Dell
reviews and complaints

I am so dissappointed with my dELL LAPTOP AND LACK OF AN English speaking person I am ready to throw it out the window purchased a studio 15. It just shuts off the screen goes black and you loose everything... I have had every tech possible try to help plus have sent the comp. to the techs and it came back minus a new hard drive they said they didn't carry them there so why did they have me send it there to begin with? Finally received new hard drive with no screws to insert it..It has been a hassle from the first week I received the garbage computer. I called within the 21 day trial date to make my complaint, They told me they fixed it so I like an idiot beleived them only to have the computer start shutting down again now the 21 day grace period is past and they won't allow me to return or exchange it.. Where or whom can you go to? We need these problems resolved? As you guessed the computer still just shuts off all be itself... Lesa Buckley

I have had good experience with Dell financial services until in early September I noticed an extremely large purchase charged to my account. I did not make the purchase, and it happened when I was out of the US on a trip.

The first call I made to them, the representative reported that someone with my name in Franklin, Tn, had charged a bunch of cameras on my account. He said it looked like a mistake and he'd have to contact the salesperson. Well, I thought all Dell purchases were made online, not with a salesperson.

I called back two weeks later to be told by another person that I would have to speak to someone in the Verification department. This person said I would have to fill out an affidavit and have it notarized, stating that I did not purchase the items (whatever they were -- and they couldn't tell me what they were). I was able to download the affidavit from my account which by this time was frozen. I sent the affidavit by Certified mail, and they received it on 9/25/06. I have since email several times and called several times to ask about how I would make a payment to keep the bill from going delinquent for the balance I had incurred. Fortunately, they were able to permit(!) me to get into my account enough to schedule a payment by Checkfree.

I continued to get affidavits and letters saying that I needed to return them or they would consider the transaction legitimate. Finally on 10/20/06, they posted a letter in my account (I still cannot see the balance) saying they had credited me with the large fraudulent purchase.

Today, I called to see how to access my account, calling the number listed in the notice I downloaded. The phone number turned out to be an answering machine referring me to another number. I called the second number and they stated they were done investigating the fraud, so they couldn't help me any further. I would need to speak with Customer Service. They patched me through to the wrong line and then I called Customer service back, but never got through to anyone about when I would be getting a new statement and be able to pay off the account.

I do not intend to ever use this account again. I will use a credit card from now on. At least there are more consumer protections with it.

William
Cherrylog, Georgia

3 Dells computer in 3 yrs and ruffly 5, 000 $ later "Still NOT WORKINN"

I had a small problem with installing an update to Stamps.com on my Dell Inspiron 560. I called Dell and spoke with "Christopher" ID 237851 who "recommended" the, $239 service package to fix this. I accepted, under the condition that he actually fix the problem. He assured me he would. Two hours later I had to leave for work and he said it would be fixed when I returned. When I returned a few hours later, I had to go into msconfig to get the PC back into regular mode, among other things. The PC then took forever to start up and the only way to get internet access what to unplug and replug in my connection to the Verizon FIOS router.
I then spend an hour on the phone with Nupendra (197198) and had to leave and then another hour and fifteen minutes later. All to be told, "the only way to fix your problems is to reinstall windows" and loose all my programs! He accepted no responsibility for the damage to my PC dell has done.

Agree!
Never buy a Dell.
Our desktop is only two years old. The hard drive went and then something with the internet went. So far we have spent $120 and we still do not have a working computer.
The worse is that we were told that this is completely normal for your computer to have all these problems after only two years.
We spent two hours on the phone with tech support, paid money to have this person help us and it still does not work. After paying them money to help us, we were told there is nothing more they can do and now we have to pay to have someone come out and look at it.
Never, never buy Dell!

Same crap. I was one of the few that have consitent good experience with Dell( a laptop for work and another desktop for at home)...UNTIL TODAY! I had inherited an old 4600i from my mother-in-law after she passed away. Shortly after recieving it the desktop's hard drive crashed. I called dell up and asked for the compatible replacement drive. He told me wich one was compatible and they had in stock. Got and it didn't work. In fact now the cd drives didn't work as well. Tech sent me new restore disks, still didn't work. After a few phone calls and nearly 4 hours on the phone, the tech had gone cover to cover in his "what to do" manual. He said it must be the motherboard too now.

Ok do you have replacement motherboards? No we don't make them for the 4600 anymore. (this process had already taken about 3 weeks. So I buy dell refurbished boards from 3rd party, still same problem, still doesn't work. I finally decide to get a new PC form the company I bought the motherboard from.

I was within 90 days of purchase and thought I'd call to see what dell would do -maybe I could exchange the never working drive for memeory for my existing pc or something. New technician, he checks the drive and says, your problem is that the drive isn't compatible and we don't have compatible drives for your pc anymore-it was too old.

No problem he says, I'll document all this and transfer this to customer service, would you like to buy that memory now? No I'll wait to talk to customer service.

Over an hour later and having to go to a "manager" for customer service. (right) I'm told you didn't ask for a return within 21 days, so you are not eligble for a return period. Even though the day I discover they sold me an incompatible drive and I bring it to their attention, they so no, I should have asked for a return on the drive when he said my motherbaord was bad too.

I reminded the brainwashed "manager" with "full authority to make this descion, and there is no one above me" that in the current economy and business climate, that he might not want to take this $120 stand for the attention it would recieve. In addition was he really willing to lose a customer that had already purchased 2 pc's and had bought parts for all three because I followed the techs determination that it was the motherboard now and I didn't ask for a refund on the wrong drive sold to me in the 1st place. He simply responded, I have already made my descision.

BYE BYE DELL! It only take sone bad experience to lose someone and 250 of their closest friends and business associates. It only cost them $120 too.

Same thing I am going through right now with my Dell computer. It won't work half of the time, I can't even get on their website with the computer to have them help fix it. This is my second and I should have learned from the first, it was a mistake to buy another. I have had to download the software twice now.

If you pay over $3, 000 for a computer that is a lemon - why can't we do something about the money we spent on it - esp. if it is less than a year old (or more for that matter!) How long should this computer last w/o problems?
Interesting enough - no one knows at Dell knows what a lemon is! (like the lemon law on cars in the US).

Do we call the BBB (Better Business Bureau), hire a attorney, send the computer back - and/or order a new one and send the one that doesn't work back within the time frame?

that actually sounds good ? what do you think would happen? Kathy

I would love to hear from you. I do have another complaint about the same computer on this site somewhere. XPS M1730

Every word you are reading is true! What can be done? Seriously!

I bought a Dell had it no time before the hard drive messed up they replaced it and I continue to have problems and everytime I called I get someone I could not understand their language. I stay out of work several days trying to get my computer fixed and it finally quit and guess what warranty was out. I took it to a computer shop to get it fixed I was told it would cost me more to fix it than I could buy a new one. I paid double what a computer would cost I got it through a promotion from Bellsouth so I decided I am not paying them another penny which it was like maybe 2 to 4 month left . All together I paid about 1500.00 for it. So now they are trying to sue me and now they say I owe them over another 1000.00 you know what I do not care they can do whatever they need to I am not paying them another dime.They are crooks please please DO NOT BUY A DELL you will be sorry. Even I company would not buy from Dell we have HP and that what I have now.

I am going through the EXACT Same Story you just told right Now!

I will NEVER Think about buying anything from dell AGAIN!