Dell Computers / do not buy a dell computer unless you want to be ripped off!
I think it is important for anyone who is considering buying a Dell computer to know what they will experience if the computer does not work properly. I bought a XPS laptop computer. It did not work well from the beginning. It would shut down without warning and I would lose whatever I was working on. I began calling Dell Customer Support about 17 days after I received the computer to try and resolve the problem. Over the course of three months, I called 18 times with no luck. I asked them to please send me a computer that worked, to fix the one I had or to refund my money. I was told that they would not refund my money because it had been longer than 21 days since I ordered the computer. I explained that I began calling 17 days after I received the computer. It did not matter. The week that my computer was being built and shipped is included in the refund period. I was told that the warranty did not apply because the problem with my computer was a "software problem". (It was not a software problem, it was a defective motherboard). I reloaded Windows two times, and jumped through numerous tests, etc, and no one was willing to take care of the problem. Dell's Customer Service does not give you their name or extension so you have to restate the problem every time. On two occassions I was told that they would "escalate" the problem to a technician that would personally handle the case. They said that someone would call me and assured me "that the problem would be resolved". No one ever called. It was only after I filed a complaint with the Better Business Bureau that I received a call. This came after 18 phone calls and approximately 27 hours of my time spent on the phone with Dell Customer Service. After three months, they finally sent me another computer. BUT HERE IS THE WORST PART!!!!!! They sent me a refurshibed computer because they said that my computer was no longer being made!!!!! I told them that I paid full price for a new computer and could have saved several hundred dollars had I bought a refurshibed one. I also explained that when I began calling about the problem with my computer three months prior, the computer was still in production. Dell did not care. They sent me a refurshibed computer that I paid full price for with no upgrades!!!!! The new computer works better than the last one but still has some quirks. Since this has happened to me I have started talking to other people and have found numerous people that have had the same problems. I think people should know how they will be treated by Dell
DO NOT BUY A DELL COMPUTER UNLESS YOU WANT TO BE RIPPED OFF!!!! IF YOU HAVE A PROBLEM THEY WILL REFUSE OT FIX IT!!!!!
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