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Dell, Inc. / false collection from dell

1 TX, United States
Contact information:

It all started when I received a email notification from Dell Inc. The sale was for flat screen TV's and my company has been thinking of purchasing one for our power point presentations, display of items in our catalog etc...

After choosing the desired TV I ordered a Sony Bravia 40", DVD recorder and a service plan.

I applied for credit and was approved.

1 week went by and I was told the TV was on back order. Then I was called and told that it would be shipping on 11/01/98.

Then I was called and said my order was cancelled because my home/office did not have a land phone to verify who I was they would and could not except me from my cell phone.

The order was cancelled. However, the service plan was not!

And now my nightmare begins...

I called nearly 15 departments and was shuffled for nearly 2 hours on 1 day, no one seems to want to work outside the box. I was transfered finally to Dell's Resolution department in Austin, Texas and spoke to a guy named Aaron. He promised me he was going to cancel out the service plan from my account considering Dell never sent me the TV nor can you see anywhere they sent one.

It is now December 21st 2007 and I get a call everyday from Dell Collection. Every day I explain that the Order was cancelled and I asked if they can see a charge for $1300 anywhere on my account along with the $379.00 for the service plan. They can not.

I ask: If you only see a charge for $379, what do you think the charge was for?? Their response is always the same: fax us, call us, send us the info. I have written a complaint letter to Michael Dell the beginning of December, I have written emails to my Customer service rep. still no one will help me.

Today was the best:

I asked: what is the charge for? The Indian Man said you bought a service plan.

I asked: What was the plan for?

He said: a TV.

I asked: Do you see the balance or purchase price of the TV on my account?

Indian man said: No.

I asked: Why would I only have $379 on a credit account with out the Television?

Indian man said: I dont know, I cant help you, you need to call.....you need to fax....

I asked: Do you have a manager?

Indian Man: Yes, he'll have to call you back.

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It seems this team of collection agents do not have any records of my account. 6 days a week including Saturdays Dell Collection department calls and tells me I am behind on my service plan payment for my 40" Sony Bravia...Meanswhile I dont own one!

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They have used up nearly 652 minutes by calling me.

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The shame of all this is I have purchased 3 desk tops, 3 note books,1 Palm from them since 1997. The do not care about past purchases. My loyalty means nothing to them. All of their employees do not want to work outside of their box to solve this problem. Instead they call me everyday, read the notes of my more than 30 converations and still ask? Mr. Russo...when can we expect your $35.00!!!! Your past due!

FIRST PURCHASE INFORMATION IS BELOW, ORIGINAL PURCHASE 40" FLAT SCREEN, DVD RECORDER & 3 YEAR SERVICE PLAN:

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Order Information

Full Name: MICHAEL J RUSSO

Customer Number: 883xxxxxxx

Dell Purchase ID: 2000141xxxxxx

Order Number: [protected]

Order Date: 11/25/2007

Order Status: Canceled

View Associated Orders

Billing Information

Bill to:

MICHAEL J RUSSO

xxx xxxxxxx xxxxx

IRVING TX

750xx

Shipping Information

Ship to:

MICHAEL J RUSSO

xxx xxxxxxx xxxxx

IRVING TX

xxxx3

Shipping Method: Not Shipped

Est. Ship Date: Not Shipped

Est. Delivery Date: Not Shipped

Carrier: Not Shipped

Tracking Number: Not Shipped

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SECOND PURCHASE ATTEMPT BELOW WAS CANCELLED

NO SERVICE PLAN WAS PURCHASED:

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Full Name: MICHAEL J RUSSO

Customer Number: 8839xxxxx

Dell Purchase ID: 20001414xxxxxx

Order Number: [protected]

Order Date: 11/25/2007

Order Status: Shipped

View Associated Orders

Order shipped email signup

Request a Return

Billing Information

Bill to:

MICHAEL J RUSSO

303 SHERIDAN TRAIL

IRVING TX

75063



Shipping Information

Ship to:

MICHAEL J RUSSO

xxxxxxxxx

IRVING TX

xxxxxxxxx

Shipping Method: 3-5 Business Days

Shipped Date: 11/29/2007

Est. Delivery Date: 12/4/2007-12/6/2007

Carrier: Data Temporarily Unavailable

Tracking Number: Data Temporarily Unavailable

Quantity Item Number Description Unit Price

[protected] Ground Delivery only. LCD TVs 40 inches and larger can not be expedited $0.00

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Order shipped email signup

Request a Return

View My Orders

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Associated Order(s)

Because different parts of your order may ship separately, you may have several order numbers. Below are all the other items that make up your full order.

Associated Orders

Items Per Page: all

2000xxxxxxxxxxxx

Bravia KDL- 40S3000 40in HD-LCD Television

11/25/2007 Canceled N/A

Va

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