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Dell / order cancelled by dell and no refund

1 Ireland

I bought a laptop on DELL website on 07 November 2018. My order was cancelled by Dell on the next they, they said the address informed in the order was different of my bank address which is not true.
Anyway, today is 12 December 2018 and haven't received my money back, they always say that I am going to receive the money in 5-7 business days or that they are working on the case. That's unacceptable, I am very disappointed with this company.

Si
Dec 12, 2018

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