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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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4:55 pm EST

Dell dell does not honor its warranty - corporate hq doesn't care

• DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor its warranty, then you are essentially buying a computer without one. How much of a reduction in price does that carry, when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off. In less than a year you could end up with a very expensive doorstop.

My whole experience is recounted below:

A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you it's really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty.

Senior management knows, they just choose to do nothing about it and they're sitting on my laptop. They've neither fixed nor returned it, (after a month it came back, no better for my effort). I know Management is fully aware because I wrote the President in Round Rock, TX, all the Executives whose addresses I could find), key members of the Board of Directors, the COO of DELL India and every DELL location. Everyone knows, nobody cares. You have to ask, is this a company you want to do business with?

54 emails. That's how many since September. Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be clearer: DELL is trying to duck its responsibility to repair under warranty. There was a brief attempt by its people to shift responsibility - "there's a spill on the keyboard, " I was told. No, I've understood the responsibility that needs to be exercised around electronics since I was five.

If there was a spill then it happened at their shop. After this response the best the team could do is to repeat itself endlessly without sense or reason though at least two or three employees promised they would take care of it and then didn't. At one point I questioned one of the employees promising repairs would be done to my satisfaction. When I asked him if he was sure he said, "Sir I am a man of my word." I never heard from him gain.

Generally, the corporate line was towed, in hope that the customer would get tired and go away. I know this technique. I teach it. Nissan (like virtually all Japanese companies) has been using the strategy since the late 80s early 90s.

Prior to a piece I wrote, I spoke to their Director of Communication in Smyrna, that's how I know. Of course, the difference between DELL and Nissan is that I've never been sorry I purchased something from Nissan.

I told all DELL's employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. HQ in Texas didn't care about this campaign either. I imagine they figure the money they'll save not honoring customer warranties should help offset the loss of sales my campaign my campaign might inadvertently cause.

DELL was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button - or are you going to claim 100% quality assurance. As a Professor of Communication, the campaign isn't going to be taxing.

I come into contact with hundreds, if not thousands of Professors worldwide through conferences. The academic community will want to know. What is happening with DELL and should universities rely on them as much as we have in the past?

DELL knows I'll continue the campaign until it takes root and I'll have a good technician have a look at my laptop so he can tell me what they did and did not do.

It's not a threat, that's not who I am and not in my nature. It's simply a communication plan as expressed in 55+ emails and over the course of months. Please don't call me.
Once, I had a problem with my Lenovo. Know what that company's team said? "In three days you'll get a box. Send it in, we'll take care of it." Overall, it took five days from when I sent it to when it was back on my doorstep. Good company, Lenovo. The difference in corporate practice is stark and perhaps all the consumer needs to know.

It took me a year of trying to get DELL to look at my laptop and in no time, they sent it back with an email that said it would be arriving "unrepaired".

I realize you have a choice of where you spend your electronics dollars, and anticipate you will be wise enough to select anything except a DELL. No matter what the discount, an expensive machine is near to worthless if, in effect, it has no warranty. There is a lot of good competition out there where it is possible you'll find superior quality. Also they carry warranties. Real ones, that provide real security and genuine peace of mind.

If you'd like to help spread the word, please feel free to post this complaint on all your social media and I would kindly ask that you suggest the same to your friends and ask they do the same.
Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
I liked: What the promotional literature said.
- Dr. Smith

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Stephanie Lenihan
, US
Apr 10, 2018 1:20 pm EDT
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Thank you for your insight it is much appreciated. I have forwarded the complaint to the BBB Dell is under investigation through them as we speak. I sent Michael Dell as a means of a paper trail. I will continue to write him weekly letters until something is done either through Dell)which I hold no hopes for) or BBB. I only need to show I’ve made a “good faith” effort to get this resolved. I refuse to speak with them. It is absolutely UNREASONABLE to purchase a laptop with the expectation that it will last less than 2 months. They are sorely mistaken if they think I’m going to go away. Once again thank you so much for your response.

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Stephanie Lenihan
, US
Apr 10, 2018 1:22 pm EDT
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I meant I think it’s important to show a good faith effort. I have no expectations that merely because I made a good faith effort they will respond appropriately or expeditiously. It’s just my policy to put everything in writing.

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Stephanie Lenihan
, US
Apr 12, 2018 9:31 am EDT
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Replying to comment of

Thank you for your comment. I complained on the Dell site and they never responded. This has been going on for 4 months. I contacted the BBB and issued a complaint and they are in the investigation mode. Dell responded with the same redundant comment, they won't issue a refund or replacement, they will only offer me to send it back for repair which the tech they sent to my home said it cannot be fixed. I wrote a letter to Michael Dell but has yet to hear from him. I WILL take your advise and contact the partners, I'm going to do just that.

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Stephanie Lenihan
, US
May 23, 2018 5:30 am EDT
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Replying to comment of

I am in the process of a BBB complaint it's a series of statements from Dell my rejecting their solution and it goes on and on. I am as we speak writing a complaint to the Federal Trade Commission. They refuse to honor their warranty and yes it was well within the warranty as it was less than 2 months old. I'm not the kind of person who will grow tired of letter writing and reporting. I am contacting a program called "Shame on you" which exposes company practices which are shady at the least.

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Stephanie Lenihan
, US
Apr 10, 2018 5:45 am EDT
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I purchased a laptop and less than 2 months it wouldn't start. I sent it out for repair (why should a laptop less than 2 months old crap out?) When the laptop was returned to me it locked out with bitlock. I called tech support and spent 3 1/2 hours on the phone and low and behold the tech suddenly developed a hearing problem and HUNG UP! I called customer service to complain and they said they were sending it to the escalation department and he proceeded to tell me that it wasn't the tech's fault. They were supposed to send a tech to my home by February 13 as I was going out of state for an extended period of time and guess what?, they never called or sent a tech. Then they (January in customer service) said they would send someone out to my destination. Well, the tech finally showed up (due to no fault of their own) he stated that they sent him the wrong part (mother board) and showed up with the correct mother board but Dell rep told the tech to bring the wrong part. The mother board was replaced when it was sent out. They were supposed to replace the hard drive which was supposed to be under warranty (stated by January). She said that I could only get a new laptop if the hardware was bad and the hardware was bad. The tech that was sent spent about an hour on the phone with tech support to get bitlock off the laptop and could not. He said it doesn't matter if you put a new hard drive in it still won't work because the laptop will ONLY recognize the one that was already removed. This issue like yours was referred to the "escalation department" and Mr. Chiranjeevi responded the same way at the minimum of 20+ times stating I could not get a new laptop because it was not warranteed even though I was told by January it was. EVERY email started with "I'm sorry for your frustration and inconvenience" which is a crock of bull. NONE of Dell reps are concerned WHAT-SO-EVER! about anyone's frustration or inconvenience. I refuse to speak with them because you CAN'T understand a word they say as they speak with a thick Indian accident. I requested an American call me so I can understand and each time my request was ignored. If Dell cries "discrimination" against Indian's my point is if you can't understand them then it's a waste of time saying "I can't understand you" for 3 1/2 hours. Dell is supposed to be an American company yet their customer service is in the Philippines and the tech support and "escalation team" is again in India. I would NEVER purchase another Dell Product! I have even gone as far as contacting Michael Dell via certified letter without any response. I also issued a complaint on the dell sight and NO ONE responded. I've issued a complaint with the BBB and that is an ongoing issue. I don't expect any dell representative to address any issue. It's on Deaf ears.

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Shaun R.
, US
Dec 03, 2017 10:17 pm EST

Hi Mr Smith.

Enjoyed reading your complaint.

I've got a great deal of background in the industry and can hopefully provide you with some useful insights.

The biggest mistake is assuming that when a product is under 'warranty, ' that whatever goes wrong with the merchandise is covered under said warranty; it is not.

Unfortunately your complaint doesn't describe the details of what happened, rather it just complains about the manufacturer. As such, it leaves the reader unable to validate any claims.

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9:35 pm EST
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Dell online specials

Timed deals with no availability after 30 seconds. Thursday 11/23 8 pm eastern time, logged on and had page loaded started trying to enter deal at approx 5 minutes before the hour. At 8:00 and approx 30 seconds response was deal sold out. Then directed to other more expensive "deals". Classic bate and switch. How can Dell do an online special that sells out in less than 30 seconds.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 3:12 pm EST
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It is possible that they simply sold out. I've had this happen to me on other websites like Amazon.

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9:56 am EST

Dell customer service

Dell customer servers just chatted with each other and discussed to ignore me, the customer, when one of the customer server is serving me. He sent what was going to talk with his colleagues to me by mistake, so I found out. He tried to explain to me that is supposed to send to another customer but I received it by mistake. Well, I cannot believe another customer on their chatting list knows me-lie. I have saved the chatting page.

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1:05 pm EST
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Dell dell software updates

Your software writers need to test your updates a lot better. A few months ago I ran an update that corrupted the bios in my 3052 so that it would not boot up. I tried cnrt, alt, del, I repeatedly turned the computer on and off, & I unplugged and plugged it in. All I got was an steady orange light from the power button. I just ran the updates for my 3252s and after neither of them would connect the ethernet adapter that you install on the computers you built. I had to use window to reset them and in took about another hour of downtime for each one. Please check these things out thorughly before you send them out and start annoying us with the constant update alerts!

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9:45 pm EST
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Dell desktop pc

My Dell Inspiron 3650 does not display the monitor after sleep mode. The only way to get around the problem is to reboot. After a few reboots, all data files and settings disappeared. From then on, every time I rebooted any data I had saved would be lost. Also, all settings would be forgotten. I called Dell support on 10/20/17 and spoke to Sivvsik. She told me she couldn't help me since I was out of warranty. She said my warranty expired on 3/29/17. I told her I have a receipt from Walmart with a purchase date of 8/9/17. She said the warranty is from manufacture date and I should return the PC to Walmart. I went to Walmart and they said their return period is 15 days and that is why they sell extended warranties.
The PC does have a label stating [protected], but the outside of the box has a label displaying "DELL INSPIRON 05/18/17". I think that's misleading. Maybe Dell should tell customers to open the box before they buy it and ignore the dates on the outside of the box.

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4:53 am EDT

Dell inspiron 15 3551 laptop

yesterday i was using the lap suddenly it shut down and i tried to on but can, t...i charged the battery full and then tried to on then it on and after a few second suddenly shut down and it repeated for continuous...but it would not run...lap is without a 2 years usage...but it is now not at all working for a short time, , , then can you tell what is the problem behind and how to fix

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7:35 pm EDT

Dell motherboard shot in laptop less than 2 years old

Purchased the Inspiron 15, 3000 series less than 2 years ago, went to use it yesterday and it wouldn't turn on, so I plug in the charger, as soon as I connect it to the computer the green indicator light goes off, thought it was the charger power cord so I try another one, same thing. Turns out the mother board is shot, this not happen with a computer less than 2 years old. Needless to say I am pretty mad, didn't spend that much for this to happen. Will never purchase another dell product again.

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11:22 pm EDT
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Dell hopeless dell - not covering accidental warranty (precision m4800)

I am Nitin Rajput, a user of your premium workstation PRECISION M 4800 (my 4th laptop from dell). I was very happy with the service we received in past years and your team was very kind and professional and this is the reason i have setup completely dell systems in my office along with a dell server, Two premium workstartions and other vostro PC's. Unfortunately, this time your team has created a doubt in my mind weather i should rely on dell or not. 1st Call: I called your customer care on [protected] (India) and i told support excutive over call that my laptop screen it giving me some sort of unusual sound and i doubt something wrong is there with the screen lock. The person over the call (Arun.Nelson.[protected]@dell.com) after checking his details refuse me to replace my screen lock damage even though i have taken 4 yrs accidental warranty (which is still available till 2019 as confirmed by your executive) for which i was not aware at my first call. While I am not an expert but still I said it might get fell off if there is any lock damage while opening & closing screen but he straight away refused by saying it does not come's under warranty. I said alright i need some time to look into this and i will call you back in sometime, meanwhile he dropped me an email for any further assistance if i needed - Wonderful Part of dell every time. 2nd Call: I made after almost 6 hours later and spoke to Mr Naveen (Naveen.[protected]@dell.com) later when the lock of my system gets broken and fell off from my office table accidently and stopped working. Mr Naveen listen everything i told and confirmed me about the 4 yrs accidental warranty as well, took some time to discuss with his team and says "You have pushed your laptop from your table to damage it" so we can not do anything in this - Is he stupid or what ? I have not taken this premium business series for any joke or something. I need this system to work fine immediately.

I sent them multiple emails too but the decided not to cover this case under warranty. This is completely not acceptable. I have PAID for the service, they should care about it instead of running away...

My Service Tag # 9ZJLK12 Express Service Code: [protected]

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4:11 am EDT

Dell smps order to dell

I ordered a power supply unit for my desktop and requested Dell not to send there engineer as I can easily do that. But even after my written request, they sent engineer and cost of that they took in their order. As I have done this previously, I know that Dell has a provision of separate charges for delivery and engineer visit. I contacted to them regarding them but they refused it saying "this is our policy. We can't help you over it". I NEED MY MONEY BACK. Reply ASAP.

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2:06 pm EDT

Dell inspiron 15 5000 series

hello. My name is simone rohan I purchased a dell computer from Walmart back on august 2017. I had a problem when I first purchased it. This was a Walmart display computer that I purchased on 8/18/2017. I purchased this from Walmart in Charlotte NC. When I first contacted dell 8/19/2016 gave me a service number [protected] to both fix the problem I was having with the computer and to register the computer in my name as I had for some reason to provide proof of this. Today I contacted dell again to ask a relatively simple question. that question was how do I get my computer to display what I had placed into the HDMI port. This was a big problem. now they did not see me as the registered owner. I was put to the out of warranty department even thought I just supposedly had this registered when I spoke to them in August. The simple question did even take much to answer and I did no need real tech support. I could have taken this into any dell and they would have shown me how to get to the display what I had on the HDMI port. I have had a total of 3 inspirion laptops and I am almost ready to change to HP. IF this is the type of customer service provided with dell. I must say how shocked I was to have to deal with this because I have never had any problems with dell's customer service before. Ron Reyes badge number 794324 advised me that I was not listed as registered owner even though I did that already requested supervisor and got Lander badge number 661165. he too advised me that warranty was not listed for me and expired. I now do not have proof and now have to go back to Walmart for proof of purchase

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10:43 am EDT

Dell dell inspiron 15 5000 series

This has been absolute NIGHTMARE for a BRAND new laptop purchased . Windows wouldn't even work when I tried the laptop for the first time . Was on the phone for 3 hours with tech support and got no where. I then had to hang up go BUY a flash drive to then find ANOTHER laptop/ computer to use for them to install windows onto the flash drive . This then took over 2 hours and therefore I could not attend work. I then plug the flash drive back into my new laptop and have nothing that I paid for with my Inspiron such as virus protection and Microsoft office . I then have to call back AGAIN and have now spent over 6 hours on the phone over 3 days for a completely brand new laptop that should already be in perfect condition. I have had absolutely nothing but trouble with it and will no longer be continuing my services with Dell and will be switching to Apple products. Absolutely rediculous

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2:52 am EDT

Dell manufacturing defect and its services

I purchased a dell laptop 7Gi7-7700hq/8gb/1tb/n4gb/15.6fdh. service tag 5pw0rh2. but Have to returned due to manufacturing defect and to get replacement it to me over one month. on top that every time I have to mail to check it progress. Your team at every level have incomplete knowledge about product and services to customers. Your team is failed terribly in each department right from manufacturing unit to delivery of services. each agents try to pacify their customers with their own understanding. I think Dell don't have standard SOP in place at each level and more over there is no coordination among your departments and associates. more to talk about...

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11:29 am EDT
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Dell fraud department

Yesterday I got a call from Dell Tech Services [protected]) and they said someone had hacked into my laptop. They said they could install an anti hacking device. For payment they said to purchase a bunch of gift cards for Apple I-tunes and Steam, and they would reimburse me. Does Dell operate that way. When I did a reverse phone lookup, it came up as a Raymond S Romero. Does he work for you? I think you are being hacked. These people talked in foreign accent like Pakistan or East Indian

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7:58 pm EDT

Dell dell inspiron 22-3263 all-in-one

Service Request: [protected]

I only had this computer for about 6 months and I have a defective Bluetooth. I decided not to send out my computer to repair the Bluetooth for the second time because I am not satisfied with the customer service provided. I already sent in the computer the first time at the end of July and now I am having the same issue.

As a PhD student, I cannot afford to send out my computer and I have to deal with the fact my Bluetooth is defective. In addition, I have spoken with 4 tech support advisors and not one of them showed any concern to my issue. The first tech support agent disconnected with me via phone and I sent him a message to call me back from the screen share. He never called back so I had to call in again. I was transferred three times. After several painful hours of the advisors all using the same technique to troubleshoot the issue, the last advisor set me up to mail in my computer for a second attempt to repair my Bluetooth. When I got to the last advisor, I told him the issue and requested about 4 times for him to read the previous notes of my case. He didnt care to listen to what I had to say.

I worked for Apple technical support for 2 years and I understand the importance of taking care of the customer. You should learn from Apple about how they work with customers. I would recommend to educate your staff on providing better customer service.

Please note, I will not purchase a Dell computer again due to the fact your technical support advisors have no proper communication skills, horrible listening skills, and customer service skills is just the worst.

Nina

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9:01 pm EDT

Dell dell notebook

We bought this Dell Notebook 6 September 2016 from Takealot, with a warranty of 1 year. The Notebook started giving various problems, from very poor performance (extremely slow) to making beeping sounds while it is switched on. My husband reported the problem more than a week ago (29 August). He spend more than an hour on the telephone following instructions on troubleshooting the problem. Nothing was achieved, on the contrary, the Notebook is now even slower. They said they would phone him again, but he is a teacher, so it is very difficult to reach him during the day. Takealot cannot help us, says Dell wants to deal with clients directly. I also phoned. I really begged Dell just to come and fetch the Notebook, since my husband needs it to be fixed urgently - he uses it every day for teaching. We are not IT people and we are not part of Dell's technicians having to try and fix the problem ourselves. That was already on Friday 1 September when I got the promise that someone would come out. Today is Wednesday 6 September and NOTHING has happened. We are so frustrated. If you only had a branch where we could take this thing to be fixed. If I knew Dell's service was this bad, I would not have bought a Dell in the first place, but I will not make this mistake twice and I will surely advise my friends against making this mistake!

From: "Jaco Smit"
Received: 9/1/17 8:04:23 AM EDT
To: "UKIR_RSA_Basic_02"
CC:"Jaco Smit", "Mariet Smit"
Subject: Fwd: Service Request [protected]

Good day

I just spoke to one of your agents - I am Jaco's wife, Mariet Smit. I explained to her that my husband is a teacher and is not available during the day for phone calls. He is only available later in the afternoons, that is after 17:00 in the evenings. (Today he might be home earlier, 16:30.)

I gave her my contact number: [protected]

I explained to her that it feels to me we are getting nowhere at his stage. I would prefer someone to look at the Notebook and not instructing my husband over the phone what he should do. Time is precious and he already spent a lot of time trying to follow instructions.

Just take note: My husband uses the Notebook everyday, he is a teacher. The Notebook is therefore not with me, but with him during the day. I am however available during the day if you want to phone - I will just not have the Notebook with me.

We urgently need the Notebook fixed and will be really thankful if you could assist us as soon as possible.

Kind regards
Mariet Smit

[protected]

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1:43 pm EDT
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Dell extended warranty ripoff

I purchased an Alienware 17 R2 from Dell with a Extended Warranty to cover the laptop with premium support which expires May 8, 2019. Apparently this warranty doesn't cover the battery. Really, the battery which makes this product a mobile device in essence a laptop. OK... so i'll purchase the battery from Dell then. Dell, doesn't have these batteries. So I am not only not covered Dell doesn't even have the batteries. Can I buy the battery from Amazon and have Dell install it. Dell won't that. So if I have someone else open the laptop does that negate the warranty. I am told yes by Dell. So I have 2 years left on the warranty... This is ridiculous and I have never had this much trouble with other vendors.

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5:53 am EDT

Dell dell is bad

You can't imagine how bad they are. Everything is extremely expensive. They should work on their product quality, not on prices.
I never received my order on estimated dates, they always send later and never keep their promises. That's not serious for the company like theirs.
And I also want to say about their support. It's just a joke. Absolutely useless.

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10:14 am EDT

Dell dell e525w service tag 3vn8862

Name: George O Grant
[protected]
Tyler, Texas 75703
Date: August 17, 2017

Complaint: I have had two multi-functional printer E525w and the iteration of same likeness except for the wifi. Both printer malfunction due to a pulley or gear grinding. I was to told today, that my new printer which is under warranty will be replace by a refurbish unit, not a new unit. I was told that if my current printer E525w malfunction within the first 30 days it would be replace with a "new" printer of like model. This 30 day warrant note is "obscured ". My utilization of this printer is such that what has mechanically fail would not have be apparent. My belief is a warranty mean within that warranty period the printer or computer will be replace with a new machine. Evidently, not so. Therefore, I will no longer purchase any additional computer or printer or other products from DELL. I have be a constant customer of Dell for many, many year. I consider this warrant arrangement unfair trade practice.

George Grant, Customer

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David Van Auken
, US
Apr 17, 2018 9:37 pm EDT

Not funny. My situation is exactly the same. Spent over $1200 on a desktop and a E525W printer, and the printer is grinding at setup. Tech support in the Phillipines said they would replace it with a refurbished one. I expect a product to work when I buy it, and if not, for it to be replaced with a NEW product. Mad as heck. Will NEVER buy another Dell anything.

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3:06 am EDT

Dell bad experience

I have software problems with my Dell laptop. And today I saw a blue screen. I tried to fix this trouble, but I do not succeed. Power button doesn't work, even though I bought the laptop 3 weeks ago. Then the speakers stopped working as well. I called them and was said that I have to pay for all the problems I have, though my laptop is in warranty prd. Please look into the matter and tell what to do.

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7:00 pm EDT

Dell inability to fix my computer.

Order date 6/26/17
Purchase ID [protected]
Delivery date 6/29/17
Started using a few days after delivery. Immediately ran into problem while trying to log in. Would not accept my password or pin. Screen shows the computer is running low on resources so no new users can log in. Please use an acct. That has already been signed in. Initiated dell support help. Case #[protected]. Numerous calls, emails, fixes by support and a "fresh start" by me allowed it to work for 24 hrs. Locked out again. Refund service says warranty expired. Got a packing slip online from dell, says over 300 days left.
Want to return defective Inspiron 15 model 3567. Serve tag 5CW06F2 Explorer Service Tag [protected] for full refund please.

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
How to file a complaint about Dell?

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1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dell in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dell. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Dell on ComplaintsBoard.com.

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Contact Dell customer service

Phone numbers

1800 285 1653 1300 655 533 More phone numbers

Website

www.dell.com

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