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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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4:03 pm EDT
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Dell consumer fraud

Dell Inspiron 1525 was purchased with extended warranty, my Inspiron system shows warranty expires 2/6/2011, Dell says expires 3/10/2009 and wants payment for tech repair, system was registered online when I contacted Dell as facing operational problems right off the bat. Wanted to send computer back, was told over 30 days so could not and Dell rep tried to repair. After constant crashes and calling in or using online chat to repair and service I was told they could not and I needed new hard drive as hard drive was bad. Dell sent me new hard drive and new memory for me, who knows nothing about computer technology, to put in myself. I have still had problems since on and off with computer constantly freezing and crashing, and Dell service has been a horror. I was told by Dell that was normal as Vista is a problem and I need to increase memory which I did upgrade to at my cost of course and then Dell told me I should change to XP at my cost and I would have to install and uninstall myself. This I did not do, leaving Vista on the system. The main issue is, I have called in for service and told warranty is expired which I DISPUTE and Dell says they cannot help unless I pay $49.00 hour. I have tried to fix problems with built in repair system over an over. As now experencing another hard drive error saying hard drive not recognized and other errors and problems, I went to Dell online to see if I had to upgrade any programs. There were 16 updates I am not sure if Dell computer automatically detected and downloaded or not so downloaded them. I recognized system warranty expiry is showing not expired and called in. I was on hold for over two hours and transfered back and forth after requesting to speak to supervisor or manager which I was never allowed to do and was transfered by a total of 8 people, (Mohammad, Hussain, Nickie, whose names I noted as rude) from customer care to reception to tech and left on hold until the last tech rep who was supposed to transfer me to to a manager hung up on me. I argued with all that they can remotely check my computer for the system info that shows I have extended warranty that expires 2/6/2011 and not 3/10/2009 which I believe was an error made by rep in Dell registration. They refused. They will not take my word for it and would not use remote diagnosis which they can easily do to check this. They want money. I believe this scam is verging on computer fraud. I do not have my receipts or warranty number readily available as with my 2008 receipts are still at tax office. This means I cannot do anything to repair this system or check why they have a different date until I get them back. I will never ever purchase a Dell product again and do to the worse service which is more like no service, just a waste of my time and money I will not ever refer anyone to them. The only reason I have this Dell is because it was used for work and I thought they were best. WRONG!
I want it noted that Dell is committing computer fraud. There should be a class action lawsuit against them and how they deal with consumers. That their call center service is absolutely the worst so others are warned.
Just found out I missed a class action lawsuit thru Attorney General office against Dell that was won in court that purchasing this lemon of a computer I qualified for, I am sure there are enough new complaints to file another, I will look into this! Filed complaint with BBB and Attorney Generals office and any blog and ripoff site I can file with!

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Update by StopRIPoff
Apr 12, 2010 4:03 pm EDT

There was a class action suit brought against Dell, info remains on State of Pennsylvania governors consumer complaint website. My compaint on warranty qualified but unfortunately, the class action lawsuit for fraud was filed without my awareness and was already closed when I found out about it, as DELL had already gone to court and lost the lawsuit and had to pay millions! They still would not honor my warranty past 2009 that I did have and computer still reads it is under warranty! I will never purchase a Dell again and also havegone back to HP. Sorry about your luck! I am out $1200.00 for two Dell garbage computers!

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Steve Kelly
,
Jun 14, 2008 11:48 am EDT

I purchased a Hard drive online from Dell, the hard drive appeared on the page that searched for compatable HDD for my particular service tag number. I received the HDD and when I tred to install it my computer would not recognize the HDD. On 6-1-08 I contacted an online tech who instructed me to reinstall and then run a test which was quite long. He said he would call back the next morning at 5 am but he did not. On 6-11-08 I submitted a return tequest from Dell and I received an automatic confirmation. They say they have no record of that. On 6-12-08 I reached 21 days. Now they will not do an exchange because I'm past the 21 days and will not acknowledge the return request I sent in before the 21 days.

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leslierussell
cola, US
Dec 13, 2008 1:47 pm EST

my laptop is closing down in the middle of my work and I can't complete my assignments.

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rathitx
Mars, US
Jul 04, 2010 10:48 pm EDT
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Dear Wal-Mart,

So a while ago me and my dad bought me a new computer. We decided to get a Dell Inspirion. The box said that it had a built in Internet chip. It was wrong. We decided to take it back and attempt to get another of the same model. No Internet chip. A week later, we took it back for a refund. We went to Best-Buy and bought the same computer. Well what do you know, it has an internet chip. I know it is just Wal-Mart and I want to know why they order Dell Inspirion's without Internet Chips. Its probably a marketing ploy for us to buy them ourselves.

-Rathit

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Maurie57
Brooklyn, US
Aug 02, 2011 4:36 pm EDT

I am having so many problems also with the dell inspiron 1525. It shuts off randomly, battery doesn't charge, erratic mouse, startup problems, freezes up and runs slow. I would also like to be part of a class action suit against Dell. This computer has been nothing but a headache since purchased!

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esrnet
, US
May 28, 2011 3:21 am EDT

The error message "Time of Day clock stopped" has no remedy. Dell is aware of this problem - has been, it seems, since before I bought mine. They should be forced to recall defective product at no charge to the customer.

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cookles15
, US
Jan 21, 2011 3:47 pm EST
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I have contacted lawyers regarding a class action suit against Dell. If you are a member of Facebook, you can joing my group by searching "interested in class action against Dell." What we are currently working on is finding any information where Dell represented the Inspiron 1525 as a "reliable" or "dependable" computer. If you have any advertising or information from when you purchased your laptop, it would help a great deal. You can post it to the group on Facebook, or reply to me on here and I can give you my email address. Thanks so much!

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dellfraud
perropolis, US
Jan 20, 2011 6:41 pm EST

I too have a Dell Inspiron 1525. Initially I thought my kids just didn't operate it properly and I would teach them over and over "what to do". Almost immeidieately from purchase this laptop would freeze, and I would have to pull the battery to reboot. This happened over and over again until we lucked out and it stayed up and running. It got to the point where we wouldn't shut it down, even though it was barely used, so we wouldn't have to deal with the frustration when we needed to use it. Let me also say that it was only purchased for my 2 sons to use for any type of necessary school work. Ii did not want them to use my laptop (a Sony laptop that is wonderful!) "just in case". Nothing was stored on their dell, no games played, etc. So once in a blue moon they would need it for school purpose. Just the other day my son went to use for school and a message appeared "no disk recognized...so i rebooted and rebooted, f12, f8, nothing worked. Took it to a tech...he said the hard drive crashed. What BS! I would never ever buy a Dell again. And customer service is an absolute joke. Can't even speak with someone that speaks clear and concise English. None of them actually listen to the problem, they are programed to just agree and move on-with no help-and they are trained to never ever transfer the call to a supervisor-if you ask for one the csr will claim to be one! hahaha. Dell is a joke! Never ever will I buy their product again. Would love to get in on the suit. reb8224@calu.edu

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fraustedaboutDELL INC
Los Angeles, US
Sep 26, 2010 2:06 pm EDT
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Hello! I notice you are having Dell Inc problems with Inspiron. I too purchased an Inspiron 1525 that's had several issues since purchasing it in 2008. Including overheating, random shut downs, lines across the screen etc. The Inspiron brand is faulty.

I would like to submit a complaint to a District Court since Dell Inc. have not made efforts to rectify the faulty nature of their Inspiron line. They are liars and rip offs. My complaint will pave the way for others who have suffered at the hands of Dell Inc to automatically file a claim.

I have prepared a form for all those who have had issues with their Inspiron product and issues with Dell Inc customer service to fill out and mail. The cost for mailing will be provided. It's time we stand up to these crooks.

Please email me so I can forward to form to you. sparklyuniverse@gmail.com

Looking forward to hearing from you!

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Terri Helmick
Burlington, US
Sep 22, 2010 11:58 am EDT

I've also had issues with my Dell 1525 Insiron. I am so fed up with this computer. Please email me as well if a class action suit is filed. helmick.terri@yahoo.com My issues: Have had 2 hard drives replaced in the last 16 months. On my third...it is still at the repair shop. Mine is such a lemon.

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pdblackwell143
Mc Leansville, US
Jul 20, 2010 8:24 am EDT
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I am also having these same issues with My Dell Inspirion 1525 and Dell wants me to pay for them to look at their defective product. I would like to be involved in the class action lawsuit, please email me at pdblackwell143@yahoo.com

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11:10 pm EDT
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Dell dell is a scam

Do not buy a dell computer. Their policy is a trap?! Their return policy is worthless, their credit card is a trap and their technical help and customer care get you going round and round in a circle.

On june 5 2009 I purchased a dell laptop 1555 via telphone. I received the laptop on june 22, 2009. As I started to restore data to my new computer. I started to notice the computer has problems. I called the dell technical support on july 6, 2009 — 800=624-9896 in india. They told me right away that return is not an option. Dell has 21 days return policy. The start date is the invoice date june 10, 2009 not the date I received the laptop june 22, 2009. Dell corporation set this grace period as a trap. One usualy does not recieve the computer many days later that the invoice date.

When I purchased the laptop, dell's sales personnel talked me into opening a dell card and charging it to dell card to have 9 months interest free. It sounded nice and I went for it but I regret that I did. Now with what I went through I realised that it is part of dell's scheme or trap. Dell stripped all the consumer's right by setting unreasonable 21 days with invoice date as start date and promoting their financial so the consumers are unable to dispute their purchases, now I have a new broken computer, I am not able to return it because dell set unreasonable 21 days return policy with invoice date as start date. They would not send me a new pc replacement. I am not able to dispute the charge because that option is not available. Someone should really do an investigation on dell's policy.

Here is the beginning of my night mare. I was not able to return it to get my cash back because I have passed my 21 days — begin date is invoice date not the date I receive my computer; I was told I am not able to get a replacement either and I should do the diagnostuc tests with the technical department in india.in the meantime, my new computer system crashed. The technical staff told me to reinstall the vista operating system. You may ask why I did not backup my data. Since it is a new computer, I had not quite setup my backup system. System crashing on my new computer is the last thing I expected. Well my worst nightware happened and I lost one week worth of email as a result. The india technical staffs have night # and day shift and I went through many night shift and day shift personnels. Each time I was speaking to a different person and had to tell each person the same problem. Each person wanted to do the diagnostic on my pc. I had to sit in front of my new broken pc doing diagnostic with the india technical staff. This went on almost a week. They couldn't get the wireless device driver to install. They even had me removed the laptop battery and reseated the wireless card to see if that fixed the problem. This is really unheard of asking a customer (Me) to do hardware on my new laptop.

I bought a new computer for my business to be more productive. Intead it is consuming all my time doing diagnostic. After the operating system was installed, I realized that dell did not send me the cd with all the laptop device drivers. I spent days with the technical personnel to try to download the device driver from my other pc and transfer the files over to the new laptop to install drivers. This is not an easy task, because the new laptop has no network capability. We had to try many time before we were able to get some drivers installed. I then had to hook my new laptop directly to the modem to get to the internet to download the rest of the drivers — but no luck with the wireless driver. After four or five technical personnels iterrations doing the same diagnostic tests, they all were unable to find out why the wireless driver would not install. Finally the technical personnel was convinced there is a problem and decided to dispatch a us hardwre technician to come to my house to change out my motherboard and wireless card. He also said that after that system will work and there will be no loss of data. He also told me that it after the motherboard and wireless cards were installed and I still have a problem that they would send a replacement.

The us hardware technician was punctual and show up at my house today-july 14, 2009. He installed the mother board and the wirelesss card. He was good and efficicent. When we boot up the system, it did not boot. It gave me several options, I tried each option and took me back to the same screen. So I was told to call the same number [protected] to resolve this problem. This is the same number I had been calling the whole week last week. I was asked to do more test. Again they told me I cannot get my money back and getting a replacement is not an option. Finally they tested and still has a problem, they are going to ask me to send the laptop back to them and they will fix it and send it back to me.

At this point, I just want my money back. But I don;t know how to get out my finanical obligation since it is on dell card. I am trapped. Do do not buy a dell computer. Their policy is a trap?!

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Kaustuv
, IN
Oct 06, 2010 8:42 am EDT

Dell Is Top Class joker Company. All The Technicians and customer care peoples are Mega Jokers. I had taken a Dell Studio 1555 . Once the one year cross it crashed. While I asked to dell the joker team tell that it is out of Warranty you have to pay to Engg a big amount for Visit. Online help is simple waste.

Finally. It is a Frauad. I never Advise anybody to purchase Dell laptop.

Life will go to hell if You will purchase DELL laptop. The Problem is the Internal elements of the Laptop is very vely Poor Qality which will die in a short Run.

The laptops which is available on the road footpath is much better than Dell.

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Justgeekin
Portland, US
Apr 22, 2010 5:22 pm EDT

Same computer but a different problem - a simple defective keyboard. It was a $15 part that took them over two months to ship to me. I spent at least 20 hours with them on the phone. Each technician agreed with my initial diagnosis within minutes of talking to them. Yet, they would not cover it under the US warranty although the computer was just purchased 4 months ago. And even with me paying for the part, they couldn't get the part to me in any reasonable amount of time. Of course, I had to install it myself when it did finally come. I filed a complaint on the FTC website. What else can you do? If I would have the same problem again, I would just buy the part on eBay. Their customer service is non-existent. I will never buy or recommend Dell again for any purpose.

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jajo@work
, US
Dec 17, 2009 1:50 pm EST

I have the same laptop and the same experience with Dell.

So, the laptop was donated and now I use a MacBook Pro. Mine was for business too, and after a couple of days, I couldn't be screwing around with non-existent customer service. Dell and Windows are a good example of poor product integration and bad support policies. I will never buy a product from either company again.

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7:29 pm EDT
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Dell bad products, bad service... no refund. help. = (

I bought a Dell XPS m1530 April of 2008 for over $1, 600 and after a couple of months, Vista started giving me problems so I had to reformat it. Turns out, the Drivers and Utilities CD didn't come with the wireless driver and I had to go online to download it. Ironic. Then in December, the s-video port stopped working. I talked to countless Dell representatives and they all thought they were brilliant enough to fix the problem but no good. One rep told me to just use the HDMI port. I figured if I spent $1, 600 on a laptop, I deserve to have it function for at least a year. I even bought a warranty that won't be expiring till April of 2011. So after school ended this past spring, I began battling it out with Dell. One rep finally offered to have the motherboard replaced and he said he was confident that would fix the issue. A technician came, was UNBELIEVABLY rude and after he left I found out he installed the motherboard incorrectly because all of the ports didn't line up with their slots. He had also completely scratched the underside of my laptop with his screw driver. On top of that, he damaged the CD drive to the point where I had trouble ejecting CDs. -- Oh, and by this point, the hard drive had also failed randomly so I was waiting for a refurb to arrive. This wasn't a big issue because I have an external hard drive that I bought just because my XPS was so unreliable. Though I lost some stuff, it wasn't too bad. -- I had to contact Dell again and requested a different technician to come. The second was really incompetent too but I think it's just cause he was old. By the time he was almost done, a screw and a plastic cover for one of the antenna were missing. If I hadn't pointed it out, he probably would've closed it up without the plastic cap, which keeps the metal on the antenna from touching other metal parts inside the laptop. Anyways, the s-video port still didn't work and my laptop was even more a mess. The plastics looked awful and the CD drive got even worse. I had to physically pull them out. I contacted Dell again and they said they could either have the motherboard replaced again or have the laptop sent to the Dell Depot. I said no to both because I had bad experiences with both technicians and I can't afford to be without my computer because my whole life is on it and I need it to do just about everything. Only after I threatened the representative did my case finally get escalated to the "highest department". The new guy gave me the option to have the laptop replaced with a refurbished unit and it would be of equal or better quality in every single way. A beautiful Dell Studio XPS 16 arrived. Too bad it's not all about looks... Upon turning it on, I already had problems with it and then when I finally got to the desktop, I realized that the video card was a down grade. Furthermore, this laptop's webcam doesn't always work when it comes to the Fast Access Facial Recognition function... And it refuses to install some apps and after it's been on for a little while, it stops opening apps. And it's also been disconnecting me from the internet. Well, it says I'm connected and that there are no problems but nothing internet related works. For some reason, this computer is also noticeably slower than the XPS. In addition, the AC adapter isn't always detected and programs CONSTANTLY stop responding and randomly close. There is also a lot of lag. The laptop doesn't even always successfully restart. It's been driving me mad. I contacted the Dell corporate office and they had an "executive technician" call me and all the guy did was uninstall Firefox, reinstall it and uninstall the webcam driver and reinstall it. The same problems persist. I finally decided to file a complaint against Dell to the Better Business Bureau because I want a refund and their business practices are ridiculously awful. I've been hung up on and disconnected by representatives even though I wasn't even being rude or loud. Calling back is a pain since the wait time can be forever. Overall, I've spent well over 30 hours speaking to representatives. I've spent countless more hours waiting for technicians to come and reformatting the laptop myself and re-customizing it to my liking (i.e. installing programs, changing settings, etc.). I've probably reformatted over 10 times.

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Dell - complaint

To whomever concerned, The purpose of this email is to lodge a complain against the service of one of your sales staff - Andrew Wee, extension number 8632166. At the beginning, he promised to let me know if he can throw in something for me after I placed my order. My order is placed on the 13th of June and still no news even till Tuesday morning. So I...

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Dell broken computer

I purchased a Dell XPS 1710 laptop with 3 years additional warranty in 2007. In April, 2009 it started having problems. I spent over 40 hours on the phone with Dell service technicans doing what they told me to do. I asked for an RMA number to return it, but they refused. On two different occasions they sent technicians to my home to fix the computer, but it never worked properly. They finally allowed me to return it, but then said the part was on backorder (six weeks). Then they finally told me they would send me a new computer. That was almost a month ago. Still no computer. The website shows where the new computer was cancelled 3 different times. I can't get anyone at Dell to call me to resolve the problem. I'll never buy a Dell computer again.

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mstex
Wichita Falls, US
Jun 02, 2011 12:09 am EDT
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I finally got hold of customer service. I have gotten hold of them 4 times to be exact. Different stories or not understanding English is what I got when I dialed the Austin, TX. number. I got lied to twice also. Shame on this company. You are supposed to be out of Texas? I am 7th generation Texan and I find your service appalling. I will be getting rid of my laptop and not even looking at another desktop that I was going to buy before calling your company! I cannot believe you would even consider treating the public in this manner! You are taking jobs away from your own and now you will be loosing business in Wichita Falls, Texas. I guarantee that!

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socalwendy
Tehachapi, US
Aug 28, 2009 6:03 pm EDT

If you're still having issues with Dell or even if they're somewhat resolved, I suggest that you email their company heads
starting at the top:

Michael@dell.com
michael_dell@dell.com
ronald_garriques@dell.com
lawrence_tu@dell.com
andrew_esparza@dell.com
paul_bell@dell.com
stephen_felice@dell.com
david_marmonti@dell.com
brad_anderson@dell.com
jeffrey_clarke@dell.com
alex_gruzen@dell.com
joan_hooper@dell.com
william_gray@dell.com
Brooke_Adams@Dell.com
michael_dell@dell.com
stephen_linder@dell.com
Swastik_Ghosh@Dell.com
mikeeagle1@aol.com
Dawna_Richmond@Dell.com
Richard_Bernier@Dell.com
Us_dfs_customer_experience@dell.com
geoffrey_knox@dell.com
andrew_ramer@dell.com
michael_george@dell.com
Brian_r_davis@dell.com
duane_pond@dell.com
Tracey_selberg@dell.com
jennifer_harrell@dell.com
david_slaughter@dell.com
kelly_rogers@dell.com
Tammy_Luong@dell.com
Brian_r_davis@dell.com
au_tech_support@dell.com
Greg_wills@dell.com
kelly_boatright@dell.com
david_frink@dell.com
jess_blackburn@dell.com
robert_williams@dell.com
shep_dunlap@dell.com
lionel_menchaca@dell.com
stephen_linder@dell.com

My only hope is that perhaps this company that I have been dealing with for almost five years can seriously consider
the problems their customer service and FIX them.

Good luck!

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Dell false advertising

False Advertising on DELL vostro 220s
when configure system there is an option to add build-in Bluetooth(341-7811 Selection made in Bluetooth section Vostro ). Called Dell sale before online order to confirm this is a internal bluetooth module. But when I received the computer, there is no bluetooth at all. Ask for send me the part. 7 days later, no part was sent, and dell tell me there is no such part at all. Dell doesn't have a build-in bluetooth for this computer at all.
this is totally false advertising. BBB complaint filed. Looking for compensation and system replacment.

My dell order number [protected]

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Dell gift cards

I have been unable to use my Dell gift cards for purchases. Starting Jan of 2008, I started to gift myself a $100 card a month. Some were E-Cards ($600), some were Hard cards ($1200) sent in the mail. All have no expiration date.

Around Dec of last year, I didn't receive my card in the mail. After two hours on the phone getting passed on from person to person, I finally hung-up and called my credit card company and canceled that charge. I continued to buy cards till I had $1800 of them.

Then I decided to use one... and that is when the trouble started. I took me over a week, hours of waiting on the phone, etc till they were able to correct the E-Cards. They assured me the other hard cards would work.

Two weeks later, when I decided to use the hard cards, I was able to use 2 of them and place some orders. Unfortunately, the orders went through, but the cards were later invalidated and my orders canceled. It seems they were invalidated by Dell. One order I was not notified, the other I received an email. After speaking with Sales, they were going to contact Dell Card Service and correct the problem. I also called Dell Card Service and asked them to follow-up with Sales. Neither of them did, although they said they would.

That was almost two weeks ago. I have called daily, e-mailed daily and generally gotten nowhere with Dell Gift Service (they say their tool to fix the problem is broken) and Customer Service.

Now, I go to check the balance on the remaining 13 cards at Dell's website, and some show invalid, some show $100 original balance. Unfortunately, the ones with a balance do not go through when I try to make a purchase. There is no expiration date on this type of card, yet they show as invalid.

I average an hour a day and have used all my lunches and breaks at work trying to resolve the problem. Those hours have added up to days, many minutes on my prepaid phone, and still no resolution. The managers I call are often there on site, but let my calls go to voice mail after holding for 20 minutes or so. Often I am passed around and then disconnected. I have told this entire story to dozens of Dell employees (Sale, Service, Gift card care).

Several employees promise to call back the following day regardless of the outcome, and have not. These people owe me for my time, my minutes, the sales discounts I was unable to use, and finally the frustration of getting the runaround. Why does Dell treat their loyal customers so poorly?

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Dell billing errors

In June of 2007 I purchased a computer for my son for Graduation from Dell and set up an account. At the time I had a credit limit of $6000. The computer was under $3, 000. Over time we made the payments on the account. Suddenly last summer my balance jumped from $2300 to over $6000. When I called and inquired as to why, they responded that I had purchased a Widescreen Sony TV and various other items on my account. I filed a dispute, but they could not tell me where any of the merchandise I supposedly ordered had been shipped... I they have since turned me over to collections and I have spent months faxing them my dispute, additional correspondence back and forth with still no resolution... just annoying phone calls from their collection firm. HELP! Do I need an attorney?

Thanks,
E Powell

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xDell Customer
, US
Sep 16, 2009 6:04 pm EDT

anyone having problems with Dell finacial services please contact me, I am interested in speaking to you. Newlifebegins@gmail.com

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E. Fortson
Lyndhurst, US
May 20, 2009 7:41 pm EDT

I have run into an issue with Dell as well. I have made payments of $295.00 since 9/2/08 on a pc and laptop my mother purchased for me in Dec.07. Today I received a call from a collections agency; SRA associates saying my mother owes $2, 000 and that we have not made a payment in 1 year. That in 6 day if I do not take a settlement and pay $1, 600, further action will be taken. As I was speaking to her I told her I was looking at my financial records and I have the proof of my payments in front of me. I could e-mail them to her or whoever needs them. She just stood with the sorry Ms. and the threats.

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tkmcguire1
, US
May 19, 2009 6:42 pm EDT

You need an attorney, those are fraudulent charges on your account and you are not responsible for, it looks as if someone has stolen your credit number.I would definitely speak to an attorney if i were you.

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Dell defective merchandise & computer returned

In February I purchased a laptop from Dell. Within a few days I began calling Dell because the computer was defective. I was transferred 13 times on one call, called over 20 times, each time I was connected to someone in India, who transferred me to someone else in India. While I was on hold, a recording told me that for an additional fee I could speak to someone in Northern America.

After I was cut off the last time, I gave up and sent the computer back to Dell with a letter explaining my frustration with their customer service and requesting they not send me a replacement.

Then I began to get statements and dunning phone calls from Dell Financial Services saying I owed them the cost of the computer. I wrote them several times and told them I didn't have the computer, they did and I owed them nothing. Last month I spoke to a customer rep in Financial Services who actually called me back and told me she had resolved the issue, my balance was zero and I would not hear from Dell again.

Last week I received another statement and Friday I got a dunning phone call. I called Financial Services again yesterday. I got a rep who could not think or speak anything but what was on her script. She continued to tell me I owed for the computer, I kept telling her they had the computer and have had it since February, she would go right back to script and asked me if I wanted to make a payment. I gave up.

Today I am writing the president of Dell because I cannot believe the level of customer service they have. It is outrageous. I am enclosing a copy of my return receipt for the computer signed by their employee on February 25th.

If anyone has suggestions who else I can write to I would appreciate it.

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Johntkr
Bethesda, US
May 24, 2009 11:43 pm EDT

I complained to the Better Business Bureau. If every person who has been wronged by Dell complains to the Better Business Bureau, more is likely to be done about it. Here is the link to file a complain about Dell:

www.bbb.org

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10:28 pm EDT
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Dell programs locks up all time

i started to rent this laptop when 1-week later i called to complain about it not working right so when i was the phone with this guy after being on hold20min he came back on a told me that it wasnt there problem and that i would be stuck with it and hung-up well knowing that i dont have money to be throwing around like i waited and called back after cool heads but that was big mistake and the asst manger started yeling at me on the phone so hung-up went in, the next day and asked them to fix the problem the gut at the counter litterally ripped from hands and we will get to when we can and laughed the lady told me next it would be ready so i called and they told me that they have to get knew disks order, the guy in the back ground was laughing loud saying curse words about i ll get next ######ing year and that i would just to have to deal with it so this lady said that it would be next week before they can get around too even checking on disk.so i called the following week after i went next door to rent from rent a center (which by the way is cheaper and better)!and so 2-weeks go by and they call me to tell me its done and so i go to get it and i asked the lady if they were going to credit me the two weeks for them to have it and she tells me HELL NO AND THAT I BETTER NOT BE LATE WITH THE PAYMENT OR THEY WILL COME AND GET IT and charge me double too get for being a pain there side, wow i just dont know how they can get away with that [censored].i bet the company could care less, because their independtly owned BS BS BS -evans, colo

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Dell crashed my computer

I spoke to Dell about my new laptop that was running slow. They informed me that a program they sell will spped it back up. It's called PC Tuneup and it's forsale on the Dell webite. When I went to purchase it, it redirected me to Iolo.com web site to pay for it. So I did. I installed it and then ran it. It took about 2 hours and then it needed to reboot my computer. After it shut down it tried to reboot and it failed. So I tried safe mode and found out now my Microsoft folder was coruted and andything that was microsoft was now crashed.
I lost alot of files, personal pictures of my friends that was sent to me from Iraq that have been killed in action. (can't replace those pictures or emails.)

I spoke to Dell and now I fined out that this Dell PCtune up program put out by Iolo.com is in fact not compatiable with the operating system that came with my laptop from dell. (Vista 64bit) and they have recieved 100's of complaints to this efect.
Case Number CAS-636300

I have been in contact with Iolo.com and they deactivated the subscription and said I would recieve a refund within 24-48 hours since I paid with Pyapal. That was 2 weeks ago and still no refund.
I called Iolo.com again and spoke to someone else and gave them the case number and they informed me it was escolated to a manager last week but still has not been autherized for a refund.
RECAP they took my money killed my computer, deactived the program so it can't be used again and havn't got around to returning my money sent to them via paypal.
I NOW ASK ALL WHO READS THIS TO NOT BUY ANYTHING EVER FROM Iolo.com AS THEY WILL KILLER YOUR SYSTEM AFTER TAKING YOUR MONEY. SPREAD THE WORD THERE CROOKS

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Marianne 2
Leesburg, US
Feb 13, 2010 7:34 pm EST

I am having the same problems. I RECEIVED A MESSAGE THAT I had two problems areas on my computer. When I opened PC Tune up I was advised to reactivate, which connected me to iolo. My account was charged but the program did not work. When I contacted Dell I found out I had paid for PC Tune UP when I bought my computer till 2012. Dell after a total of 12 hours on the phone with teck support cannot figure out how to connect PC Tune Up. In the mean time iolo has charge my account twice and claims I need to contact Dell to get a credit. Dell claims they have no record or information on the two charges. I would say this is a fraud scam if I ever saw one. My Service Case No. is [protected]. I am in Flordia my next course of action is Channel 6. So far all Dell does is transfer me from one dept to another.

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Dell will not cancel order

On April 1 2009 I placed an order for a laptop computer online. The next day I received a order confirmation stating the computer will not be shipped until the 28 April. I immediately e-mailed Dell asking to cancel the order as I didn't care to wait for a month. I received a reply saying the order was on hold and to confirm that I wanted to cancel. I replied to the e-mail confirming the cancellation. This all took place in the first 24 hours, my next e-mail from them stated that they couldn't cancel because the order was in production, however, I could return the computer within 30 days and get a refund. After fruitless e-mails with the same reply I tried calling Dell's help line... After being routed through several people who just kept passing me to the next person they hung up.
So it looks like I'm stuck waiting for a month for a computer I need now. So remember this, if you place an order you will get stuck with it. If this posting saves one person from visiting Dell Hell it was worth the effort

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Eugene722
, US
Sep 08, 2009 6:32 pm EDT

I agree with comment, DELL Needs to be challenged legally by the Dept of Justice on its policies that violate FTC law

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Eugene722
, US
Sep 08, 2009 6:30 pm EDT

DEll Changed its "policies" April 2009, but there is a question that their policy may VIOLATE Federal Trade Commission Law.

FTC law specifies that all customers have the right to cancel ANY transaction whether on the internet or not withing 72 hours of making the transaction, this excludes Sundays a Holidays as business days.

If your Ordered item on the Internet, you may have difficulty re contacting DELL because their Customer Care Group is in India now. Word is that these Indian people are trained to say that item is "in production" and can not be cancelled. However they operate on a recorded line so you should too. Record them just as they record you, make sure you say the date and what you are attempting to cancel and make sure it is within the 72 hour time period. Also make sure you purchased the item using a Major CC .

You should also send the Customer Service group and email on the same day you speak with them to CANCEL your order.

Dell tries to make all your online purchases subject to Texas law and you agree to arbitration before buying ANYTHING from DELL online. See what you give up to get a good bargain? Make sure that if all else fails that you can live with paying the 15% restocking fees they may charge you if you don't Cancel the order in 72 Hours. Those fees are how they pay for those people in India..

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Johntkr
Bethesda, US
May 24, 2009 11:41 pm EDT

I had a similar problem. I tried to cancel my XPS Desktop order within 24 hrs. and Dell refused to cancel my order. I complained to the Better Business Bureau. If every person who has been wronged by Dell complains to the Better Business Bureau, more is likely to be done about it. Here is the link to file a complain about Dell:

www.bbb.org
Dell may charge a 15% restocking fee plus shipping for orders you try to cancel.

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Dell credit line application and tech service

I bought a computer, printer, the works for my sister more than a year ago. Last weekend, "sister" called Dell to get service on her computer... paid $50.00 to have it fixed thru internet access. She tried it out, still not fixed. call tech support back, they wanted $50.00 more. She didn't have it..they offered her a line of credit for $4, 000.00 using HER SS# and Name.. she applied for it. Tues morning I received a call (not my sister) to verify that I(not my sister) was trying to open a line of credit, I told them no.. they said that they will report it as fraud and deny the request. I said I wanted the contact information of the person who is trying to get credit under my name including their phone #. e-mail etc. so that I could report it through the police department. They REFUSED to give me that info saying that I would have to get a court order for them to release that information... I spent the next 5 hours calling credit reporting agencies. called Dell back... told them I had a right to know who was attempting to get credit under my name etc.. was transfered from one dept. to the next... having to explain over and over again... continuously told that "this" dept doesn't handle it or that I was not entitled to that information.. Then last night, my sister called and said she was having trouble with her computer and told me she was waiting to hear from Dell about HER new line of credit? I told her what I just went through, she then forwarded to me the two e-mails sent to her from Dell that clearly show HER NAME, HER ADDRESS etc... however, my name was populated (old address, old phone #, old information from when I bought the computer for her, no longer valid) in certain areas too. Clearly, the technician used the purchase information to populate some of the fields and used her information to populate some of the OTHER fields.. my SS# was NO WHERE TO BE FOUND... needless to say, this was a huge mistake on the part of Dell... I called them today... another 3 plus hours... I complained about my entire day being wasted due to their mistake which could have easily been taken care of by Dell telling me who else was involved in the transaction... All of it was plain as day.. STILL now 2:40 PM Wed.. my sisters computer is still not fixed., HER request for a line of credit to get her computer fixed has been marked as fraud which it shouldn't be.. since she gave her info to obtain credit... we don't know what to do to get service. Thus far, I have spoken in the order I have spoken to them; Anny, Anise Rose, Amanda, Anise again, Aradia, Rakesh, Cathy, Jake, Alex - supervisor, Roz, Jack, Richard, Amanda again. May, Joel, Harry in Tech support who was trying to get me through to his supervisor and did, .. put me through to Greg who was clearly eating and talking at the same time... I told Greg, I can't understand you.. mumbling.. speak clearly.. which made him mad so he transfered me into the automated system without saying anything.. just chewing on his food... then Lageshwari.. who couldn't help me at all she said and proceeded to transfer me again... 8 plus hours in two days.. transfered more times than is imaginable, I'm so upset that I began swearing which didn't help.. what do we do? I even threatened to contact the Better Bus B., to no avail.. I'm so stressed out right now... it is actually good medicine to sit here quiet and type out this complaint... Dell, your customer service it absolutely terrible.. I have bought two complete desk top computer systems from your company, printers, scanners, etc... NEVER AGAIN.. my sister still awaits help with the computer I bought her.. There is no excuse for treating me the way I have been treated. I am actually tired and plumb out of steam from trying to straighten out this situation. The only thing now to do is file complaints about Dell Financial and Dell.com to everyone imaginable.. I warned you and you just kept transering me.. HOW RIDICULOUS!

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Dell adapter scam-dell

I bought an Inspiron 1520 14 months ago. Early on I noted that the adapter dell sent would sometimes slip out if the laptop was touched. Then at 6 moths I started getting a message on power up -"AC adapter wattage & type cannot be determined". Two weeks later the battery was drained and the system wouldn't recharge it.

I called Dell and asked for a new adapter as I felt that slipping out and "adapter type be determined" message I got on power up meant the adapter was faulty. Dell absolutely refused to replace the adapter even though it (as turns out) Dell KNEW it's adapters were causing MAJOR pc damage. The pc damage caused by Dells faulty adapters is HUGELY profitable as Dell has been using it to sell extended warranties, new batteries, new adapters, and new motherboards to customers. Thousands have been affected by this scam. There are class action suits yet Dell has made no official recall or admission.

These faulty Dell adapters that can't be recognized by your new laptop will eventually cause your battery to be unrecognized by the pc. And the battery will most likely need to be replaced in a matter of months. My 14 month old laptop is on its 3rd adapter, 2nd battery and 2nd motherboard. All because Dell was sitting on a truckload of adapters they knew had serious design flaws and shipping them out with new computers purchased Dell KNOWINGLY sent these adapters to new buyers and as replacements to anyone under warranty.

http://www.laptop-junction.com/toast/content/dell-ac-power-adapter-id-chip-died

http://getsatisfaction.com/dell/topics/_the_ac_power_adapter_type_cannot_be_determined_your_system_will_operate_slower_and_the_battery_will_not_charge

http://chaotictech.wordpress.com/2008/06/19/review-dell-refurbished-adapter/

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Dell billing dispute

I have been receiving a phone calls from annoying indian voice 7 time a day. I have told them that I do not owed from Dell I have paid off my remaining account balance last August of 2008. I have told them that the amount they are trying to collect was a refund check that I mailed it back last November 2008. I made a payment for my husband Dell account for $70 last Oct. 2008 I dont have the billing so I just reference his SS# on the check memo, however the Dell applied the payment on my dell account which has zero balance, then I received a $70 refund check from Dell. I contact the Dell to apply the payment to my husband account because thats what the payment for, They finally applied the payment to my husband account, so I mailed the refund check back saying that I'm returning the attached dell check refund $70 along with my billing please write off the $70 balance on my account. I thought that was the end of it...but they never write off the balance on my account. I have send 4 follow up letter to resolve the issues but never gotten a reply, I been fighting with them since December to present. I'm so frostrated I was being harrass on the phone by the dell collection for something that I did not owed. Now it's ruined my credit I'm thinking of filing a complaint to state attorney or file a a law suit for distorying my credit, now I can't get a mortgageloan due to this. I don't know what else to do, is any one there has a suggestion on my problem.

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Burned Customer
Scarborough (Toronto), CA
Jun 17, 2009 8:24 pm EDT

I am having a similar problem with a fraud complaint (somebody got credit using my info) I contacted them, I sent affidavits; I even did a small investigation and gave them the address where the purchased products were delivered. Seven months later, I received a bill from a collection agency trying to collect the loan which was obtained in fraud. I got fed up and contacted the Better Business Bureau with my complaint (http://www.bbb.org/online/) Eight days later I received a reply from the BBB with a letter attached from Dell Financial where they have retrieved the account from collections and reopened the investigation their incompetent team of investigators did not finish before. My suggestions is to contact the BBB and submit a complaint. I hope this helps

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Dell cancellation

I hate those people from the protection plan. They don't understand how to cancel the fee. Don't they understand the meaning "cancel"...geeeezzzzzzzzzzz...you people are giving too much headache...

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Wanda Hilliard
Raleigh, US
Nov 15, 2012 7:21 am EST

Dell Credit Protection Program is not a credible service. I have the Credit Protection Program and my home was burglarized. Dell Credit Protection Plan refuses to accept the police report saying it was an unlawful entry, with the computer listed on the police report. I also did a conference call with the Police Department and a rep. from Dell Credit program, and they said they don't believe it was the police. I plan to file a complaint with the Consumer Bureau/ Attorney General/Better Business Bureau office in that area. Something is wrong with the service. They go above and beyond not to pay any on the claim. Dell Representative with the Credit Protection Program says unlawful entry does not tell them how they entered. Then after several (6)? call to the Credit Plan a representative answered and told me something new about processing the claim. This individual says now I need the police to write on their letter head saying the report filed is all they provided based upon their policy for the County and State I live in.
My home was burglarized in August, and we are still fighting over the claim. They are TERRIBLE...Wanda Hilliard

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Jennyh65
El Paso, US
May 05, 2012 6:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I applied for the Credit Protection Program from Dell and found out that they do not render the services that they give you the full scripted speech on. I am so disappointed in Dell, thought they were different from all of the other companies that are always seeking how they can take the customer's money. Well, you know what I will add Dell to the list. Recently, I was laid off from my job and applied for the Credit Protection only to be denied. Too All, under no circumstances believe the representattive that is attempting to sell you the credit protection. Dell will not live up to their agreement, take it from someone who has paid into the program only to be denied.

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Dell doesn't care about their customers

Please read below!

This is my reply to their uncaring response.

This is the response I get from Dell after explaining my problem. Surely you can reference my dell account number that I filled in or my name and address but since you can't my customer number is xxxxxxxx, xxxxxxxxxxx equipment sales.

wouldn't a call have been more appropiate? This is the lack of customer concern I am complaining about.

Dear John D Moore,

Thank you for contacting Dell Online Customer Care.

To protect your data privacy, we require a Dell identification number. This can be

found on any communication you have received regarding this order.

A Dell identification number can be an order number, customer number, service tag

number, express service code number, case number, or DPS number. I would request you

to provide the name on the account as it appears on the original order documents.

Please get back in touch with us once you have located this information and we will

be glad to assist you.

Sincerely,

xxxxxx xxxxxxxx

Rep ID xxxxxxx

Dell Online Customer Care

http://support.dell.com

When corresponding with Dell, please include your order or customer reference number.

Original Message Follows:

------------------------

* * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *

*** This is a feedback Message from the Dell Online Communications Center. ***

******************************************************************

Customer Information:

***********************************************

Requesting Organization(Empty for DHS) =

Name = xxxxx

Customer Number = xxxxxxxxxxxxxxxxxx

Requestor E-Mail =xxxxxxxxx

Contact Phone =731-xxx-xxxx

Service Tag =

Case Number =

Order Number =

Issue Category = Other Question not listed

Year Of Birth = NA

***********************************************

Ship To Address:, -

Bill To Address : xxxxx blvd

jackson, TN 38301-

***********************************************

Problem Description:

20th January 2009 Letter to Dell computers concerning a very unfruitful and

disappointing Christmas for my daughter Rebecca.

To whom it may concern:

I ordered my daughter Rebecca a laptop for Christmas with a protective sleeve. I

received the sleave within a few days. Her laptop, is however, a different story.

Dell sends me a delay notice, and I assume it's just the holidays and I prefer dell

computers, so no big deal, I'm in business and delays happen. I tell my daughter

it's on its way and not to worry. Today is the 20th of January and when I call, I

find out my order is canceled due to a credit hold according to customer service,

who refers me to the credit department. The credit department doesn't know what I'm

talking about and that my account is fine with a balance of $21.84 and an available

balance of $4, 333.82(out of $5, 000.00) and is very willing to transfer me back to

sales so I can reorder the laptop that I DID NOT CANCEL. This is rediculous! I

have had to cover for your company(DELL) to my daughter for a month telling her

everybody is busy and delays happen, but the lack of concern is unbelievable. I

received the bill for the sleave but did anyone wonder what was suppose to go in the

protective sleave? No! You deducted the amount of the laptop from my available

credit and You canceled my order for no reason and no reason was sent or stated

anywhere on the email(it did say it was reordered but I had to search for that by

checking the additional orders link, but customer service said it was on hold? and

the credit department said it was canceled?). If I had not called then I would

still be making excuses for Dell to my daughter, who wonders why she was left out at

christmas. This may not be important to Dell but as a father it is very heart

breaking to know that your company is aware that these could be christmas gifts and

you would figure that somebody would take a little special care at this time of the

year. Times are tough and this was her only gift and now that I just told her the

truth, well you can only imagine how I and especially she feels, oh wait, you

propably can't because if you did I would have gotten a notice of regrets and not a

cancelation of order on a delayed notice. Delayed means; on it's way, NOT

CANCELLED. I just thought I would outline this fact for the person who sent the

email. I thought I was a valued customer, but I'm sure now that other people live

by this same illusion.

I have not used any other brand since my first Dell that I purchased. I have

never had many technical issues and love the product. I have 7 Dell computers at my office and I know of at least 10 at our other associated offices. I have defended your product against recommendations of HP, gateway, toshiba and others and have always remained faithful. I find the above facts an outrage considering the current facts at hand. The economy is

rough enough for small businesses and families without large companies deciding to be inconsiderate at christmas. I assume this was an over sight, but really, you remembered my bill.

I have not decided whether I will continue to use the Dell product, I like it but feel that it has lost the respect for it's customers who support it so well.

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LoriT
Provo, US
Jun 19, 2011 10:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I will NEVER buy another Del computer. Their customer service STINKS!
I replaced both my Dels with HP and I'm thrilled with them. I even got a letter from HP to be sure everything was Ok with the purchase. I couldn't even get Del to respond to any of my E-mail requests for help. I didn't even get acknowledgement that they had received them.
My son starts college in September and I'll get him a laptop...an HP laptop. I'm nobody important, just a widow with kids, but I did purchase 3 laptops and a desktop with printer and was successful in talking my married son out of buying a Del desktop.
I hope that enough people will read all these complaints and opt to purchase non-Del products.
Thanks for nothing Del!

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Dell 21 day return policy

Dell has the most ridiculous 21 day return policy ever.
First of all, the 21 days start from the "ship date", so if your package is traveling to you for 5 days, you now have 16 days to try it. Add to that a couple of deliver attempts (my case), and you lost 10 days already, BEFORE you could try the damn computer. Now if you were silly enough to buy it as a gift for someone else and they use it for a bit over a week, you are OVER the 21 days. Now you are on your own because Dell keeps referring to the "policy" and there is nothing they can do.
Moral of the story, DON'T BUY FROM DELL.

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Dell scam

Don't trust such emails!

Ref: dph600014481
Batch number: bn146-7

Dear winner,

As reflected in our first e-mail to you, this promotional program was
Putted on-line to award prizes to winners all over the world, this program
Is sponsored by dell promotion in conjunction with the middle east asia
Program to give out grants to winners worldwide.

A lot of people have benefited from this online program, with winnings
Ranging from $50, 000 and more. this year's program has been designed to
Give out lump sums to fewer individuals and corporate winners. you have
Won the lump sum jackpot of $720, 000. 00 (seven hundred and twenty
Thousand united states dollars).

You are to provide the follow for your winning to be filed out:

1. your full names...

2. your full home / office address...

3. country...

4. direct telephone/fax numbers and email...

5. age...

6. sex...

7. marital status...

The above detailed information will be absolutely necessary for the
Processing of your payment cheques, drafts or wire transfers through our
Clearing house here in dubai

Note: that this winning is valid for 2 weeks and failure to issue claims
After this period will automatically void your payment. remember to quote
Your ref & batch numbers in your future correspondence.

Congratulations and we look forward to hearing from you soon

We once again say, accept our hearty congratulations,

Mrs. ruth anderson
Online co-ordinator

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Zoli HUN
, HU
Mar 09, 2009 11:10 am EDT

Ref: DPH600014481
Batch Number: BN146-7

DEAR WINNER,

As reflected in our first e-mail to you, this Promotional program was putted On-line to award prizes to winners all over the world, This program is sponsored by DELL PROMOTION in conjunction with the MIDDLE EAST ASIA PROGRAM to give out grants to winners worldwide.

A lot of people have benefited from this online program, with winnings ranging from $50, 000 and more. This year's program has been designed to give out lump sums to fewer individuals and corporate winners. You have won the lump sum jackpot of $720, 000. 00 (Seven Hundred And Twenty Thousand United States Dollars).

You are to provide the follow for your winning to be filed out:

1. Your full names...

2. Your full home / Office address...

3. Country...

4. Direct telephone/fax numbers and email...

5. Age...

6. Sex...

7. Marital Status...

The above detailed information will be absolutely necessary for the Processing of your payment Cheques, drafts or wire transfers through our Clearing House here in Dubai

Note: that this winning is valid for 2 weeks and failure to issue claims after this period will automatically void your payment. Remember to quote your Ref & Batch numbers in your future correspondence.

Congratulations and we look forward to hearing from you soon

We once again say, accept our hearty congratulations,

Mrs. Ruth Anderson
Online Co-ordinator

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gaby
, NI
Mar 08, 2009 9:53 am EDT

yo recibi un correo de que era ganadora de la empresa dell

We are pleased to inform you today 7th March, 2009, the result of the
winners in the DELL NATIONAL BONANZA ONLINE PROMO PROGRAMME, held 3th
March, 2009.Your email address have beeen approved for a lump sum pay out of
$1, 000, 000.Please contact our Head Office with your winning
informations for more details; claimdell@gmail.com

Names:...
Country:...
Age:...
Sex:...
QUIERO SABER SI ES REAL

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Dell ridiculous billing practice

When I get old enough to know when I'm doing the right thing or not I'll let everyone know, "Buying through Dell" was not the right thing to do. I was surprised by the ease in which Dell made me a preferred account holder. In less than 30 seconds my 640 credit score was all they needed. They spoke of the "expierience" in ordering was very worthwhile and I must say it was ! For only 32 dollars more I was into more of this or that and before long my 600 dollar computer was near 1590 dollars. This was all for only 36 dollars per month and no interest for 18 months...Well that was fine for 18 months then I was reawakened by the Dell "gotcha scheme" .In that it was for 18 months I paid no interest but only had 18months . In the 18 months the computer was gathering interes at 25+/_ %. I was to have paid this baby off ..but heck for 36 dollars i'll just let it ride...Wrong century to make that fine judgement call. It was a deal from the Devil himself. For at the end of that time I now owed on top of the original cost an additional arm and leg. All with 26.7% interest . Now my payments are set at 50 per month or so they have been for the last year. My statment today after nearly 36 months of ownership has announced that I own a computer that is inoperable but has an acount that is about 10 dollars more than the date I bought it ...How you ask..Wait theres more..in the past i sent a payment in early via the computer ..my reward was a charge of $9.95 for my efforts. I called the next month that was 13.00 the bank draft system i set up 5 times has not worked yet. I get the feeling that Dell has a alpha numerical mix match in their name .Instead of the fourth consant for a first letter they really should use the 8th..an explination is not required. With this last gesture of arrogance I speak to all of you who think to use Dell as a computer and say..."MAN---GET---AHOLD----OF-----YOURSELF"
It's not to late to do something about that irrisponsible act your going to commit. " Please Dell let my people go..."...It is with remorse I post this a dying, withering, yes sucked to death buyer of a Dell..

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Valerie
Valerie
, US
Apr 17, 2008 4:26 am EDT

Dell has charged back over $780.00 in deferred finance charges after the promotional period runs out when you still have a balance. Which you cannot pay-off through the normal payment options. They put most of your payment toward other purchases then the promotional plan balance get the smaller of the payment split.

Isn't this illegal? Now I owe finance charges on finance charges. You should only pay finance charges on the remaining balance.

When I called to complain with Dell, they only offered $75.00 to keep me quiet when I said I will start/join a class-action lawsuit about this deceptive practice.

Clearly a bait and switch tactic.

M
M
momamberG79
Zanesville, US
Oct 18, 2009 2:58 am EDT

I know exactly how this feels. Started out with a $1000 laptop and was so happy I was getting one as I was on bedrest for preterm labor and the laptop made time go by faster. Shouldn't have been so happy though because one month later I discovered the truth of Dell and have regretted my decision ever since. A $1, 000 charge is now over $2, 000 after 5 years. Even paying $100/month didn't really make a dent and after a couple of missed payments due to medical reasons and no job (with this economy) they turned it over to Pentagroup so now I have Dell and Pentagroup both bugging me all hours of the day and night and the interest just keeps going up, up and away. It is like making a deal with the devil getting a laptop from them. Sad thing is it is in my grandmas name as she was nice enough to let me finance it through her name and now I can't pay it off like I was planning all because of finance charges and hidden fees.

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