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Posted: Jul 17, 2017 by    

defective laptop, worst customer service

Complaint Rating:  100 % with 3 votes
100% 3
On 7/11/17 I bought a Dell laptop windows 10. I plugged it in and it began to upload, however, it stopped working within minutes and the mouse would not work. I called the "technicians" in the Philippines and spend 1.75 hrs. trying to understand what they said in their horrible English. They told me to do this and that and I replied over 20 times that the laptop was dead and couldn't do anything, their replies were: mmm... I see... aha... push the "out" key and I asked them where was that key and again I got the: mmm... aha... I see... The next day I went to the store where I bought it. A real "technician" checked out the laptop and told me that they have several complaints on this issue and I was given a refund on the spot. Bring our jobs back to the U.S.A.!!!
Complaint comments Comments (0) Complaint country United States Complaint category Laptops / Notebooks

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