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2.1 564 Reviews

Dell Complaints Summary

156 Resolved
408 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 564

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9:55 am EDT
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Dell inspiron 3475 aio

I purchased this computer online back in April. I have had many issues with it. I was not able to get it set up right away due to an insane schedule. By the time I got it set up and used it enough to know it has many issues it was past the 30 day return period. I have spent multiple hours on the phone with tech support, only to have the issues persist. I have also spent many hours trouble shooting on my own. This is a brand new computer that is 100% useless to me. It will not even run Support Assist.

Dell will not offer any other recourse to my situation except to offer more phone support.

I spent too much money on this computer and some expensive software (Cyber Link Photo Director and peripherals) to help me with my photography hobby. Due to the malfunction of the computer the software is useless as well.

I have 20+ e mails to and from Dell in an attempt to resolve this issue.

I don't know what else to do.

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4:48 pm EDT
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Dell laptop inspiron 15 series 5000

We purchased the lap top in January 24, 2018. We have had it serviced 3 times and finally the service company said that the computer is a lemon. We called your number and ended up talking to someone in India who barely speaks English. The woman started yelling at my wife over the phone and my wife hung up. We called back and talked to Hemalda Victor. She gave my wife some things to try on the computer. They did not work. We said we will send the computer back and we would like our money refunded. She said this was not an option. I talked to her this last Friday and told her the computer was a lemon. She started yelling at me and that Dell would not take the laptop back. We setup a meeting for today for between 8 and 10 A.M., Monday, July 30th. She did not call. I e-mailed her and she said she had been busy. She said when should she call me and I told her today at 2:00. No phone.

I teach a course on customer service at Northern Arizona University. Your customer service needs a complete overhaul.

I would like you to refund my $791.98 and I will send back your lemon.

Stewart Hayden Smith
1296 W. High Plain Place
Oro Valley, AZ, 85755
[protected]
[protected]@msn.com

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Update by Sunvail
Jul 30, 2018 5:02 pm EDT

When will I receive a response

Update by Sunvail
Jul 30, 2018 4:57 pm EDT

Have you received my complaint

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11:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dell catalog order denied!

Dell recently mailed a catalog to me that included a "Black Friday in July Deals start 7/2." My executive assistant was in an online chat first thing in the morning (approximately 9am EST) on the second to order an Ultimate Ears Boom 2 for $59.99.

The service person's response was first that the sale did not begin until July 9 and when she shared that the catalog stated the 2nd, his next response was later that it started at 10. There was no mention of this in the ad.

In the return contact the response was that it was sold out and there were limited quantities that sold out at 10. There was no mention that it was a door buster sale, that started at 10, or that there were limited quantities.

Even after a telephone call the request was denied even after explaining what had happened.

I serve as president of an operating company and treasurer of multiple other related companies. We have multiple Dell accounts. We are a committed Dell user for all kinds of Dell products. I know your service is better than provided in this situation.

I respectfully request that you honor this offer for 2 units.
Tyler Kitt
169 South Jefferson Street
Berne, Indiana 46711
[protected]@drgnetwork.com
[protected]

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Resolved

This was submitted in error. Please Remove!

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6:55 pm EDT

Dell laptop hardly works

I bought my laptop last August and I started having problems with it a few months after I purchased it. Sometimes when I turn it on, the monitor screen is black and unresponsive and I have to take out the battery and retry maybe multiple times to get it to work. Or it turns on to the lock screen but is unresponsive to me, not allowing me to log in. When my computer does turn on it is often very slow and laggy. The monitor and unresponsiveness started probably 4-5 months ago. Its been getting slower basically the whole time I've had it. I did already contact Dell's customer support and they updated all the functions on my computer and told me it would help with the slowness. But, it did not. If anything my computer ran slower the next day. As for the unresponsiveness, customer service had to redirect me to another line, but that call would cost me money whether or not they could fix my problem. My warranty on the computer is apparently good for nothing I don't know why I bought it. Warranty or not, I didn't have this computer for even half a year before it started acting up and I wonder if that says something about the quality of your products.
I either want you guys to fix it, which it seems you don't know how to; or I want my money back so I can buy a dependable computer.

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11:32 am EDT

Dell service contract

I received many emails from Dell telling me to renew my service contract early so I would not lose it.. I called 20 days before my contact ended.. I asked the sales person several times about the 20 days I still had on my contact that I didn't want to lose them by renewing early. I was told I would not lose those days. an email was sent to me confirming my payment while I was still on the phone with the sales person.. I told him there was no dates of service on this recite .. He told me there were never dates giving when buying a contract! I said how will I know what the dates are of my contact ? He told me to call him if I want to know the dates! I asked to speck with a supervisor and was told I could not and he would cancel my contact ! I did get to talk to someone and they told me I had lost the 20 days still on my old contract for renewing early! Here is the letter confirming my last contact with Dell.. I like Dell very much this has never happen in the past.

Hi CONSTANCE,

We take this opportunity to thank you for choosing Dell.

The following information relates to your recent interaction with Dell Technical Support regarding the Annual Software Support contract start and end date confirmation and Dell Tech Concierge partial refund.

Service Tag: HZ6PKL1

Service Request Number: [protected]

Your renewal request for Annual Software Support contract has been processed and the Order Number is [protected].

The start date of the support contract would be the date of purchase i.e., 6/1/2018 and the contract will be valid for 1 year ending on 6/1/2019.

We shall raise a refund request for the remaining 20 days of current Dell Tech Concierge contract and we will keep you posted regarding the same on Monday i.e. on 4th of June before end of the day.

We have your Service Request under our ownership and will be contacting you as scheduled.

However, if you wish to contact us earlier for any questions or concerns, please reply to this email with a brief description of the issue and we will reply accordingly.

Thank you for choosing Dell Technical Support.

Regards,

Mohammed Amjad
Dell | Technical Support

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Update by Connie Maas
Jun 02, 2018 11:32 am EDT

I received many emails from Dell telling me to renew my service contract early so I would not lose it.. I called 20 days before my contact ended.. I asked the sales person several times about the 20 days I still had on my contact that I didn't want to lose them by renewing early. I was told I would not lose those days. an email was sent to me confirming my payment while I was still on the phone with the sales person.. I told him there was no dates of service on this recite .. He told me there were never dates giving when buying a contract! I said how will I know what the dates are of my contact ? He told me to call him if I want to know the dates! I asked to speck with a supervisor and was told I could not and he would cancel my contact ! I did get to talk to someone and they told me I had lost the 20 days still on my old contract for renewing early! Here is the letter confirming my last contact with Dell.. I like Dell very much this has never happen in the past.

Hi CONSTANCE,

We take this opportunity to thank you for choosing Dell.

The following information relates to your recent interaction with Dell Technical Support regarding the Annual Software Support contract start and end date confirmation and Dell Tech Concierge partial refund.

Service Tag: HZ6PKL1

Service Request Number: [protected]

Your renewal request for Annual Software Support contract has been processed and the Order Number is [protected].

The start date of the support contract would be the date of purchase i.e., 6/1/2018 and the contract will be valid for 1 year ending on 6/1/2019.

We shall raise a refund request for the remaining 20 days of current Dell Tech Concierge contract and we will keep you posted regarding the same on Monday i.e. on 4th of June before end of the day.

We have your Service Request under our ownership and will be contacting you as scheduled.

However, if you wish to contact us earlier for any questions or concerns, please reply to this email with a brief description of the issue and we will reply accordingly.

Thank you for choosing Dell Technical Support.

Regards,

Mohammed Amjad
Dell | Technical Support

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2:06 pm EDT

Dell new purchase of xps 8930

I recently bought a XPS 8930, I'm very disappointed in the quality of this product. After spending 990 dollars, this is the worse computer I ever owned! And I have owned about 6 previous computers two of which were from Dell. Memorial Day sale was more like a memorial day rip off. I noticed the computer was slower than my previous one which I knew because I had an i7 rather than what I have now an i5. But what I didn't know the audio is very poor. My old Dell 2800 sounded 100X better than this which is supposed to be HD sound. It's very disappointing listening to music on this thing. It's only good for talking. When I bought it for 990 dollars I expected more than such a generic sounding computer!

The video card, I can get double the memory of the same type of video card from other companies. It seemed to be a much lower value than my previous computer which I got less than 4 years ago.

I'm really disappointed with the quality of this product! I was a huge Dell guy until I bought this computer. I'm very disappointed that I'm going to have to spend money on a decent sound card. And perhaps in a few years, spend money on a video card. I'm disappointed that I have to even write this!

Features I love, the case is smaller, expansion of memory is great. I love the card reader. Even though the speed is a bit slower, it's good enough for what I use the computer for. Video graphics are slightly better than my old one.

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NeverBuyADell
, US
Nov 07, 2018 10:40 am EST

Does your fans make tons of noise. Mine sounds like an airplane about to take off. Much louder than any computer I have ever owned. I think these are just horribly put together.

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11:01 pm EDT

Dell dell latitude 5480 notebook / service request: [protected]

We would like Dell to take the customer reported cases seriously and promptly.

The recent reported case on 08 May 2018 was not handled well. The case was reported at 10am, site service was scheduled and the assigned site person was escalated. The assigned person ( telephone number : [protected] ) claimed to contact me but failed to reach me.

I have called back the same contact number for 7 times but nobody ever answered the call. It was until 6pm in the evening on the same day that I received another call to confirm that the site service has been confirmed.
It took Dell such as a big company 8 hours to confirm the site service.

I have worked with HP, IBM and Acer and their services are professional and prompt.
We hope Dell will learn from them and we do not wish to face such slagging incident again in the future.

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4:17 pm EDT
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Dell service tag 11w1b02 ref. number [protected]

I purchased this unit on or around 18 months ago. I have had problems with the facial sign camera since I have owned it. I purchased a 4 year extended warranty
When I purchased it. It is the new 7400 all in one series computer. I is supposed
To be the so called flag ship of computers from dell.
Well I am on the phone at least once a week with there tech dept. While they
Try to fix issues with this unit. I paid $2000 for something that stays in a
Non working condition! I want this unit sent back to dell, let them fix it correctly
Or a new unit. Enough is enough. I am a preferred dell account holder.
Have been for over 10 years. This is stupid dell cant fix there own units.

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10:25 am EDT
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Dell all in one 3000

purchased new from dell a year and a half ago. screen went black last week and all the things they have you try requires the screen. dell will not even talk to you unless you have /or purchase a service contract. I realize it was not an expensive computer but all I do is e mail facebook and banking. this product should certainly last longer than 18 months! I will never buy another dell.

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10:59 am EDT

Dell I am complaining about dell repair service again

Service Tag: 6QTYXD2
Express Service Code: [protected]
Dispatch / Reference Number: [protected]

Last Updated: Monday, May 7, 2018
Next Status Update: Tuesday, May 8, 2018

Service Logged Date: Wednesday, May 2, 2018
Estimated Return: Tuesday, May 8, 2018

I received a call form dell on May 2, I was told after a dialogistic test its the motherboard we will have to replace. I was charged 130.00
I received a Received a call May 4, 2018 saying it was fixed I would receive the laptop Monday May 7, 2018 ...On Monday morning May 7, 2018 I get a call saying that the display is damaged and Its needs a new Hard. There will be additional cost.
After I was told it was fixed. So they offered to pay for the hard drive.
It sill would be 171.00 for display.

I asked to file a compliant and they kept putting me on hold until I just hung up.

Andre

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6:41 pm EDT
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Dell pc

I purchased a brand new Dell PC from Costco that is a lemon. I replaced it during the first 90 days. And after replacing have had to contact concierge service with with no resolution then I had to purchase a recovery disk from Dell and now it is not working yet again. I am very disappointed in this product and that Costco does not stand behind what is a defective product.

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8:03 pm EDT
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Dell inspiron 15-3552

Purchased it in November 2017 (5 months ago) and last week the speakers quit then the Network Adapter Driver uninstalled itself. I called Tech and jumped thru all their hoops on the phone, all the tech succeeded in doing was causing the motherboard to crash. Sent it in and they called to say it needs a new motherboard and it would cost me $289 (I only paid $400 for it new). I told the tech I was insulted that they would think I was stupid enough to pay 3/4 of the purchase price to fix something that was not my fault and a mere 5 months after it was purchased. They then said the repair price would be $182. I advised I would call back and told them to hold it. Today I received a call from their Advanced Resolution Group and after I told him the story he said he would look into the matter and call me back in 24-48 hours. Phone Tech said he was located in the Phillipines; ARG rep is in India - where the heck is my laptop that I shipped to Texas? I want it repaired/replaced at no cost to me since the product was obviously defective/inferior parts to begin with.

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Update by cynd1231
May 10, 2018 1:05 pm EDT

Unrepaired piece of crap arrived yesterday and I was so angry that I fired off an email to Karen Quintos who is Dell's "Chief Customer Officer" (and former Chief Marketing Officer) detailing the entire episode. I suggested she and everyone else at Dell familiarize themselves with the company's Mission Statement, Vision Statement and Culture Code, particularly as they pertain to customer service. Then I made it clear that going forward I would stick with my proven HP products! I wrapped it up by stating I would be very vocal about my negative experience, disrespectful treatment and their greed, and was clear I would never spend another penny on a Dell product.

This morning I received an email from the idiot I had been dealing with from India in which he says he had JUST attempted to reach me by phone and had left a voicemail, neither of which I find on my phone (and he implies that I'm a liar?) so I replied by email that I would be available tomorrow. I suspect somebody from CCO Karen's office got in touch with him (or Dell has heard from the BBB again) ...it will be interesting to hear what kind of bull he tries to feed me this time! Not sure how long I will continue to haunt them but they haven't heard the last of me.

This has been a frustrating, stressful, expensive lesson BUT it's a lesson learned -- stick with what you know! As I told the CCO in my email, I have THREE HP's (two laptops, 6 and 9 years old, a 4 yr old desktop) none of which have ever required servicing and/or parts replacement. On the bright side (if you an call It that) I pointed out to the CCO that the Inspiron is now back in my possession and Dell will not gain another cent off of it by repairing it and reselling as 'refurbished' or, as I understand they've been known to do, passing it off as 'new'.

Update by cynd1231
May 02, 2018 2:55 pm EDT

And if that doesn't just beat it all, I've just received another email informing me that Dell is returning my laptop - unrepaired! - and I should receive the shipment in 3-4 days!

Update by cynd1231
May 01, 2018 2:34 pm EDT

9wood, thanks for your comments although I was fully aware of most of what you stated. Sending the laptop in for depot repair was a big mistake...HUGE! And the headaches continue. Today I received an email containing pictures of external damage that I know for a fact was NOT present when I shipped it so it either happened while FedEx Ground was transporting OR it occurred when it reached the depot. I can't even verify from the pictures that it's actually MY laptop. I have no intention of spending another cent on that POS and will pursue all avenues to get this resolved to my satisfaction. Could you elaborate a bit more on your statement that 'yes the warranty does cover this'? They keep insisting is doesn't - no surprise there.

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5:13 am EDT

Dell online purchase

Searched online for a keyboard for my recently purchased Dell Latitude 12 to buy.
After completing the purchase, it was delivered a few days later, however when I opened it, I realized the keyboard I bought was for the Model 11, not the 12.
I tried to see about returning it and purchasing the correct one - but was told they do not accept returns, as per their Swiss sales rules... this is a CHF190 keyboard! It was not used and it does not make sense that you do not have the right to exchange the product, if it is of no use to you.
Very disappointed by this lack of client service.
I was not even requesting a refund, only to be able to switch products.

As I have now bought the "correct" keyboard that cost me CHF 235, I would like to return the unused Model 11 keyboard and get a refund.

Rui Esteves

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6:06 am EDT
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Dell dell laptop

Stephanie lenihan 00
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Laptops / notebooks dell customer service dell does not honor its warranty - corporate hq doesn't care
Dell services corporate headquarters / dell does not honor its warranty - corporate hq doesn't care
United states review updated: apr 10, 2018
3 comments

Contact information:
Dell.com
• dell does not honor its warranty #neverdellnever

For black friday dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor its warranty, then you are essentially buying a computer without one. How much of a reduction in price does that carry, when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. Dell suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off.in less than a year you could end up with a very expensive doorstop.

My whole experience is recounted below:

A tom's guide complaint about dell in 2015 asked, "is dell's customer service as bad as they say?" I couldn't say for sure but I can tell you it's really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty.

Senior management knows, they just choose to do nothing about it and they're sitting on my laptop. They've neither fixed nor returned it, (after a month it came back, no better for my effort). I know management is fully aware because I wrote the president in round rock, tx, all the executives whose addresses I could find), key members of the board of directors, the coo of dell india and every dell location. Everyone knows, nobody cares. You have to ask, is this a company you want to do business with?

54 emails. That's how many since september. Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be clearer: dell is trying to duck its responsibility to repair under warranty. There was a brief attempt by its people to shift responsibility - "there's a spill on the keyboard," I was told. No, i've understood the responsibility that needs to be exercised around electronics since I was five.

If there was a spill then it happened at their shop. After this response the best the team could do is to repeat itself endlessly without sense or reason though at least two or three employees promised they would take care of it and then didn't. At one point I questioned one of the employees promising repairs would be done to my satisfaction. When I asked him if he was sure he said, "sir I am a man of my word." I never heard from him gain.

Generally, the corporate line was towed, in hope that the customer would get tired and go away. I know this technique. I teach it. Nissan (like virtually all japanese companies) has been using the strategy since the late 80s early 90s.

Prior to a piece I wrote, I spoke to their director of communication in smyrna, that's how I know. Of course, the difference between dell and nissan is that i've never been sorry I purchased something from nissan.

I told all dell's employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. Hq in texas didn't care about this campaign either. I imagine they figure the money they'll save not honoring customer warranties should help offset the loss of sales my campaign my campaign might inadvertently cause.

Dell was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button - or are you going to claim 100% quality assurance. As a professor of communication, the campaign isn't going to be taxing.

I come into contact with hundreds, if not thousands of profe
It's not a threat, that's not who I am and not in my nature. It's simply a communication plan as expressed in 55+ emails and over the course of months. Please don't call me.
Once, I had a problem with my lenovo. Know what that company's team said? "in
You are correct dell can careless about anything but being paid
There tech support? What a joke they are they know nothing but what there script says
They has an obsession with accesing your oc (to check to see if drivers are up todate) wow some fix! Like nobody doesn't do that on there own?
Might add some of there updates are almost 2 years old yeah
Beyond that thy know nothing, I have had a" depot"repair (highly don't recommend) for a hard drive (5 minute job) they in texas put in a faulty hard drive that I couldnt even start my lap top (had a supervisor who claimed prior that everything would be fixed laugh at me when I called and sai it would not start)
There so called escaalations are a joke as well same excuses and non answers and thy hang up on you
As does there corp office
I had my warranty cancelled by the corp office because

I purchased a laptop and less than 2 months it wouldn't start. I sent it out for repair (why should a laptop less than 2 months old crap out?) when the laptop was returned to me it locked out with bitlock. I called tech support and spent 3 1/2 hours on the phone and low and behold the tech suddenly developed a hearing problem and hung up! I called customer service to complain and they said they were sending it to the escalation department and when the escalation department called he proceeded to tell me that it wasn't the tech's fault. They were supposed to send a tech to my home by february 13 as I was going out of state for an extended period of time and guess what?, they never called or sent a tech. Then they (january in customer service) said they would send someone out to my destination. Well, the tech finally showed up (due to no fault of their own) he stated that they sent him the wrong part (mother board) and showed up with the correct mother board but dell rep told the tech to bring the wrong part. The mother board was replaced when it was sent out. They were supposed to replace the hard drive which was supposed to be under warranty (stated by january). She said that I could only get a new laptop if the hardware was bad and the hardware was bad. The tech that was sent spent about an hour on the phone with tech support to get bitlock off the laptop and could not. He said it doesn't matter if you put a new hard drive in it still won't work because the laptop will only recognize the one that was already removed. Let me add that this tech was sent out by dell. I did not dispatch this tech dell did. This issue like yours was referred to the"escalation department"and mr. Chiranjeevi responded the same way at the minimum of 20+ times stating I could not get a new laptop because it was not warranteed even though I was told by january it was. Every email started with"i'm sorry for your frustration and inconvenience"which is a crock of bull. None of dell reps are concerned what-so-ever! About anyone's frustration or inconvenience. I refuse to speak with them because you can't understand a word they say as they speak with a thick indian accident. I requested an american call me so I can understand and each time my request was ignored. If dell cries"discrimination"against indian's my point is if you can't understand them then it's a waste of time saying"I can't understand you"for 3 1/2 hours. Dell is supposed to be an american company yet their customer service is in the philippines and the tech support and"escalation team" is again in india. I would never purchase another dell product! I have even gone as far as contacting michael dell via certified letter without any response. I also issued a complaint on the dell sight and no one responded. I've issued a complaint with the bbb and that is an ongoing issue. I don't expect any dell representative to address any issue. It's on deaf ears. This has been going on since january 6, 2018, it is now april 10, 2018. Three months is absolutely unacceptable to get a resolution. I spent good money for a laptop for work on my online university and was discharged because I couldn't afford to purchase another laptop. I will never purchase another dell product. No one addresses anything they just sound like a broken record stating they would not do anything except have me sent out the laptop for repair and their tech stated it was unable to be repaired! Dell has absolutely no desire to address their issues ie: less than 2 months old computer is deemed unrepairable.
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6:08 pm EDT

Dell ps4 vr headset

This company has to be the worst company to deal with. All they do is lie to you and transfer you around. I have talked to 6 different people 2 on the chat and 4 on the phone. All the people on the phone being managers and all saying the marketing department will call me back but they never do. Last manager I talked to was Valvinder Chahel who just hung up on me and again has not called me back. All I wanted to do was order a vr headset for the ps4 at the price I had on the website and everyone has made up excuses and lies why there department cant help and switch me to someone else. I even had one employee switch me to TD Bank. If I was anyone looking at purchasing from this company buy from somewhere else between the lie and horrible customer service it is not worth it. I would give them a zero star rating but one is the lowest you can give on here. [protected]@outlook.com is my email if anyone in this company even cares

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Update by wesl35
May 05, 2018 6:28 pm EDT

yes I agree with you it is amazing how this company can even stay in business I was goin to buy a new desktop computer soon. so now I know not to even waste my money on this company. They lie about everything and if you ask for a supervisor they always say that they are in a meeting. I hope people see all the reviews on this company because they should not even be allowed to sell anything.

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10:33 am EDT
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Dell website details are inaccurate when you come to purchase

PRICE...
On Safaria Browser...
http://www.dell.com/en-ca/shop/desktops/inspiron-24-3000-intel/spd/inspiron-24-3477-aio/di243477_ft_s518e?selectionState=eyJGUHJpY2UiOjE1NDMuOTcsIk9DIjoiZGkyNDM0NzdfZnRfczUxOGUiLCJRdHkiOjEsIk1vZHMiOlt7IklkIjo1NzIsIk9wdHMiOlt7IklkIjoiRkcwMDE0In1dfSx7IklkIj

CHROME BROWSER...
http://www.dell.com/en-ca/shop/desktops/inspiron-24-3000-intel/spd/inspiron-24-3477-aio/di243477_ft_s423e

When Dell Chat were contacted on the 7th of April 20018 (a copy of the Chat with Dell is on file) but includes Private identification information so cannot be shown here; BUT thee Del Agent kept providing differing information and had little to no knowledge of the product under discussion!

How can you trust Dell when this occurs?

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11:40 am EDT
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Dell tech in bakersfield, ca

Not sure if employed by Dell but per a web site representing Dell Support, on Thursday, March 22, 2018, started our conversation around 10:30 a.m., or 11:00 a.m., spoke with a fellow whom he called James. I was needing support in resetting my Inspiron 11 3000 laptop. Was on the phone a long time as it was difficult for me to understand his Indian/English accent. He was very nice and patient and then talked me into a Warranty for a year which I thought he said he could offer for $5.00, which I thought cheap. Gave him my American Express card and later than evening Walmart called and said my card had been comprised for 3 different charges. One slipped thru them for $100, but the other two, one for $200 and another for $100 they caught and cancelled. The first $100 was thru /Apple I Tunes Store, which I don't believe they sell warranties. I do believe it was this fellow representing Dell and he has performed fraud and gotten away with it. This is just a heads up for Dell Fraud Department. We never completed the conversation as I said I had to leave. I told him I would try and finish the reset which I did. Never heard back from him nor any email that he said he was sending I presume about the Warranty.

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2:32 pm EST

Dell alienware 13 r3

Hi all.

I am writing this post so that people won't make the same mistake of buying an Alienware laptop like I did and also to see if there are other people who have been through the same situation as me.
So I bought this Alienware 13 R3 laptop on December 3rd 2017, by the time it was delivered to me, it was already the end of December. The first month of use was fine, but by the end of February 2018, the battery stopped charging when plugged in.
I called technical support on March 2nd, and the technical representative decided to send an onsite-technician to replace my motherboard, power cord inside the laptop and the AC adaptor.
However, after the first repair on March 6th by the technician, the battery still won't charge. So I called technical support again immediately and they decided to send another technician to replace the motherboard and power cord again, and also replace the battery. Shockingly after the technician finished replacing those parts, the computer can no longer be turned on. It has became a brick.
I spent one hour negotiating with Dell technical support on the phone just to be told off over and again. All I wanted is for them to replace the laptop instead of performing a 3rd repair.

SR number associated with this case: [protected]

My reasoning is:

1. The quality of the laptop does not live up to its high price. When I paid almost $2000 for a laptop, I didn't expect it to have a recurrent problem within the first three month of normal use. I'd rather just go with a cheaper laptop if I knew this is going to happen so that I will be less disappointed.

2. The technicians sent by Dell have failed to do their job, twice, and I am the one who is actually paying for their failure by wasting my time - does Dell expect customers to always be available MON thru FRI during work hours to waste their time on technicians?

3. Refurbished replacement parts failed me today, March 09, 2018. The 1st technician came in on March 6th and his repair failed. Today the 2nd technician came in and did the replacement of parts. The 2nd failure was due to the motherboard newly replaced, according to the technical support rep: Jose Bablo Lippi and his supervisor: Nicole, the problematic motherboard is the reason why the laptop won't turn on. Dell uses refurbished replacement parts for my 3-month-old Alienware laptop (confirmed with technical support agent Jonathan Solano), this laptop just doesn't feel new to me anymore, it feels and indeed is very, very used, from inside out - refurbished parts on the inside and chassis which has been pried open and snapped back over and again.

4. Robotic responses from all the technical support representatives and their supervisors, they all insisted that the laptop has to be fixed 3 times before they consider replacing it with a new one for me. I am well acquainted with the 3-times-rule by now, but what I need is a new laptop. I feel taken advantaged of by being forced into agreeing to the 3rd repair that's yet to come because all of the representatives refused my request for the laptop to be replaced and forced me into agreeing a 3rd repair. None of them seemed to understand that this is a 3-month-old laptop which has already been repaired twice (unsuccessfully) and their three-time-rule should be ashamed of itself.

Now, I am stuck with a brick full of refurbished replacement parts that won't even turn on, and I am readying myself to waste yet another few hours for the 3rd technician to visit. All the technical support personnel said that they were sorry to hear my situation, but actually I am sorry too! I am so sorry that I spent almost $2000 on a piece of garbage and now I have to deal with the garbage customer support associated with this purchase. All I want is for them to replace my laptop with a new unit for me.
I will never buy anything from Dell again, and I will make sure that all the people I around me will hear my story and get the message.

Zoey
09/03/2018

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4:42 pm EST

Dell inspiron 1400 laptop

Purchased 12-1-2017. It has never worked properly. The worst computer I have ever purchased (I currently have 4). I have spent hours on the phone to Dell and sent it in once. The operating system crashes the laptop. Dell made a piece of junk. Dell refuses to do anything to make this purchase work. They wish to again have me send it in to them to be "fixed" when the service techs admit that the memory is too small for the operating system. Dell claims in there advertising that one can "store all your pictures and videos & browse the internet" with this product. It will not even browse the internet with nothing on it.

NEVER BUY FROM DELL

SR# [protected]

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2:42 pm EST
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Dell all in one desktop computer

In 2016 we bought this computer at Best Buy in Crest wood Illinois. It became wholly corrupt in February 2018 according to the Geek Squad in Best Buy store.
This is unacceptable, even though the limited warranty is expired we paid over $600 dollars for a computer to last less than three years.

I would like some store credit in order to buy another one. It is only fair and just as this computer should not have expired in such a short itme. Because it did it must have had a very short life expectancy when you began to make them.
That is neither fair practice nor fair trade.
If I am not given any credit towards a new one I will be filing a claim in small claims court.

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