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Dell Financial Services / billing dispute

1 United States Review updated:

I have been receiving a phone calls from annoying indian voice 7 time a day. I have told them that I do not owed from Dell I have paid off my remaining account balance last August of 2008. I have told them that the amount they are trying to collect was a refund check that I mailed it back last November 2008. I made a payment for my husband Dell account for $70 last Oct. 2008 I dont have the billing so I just reference his SS# on the check memo, however the Dell applied the payment on my dell account which has zero balance, then I received a $70 refund check from Dell. I contact the Dell to apply the payment to my husband account because thats what the payment for, They finally applied the payment to my husband account, so I mailed the refund check back saying that I'm returning the attached dell check refund $70 along with my billing please write off the $70 balance on my account. I thought that was the end of it...but they never write off the balance on my account. I have send 4 follow up letter to resolve the issues but never gotten a reply, I been fighting with them since December to present. I'm so frostrated I was being harrass on the phone by the dell collection for something that I did not owed. Now it's ruined my credit I'm thinking of filing a complaint to state attorney or file a a law suit for distorying my credit, now I can't get a mortgageloan due to this. I don't know what else to do, is any one there has a suggestion on my problem.

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  • Bu
      17th of Jun, 2009
    0 Votes

    I am having a similar problem with a fraud complaint (somebody got credit using my info) I contacted them, I sent affidavits; I even did a small investigation and gave them the address where the purchased products were delivered. Seven months later, I received a bill from a collection agency trying to collect the loan which was obtained in fraud. I got fed up and contacted the Better Business Bureau with my complaint ( Eight days later I received a reply from the BBB with a letter attached from Dell Financial where they have retrieved the account from collections and reopened the investigation their incompetent team of investigators did not finish before. My suggestions is to contact the BBB and submit a complaint. I hope this helps

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