went back to the gift shops to find deodorant, toothpaste, and a swimsuit for myself. Unfortunately, the first 2 gift shops did not have any one piece suits and the only tankinis they had were small. I am a 38D, so I really need a swimsuit with top coverage which their bikinis did not. So needing to get out of the clothes I was wearing due to the heat and the fact that I had been wearing them for 32+ hours straight, I bought a cover-up ($54), a small tube of toothpaste ($3), and one can of deodorant ($12) for all 4 of us to share. The resort was out of bug spray- which we had 2 bottles of packed in our luggage. Later that evening we would understand why the resort was out and had a ton of itchy bites to punctuate my anger! At this point I went back to the room and put the cover-up on over my bra and panties hoping that no one else would recognize it as my bra and panties and that the Caribbean breeze didn’t blow the cover-up up revealing my undergarments. Finding my daughter, she told me that they were hungry, but that they had been rejected from the restaurant because the boys didn’t have shirts and she needed a cover-up. Embarrassed and even more irritated, I called American Airlines back and explained that everything was very expensive on the resort and that we had gone through the $250 and still didn’t have enough clothes to even get into the restaurant for lunch. The representative was again, very polite and nice and told me to just go and get whatever we needed and not to worry about the amount- just to save my receipts and submit them when I got home. I went back to the gift shops and bought 2 shirts (one for my son ($46) and one for my husband ($46)) and a cover-up for my daughter. As I was still walking around the resort in my undergarments, I gave my family their clothes so they could go get lunch while I looked for a bathing suit. The boutique had a couple of one piece suits, but the only one that fit (I am 5’10” and have a long torso- hence why I usually wear tankinis) was cut extremely low. As I had no other choice, I purchased that one ($78) and went to find my family. I had the pleasure of listening to my son question why I got the bathing suit I did as my “breasts were hanging out everywhere and I should have just gotten post it notes from the hotel”. He thanked me for embarrassing him by wearing the bathing suit to which I cried “I didn’t have any other options and I didn’t appreciate him humiliating me any more than I already felt by having to wear the stupid suit. Since my family had already eaten while I tried to find that bathing suit I went off to have lunch by myself only to be told that the restaurant had just finished serving lunch. So I had to go eat at the little joint that is open from 11am – 6am- so much for a nice lunch with my husband and family on Father’s Day! After I finished lunch, I called the airline to see if our bags had arrived on the 1:56pm flight and was told that the luggage still had not been located. The next flight would be in at 8pm that night and I would need to call back then to see if it had been located. I asked what we were supposed to do about dinner as the restaurant we had planned to eat dinner at required “resort evening wear”- nice dresses, no sandals, long pants for men, etc. I was again instructed to get what we needed and to save the receipts. I decided to nix the idea of the resort photographer as we did not have our outfits, make-up, straightener, etc. I once again gathered up my family and headed back to the gift shops. My daughter and I got white dresses($54 and $89) as there was a “White Out Party” that evening and went to get underwear as the ones we wore to the airports were pink and purple (unable to be worn under white dresses). Unfortunately, the resort only had underwear for little kids or very large people (we took them out of the packages to see if there was any way to make them work- there was not!). So we had white dresses and no underwear leaving us with dark patches showing through. I had to have a conversation with my daughter about shaving off her pubic hair! CAN THIS DAY GET ANY WORSE? The only pants in the gift shops were horrible! They looked like pants old Cuban men wear. My son and husband both refused to wear them. So after arguing that the restaurant would not let them in without pants, we ended up changing our Father’s Day dinner to a less formal restaurant. I then proceeded to purchase 2 pairs of shorts ($56 each) for my son and husband. My husband refused to get another shirt to wear to dinner because he was concerned about how much everything cost and was worried that the airlines would not reimburse us for the clothes we were forced to buy. My daughter was upset that she was again unable to complete her collegiate workout schedule due to not having clothes or shoes, so I purchased a pair of cotton capris ($34) that she could wear to run barefoot in and sleep in (the shorts she wore on the plane were tight, white shorts that were very uncomfortable for her to sleep in the night before). I purchased a 3 pack white t-shirt ($19) that my daughter could wear one to run/workout in, my son could wear to dinner along with the shorts (although not a dressy shirt for dinner, he could wear it both there and at the White Out Party, and I could wear the third shirt to sleep in if needed. I had to breakdown and buy a pair of sunglasses ($19.99) to replace the ones packed in the luggage as my son was complaining that his eyes continued to hurt throughout the day from not having his sunglasses. The very expensive sandals I was forced to buy for my husband earlier had rubbed in between his toes raw, so he opted to not wear shoes on the extremely hot concrete/asphalt paths. Instead, he burnt the bottoms of his feet and proceeded to run from shaded area to shaded area and walk in the grass when he was able to. He looked like a ridiculous spy on a mission darting from shade to shade. With his feet being sore, our bags still missing, and everyone really grumpy from our second ruined day, we decided to pass on the Glow Worm tour knowing that we may never have the opportunity again. We went back to shave ourselves and get changed for dinner, but for my daughter and I, not having our make-up, hair straightener, jewelry, perfume, etc, we left for dinner feeling anything but pretty. The $12 can of spray deodorant left huge white chunks of deodorant escaping from our armpits- only increasing our sense of ugliness and embarrassment. Like my daughter and myself, my husband did not have any underwear either, so he went to dinner “free balling” it as they say. As there is a strong Caribbean breeze here, we had to hold our dresses to make sure they did not blow up and expose our bare bottoms. After dinner, which was very uncomfortable knowing we hadn’t even been able to do our hair or make-up, I saw that my son’s bag had arrived and went back to the lobby to call American Airlines to check on our luggage. We were told that the flight had been delayed (SURPRISE) and wouldn’t be landing until 10:30pm so my son’s bag must have been on the earlier flight, but they were still unable to locate the other 3 bags. I asked the representative who again was very nice what were supposed to do if the bags didn’t arrive. She said the same thing as all of the other representatives- just save your receipts and submit them. I explained what our day had been like and explained that I would just like some clean underwear and bug spray- which the resort didn’t have. I asked if the airline would pay for a taxi into town to purchase these items and was told that they didn’t know- all I could do was submit the receipts to see what I could be reimbursed for. I SPENT MY ENTIRE DAY RUNNING FROM GIFT SHOP TO GIFT SHOP TRYING TO PIECE TOGETHER SWIMSUITS, CLOTHERS FOR LUNCH AND CLOTHES FOR DINNER. I DID NOT SPEND ANY TIME AT THE BEACH, AT THE POOL, OR PARTAKING IN RESORT ACTIVITIES. I BARELY SPENT ANY TIME WITH MY HUSBAND ON FATHER’S DAY. ON A SCALE OF 1 – 10, MY ANGERS IS ABOUT 1000! I was told that by the time the bags got through customs, it would probably be around 1am. I asked the hotel to call the room if the bags arrived- regardless of the time. I went back to the room and put on the same capri pants that I had worn all the day before and that morning to sleep in. My husband had been spending the day handwashing his underwear in the bathroom sink instead of lounging by the pool- what a way to spend your vacation! We went to sleep- if you could call it that as I was up throughout the night checking the time knowing that the hotel staff had not called. What a horrible day in paradise. This will definitely be a Father’s Day we will never forget, but not for good reasons. There will be no photos- even ones taken by me- as everyone was so pissed off all day and didn’t feel they looked pretty, so no one wanted their picture taken.
DAY 3 JUNE 20, 2011
PLAN
Wake up after a luxurious night’s sleep to have breakfast as a family. Go on a horseback riding tour. Have lunch, enjoy the resort’s activities, have dinner at Marino’s (since we weren’t able to the first night), watch the Reggae Dance Party, kids go to Liquid Nightclub, etc.
REALITY THANKS TO DELTA AND AMERICAN AIRLINES
Had a very restless night’s sleep tossing and turning waiting for a call from the front desk. My nose was very sore and when I woke up to use the bathroom I saw why. I wear foundation with SPF every single day of my life. I also brought a hat in my suitcase because I know how sensitive my skin is to the sun. Since I spent my entire day yesterday running around trying to call the airline and get clothes together for everyone and never actually sat out at the beach or pool, it didn’t cross my mind to put sunscreen on. Not having my foundation or hat, my nose had blistered and bubbled and my forehead is extremely burnt as well.
My daughter is still really pissed off since she doesn’t have any of the cute clothes and new bathing suits she purchased for this trip. She still has not been able to fully complete her collegiate workout because she still doesn’t have tennis shoes or her sports bra. Knowing that we are going to have to have to cancel the horseback riding tour because we do not have tennis shoes or jeans and the resort doesn’t sell either of these, we decide to let the kids sleep and skip breakfast so we don’t have to listen to them complain.
I checked with the hotel only to find out that they bags did not arrive. I called American Airlines at 7am and sat on hold for 20 minutes before hanging up. I had breakfast with my husband wearing the same bathing suit and cover up that I wore the day before and my husband wore the same shorts and t-shirt from the day before. I called the American Airlines again and sat on hold for 15 minutes before the representative answered to see if there was an update and to see what we were supposed to do about the horseback riding tour, underwear, clothes for the day. The lady said that they had already given us a $500 allowance and that was all they could do. I told her that I had explained to everyone else that I had spoken to at American Airlines that EVERYTHING WAS VERY EXPENSIVE HERE! We had already spent @$720 the day before just trying to get bathing suits and clothes for lunch and dinner. We weren’t trying to buy a new bathing suit or cover-up every day, but we needed clean clothes for lunches and dinners and since we didn’t have any underwear, we would like to avoid putting clothes back on that we had already excreted in. She said that she understood, but that we were at our limit. I asked what would happen if they could not locate our bags and she said that it would go to settlement and take months to resolve. As it was, once I submitted my receipts it would take at least 8weeks to be reimbursed! THAT ANGERS ME FURTHER AS I DO NOT HAVE AN EXTRA $1, 000 SITTING AROUND JUST TO PAY FOR THE MISTAKE THAT DELTA MADE! Every time I checked on the bags I was told that it looked like Delta never turned them over to American Airlines. The flights coming in that day were at 1pm and 3pm. I told the representative that I would buy clothes for lunch and I would call back after the 3pm flight, but before dinner to see if they had located the bags. I did not want to have to buy clothes if the bags were going to arrive. This made my day more miserable because it required multiple calls to the airline- each call lasting at least 20 – 30 minutes and multiple trips to the gift shops- lasting about an hour before each meal. WHAT A WASTE OF A VACATION! I told her that we had found this little cultural market next to the resort and asked if we could buy clothes from there because they were cheaper but they did not have a computerized receipt- only hand written ones. She said she did not know what American Airlines reimbursement committee would accept. I explained that I was trying to save everyone money- the gift shop was soooo expensive. I could buy the same thing next door for a lot less. Again she said she didn’t know, so I said I would just buy them from the gift shop. I went and purchased something for my daughter ($51) and I ($54) to wear and a t-shirt ($28) and shorts ($56) for my husband to wear during lunch. We hung around the resort instead of going on the horseback riding tour. Unfortunately, my forehead and nose was so sunburned that I spent most of the day trying to figure out how to stay out of the sun. Going in the ocean was out of the question as the snorkeling mask hurt terribly so I tried to stay in the shaded areas, under the umbrellas, and when my husband asked me to go in the lazy river, I held my hand over my nose and looked ridiculous the entire time. By this point though, I was becoming used to being humiliated and looked at oddly by resort guests and staff.
After 3pm I called the airline and was told that they still had not been able to locate our luggage. Every time I had to go purchase clothes, it started another argument. My husband and I hardly ever argue, but he was astonished at the cost of the items in the gift shop and was worried that we would not be reimbursed. As we prepared for dinner I decided I would just wear the same thing that I had worn to lunch and my husband was going to wear the same thing that he wore to lunch in order to keep costs down and end the argument. We would change our dinner plans again to a restaurant that was less formal with the dress code. My daughter was not as understanding though because all of the friends she had made at the resort had different clothes for the meals and different bathing suits and different clothes for Liquid Nightclub and she was forced to wear the same things, go out without underwear, and have no make-up or hair accessories. Both her and I wore the same strappy, dressy sandals all over the resort and beach and had been wearing them since Saturday morning at 5am. Our feet were sore and the sand had gotten in between our feet and the sandals and rubbed the skin raw. I ran next door to the Turks and Caicos Cultural Market and bought her a dress for dinner ($30). As we walked over to Reflections Buffet after 5pm, I saw a man unloading our bags from a cart! I was so excited! I ran over and hugged him! We didn’t even want to let them bring the bags to our room because we didn’t want to let them out of our sight. I did go back to the lobby to call American Airlines to let them know that the bags had arrived, but while sitting on hold, I realized that I had already wasted so much of our vacation on the phone with these people that I just hung up. The hotel staff said that the airline would be notified.
I realize that this is very long and I hope that you have continued to read it- the 20 minutes it is taking you to read this is nothing compared to the 3 days my family has lost.
This was supposed to be a once in a lifetime vacation- we saved up for this vacation knowing that we would probably never be able to go to the Turks and Caicos again. We were supposed to be celebrating our daughter’s graduations and entrance into adulthood and my husband’s last Father’s Day with his “little girl”. I spent months researching and planning this vacation and when you put that kind of effort into planning the perfect vacation and it turns out to be nothing close to what you envisioned, it’s heartbreaking.
We spent so much time being angry at the circumstances and arguing with each other those first 3 days that even after we got our bags the vacation was ruined because too many mean words had passed between us to just flip a switch and act like nothing ever happened. My husband’s birthday is July 1st and wanted to get him a massage at the spa, but instead of being happy about it and enjoying it, he was angry that I had spent more money considering the amount we had already spent on clothes and toiletries. By the 5th day, my nose and forehead were peeling like crazy, so we decided not to have the resort photographer take our photos this trip. Another lost memory.
If our flight had been delayed or cancelled due to the weather or terrorist activity, I would be far more understanding. But to hear from a Delta employee that you regularly, intentionally overbook your flights with no regard to the people or the dreams you are affecting, it is shocking and unacceptable. Just on the way home yesterday we heard 4 Delta flights asking for more volunteers to give up their seats- our flight included! If I was to post an ad on the internet that I had a car to sell and someone purchased it, paid in full, and upon delivery of the vehicle I told them that I never really had the car, I would be arrested and charged with a felony. Yet you can offer tickets for sale that you really don’t have. I am dumbfounded at this sense of logic. Having never been affected by it, I never really thought about it before, but now that I see how devastating this can be on a family, I am appalled and want to figure out a way to bring this to the public’s attention and hopefully affect change with the airlines.
I am writing to you for two reasons. Albeit, writing this has just made me angry all over again- especially since I am forced to spend all this time writing this in order to be reimbursed (which I would not have had to do if you didn’t kick us off our paid-in-full flight and lose our bags). First, I would like to be reimbursed in a timely manner for all of the clothes and minimal toiletry items we were forced to buy. I have included all of the original receipts. The resort offered us 15% off all clothing items. The amounts above are before the discount. The total amount incurred is $902.72. Secondly, I am really hoping that someone at Delta or American Airlines can understand and sympathize with the horrible experience we had and the cost (both monetary and emotional) your deliberate act caused us. I would hope that your companies would be willing to try to make this situation right. I am anxious to hear your response and see if you try to reason and convince me that your profit is worth more than your customer’s happiness. We cannot get back this past week- it is lost to us forever, but you still have the ability to get back a future customer- let’s hope that you see each customer as a value and are not okay losing one family (and every family that they know) to defend your stance of protecting your bottom line.
Sincerely,
Dawn Burch

We traveled out of JFK at the beginning of March and not realizing there are complete ### losers that would work for Delta my boyfriend put an engagement ring in his bag because he didnt want it to go through security and ruin the suprise of proposing to me. We arrived at JFK at a very slow time of day giving these pieces of crap all the time they wanted to rummage through our bags. He hid it very well and they found it either through TSA scanning it or by it being so slow they had time to look. Yes we know he should have carried it on him-hind site is 20/20 so no need to comment on that-we get it. Now no one at Delta wants to even talk about it, so basically its ok for their employees to steal out of your bags and they say oh well we have a policy BLAH BLAH. Bottom line is YOUR employee committed a FELONY yet tough [censored] for the passengers. I wouldnt fly with Delta again if I received free airfare to anywhere I wanted to go. BEWARE!

I booked a flight for a visitor to fly to China, and reserved a place for her dog (3 year old siberian husky, in a kennel), and it was supposed to cost $200. The day before the flight, I called to see where to take the dog before the flight, and was told there is an "animal embargo" after May 15th (the flight was scheduled for May 25th). Delta's cargo service is still flying pets, but wants $1600. Calling around, the best price I can find for an unaccompanied dog is $1200.

Delta has offered to give $200 or 10000 miles, but their mistake is costing us $1000 in extra charges. We could have made the reservations before May 15th if they had told us there was an animal embargo. We could have scheduled with another airline.

After speaking to a "supervisor" and being told that she doesn't have a supervisor, I was sent to the "corporate care line".. Interesting - they have 5 menus that refer you to websites, or if you pick an option for "comments" they take your number and call back/. This person repeated ad infinitum that they were very sorry, and they'd give me $200, did I wish to accept or decline? I asked to speak to this person's supervisor, and was told he didn't have one (and would I like to accept or decline?)!.

I told them that they should honor the original reservation (by shipping the dog via the cargo option), or pay a larger share/. The guy would only repeat "$200, accept or decline":. So far, I've spoken to 3 supervisors that are very sorry, but won't help|. I've also spent about 6 hours trying to find other arrangements for the dog!. I used to fly Delta a lot, but I'm really pissed now...

Feel like you do not want to fly on Delta anymore, i just about walked off the plane after having 5 flights have mechanical probems in 6 days. Electrical, water supply, air conditioning, you name it. One day it took three flights and 9 hours to get 1, 000 miles from being sent all over because of probems. I am beginning to think Delta is using duct tape to keep there planes in the air. I have even asked some foriegn carriers to raise heck with US FFA to get premission to fly into the USA so i can fly on them instead of Delta. When you have people calling them Delaid Airlines you know there is a problem.

Delta airlines is bloody racist.
I was travelling from Detroit to Hongkong and back. While return I found something very unique which I never came across in my travel history with dozens of other airlines.
Just because I am not white, my baggage was flagged with Red lable, while checking in with Delta staff who were local Chinese. To add to injury, they have sent me to separate interogation counter where I was asked several questions, if I was travelling with purpose, if I packed my baggage myself, where I was for last few days etc. On my displeasure they said it was random check by airlines. Upon completing this, I was standing there to see if they check anybody else. None of the passenger was flagged including blacks or whites in that fully booked flight except me. I went to counter again and requested to talk to manager. He came and said, it is just that the computer randomly selected me out of whole bunch of passengers. It was just because I am of South Asian decendent ( not muslim), though I am North American resident.
I told manager how can hongkong administration can be so racist, specially hongkong's economy is only surviving on tourism and trade fairs?
It is my opinion that Delta airlines have instructed world wide to specially check all the south Asians no matter they are muslims or not. Even their baggage tags are flagged with red label.

It is my request to all of you that never travel by Delta airlines which is bloody racist and involved in discrimination.

Besides their onboard services, they just have one young flight attendant at the gate to welcome, to make it compete with other good airlines. But once your enter inside you will find total old age above 65+ flight attendants who are suppose to be playing with their grand childrens. What best you can expect from this racist american airlines.
there are great airlines like singapore airlines, cathay, emirates, lufthansa, etihad, korean, asiana. Why even delta- nwa management even bother to run this almost sick, bankrupt airlines.
I will always avoid these hopless airlines and warning others not to travel this risky airline if you have self respect and value your own and family's life.

Their fleet is all outdated garbage. I forgot to mention, at detroit during beginning of my onward journey the cargo door of airline was broken, for that flight was delayed for more than 2 hours just before take off. Because of this I had to stay in Narita for one night and my business schedule was disturbed. Interestingly this airlines never fly in time, and also their fleets are technically not upto date unlike other great airlines in Asia. Delta airline is highly risky, untimely. Food is horrible, drinks they charge 6$ even for such long flights. Only good thing is that it comes from the land of George bush. God bless this racist ba**stards.

A U.S. News and World Report subscription was provided at my request through my Delta Frequent Flyer miles program. I paid no money to the magazine. The subscription was to last 3 or 4 years. At the end of one year I was inundated with numerous bills for the next year. I informed them that I was paid up for the year they ignored me and kept sending me bills. Now the National Credit Audit Corpor- ation is involved. I only received magazines for 12 months yet they act like I owe them money! I thought when you don't renew and they stop sending magazines, the matter is over--obviously not. I guess U.S. News and World Report needs the subscribers so badly that they have resorted to intimidation. This is ridiculous.

I was recently a passenger on Delta Flight 38, Pittsburgh to Paris. During morning breakfast service, the two male flight attendants skipped over me because I had my eyes closed and earphones in. The other people in my row had already been serviced. Th flight attendant facing the back of the plane had a large build, was in his forties, and wore spiked gray hair. He was even with my row when I asked him for coffee and orange juice. He said to me, "You know what, I haven't offered it yet, so just sit there and relax". I couldn't believe what I heard, so I said, "Excuse me?". He replied, "You heard me - sit there and relax". I said to him, "I'm pretty sure Delta has a customer care line, and they'll be hearing about you". He replied back to me, "Go ahead, no one will believe you". I then asked the flight attendant for his name, and he said, "No, I don't have to tell you my name". At that point, I said, "You're extremely rude". At that point, the flight attendant said to me, "F*** you, you're extremely rude".

I could say nothing else, first out of shock, and second, because it was clear that this flight attendant not only lacks self-control, bit any shred of restraint or professionalism. I've flown Delta many times in the past, but it's clear that they're going through a period where their leadership is struggling.

Delta airlines frequent flyer miles are useless... If you have an american express delta card, you are paying an annual fee and you probably got a few thousand bonus miles... This is a huge rip off by delta... Almost every airline gives you a round trip ticket anywhere in the usa for 25 k miles or less, well delta will hit you with a 40, 000 mile charge even if you book many months in advance... They claim they have 25 k seats, but they are almost non existent,... Tried to book a ticket to europe many months in advance, most airlines charge 50-60, 000 miles for a round trip ticket, delta wanted 120, 000 miles... So if you are religiously using your aex delta card and accumulating miles to go on a vacation... Forget it... You are better off with a aex gold card, or us bank card or capital one venture card... People at delta are crooks... They dont tell you in advance that a vast majority of seats require a ton of points... Stay away from this program

Dear Sirs,
on my flight Delta 41 from London-Heathrow to Minneapolis on April 29 I had an extremely annoying experience…
It started when the flight attendant stopped with her cart starting to give drinks to the clients. An angry man came by waving a wet newspaper and showing his cloths spilled with liquid.
As I understood the flight attendant has spilled liquid on him. I didn’t understand what she’s saying but she made very unfriendly gestures and mimicry making the man more and more angry. As he spilled drops on my cloths when waving his newspaper I asked him to go back to his place. And he did so.
As I saw that the flight attendant had a very rare way to pour drinks into those plastic cups I declined politely to have a drink. Her way to pour in drinks was the following…
She took two of those very weak plastic cups in one hand and poured in liquid up to the top. Then she handed with one hand those two up to the top full cups to the clients. As I saw she often spilled some liquid that way. But obviously she took pride of her artistic talent.
Some time later it was on my turn. The woman came again with her cart and started to pour in drinks her way: Two flexible, thin cups in one hand. With the other hand she poured in the drinks.
At first I thought I could communicate with her in an educated way. I asked her not to pour in the liquid into two cups directly over me. I told her that I was flying to a very important reunion to clients and couldn’t afford to come with dirty cloths. And it would be very annoying for me having sticky liquid on my hands und cloths.
She reacted: “What do you want to drink?” I told her what I wanted to drink. “What does she want to drink?” she asked. I asked her to give at first one drink. And then the other drink. She only repeated: “What does she want to drink.” And then she started her annoying way to pour in liquid in two weak cups holding in one hand.
Even if she were an artist she couldn’t be sure not to spill liquid as every aircraft can suddenly tremble or jump into air holes.
As I begged her to be careful she even came closer to me while pouring in her drinks. And then she handed me both cups the same time. As I hesitated to crab them she pretended to let them fall so I had to catch them. Liquid spilled over my fingers.
I couldn’t defend. I couldn’t run away.
It might not be so obvious to the management of Delta Airlines but running an airline is very different to running a hot-dog stand. In a hot-dog stand I can run away. In an aircraft I cannot run away. In an aircraft I am completely in the hands of other people. And I must be able to rely on them completely.
It’s absolutely not okay when a flight attendant provokes flyers, threatens them and treats them with violence. That way she creates unnecessary danger.
Please tell me exactly what I can do the next time to prevent such a violent attack. Please don’t tell me I should talk to the responsible flight attendant. He saw the incidence and told me I could complain with Delta Airlines. Obviously he didn’t await any disadvantages for that employee’s aggressive behavior.
Yours truly,
PeterJ
PS: How it is possible to treat clients well demonstrated some hours later the flight attendant on the connection flight Delta 2296 Minneapolis to Omaha: She handed clients can and cup.

Apparently as of very recently Delta will not allow silver elite members to pre-board, thus taking away one of the few advantages of being a lower class "elite" member on this non elite airline. Customer "service" does not exist; their website will not take emails filled out using their form, saying they are experiencing turbulence and one should try again "in a few minutes". Have tried for a week and the same message appears. They don't have a fax and don't want you to email them without using their form. What kind of a business is this anyway? I am a million miler believe it or not and I do not remember the service as being so lousy. They must be ashamed of the silver elite pre-boarding ban since they was no notification of this in any of their nearly daily emails. Time to try other airlines, which probably are not much better.

I'll try to keep this as brief as possible. I was in kidney failure and my cousin graciously offered to donate her kidney to me. I live in Michigan, and she lives in Seattle, so she would have to make the trip here for the surgery. As we were making travel plans, I encouraged her to ask Delta if there were discounts for this type of thing and she was told that there was nothing available. I then asked Delta if I could give her my skymiles to use toward her flight. I had just shy of enough for a full flight, but was told by the customer service agent that she could still use them. When she tried, of course, she was told that she couldn't because there weren't enough for a full flight. She was able to fly back to Seattle, 2 weeks following the surgery. She had a middle seat and was concerned that it wouldn't be comfortable for her, plus she needed easy access to the bathroom. I called customer service and explained the situation. I asked if there was anything that they could do to try to make her trip more comfortable...give her an aisle seat, or and exit row, or a first class seat if available. I was told that no, they couldn't do anything for her and that she could upgrade to first class, but we would have to pay extra or use skymiles. I then asked to speak to her supervisor, who told me the same thing. I then asked to speak to her supervisor and was told that she was as high as I could go in customer service. I asked if she owned Delta, which of course she responded that no she didn't, then I said there must be someone with whom I could speak. She told me that there wasn't. I ended up using 12, 500 skymiles to upgrade my cousin to first class, which I was alright about because I wanted her flight to be comfortable. I was just amazed that there is no humanitarian effort to assist people with this type of travel. I wasn't asking for a free ride, just some assistance for someone doing something that was life saving and life changing for me. I would like to encourage all people to consider organ donation, and if companies like Delta could assist, maybe it would make the process easier for the donor. In the past, I have always flown with Northwest/Delta, I now will reconsider the next time that I need to fly anywhere. I will add, Delta did, upon my request, have a wheelchair waiting at the ticket counter to take my cousin from there to her gate.

As we boarded the plane after sitting in a cold airport my 3 children & I approached a stewardess & asked for blankets, we were told that there are no blankets on the plane. I asked "what kind of airline does not have blankets?" to this a Delta pilot in uniform but not the pilot of the plane, he was in transit I suppose, Mike Bailif interjected from behind me "well since 9/11 we have been forced to make many budget cuts and blankets were one of them." He said this as he turned away from us. Perhaps his statement would have seemed benign to any other passenger but we felt his intention was malicious as we are hijab wearing Muslims.
As we deplaned, we were met with the plane's pilot, Luke Hagler, stewardess Emily Bushen and a Red PSA agent Adrienne Anderson, who apologized for the statement of the callous Delta employee. Adrienne Anderson acknowledged how apparent it was that I was distressed and that being a minority herself she too understands the hurt suffered by such an implication and apologized again.
By the way another passenger hearing all that transpired actually found a Delta blanket on their seat and gave it to my son.

I have cancelled future Delta reservations because airport reception staff (Linda A. serving at Boston Logan on 7/27/2010 for flight 6761 from BOS to DCA at 1:30 p.m.) made the following inappropriate decisions: failing to inform passengers that specific flights were boarding (communication deficit); failing to identify unregistered passengers on flights boarding (communication deficit); yelling at passengers (intimidation); threatening to call state police (intimidation); failing to follow through on customer request to call state police (failed intimadation and communication deficit); verbally accosting paying customer(leaning in to customer, yelling [raising voice]), assuming an adversarial physical stance, including verbal and nonverbal threats. When superiors attended scene, Linda A. insisted on participating in exchange although she was neither invited nor required to do so. Linda A. CLEARLY threatened me by stating, "Should I call the State Police?" The State Police never arrived, despite my STATED request that they do so. No sufficient resolution to this egregious breach of protocol was reached. In future, I will NOT use Delta's services, and I will actively encourage others toi boycott this airline.

On July 12th 2010 my family was traveling together home (SDF) from our vacation in Cozumel, Mexico when our flight (DL # 2357) was delayed and then canceled at ATL. Most of us were re-scheduled on another direct flight the next morning (DL #5548) one 16 year old girl was put on a separate schedule through CVG (DL0476) then on to SDF (DL6311). I spent at least an hour on the Medallion member’s customer service phone and in the ticketing line at ATL to get this CHILD put on the same schedule as the rest of the family. All that effort was wasted because that flight was also canceled (fight DL5548 on 13 July 2010). Our rescheduled itinerary had us booked on a flight to MSP then on to our final destination of SDF with a scheduled arrival of 6:12pm on the 13th some 20 hours after our original schedule. The weather at MSP had major storms predicted so we were fearful of further delays and cancellations therefore we rented a car to drive 7 hours back to Louisville. That day I called back to Delta Medallion member’s customer support line to report that we would not be on the flight and to ask that that portion of the itinerary be refunded due to the cancellations.
On Thursday July 29th I called back in to check the status of my refund and the customer service agent had no record of the refund request. She said she would file the request and I should wait two weeks and call back. I did not wait. I called back the next day and spoke with a Mrs. Frazier who also said there was no record of a refund request. At that time she processed my request and authorized a refund at that time. Thank you Mrs. Frazier, I hope you dont get in trouble for giving this refund that Delta was trying hard to avoid paying. If I had continued to wait as the other agent instructed it would have been more than 30 days and I am sure no longer eligible for a refund.
Delta is playing games with its customers and I do not appreciate it. This is especially disturbing for customers that have a proven track record of loyalty to your brand. No effort was made from Delta officials to comfort or compensate my family for the major string of inconveniences with which my family was forced to endure. I, my wife and two of our children each missed a day of work due to this incident. I have had to spend several hours on the phone to check, double check and check again the status of my refund; apparently because Delta was attempting to “slow play” me in hopes of avoiding issuing a refund at all. I am sure that a majority of the customers would not have been as persistent as I and therefore would have gone un-refunded. Is this Delta’s standard business practice?
Just a reminder Delta: your business relies on customers, and the more stories like this one that are told, the more customers will choose to fly on other airlines. This kind of customer service will have a negative effect on Delta’s business. We do have a choice of airlines to pick from for business and leisure travel.

Recently my Delta flight out of Denver was canceled due to mechanical problems and I was re-booked on a flight the following morning. Due to some big convention in Denver, there were no airport hotel rooms available. The Delta gate agent presented each customer with a telephone number to call where an agency would help find a hotel room in the city. I opted to return to my daughter's house in a Denver suburb and was told by the gate agent that the taxi fare would be reimbursed. It was a long ride from the airport to my daughter's house ($100 fare). When I got back to my home in Minneapolis I contacted Delta's customer service department to inquire as to the procedure to get my taxi fare reimbursed. Delta refused! They offered me a $100 travel voucher and 3, 500 miles which I refused because by using them it only costs me more out-of-pocket money and I'm still out the $100 taxi fare. I appealed and they still refused. How can a Delta gate agent promise something and then Delta customer services not back up the promise. It gives you the impression that you should not trust anything the Delta gate agents tell you!
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On Monday, July 19, I tried to print my boarding passes before leaving for the airport. On the first leg of my trip, my boarding pass printed, but I no longer had the seat assignment I had selected when I purchased the ticket. On the second leg, the computer message said to see an agent. I tried to call Delta, but they were not taking phone calls.

I arrived at the airport and stood in a line at the main counter with 4 other people. A Delta agent came over to us and told us bruskly that we were standing on the wrong side of the ribbon separating the line. Though it seemed to make no difference on which side of the ribbon we were standing, we moved over anyway. When the same agent returned to behind the counter and appeared to be finished with another passenger, I--being next in line--approached the counter. He looked up and said, "Did I call you?" I said "no." He said, "Get back in line until I call you!" What ever happened to common courtesy? It would have been just as easy for him to say, "Please return to the line and I'll call you in a moment."

At the gate, I showed the the Delta agent my first boarding pass--which had no seat assignment. He said to wait until he called me. He never did. When the announcement was made that all passengers should have boarded, I approached the desk and he gave me my boarding passes. Come on, Delta! Get it together. For $250, I can be treated with a little courtesy and respect.

where di I start. I cancelled a flight the day before i was set to leave with Delta airlines out of Baltimore @6am. I called delta and talked to an agent who couldnt speak english i may add and told hime i had to reschedule to and afternoon flight. He proceeded to cancel my ticket and issue me a new one. The refund was supposed to appear back on my cc within a couple of weeks. I waited 3 months and after numorous calls to delta which always ended up with it was paid back and there was nothing i could do. So now I called my cc company and talked to them and they refunded me the $1505 from delta which took another 2 weeks. Now delta has a collection agency on my ### telling me that i owe them the money for a flight that i booked for my girlfriend online. Which at that time had to be paid for before you could get a ticket. I mispelled my gf first name and had them changed it once i found my error. The money they want now is for the ticket with my mispelled gf name. they are insisting that she is another passenger. Last time i checked she was only one person not 2. we called delta many times on this and they keep saying its in collections hands. No I am being threatened with them going after my credit bureau if i don't give them 1505.00 that they say i owe them. I would pay it if i owed them but i am not paying for somthing that i never received. we sent them copies of everything we have and they won't budge on this. I am never using that stupid airline again.

I'm a Diamond Medallion and a Million Miler at Delta, and you would think the airline will pay extra attention to it's top tier customers.
5 weeks ago I had a terrible experience in business class on DL 153 from Tel-Aviv to Atlanta and send an email to Delta. I immediately got a confirmation email and a case number (2087555 on 12/6/10). It said I should get an answer within 7 business days. I'm still waiting.
I sent them a reminder on 12/17/10 and got a new case number 2176635 and another promise to get an answer within 7 busuness days. I'm still waiting.
It is now more than a month and still no answer.
What's going on with Delta ?
The merger with NW killed their ability to provide simple customer service ?

Delta employee posting nude pictures of herself on Facebook is unacceptable!
http://www.facebook.com/home.php#!/profile.php?id=100002026669983&sk=photos

I logged onto my page and she is friends with someone I know and because he commented on her link I have to see her bare breasts! Wrong!