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Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:03 pm EDT
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Dell inspiron 15-3552

Purchased it in November 2017 (5 months ago) and last week the speakers quit then the Network Adapter Driver uninstalled itself. I called Tech and jumped thru all their hoops on the phone, all the tech succeeded in doing was causing the motherboard to crash. Sent it in and they called to say it needs a new motherboard and it would cost me $289 (I only paid $400 for it new). I told the tech I was insulted that they would think I was stupid enough to pay 3/4 of the purchase price to fix something that was not my fault and a mere 5 months after it was purchased. They then said the repair price would be $182. I advised I would call back and told them to hold it. Today I received a call from their Advanced Resolution Group and after I told him the story he said he would look into the matter and call me back in 24-48 hours. Phone Tech said he was located in the Phillipines; ARG rep is in India - where the heck is my laptop that I shipped to Texas? I want it repaired/replaced at no cost to me since the product was obviously defective/inferior parts to begin with.

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Update by cynd1231
May 10, 2018 1:05 pm EDT

Unrepaired piece of crap arrived yesterday and I was so angry that I fired off an email to Karen Quintos who is Dell's "Chief Customer Officer" (and former Chief Marketing Officer) detailing the entire episode. I suggested she and everyone else at Dell familiarize themselves with the company's Mission Statement, Vision Statement and Culture Code, particularly as they pertain to customer service. Then I made it clear that going forward I would stick with my proven HP products! I wrapped it up by stating I would be very vocal about my negative experience, disrespectful treatment and their greed, and was clear I would never spend another penny on a Dell product.

This morning I received an email from the idiot I had been dealing with from India in which he says he had JUST attempted to reach me by phone and had left a voicemail, neither of which I find on my phone (and he implies that I'm a liar?) so I replied by email that I would be available tomorrow. I suspect somebody from CCO Karen's office got in touch with him (or Dell has heard from the BBB again) ...it will be interesting to hear what kind of bull he tries to feed me this time! Not sure how long I will continue to haunt them but they haven't heard the last of me.

This has been a frustrating, stressful, expensive lesson BUT it's a lesson learned -- stick with what you know! As I told the CCO in my email, I have THREE HP's (two laptops, 6 and 9 years old, a 4 yr old desktop) none of which have ever required servicing and/or parts replacement. On the bright side (if you an call It that) I pointed out to the CCO that the Inspiron is now back in my possession and Dell will not gain another cent off of it by repairing it and reselling as 'refurbished' or, as I understand they've been known to do, passing it off as 'new'.

Update by cynd1231
May 02, 2018 2:55 pm EDT

And if that doesn't just beat it all, I've just received another email informing me that Dell is returning my laptop - unrepaired! - and I should receive the shipment in 3-4 days!

Update by cynd1231
May 01, 2018 2:34 pm EDT

9wood, thanks for your comments although I was fully aware of most of what you stated. Sending the laptop in for depot repair was a big mistake...HUGE! And the headaches continue. Today I received an email containing pictures of external damage that I know for a fact was NOT present when I shipped it so it either happened while FedEx Ground was transporting OR it occurred when it reached the depot. I can't even verify from the pictures that it's actually MY laptop. I have no intention of spending another cent on that POS and will pursue all avenues to get this resolved to my satisfaction. Could you elaborate a bit more on your statement that 'yes the warranty does cover this'? They keep insisting is doesn't - no surprise there.

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5:13 am EDT

Dell online purchase

Searched online for a keyboard for my recently purchased Dell Latitude 12 to buy.
After completing the purchase, it was delivered a few days later, however when I opened it, I realized the keyboard I bought was for the Model 11, not the 12.
I tried to see about returning it and purchasing the correct one - but was told they do not accept returns, as per their Swiss sales rules... this is a CHF190 keyboard! It was not used and it does not make sense that you do not have the right to exchange the product, if it is of no use to you.
Very disappointed by this lack of client service.
I was not even requesting a refund, only to be able to switch products.

As I have now bought the "correct" keyboard that cost me CHF 235, I would like to return the unused Model 11 keyboard and get a refund.

Rui Esteves

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6:06 am EDT
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Dell dell laptop

Stephanie lenihan 00
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Laptops / notebooks dell customer service dell does not honor its warranty - corporate hq doesn't care
Dell services corporate headquarters / dell does not honor its warranty - corporate hq doesn't care
United states review updated: apr 10, 2018
3 comments

Contact information:
Dell.com
• dell does not honor its warranty #neverdellnever

For black friday dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor its warranty, then you are essentially buying a computer without one. How much of a reduction in price does that carry, when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. Dell suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off.in less than a year you could end up with a very expensive doorstop.

My whole experience is recounted below:

A tom's guide complaint about dell in 2015 asked, "is dell's customer service as bad as they say?" I couldn't say for sure but I can tell you it's really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty.

Senior management knows, they just choose to do nothing about it and they're sitting on my laptop. They've neither fixed nor returned it, (after a month it came back, no better for my effort). I know management is fully aware because I wrote the president in round rock, tx, all the executives whose addresses I could find), key members of the board of directors, the coo of dell india and every dell location. Everyone knows, nobody cares. You have to ask, is this a company you want to do business with?

54 emails. That's how many since september. Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be clearer: dell is trying to duck its responsibility to repair under warranty. There was a brief attempt by its people to shift responsibility - "there's a spill on the keyboard," I was told. No, i've understood the responsibility that needs to be exercised around electronics since I was five.

If there was a spill then it happened at their shop. After this response the best the team could do is to repeat itself endlessly without sense or reason though at least two or three employees promised they would take care of it and then didn't. At one point I questioned one of the employees promising repairs would be done to my satisfaction. When I asked him if he was sure he said, "sir I am a man of my word." I never heard from him gain.

Generally, the corporate line was towed, in hope that the customer would get tired and go away. I know this technique. I teach it. Nissan (like virtually all japanese companies) has been using the strategy since the late 80s early 90s.

Prior to a piece I wrote, I spoke to their director of communication in smyrna, that's how I know. Of course, the difference between dell and nissan is that i've never been sorry I purchased something from nissan.

I told all dell's employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. Hq in texas didn't care about this campaign either. I imagine they figure the money they'll save not honoring customer warranties should help offset the loss of sales my campaign my campaign might inadvertently cause.

Dell was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button - or are you going to claim 100% quality assurance. As a professor of communication, the campaign isn't going to be taxing.

I come into contact with hundreds, if not thousands of profe
It's not a threat, that's not who I am and not in my nature. It's simply a communication plan as expressed in 55+ emails and over the course of months. Please don't call me.
Once, I had a problem with my lenovo. Know what that company's team said? "in
You are correct dell can careless about anything but being paid
There tech support? What a joke they are they know nothing but what there script says
They has an obsession with accesing your oc (to check to see if drivers are up todate) wow some fix! Like nobody doesn't do that on there own?
Might add some of there updates are almost 2 years old yeah
Beyond that thy know nothing, I have had a" depot"repair (highly don't recommend) for a hard drive (5 minute job) they in texas put in a faulty hard drive that I couldnt even start my lap top (had a supervisor who claimed prior that everything would be fixed laugh at me when I called and sai it would not start)
There so called escaalations are a joke as well same excuses and non answers and thy hang up on you
As does there corp office
I had my warranty cancelled by the corp office because

I purchased a laptop and less than 2 months it wouldn't start. I sent it out for repair (why should a laptop less than 2 months old crap out?) when the laptop was returned to me it locked out with bitlock. I called tech support and spent 3 1/2 hours on the phone and low and behold the tech suddenly developed a hearing problem and hung up! I called customer service to complain and they said they were sending it to the escalation department and when the escalation department called he proceeded to tell me that it wasn't the tech's fault. They were supposed to send a tech to my home by february 13 as I was going out of state for an extended period of time and guess what?, they never called or sent a tech. Then they (january in customer service) said they would send someone out to my destination. Well, the tech finally showed up (due to no fault of their own) he stated that they sent him the wrong part (mother board) and showed up with the correct mother board but dell rep told the tech to bring the wrong part. The mother board was replaced when it was sent out. They were supposed to replace the hard drive which was supposed to be under warranty (stated by january). She said that I could only get a new laptop if the hardware was bad and the hardware was bad. The tech that was sent spent about an hour on the phone with tech support to get bitlock off the laptop and could not. He said it doesn't matter if you put a new hard drive in it still won't work because the laptop will only recognize the one that was already removed. Let me add that this tech was sent out by dell. I did not dispatch this tech dell did. This issue like yours was referred to the"escalation department"and mr. Chiranjeevi responded the same way at the minimum of 20+ times stating I could not get a new laptop because it was not warranteed even though I was told by january it was. Every email started with"i'm sorry for your frustration and inconvenience"which is a crock of bull. None of dell reps are concerned what-so-ever! About anyone's frustration or inconvenience. I refuse to speak with them because you can't understand a word they say as they speak with a thick indian accident. I requested an american call me so I can understand and each time my request was ignored. If dell cries"discrimination"against indian's my point is if you can't understand them then it's a waste of time saying"I can't understand you"for 3 1/2 hours. Dell is supposed to be an american company yet their customer service is in the philippines and the tech support and"escalation team" is again in india. I would never purchase another dell product! I have even gone as far as contacting michael dell via certified letter without any response. I also issued a complaint on the dell sight and no one responded. I've issued a complaint with the bbb and that is an ongoing issue. I don't expect any dell representative to address any issue. It's on deaf ears. This has been going on since january 6, 2018, it is now april 10, 2018. Three months is absolutely unacceptable to get a resolution. I spent good money for a laptop for work on my online university and was discharged because I couldn't afford to purchase another laptop. I will never purchase another dell product. No one addresses anything they just sound like a broken record stating they would not do anything except have me sent out the laptop for repair and their tech stated it was unable to be repaired! Dell has absolutely no desire to address their issues ie: less than 2 months old computer is deemed unrepairable.
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6:08 pm EDT

Dell ps4 vr headset

This company has to be the worst company to deal with. All they do is lie to you and transfer you around. I have talked to 6 different people 2 on the chat and 4 on the phone. All the people on the phone being managers and all saying the marketing department will call me back but they never do. Last manager I talked to was Valvinder Chahel who just hung up on me and again has not called me back. All I wanted to do was order a vr headset for the ps4 at the price I had on the website and everyone has made up excuses and lies why there department cant help and switch me to someone else. I even had one employee switch me to TD Bank. If I was anyone looking at purchasing from this company buy from somewhere else between the lie and horrible customer service it is not worth it. I would give them a zero star rating but one is the lowest you can give on here. [protected]@outlook.com is my email if anyone in this company even cares

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Update by wesl35
May 05, 2018 6:28 pm EDT

yes I agree with you it is amazing how this company can even stay in business I was goin to buy a new desktop computer soon. so now I know not to even waste my money on this company. They lie about everything and if you ask for a supervisor they always say that they are in a meeting. I hope people see all the reviews on this company because they should not even be allowed to sell anything.

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10:33 am EDT
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Dell website details are inaccurate when you come to purchase

PRICE...
On Safaria Browser...
http://www.dell.com/en-ca/shop/desktops/inspiron-24-3000-intel/spd/inspiron-24-3477-aio/di243477_ft_s518e?selectionState=eyJGUHJpY2UiOjE1NDMuOTcsIk9DIjoiZGkyNDM0NzdfZnRfczUxOGUiLCJRdHkiOjEsIk1vZHMiOlt7IklkIjo1NzIsIk9wdHMiOlt7IklkIjoiRkcwMDE0In1dfSx7IklkIj

CHROME BROWSER...
http://www.dell.com/en-ca/shop/desktops/inspiron-24-3000-intel/spd/inspiron-24-3477-aio/di243477_ft_s423e

When Dell Chat were contacted on the 7th of April 20018 (a copy of the Chat with Dell is on file) but includes Private identification information so cannot be shown here; BUT thee Del Agent kept providing differing information and had little to no knowledge of the product under discussion!

How can you trust Dell when this occurs?

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11:40 am EDT
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Dell tech in bakersfield, ca

Not sure if employed by Dell but per a web site representing Dell Support, on Thursday, March 22, 2018, started our conversation around 10:30 a.m., or 11:00 a.m., spoke with a fellow whom he called James. I was needing support in resetting my Inspiron 11 3000 laptop. Was on the phone a long time as it was difficult for me to understand his Indian/English accent. He was very nice and patient and then talked me into a Warranty for a year which I thought he said he could offer for $5.00, which I thought cheap. Gave him my American Express card and later than evening Walmart called and said my card had been comprised for 3 different charges. One slipped thru them for $100, but the other two, one for $200 and another for $100 they caught and cancelled. The first $100 was thru /Apple I Tunes Store, which I don't believe they sell warranties. I do believe it was this fellow representing Dell and he has performed fraud and gotten away with it. This is just a heads up for Dell Fraud Department. We never completed the conversation as I said I had to leave. I told him I would try and finish the reset which I did. Never heard back from him nor any email that he said he was sending I presume about the Warranty.

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2:32 pm EST

Dell alienware 13 r3

Hi all.

I am writing this post so that people won't make the same mistake of buying an Alienware laptop like I did and also to see if there are other people who have been through the same situation as me.
So I bought this Alienware 13 R3 laptop on December 3rd 2017, by the time it was delivered to me, it was already the end of December. The first month of use was fine, but by the end of February 2018, the battery stopped charging when plugged in.
I called technical support on March 2nd, and the technical representative decided to send an onsite-technician to replace my motherboard, power cord inside the laptop and the AC adaptor.
However, after the first repair on March 6th by the technician, the battery still won't charge. So I called technical support again immediately and they decided to send another technician to replace the motherboard and power cord again, and also replace the battery. Shockingly after the technician finished replacing those parts, the computer can no longer be turned on. It has became a brick.
I spent one hour negotiating with Dell technical support on the phone just to be told off over and again. All I wanted is for them to replace the laptop instead of performing a 3rd repair.

SR number associated with this case: [protected]

My reasoning is:

1. The quality of the laptop does not live up to its high price. When I paid almost $2000 for a laptop, I didn't expect it to have a recurrent problem within the first three month of normal use. I'd rather just go with a cheaper laptop if I knew this is going to happen so that I will be less disappointed.

2. The technicians sent by Dell have failed to do their job, twice, and I am the one who is actually paying for their failure by wasting my time - does Dell expect customers to always be available MON thru FRI during work hours to waste their time on technicians?

3. Refurbished replacement parts failed me today, March 09, 2018. The 1st technician came in on March 6th and his repair failed. Today the 2nd technician came in and did the replacement of parts. The 2nd failure was due to the motherboard newly replaced, according to the technical support rep: Jose Bablo Lippi and his supervisor: Nicole, the problematic motherboard is the reason why the laptop won't turn on. Dell uses refurbished replacement parts for my 3-month-old Alienware laptop (confirmed with technical support agent Jonathan Solano), this laptop just doesn't feel new to me anymore, it feels and indeed is very, very used, from inside out - refurbished parts on the inside and chassis which has been pried open and snapped back over and again.

4. Robotic responses from all the technical support representatives and their supervisors, they all insisted that the laptop has to be fixed 3 times before they consider replacing it with a new one for me. I am well acquainted with the 3-times-rule by now, but what I need is a new laptop. I feel taken advantaged of by being forced into agreeing to the 3rd repair that's yet to come because all of the representatives refused my request for the laptop to be replaced and forced me into agreeing a 3rd repair. None of them seemed to understand that this is a 3-month-old laptop which has already been repaired twice (unsuccessfully) and their three-time-rule should be ashamed of itself.

Now, I am stuck with a brick full of refurbished replacement parts that won't even turn on, and I am readying myself to waste yet another few hours for the 3rd technician to visit. All the technical support personnel said that they were sorry to hear my situation, but actually I am sorry too! I am so sorry that I spent almost $2000 on a piece of garbage and now I have to deal with the garbage customer support associated with this purchase. All I want is for them to replace my laptop with a new unit for me.
I will never buy anything from Dell again, and I will make sure that all the people I around me will hear my story and get the message.

Zoey
09/03/2018

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4:42 pm EST

Dell inspiron 1400 laptop

Purchased 12-1-2017. It has never worked properly. The worst computer I have ever purchased (I currently have 4). I have spent hours on the phone to Dell and sent it in once. The operating system crashes the laptop. Dell made a piece of junk. Dell refuses to do anything to make this purchase work. They wish to again have me send it in to them to be "fixed" when the service techs admit that the memory is too small for the operating system. Dell claims in there advertising that one can "store all your pictures and videos & browse the internet" with this product. It will not even browse the internet with nothing on it.

NEVER BUY FROM DELL

SR# [protected]

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2:42 pm EST
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Dell all in one desktop computer

In 2016 we bought this computer at Best Buy in Crest wood Illinois. It became wholly corrupt in February 2018 according to the Geek Squad in Best Buy store.
This is unacceptable, even though the limited warranty is expired we paid over $600 dollars for a computer to last less than three years.

I would like some store credit in order to buy another one. It is only fair and just as this computer should not have expired in such a short itme. Because it did it must have had a very short life expectancy when you began to make them.
That is neither fair practice nor fair trade.
If I am not given any credit towards a new one I will be filing a claim in small claims court.

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9:58 am EST
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Dell laptop inspiron

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret"

"DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it's a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and a key representative of the Advanced Resolution Team.

Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but DELL refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets.

One thing is certain:

DELL, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair).

I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent . . . and so on. In a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size. In your message please be sure to include all the other computer choices out there Lenovo, Microsoft, Velocity Micro, Acer, Asus, Samsung, Apple and any others you'd like to include.

Thank you for your help, this is truly one of those times that I could not do it without you.

Best,

Dr. Smith

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4:26 am EST

Dell dell notebook number 5758 repeated returns to the depot for repairs

I bought this Dell computer in November 2015, and shortly after that I went through to home visits by Dell technicians to replace the motherboards. After that, the computer seem to work fine for a number of years.
However, since Thanksgiving 2017, I have had nothing but continued breakdowns. I have had to ship the computer back to the Dell technicians to time separately because they did not catch the real problem and that was a hard drive failure. Now, I have multiple failures across a spectrum of different components including the touchscreen USB receiver is not working Intel wireless Bluetooth not working and a number of other USB ports not working.
After talking to Dell technicians again having run my own diagnostics first, they took control of the computer and tried to do the same things that I did with no success. They then requested that I shipped the computer back again. This is simply intolerable and a complete disaster. I believe this computer has long qualified for being replaced and that was a refurbished one. I have recommended Dell for many years because this is not my first notebook. Now I feel embarrassed and my reputation is in jeopardy because I have recommended this computer system for many of my friends and family. I am not sure just what I can do at this point because I am simply livid that I have to send it back again. I depend on my computer for my livelihood and for working. From my home.

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Shaun R.
, US
Feb 17, 2018 8:43 am EST

Hi Joe. Appreciated reading your concerns.

Dell is a good choice in computer technology. It sounds like you're just having some difficulties that require hands on service. If you do come up with a better solution, please let us know.

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9:29 am EST
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Dell warranty

Ordered new adapter and battery 1/31/17... Dell sent me a battery that I couldn't use. They sent me a battery that had to be for another computer, the "replacement" battery was much longer then the battery that came with the original computer. (the original battery that came with the computer lasted for at least 4 yrs.
By the time they sent me a battery that fit, it was the beginning of march 2017.
When I tried to get a replacement on 2/9/18 (the battery will not charge) they had me on the phone for 2 hrs... Spoke to 14 different people... Two of the 14 told me that since I had been shipped a battery (the one that didn't fit my computer) on 1/31/17 the warranty "started" on 1/31/17, when I explained the first one couldn't fit the battery compartment, that's why I didn't get what I paid for until march, they said there's nothing dell can do.
With that said i've been a customer of dell for years.. Home, business, kids collage, you name it... Its been dell... What a waste of loyalty.

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rock@19
, US
Feb 17, 2018 3:12 am EST

DALL computer is fine not much better according to me because my friend is using Dell computer so when I am using the Dell computer I not feeling good for is the interface so according to my point of view, dell computer is fine not good.
https://babasupport.org/browser/safari-customer-service/176

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rock@19
, US
Feb 17, 2018 3:11 am EST

DALL computer is fine not much better according to me because my friend is using Dell computer so when I am using the Dell computer I not feeling good for is the interface so according to my point of view, dell computer is fine not good.
Safari customer support

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6:49 pm EST

Dell computer, warranty, and repair depot

Dell repair depot ruins professor's laptop: sends it back without repair, replacement, or regret"

Dell continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a"not our problem" point of view. Recently, dell repair depot took a problematic but functional new inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it's a thousand dollar doorstop.

Every relevant manager at their headquarters in round rock, tx knows: the president, the vice president for customer care, select members of the board of directors, and a key representative of the advanced resolution team.

Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but dell refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets.

One thing is certain:

Dell, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair).

I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent... And so on.in a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size.in your message please be sure to include all the other computer choices out there lenovo, microsoft, velocity micro, acer, asus, samsung, apple and any others you'd like to include.

Thank you for your help, this is truly one of those times that I could not do it without you. #neverdellnever

Best,

Dr. Smith

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Shaun R.
, US
Feb 10, 2018 9:26 pm EST

Hi Dr Smith.

I don't know of it's of any help, but I'm a computer specialist. I'd love to assist you getting it running. I've got a Dell laptop and a few Dell desktop units now which I absolutely love.

When was the system purchased? Do you have any form of extended warranty coverage on it?

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2:47 pm EST
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Dell new dell computer repeated failures!!!

Purchased a new Dell computer in April of 2017. Paid good money for the Optiplex 5050! New machine came in, and was defective out of the box. Would not turn on. The replacement machine was installed. Motherboard failed last month, December of 2017. First Dell tech that came out to install a new motherboard found the one he brought was defective, and no installation that day. The next Dell tech installed the new motherboard.
Then last week, another motherboard failure! New tech installed the third motherboard. Keeping my fingers crossed.
All this has cost me many hours of my time in total frustration!
Promise to Dell...never, ever, will I purchase another Dell computer!
Various case numbers available upon request from Dell.

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4:47 pm EST

Dell windows 10 operating system

After few updates from microsoft i noticed my computer goes all white (the sreen) that is, even if i am on YOU TUBE. I have to press the escape button +ctrl key in order to get out of the white only screen. this start happening only a few days ago. Will you help?, The white screen happens when i stayed inactive of the curser longer than a minuete or so. I am not sure if this is a DELL A10 or Microsoft windows 10 operating problem or if the laptop has a VIRUS?. Please help. e-mail : [protected]@gmail.com In addition, the white screen happens just right after start-up.

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5:19 pm EST
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Dell inspiron 15 3000 series

I purchased a new Dell computer for a relatives Christmas present and had it shipped to him during the first couple of weeks in December.We also ordered an additional 4 GB's module thinking we could add that to the 4 in the new laptop.
I was unable to make it down till after Christmas to help with the additional 4gb add-on only to realize we could not add a second module. So I tried to contact customer service and they were shut down. The next day I had to take my mother-in-law to the hospital with what turned out to be a serious heart problem which has ended with her in Hospice care. During this time I just purchased a second Dell computer locally at a Best Buy with the intention of returning the first unit for a refund.
I also sent an email to Dell requesting the return explaining what happened. NO RESPONSE. So I have finally had time to call them only to be told it is out of their "30" day policy for a refund ! They could NOT find my email ...Right ?
I was told by Sandra "Supervisor" there are NO exceptions for any reason. This is the end for me with Dell.
The 30 day policy is crazy to begin with especially around a busy season like Christmas and then for them to hear my story and provide no way for me to get a refund...that is the last Dell computer I will ever purchase. Buyer Beware.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $319.
Preferred solution: Full refund.

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12:26 pm EST
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Dell desktop computer

I just bought the dell computer and it was on open box so there was no manual inside. I called and I was told that I had to print 100 pages on my printer that would not seed a manual I think that this is wrong. Would it be at all possible to mail me the manual for my computer I have 3000 series all-in-one
Model # 3265 - A067 Black
SKU#6111242
Thank You
Mary McCarthy
13 Melvin Ave
East Brunswick NJ 08816

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4:33 am EST
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Dell dell - issue in screen and its blinking

PFA - invoice

I had purchase Dell Laptop on 30 sep 2017, Invoice no CCINV-[protected] From Iban Battuta Mall, Dubai, United Arab Emirates (Attached Hereby Invoice copy)

At the time of purchase i was told by E max sales person that Dell laptop contain international warranty and it has also service center in your city (Jodhpur, India).

But now i am facing problem in my dell laptop, screen blinking.

and now Dell customer is saying that you don't have India warranty and there is also no service center in my city (Jodhpur, India).

Now dell is asking me again purchase the warranty.

Why should i purchase warranty again.

And they are taking 15 days to solve my issue, i am professional and my earning depended on my laptop. So how i can bear 15 days without earning.

Kindly help me.

Regards
Ankit Boob
+91 [protected] (India)

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10:37 am EST

Dell laptop not coming on

The is a government agency created by the Federal Government through Decree No. 45 of the 1988 as amended by Decree 35 of 1992 referred to in the statute books as the FRSC Act cap 141 Laws of the Federation of Nigeria (LFN). Passed by the National Assembly as Federal Road Safety Commission (establishment) Act 2007. The agency's major functions are;
 Making the highway safe for motorists and other road users.
 Recommending works and devices designed to eliminate or minimize accidents on the highways and advising the Federal and State Governments including the Federal Capital Territory Administration and relevant governmental agencies on the localities where such works and devices are required, and

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9:32 pm EST

Dell xps 15 - dell purchase id [protected]

December 4, 2017

I purchased (by taking out a personal loan!) an XPS Dell laptop for my son to help him begin a new employment opportunity for him.

The laptop was purchased on September 6, 2017. (Yes, less than three months ago!)

The product arrived from shipping in the original computer box as if purchased off a store shelf. Maybe this is partly to explain why upon opening the box the "F1 key" was missing off the keyboard and we were unable to get it back on properly. Perhaps Dell should consider shipping their products in a safer manner to ensure that when the product is received it isn't already damaged!

Approximately three weeks ago, my son noticed the headphone jack was not working properly on his new laptop. He has apparently been corresponding by e-mail with US_CTS-Support, Siddharth Xavier, Dell Technical Support, regarding the headphone jack issue.

He was advised by Mr. Xavier to return the laptop for repair, which would require my son to be without the necessary equipment for him to conduct his employment for 10 to 12 days!

Over a few days of my son considering whether he should return the laptop to Dell thus leaving himself unable to work for two weeks by returning it as requested by Dell, the computer then began "crashing" every time he opened up the Adobe program. It also continually disconnects from wifi, when still connected to wifi and wifi is on. He now has no choice but to return the laptop as he is completely unable to perform work as necessary.

The laptop has now been returned, per your request, at a cost of $37.12. I am requesting a reimbursement from Dell in the amount of the $37.12. This cost was incurred solely due to a malfunction of a new product sold by Dell.

I am also requesting that we be provided with a new replacement for the one we have returned. This cost of this computer is considered a big expense for me, requiring me to take out a personal loan. My son and I selected Dell as we had confidence in their products. Therefore, we expected to receive a product that works properly and not one having all these issues within two months of purchase.

Attached, please find proof of purchase receipt and a receipt for shipping the laptop back to Dell, for your review.

Please contact me or my son to inform us of what your intentions are to keep this Dell customer satisfied.

Barbara Carlson, [protected], [protected]@yahoo.com

Jacob Roper, c/o 357 Dalton Avenue, Sanger, CA 93657
559-696.5253, [protected]@yahoo.com

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
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  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
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User Experience and Satisfaction

  1. Customer Testimonials
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Business Solutions and Services

  1. Enterprise Solutions
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  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
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  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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