Dell
reviews and complaints

I felt so dissapointed on this product and also on DELL company, I have just bought my laptop for not enough 2 week but my laptop was already broke down for 3 times... The first time is motherboard problem, after settled it for not enough one day I realized that I can't even connect to the Wi-Fi and also Bluetooth because they never install the driver after they changed the motherboard...this time is the Third time for the same issue... I can't start my laptop even I have tried all the methods that DELL told me but it is useless for my laptop. I really don't have the patient to call the technician again to repair it. Please reply my complain immediately. LOOK FORWARD FOR YOUR IMMEDIATE REPLY

My Dell laptop was bought a year previously and did good service but one morning on opening it normally from the centre there was a splitting noise. The right hand plastic hinge severed and the computer lid split into two showing all the works. I am a ninety year old woman who looks after her laptop. It was never taken out of the house, has never been in the sun (to cause the hinge to perish) and has never been dropped or maltreated in any way. I feel that Dell should be aware of this problem which makes the machine unusable. I had to purchase another computer which was NOT a DELL

Bought computer in March 2017. Worked fine until 6/2/2017, at which point a blue screen with a serious error message displayed. I scanned the QR code on that message and was taken to a Dell page that said it "a memory error was detected; a new part will be shipped to you."

That part never arrived. I called on 6/7 and discovered that the dispatch had never taken place. I spent 90 minutes on the phone, pleaded with them to send it overnight since I paid for "next day, onsite service, " and was told that was impossible, that they would ship to me for self-install in 2 days. I asked them to send all new memory (i had 24GB - 2 8GB and 2 4GB), but they would only send one of each, telling me that I'd have to experiment to find the defective ones. I stated that I wasn't willing to do that kind of experimentation and would need a technician.

The next morning (6/8) a Worldwide Tech services technician called to say he had the part and scheduled to install later that day. He arrived, seemed extremely competent, was friendly and professional, but the memory problem did not resolve. He ordered a motherboard.

Yesterday, 6/12, I was scheduled for motherboard install, but a late call told me that the tech was called away on an emergency service call, and would come today. He came this morning, installed the new motherboard, and again the computer would not boot. He explored various diagnostics, conferred with Dell, and advised me that it could be the SSD drive, even though the diagnostics were still reporting memory errors.

I was told to call Dell again to get a new SSD. After being on hold for 30 minutes, I had to join a meeting at work. If my PC does get fixed, I'll have to reinstall all my software, and will need to call various companies to have my license transferred, since I will not be able to deregister on my now dead 3 month old computer.

At this point, I would prefer to simply return the computer, get my money back, and buy a different brand. Short of that, I believe that Dell should send me a new computer. This is a lemon, I've already spent 6-8 hours of my time trying to resolve a hardware issue not of my own making, and will undoubtedly spend that much time again before it possibly gets resolved.

Two problems: I ordered the above (ST# 2H3KHD2) and it (1) arrived without a DP cable; (2) I checked the back of my admittedly older XPS 8100 and found no female plug-in for a DP cable. Thus began my 8 conversations asking for a compatible cable with Dell "Support" in India (I believe, as they all had heavy accents) during which I was disconnected twice, hung up on once, and did not have my questions addressed but once and even then I had to insist on an answer to the question "Is my monitor compatible with my XPS? All anyone wanted to do was give me the next person's telephone number. I won't waste any more of your or my time as I am certain this is a common experience. I must think twice before ordering anything from Dell in the future.

I purchase a dell inspiron on may 2, 2017. dell purchase id [protected]
Through sales representative marco angelo d quintana [protected]. I was quoted $919.53 for the laptop which would include microsoft student. the sole purpose of this purchase was for schoolwork.

I receive my laptop and lo and behold it does not contain any software in which I paid for. what purpose does a laptop with no word processor serve for a college student that needs to type assignments? should I just sit and stare at the beautiful computer? yeah, that will certainly help me get a passing grade.

I call up dell and get transferred to a representative. she asks me to send her the chat log where the represented stated he would include the microsoft student and office software. I provide it to her and she agrees that I was indeed promised this software. she tells me dell would be sending me a coupon within 2 days covering the cost of the software.

3 days pass and I receive nothing. I speak to another representative to assures me I would get it in a day.

I receive the coupon and it is faulty and does not work. I call dell again and get passed around like a hot potato. most of the lovely indian representatives were pleasant. I did, however, receive one rude, arrogant _.

I hang up on him and call back and speak with another representative who tells me there is nothing she can do and they need to assign me a case manager.

I am not over 1 week with a useless computer and precious time without being able to complete an assignment. I should not have to pay for software which I already paid for!

I purchased this laptop from Best Buy on 11-3-15, now they are saying it needs a new battery and they will not replace, to take it elsewhere. This is a home laptop, NOT used for business, personal use only. Why isn't this covered? I also purchased the Geek Support when purchased laptop, No more than this computer is used battery should not need to be replaced. Cell [protected] Home [protected] e-mail: [protected]@centurytel.net

I just bought this XPS 8910 computer and it is still under manufacturer's warranty. I recently called your tech support office after one of my 10 USB ports stopped recognizing my off brand mouse and keyboard. I explained that after uninstalling Norton and rebooting, the CPU stopped recognizing my devices plugged into that 1 port on the rear. The 1st tech person hung up on me after about 30 minutes abruptly. The second wasted 45 minutes of my time, then told me this was a software issue and wanted to transfer me to an agent that would charge me money to fix the issue. I then told the agent no and hung up on him. I then took matters into my own hands, went to the Dell.com/support site, did a full scan for problems, and it detected an issue with "USB Controllers-AS Media USB 3.1 Extension Host Controller 1.1 error WPE01-E92." I then went into device manager, right clicked on that host controller and updated the driver (it fixed the problem and all the devices now work). Your tech agents should have known how to do this instead of wasting over an hour of my time and then wanting to charge me. This was not a software problem, it was a driver problem where somehow the driver got uninstalled or corrupted. You need to test your employees for their knowledge of such a simple fix. Needless to say, I don't have much faith in your support team any longer.

I went to the dell service centre @ Bhilai India. The service they provided me was the worst ever. The service (Front desk personnel) kept telling me lies and told ME to download stuff because they had to close their store. He blamed the problems they were facing on me telling me petty things like your email address is faulty. You must have 'Shook or thrown your laptop' that it's not working. They placed a faulty hard drive first and the second time when I asked for a warranty card. He denied it. He was rude and arrogant and made misleading claims. I called him to ask if I could come pick it up and he said yes and after that I had to wait two hours there. And even then he was refusing to fix the problem and when I yelled and told him that I will write a review it was only then that he did the work in 5 mins. I wasted five hours in that store and he has no regrets. He kept being rude and put the blame on me. He still has t provided me the warranty card. And the bill he gave me doesn't carry any details whatsoever. Kindly help

Ordered a laptop, wireless mouse and MS office subscription on March 14, 2017. Dell indicated delivery date as March 17- 21, 2017. Mouse and software arrived on-time.
However, laptop will not be delivered until March 27 or 28. This delivery information finally available on March 23, after several unsuccessful attempts from March 21-23 to determine status of laptop Order No. [protected].
Although request made to ship urgently, laptop is still being sent with normal 3 business day delivery time. Agent offered a discount for the late shipment and inconvenience.
Have been a Dell purchaser for many years. Very disappointed with service level on this occasion.

3/15/17 — so you have been hacked and the hacker got my phone numbers (Name, cell and land line). I told him to stop calling on the first call today but then he began making calls every 15 minutes. Dell's name and 1-800 number are being used for these harassment calls [protected]). I would like to have an explanation from a corporate officer in round rock. How did this hacker get my personal information? Please pass this along to michael dell, ceo. I ask that you not pass this complaint off to your outsource agents in india or the philippines - I have already talked to them.

I had my dell inspiron repaired last year. Your service request
Sr#: [protected] I was very happy with the service and the price. However I have started receiving, relentless, harassing calls from an off shore location to buy a warranty. I have told them I am on a do not call list. I told them I was not interested. I told them not to call back. This started in january 2017 and I am receiving multiple calls several times a day. Twenty minutes apart. I have blocked some of the numbers for example I had 16 blocked calls on 1/17/17 from 10:03 am through 6:52pm. I am reporting violation to the do not call list as well as the indiana attorney general office as harassment. Please remove [protected] from your robo call list asap. I also reported it to your manager in technical support anita nathawat: and asked her to forward to the department who would be able to stop the calls. No response.
Thank you
Dawna conner-burrin

It is now February 18 2017; I ordered a laptop on February 11th with (paid)expedited delivery for February 15th. I just had 50 minutes last evening with three people - Dell customer service, Dell verification department and then the Dell order amendment team. I ordered through UOP because I work for them as faculty. My boyfriend paid for my laptop and software with his card as a Valentine's gift. We both live in the USA, I have for 40 years and Paul since birth. We are both USA citizens. They are holding our product in the Dell export department for validation that we are not going to sell my laptop overseas. I need it for work here, in the USA. Why would I sell overseas? What stopped the order? They do not know and neither do I. We both have the same address in Arizona. I could not be transferred to this department. Dell amendment department told me they don't have the phone number of their Export department; nor could they copy me on their email to them. The department would have to call me. Needless to say, 9 hours later and no call. In fact, there was never an email or call with the courtesy to say why my order was on hold in the first place. Very disappointed. Happy Valentine's day to me!

I bought a Dell XPS laptop computer back in November. I received this computer in just before Thanksgiving and it was broken. I spoke with a Dell computer support and they could not fix the problem with the Wifi connection and ordered me a replacement computer. The replacement computer had the same issue so I contacted Dell back and told them I am returning both computer and accessories back to Dell and do not wish to purchase a different computer. Both computers/accessories were returned late December. To this day they keep calling and sending me a bill for a computer I do not have. I spoke with three different customer service representatives just last Friday, Jan. 17th who could not help me resolve this. Today, I returned the bill they sent me along with proof of documents showing returning the computers. (case# [protected]).
It's really too bad Dell there are so many issues with complaints as I have never had this issue with the laptop I bought from your company a few years back. You've lost my trust.

Quite simply this has been the worst customer experience of my life. I have spent hours of my time chasing and being transferred from dell department to department, representative to representative. Dell has delayed the process at every opportunity. Community beware do not believe any timeline or excuse they give-all have proven to be untrue. Complaint escalation process is a farce. If I treated my clients like this I would be out of business.

On Dec 11, 2016 I ordered a laptop for a Xmas gift. As of Dec 21 item was still not listed as shipped. I have emailed Dell with numbers they requested and was told my numbers are incorrect. I've called and been told I'll receive between Dec 16 and Dec 24. Today I was told I'll receive item Dec 23, but item still isn't listed ad shipped. It's obvious Dell doesn't know what they're doing. Last time I use Dell.

My 3.5 year old XPS8500 hard drive failed. I contacted Dell 12/09/2016 about options on hard drive or system replacement. The decision was to do a system replacement. I asked about a black Friday add (Inspiron Desktop Core i5 processor and 1T hard drive) and was told that price could not be matched but he could offer 4 years hardware and software support for free. Not bad and we did the deal. I never received a conformation email that day. Later that night I searched for the order and found that and AMD A8 processor had been specified in the build. I logged a change order to correct the error. On 12/12/2016 I contacted Dell to explain the error and have it corrected. Was told that I would have to cancel the order and re-order. I immediately chose to cancel. After receiving the cancellation order it became clear to me that this was not "good practice". My "free" support turned out to be $340.27.

Premium Support with Onsite Service After Remote Diagnosis, 1 Year 1 $5.00

Premium Support with Onsite Service After Remote Diagnosis, 3 Year Extended 1 $70.00

Premium Support, 4 Years 1 $144.00

Accidental Damage Service, 4 Years 1 $89.00

McAfee LiveSafe Consumer 12 Month Subscription 1 $32.27

This is not acceptable in any business world. It is outright fraud.
My customer number is [protected].

They overcharged me and added an item I didn't order. Then after numerous times talking to people who either gave me the runaround or flat out lied, (they kept asking me to re-instate the order) I got half the order cancelled and the other part is in limbo as are my funds. I am a disabled Navy veteran on a low fixed income. and this fiasco as seriously screwed me. HOW DO THESE A-HOLES STAY IN BUSINESS?

I called Dell technical support and for over an hour I and others listening via speaker phone tried to understand what the foreigners on the other end were trying to say (What a joke!). They did say my laptop was under warranty, which was no surprise since I only purchased it 8 months ago to play games. When I told them I was playing a game when it went out they then said it was the games fault "SIM CITY 4" that caused it to crash and not the laptop (So, what is the laptop suppose to do but turn on and make a pretty picture for me to look at and woo over... I think not). "BUT" no problem the foreigners in the Philippines said, even though it was the game that destroyed the inner workings of my Dell laptop, they (more like I and my friends) could get it running by doing the following. Please note all the "I"s in the procedures because there is no they (DELL techs/customer service or whatever you want to call them) helping out until the end.

1). (I) needed to locate somebody's laptop to download software from DELL.
2). (I) needed to transfer this downloaded software to my DELL laptop that had crashed.
3). (I) needed to contact customer support again and get somebody who can understand English up to speed on where (I) am at in resolving my warranty problem.
4). (I) then needed to follow their installation instructions (if I and my friends could understand them) and see if this resolves the problem.
5). IF after all this it still does not work then (I) would be instructed on what the next procedure would be.

In closing, I asked them countless times if I could just return my laptop to DELL for repair since it was under warranty and they always said NO! It was the games fault for my laptop breaking. Therefore, I and my friends guess, it is DELL's way of getting out of warranting its products (blame it on a game or some other software for its poor quality product). Stay away from this company! Bad news! They are like insurance companies. They (DELL) offers you much but in the end only gives you headaches, disappointment and money out of your pocket. In my case, $287.09 to be exact.

I have purchased a Dell computer and it was about six months ago. It worked fine, sometimes was slow and made a lot of noise, but in total I was pretty satisfied with it. But one day something went wrong. I got a blue screen and felt a strange smell which came from my computer. I immediately turn it off and next day took it to the Dell store. I had two year warranty and I was expecting them to fix it, but they refused to do anything. They said that there were serious damages which my warranty did not cover. I had to pay extra money for the repair service.

Just got off of a Dell order support chat.
Placed an order and received the tracking number for the shipment, then on Monday Sep 19 I receive a message from the courier that the order delivery has been completed. Obviously concerned with this info as I have not received the order, I contacted the courier and was given a Dell number to call as it was determined to be an issue at Dell. Called the Dell number and was told that the item is in my city and it'll be resolve in 2-3 business days. Well, Friday the 23rd rolls around and not a word from Dell. Only when I logged on to a chat with a Dell agent before I was told that the issue has been rectified and the item should be delivered soon with a new tracking number. When I checked the tracking number and realized the new shipment was initiated 2 days prior and due to arrive at my door anytime, I asked why I wasn't contacted with an update (since delivery cannot be completed unless someone is physically at home), only reason I was given was that my order is only one out of thousands. Is this agent really implying that I think I'm special? That I am asking for preferential treatment to be notified that an issue with my order has been rectified and have been shipped? Furthermore, the tracking revealed that the item was on-vehicle the day before (Thu, 22nd) for delivery but was returned a second time due to more "errors". Had it actually arrived, it would not have been deliverable anyway since I did not know about it and has no arrangement made to for someone present receive it.
Topping all this off, without asking me if I needed further info or help and while I was still typing how this and other instances with this order has left me disappointed with Dell, the agent just abruptly ended the session, which I am sure he/she will say that it was due to me making him/her "uncomfortable" with my complaint. I kept my conversation civil and non-abusive but yet straight-forward, with legitimate grievances. Not sure why this agent would be in this line of work, or how Dell can expect to improve or retain any customers if their agents can't even accept due criticism when called for. Pretty naive if someone at Dell doesn't think this kind of thing get carried by word of mouth as I know what I will be saying when someone will inevitably ask me how I like my Dell.
Having gone over the other forums, I also see I am far from alone with this type of experience. Been a long time Dell customer, but this episode will leave a sour taste for good...