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Dell Complaints Summary

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Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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7:56 am EST
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Dell bad service

I have had Dells for over 10 years, and have bought one an average of one a year. I decided to buy the Dell Studio 1535 laptop which was the new stylish line, I didn't want the XPS laptops because they hadn't updated for a while. That's when my problems started. I received the laptop only to notice there is a design flaw with the USB Ports. The left side of the laptop is not identical; one of the ports middle pieces is shorter so you have to force the usb drive in. The computer wouldn't correctly start up when put to sleep. So I called Dell Tech support and he said you can fix it or return it since it's so new. I said I'll return it and wait a little bit till they worked out the bugs, and he transferred me over. The Dell return specialist said oh no why don't return it we can fix it will be fine. So they changed the motherboard, a couple weeks later I would have hissing sounds from the speakers. I had to learn to play with a lower sound level due to the speaks not being able to play loud enough sounds. A keyboard was replaced due to a button falling off and not able to put it back on. The mouse occasionally stops working, so you can't move the pointer correctly. You have to wait a little bit for it works. Occasionally the computer goes into sleep mode, and when you press the power button it doesn't turn on, just you hear noises, and the only way to get it to work is pull the battery. My final problem has been for some reason, when you turn of the computer the clock stops working, both on the os and bios. If I leave the laptop off for a day it turns off for a day. The cmos battery was replaced and still occurs. Dell tech specialists have done a 10-15 software repairs no luck. And if I lose connection with one, the new tech wants to repeat all the steps. I mean how many times can you install the same bios? To make sure it's not a software issue dell had me wipe the computer and no luck. So now I am sending a laptop to the dell tech depot to be looked at? Oh yea somewhere with all these changes the control buttons for the sound and other dell buttons have stopped working and do not light up. Also now my computer squeaks when you adjust the screen position, due to the multiple things that have been changed. I remind a dell tech support that I had a choice to return it, and was talked out of it. They remind me I'm past my return date, and if there are continuous problems, not to worry dell will keep fixing it for 3 more years. If you keep repair a computer, eventually you risk causing other things to break. I have never had to call dell about a computer more than once a year, Dell's quality of products has greatly diminished, and I am hesitant to ever get a product from them again. Tell me if you were in my place what would you do? Oh yeah I called dell to remind them of the return specialist who talked me out of returning the computer when it first failed, the tech coming from India didn't get what i was saying, put me on hold then hanged up on me.

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Dell misrepresentation of hardware required

I contacted Dell in Septmember to purchase more memory for my Dimension 8200 desktop computer. They told me that I needed to buy either ONE 258MB or 512MB Axiom Memory Card. I had to think about it for a few days since this was a lot of money and a few days later ordered it on line. I followed the online route to determine that I needed to purchase either the 258MB or 512MB card. I decided to purchase the 512MB card and the total cost came to $350. At the time I didn't notice embedded in the fine print is a 21 day return policy. Long story short, it's now February and I decided to finally install it (I'm not a computer expert) but opened my manual and was surprised to see that it states memory cards must be installed in pairs. I immediately called Dell and tech support told me that I can install just one. After 3 hours of being on the phone with multiple Dell tech reps finally the last one told me that I needed to install the memory in pairs and would I like to buy another card. I said "no" Dell made the sale stating that only one would be required. He said that he would transfer me to customer service for a refund. When I got to customer service they told me, sorry the 21 days is up. I explained to them that there was total misrepresentation of the product that was sold and all that they kept repeating to me is that is why they have a 21 day return policy. Unbelievable! They acknowledged that the product that was sold to me cannot be used unless I buy two of them (neither the sales rep in September or their website indicates this...both the sales rep said I needed one of them and even the website states 1x) but it doesn't matter...that's what the 21 days are for. This company is misrepresenting to customers.

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Deli Jimenez
, US
Feb 17, 2009 2:46 pm EST

I understand exactely what you went through. We had the same problem, they are hired Indian liars (customer service is in India) and can't get anything out of them. We still have the wrong computer part they sent us and they will not even refund our money.

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Dell horrible worthless customer service

As always I am left pondering these questions "What is the meaning of Customer Service"? and "Have the job descriptions changed"? or "Is it a language barrier"? OR "Do they not give 2 ***** about the customer"?...I have opted for last thought...just not caring in any way what so ever about the customer. Those days of "Hello this is Dell Customer Service" are long gone...the days when I could have my call answered in English...in 2 mins or less...and with the same enthusiasm that I used to have on the best date I ever had...but NO...that is much too much to ask...not from DELL...oh NO...Somehere in between my 12th person that I talked to today who kept passing me around like the only woman on an island of Men...I realized...in stark reality, that my computer problem was never going to be fixed by Dell...I realized that the commercials were worthless garbage...I realized that other than the Awards that they were giving out for exemptional Customer Serive in India today (as I was told by the 10th representative because of the noise in the background) that I was getting nothing from DELL...that no matter WHO I talked to...short of the CEO which is getting a letter that won't be answered I am sure... is next...that Customer Service at DELL is without a doubt in the same sad category of all the other companies that decided to leave people standing in the unemployment line in America for the sake of saving a dollar...and in the meantime...the customer gets abused by non-caring people that don't even live in the same country. I realized that DELL is no better than the people at the bottom of the mountain when Moses came down with the 10 commandments...but what do I know? I only spent days on the phone with them...all laughing in the background like I said, while I pleaded with them...like a fool to listen to what is wrong with my computer...Dell...there is nothing you can do to fix this major problem that you have...no re-structuring...no corporate jet trips to motivate your people...nothing..because the "Coor" of business is lost in the shuffle between what is RIGHT...and who doesnt care at all...and you DELL have taken the later...you can sugarcoat it with hiring foreign companies...you can offer "perks" and the bottom line is this...the "Art of Customer Service at Dell" is over...because it is not in the "soul" of Management to help the customer any longer...

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goobie2012
Greenacre, AU
Jan 01, 2015 1:13 am EST

I have up to now had 2 run ins with Dell, I vow never to buy Dell again. I am in Australia, original run in was a XPS M1530 laptop puchased 10/2008 for over $3000. Within the 1 yr oem warranty it was getting hot, extremely hot after only 20 to 30 mins use and would every now and them flick to a BSOD and then shutdown. After getting a huge runaround and days of calls and emails and online chats, they finally during a call I made ( call 26 ) to reflash my bios to a previous version, this would keep my fan running constantly, that it was a known issue and that was the only workaround till they could workout the cause, they would contact me when a cure was found. They never called back, the workaround worked for about 8 months and then the laptop refused to startup, after another round of numerous calls, transfers, hangups and arguements, a technician got me to run a test on the laptop ( this was in 2011 ) the laptop test showed a gpu fault, tech advised was known issue, court action against Nvidia, poor soldering on GPU, Dell had extended warranty additional 1 year, but that to had expired, dell wont look at any option short of me paying for repair, laptop was 2.5yrs old. This time round Dell AIO2310, after only 2.8yrs just over it wont start up, Purchased 08/2011, tech had me test it while on phone, said it was the power connector in the back, quote sent for $680 to fix which is about 1/3 the original cost, I argue that this desktop at most was used 3 days a week, usually for 4 or so hrs but sometimes as much as 8 hours and would typically equate to 1 1/2 years usage but he was not considering offering anything such as discount or anything although I have been a loyal customer and it was obvious that I did not get the value I paid for out of the desktop, This time I am taking them to ACCC and fair trade, it will cost me $47 to lodge the complaint but its the principle, both times they almost dared me to take them to court with confidence in thier voices.

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mark8318
HUNTERSVILLE, US
Dec 08, 2010 8:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The same thing happened to me just yesterday. Was on their sit to place an order, it was glitching and processed my order without my reviewing it. I immediately called the cancel they said it was processed and shipped...lol They processed and shipped an order in 3 minutes? I told the Indian rep he was lying that I havent even received an email confirmation for the order and there was no way they could of packed, shipped and processed an order that fast. He put me on hold several times, I asked to speak to a supervisor who wouln not speak to me.because his english was apparently worse than the rep I was speaking with. They told me there was nothing they could do despite the disclaimer on Dells website says that they can cancel an order before its shipped. I very angrily asked for a number where I could speak to an american rep. I was put on hold again an the rep came back and told me my order was cancelled!? WTF? I was even hotter after that! I asked them wahy they were giving me the run around and they hung up on me! I was lied to twice and was hung up on! Really? Is that how Dell takes care of its customers? I immediately called back and was routed to the Phillipines this time. I asked for a number for Dell Corporate or a number for an american call center and I was hung up on yet again.WTF is going on here?

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godzillajones
Stratford, US
Jul 24, 2009 6:59 pm EDT

Dell is among the worst when it comes to customer service and trying to purchase things. Recently I tried to order a few parts and was continually put on hold. The person with whom I was speaking did not speak the same English I did. I had to ask them to repeat themselves several times. The final time I was put on hold I, it lasted about 10 minutes. I hung-up. I called their so-called Customer Service to see if I could find out if my order was processed. I was told it was not. I asked if my MasterCard number was on their computer and did not get a satisfactory answer. I was then told to call some other loser so I just hung up and semnt an email to their Customer Service center and told them what to do with their company. Of course I never received a reply nor did I think I would. Once my Dell dies I will search high and low for an American manufacturer with service facilities in the US. Till then I will tell my story to warn anyone wanting to purchase Dell junk!

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tegmayfield
Warner Robins, US
Apr 29, 2009 7:06 pm EDT

Purchased XPS m1530 and out of the box the obtical drive failed. The replacement optical drive they sent also failed. Customer Service was absolutely worthless. For a computer company Quality Control is every thing.

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1:28 pm EST
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Dell defective product - horrible service

Please see below. I sent this letter to Dell head office several weeks ago and finally heard back from someone called Supriya Singh who is supposed to something called an 'Executive Support Resolver'. She was calling simply to let me know that I was out of luck as far as receiving any sort of re-imbursement for the hundreds of dollars (not to mention all the wasted hours) that I have spent because Dell sells defective equipment. She was not even particularily apologetic, I could tell she was reciting from a script as she answered most of my questions by saying and I quote, 'I'd rather not comment' or 'that's not in our standard procedure'.

I work in the IT department of a company employing over 400 people with two Canadian locations and one in California. We will NEVER buy from Dell again as a corporation and as most of the employees have heard my horror stories, they will NOT buy a Dell for personal use either.

Dell is absolutely the WORST company I have ever dealt with!

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January 28, 2009

To whom it may concern:

In May 2008 we ordered a Dell Inspiron 1525 laptop as a high school graduation gift for our daughter who has since gone away to university. It finally arrived in July and although it was late, we did not complain. She called home absolutely frantic on September 26, 2008 because her laptop had stopped working - she is in the first year of a Bachelor of Commerce program and most of her course material is online and she is required to write weekly quizzes online as well. Obviously all her essays and case studies must be professionally presented and can not be hand written!

She MUST have access to a working computer at all times!

She called the Dell service number and after navigating the voice mail found someone in technical support that had her run hours of diagnostics - she had to stop to go to class and then had to start the entire process over again when she could get back to her room. Finally the Dell person agreed that it was in fact a hard drive failure and told her to remove the hard drive so she could tell him where the unit was made. She is a seventeen year old girl in a dorm room - she does not have access to tools!

At this point she called home again and we agreed to drive the two hundred + miles (with gas prices over $1.00 per litre) to bring the laptop home so that I could deal with it.

I called Dell and went through the whole rigmarole again and because I had a screw driver I was able to remove the hard drive and report that it was made in Korea. This process took hours!

The technician said that he would send a replacement and I should have it in a few days. Several days later a new hard drive was delivered. I was stunned to see that is was made in the same place as the faulty one and even more stunned when I realized that the hard drive was completely empty and that I was going to have to spend hours re-installing all the software that we purchased (installed) with the laptop.

We then had to pay to have the laptop sent FedEx overnight as my daughter had already been without it for more than a week!

When she got it back she had to spend hours re-installing her own programs and files, re-registering her anti-virus, setting up her iTunes etc.

I had already decided that I would never buy anything from Dell again when she called yesterday (January 27, 2009) to say that once again her laptop would not start!

This time I left work immediately and drove the 200 miles (round trip) to her school to pick up the laptop. I called Dell as soon as I got home and spent two hours on the phone running repeated diagnostics until once again the technician conceded that it was in fact a hard drive failure!

He started to give me the spiel about sending a replacement hard drive and I demanded to speak to his supervisor. His supervisor tried to give me the same line and I told him that I wanted the laptop fixed properly and that I was not going to waste my time again.

Finally he admitted that there was a repair depot in Newmarket, Ontario (approximately 20 miles from our home) and my husband agreed to drive over to drop it off this morning. The round trip took over two hours as we are in the midst of severe winter snow storm.

Hopefully the repair depot will fix it properly and not just replace the hard drive again!

When we get it back we will once again have to send it back FedEx overnight and incur another $40.00 charge!

Why should I have to incur cost because your product is defective? When I asked the four different Dell employees that I have spoken to in the last 24 hours no one could give me an answer.

I called Dell customer service and spoke to one gentleman who said he could not help me and when I spoke to his supervisor and explained about the hours we have wasted and all the money we have spent because your product is defective he said “that’s too bad” and refused to reimburse us.

Do you actually consider that to be “Customer Service”?

I have never written a letter of complaint before but I have never experienced anything like this – trying to deal with Dell is frustrating beyond words!

I would like all costs we have incurred (approximately $250.00 Canadian to date) refunded. If we experience any more problems with this laptop I want the entire purchase price refunded and we will buy a laptop from someone other than Dell!

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Bfreeman
Red Oak, US
Jun 12, 2014 8:56 am EDT

Dell should be ashamed of themselves for having produced and marketed such a poor computer system.

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lulukiernan
salford, GB
Dec 17, 2010 2:05 pm EST

oh my gosh, i thought it was just us!you spend hard earned cash on a name you should be able to trust and you end up with the most frustrating pile of tat on earth.i have to stop myself from smashing this thing up.we paid extra for customer support because they made it sound like we were getting accidental damage cover so we were even more disgusted at the total lack of after care.i will never buy dell again...ever!

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Blitz982
, US
Jul 10, 2010 3:11 pm EDT

I also had these problems with my dell inspiron 1525. My computer worked fine for about a year and then out of nowhere no warning computer wouldnt start. I called Dell and after hrs on the phone finally they figured out it was the hardrive. They sent me a new one and after installing it we found out it didnt even work. So now its been a couple of weeks and i still dont have a computer. Finally they sent me my third hardrive i already knew how to set it all up since ive done with with the last two hardrives. The hardrive lasted maybe 3 months and once again the hardrive. I called dell once again and again they sent me another hardrive. The same thing happened the computer worked for about 2 months then hardrive broke once again. I called dell to complain that this is like the 5th time ive been dealing with the hardrive but they told me they now couldnt help me cause im out of contract and had the nerve to say they were going to charge me for the call. I flipped out and they now said u can buy a hardrive for 60 dollars and then will help you install everything on the hardrive for another 65 dollars. I am now with out a computer, i lost over 2000 songs, schoolwork, songs and all my other files on my computer. I Will NEVER BUY A DELL AGAIN

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Steven Richardson
Maysville, US
Jul 08, 2010 5:48 pm EDT

I completely agree with you all in saying the dell inspiron 1525 is a piece of crap. i bought mine in november of 2008. it ran like a champ, i mean i was playing videogames and getting phenomenal FPS, it was amazing. Gradually, it began to slow down. in july of 2009 i knoticed a ratteling noise and the hard drive speeding up and making a whining noise. i dismissed this to over heating. i opened the labtop. which took a redicolus amount of time, and cleaned it thouroghly, i even went to the extent of useing a led light and tweasers to remove some trash that was in keyboard. in january of 2010 the mic jack on the computer suddely went unuseable and would not responde to any mic. As time went on the hard drive had more and more over heating spells. eventually, a few days ago, the hard drive had another overheating spell while it was just sitting there. i was not able to turn it of in time. it continued to increase in rpms until i heard the hard drive give and the labtop bluescreened. i have re installed the OS 2 times and all the drivers. this hard drive is toast. i want to know why when i can buy this hard drive from hitachi, i get a 3 year factory warrenty but since dell bought it i dont have this warrenty. shouldnt it be the same? i also have had the battery charging issue since august of 2009, it will sometimes charge and sometimes it wont. i am a pretty decent guy, i earn my money like the rest, why do i get shafted with this hunk of junk because dell is too sorry to build a computer that doesnt have a death wish. i WILL NEVER buy a dell ever again and i well everyone i can what a sorry company dell is, i would rather buy an acer than a dell at this point, and acers are known for frying themselves.

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John Ryan
Omaha, US
Apr 17, 2010 9:59 pm EDT

I WILL NEVER BUY ANOTHER DELL PRODUCT. I bought Dell Inspiron 1525 laptops for my daughter and wife and between the two we have replaced SIX hard drives. I

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saif123
, SA
Mar 27, 2010 3:17 pm EDT

hello

i am mr.saif

i know very well about dell 1525 really is very bad quality from dell .

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Frustrated79
Lake Worth, US
Mar 19, 2010 10:39 pm EDT

I purchased my Inspiron 1525 about a year and a half ago from Best Buy. I had no idea that Dell didn't acknowledge the Geek Squad and felt they were so inferior to their techs according to them. I bought the warranty from the Geek Squad and it was a good thing I did because the hardrive died within months apart from each other. By the time it happened a 3rd time, I got it fixed by Geek Squad and my warranty expired. Shortly after that my heat sink went and I called Dell, unaware that it was outsourced all the way in India and got transferred a million times until someone bothered to talk to me. I told them all my problems with the laptop, the hardrive failures, the heat sink issue and a few other problems. I asked if they could replace it completely with a new one because it was obviously defective and they refused. They told me to send it to them and they'd THOROUGHLY check the laptop for any problems. They said they'd repair it as good as new. They also said that the Geek Squad techs do not know what they're doing and that I should've went directly to them. I just did what was easier at the time assuming Dell supported the store that sells their product. Apparently, Dell has NO respect for them whatsoever. They were trying to blame the Geek Squad for my issues. I refuse to believe that was the case but I tried to cooperate. I was still under Dell's warranty so I figured it wouldn't hurt to do it. The only inconvenience was being without my laptop for what I thought would be 10-12 days. I sent it with a list of all the problems I was having for them to check but when I got it back like 2 days after I sent it, I knew they chose to ignore it. All they did was fix the heat sink but the other issues weren't corrected. They also sent it back damaged with missing screws and a crack on the corner. Before I sent it, they informed my warranty was expiring and if I called afterwards, I'd be charged $45 to even speak to them. That is ridiculous. I'd be charged to speak to someone just to ask them a question or something? It's obvious Dell can care less about their customers because their customer service is horrendous. I let it go because it was working okay and the screws and crack seemed minor. That was in November. It is now March and the heat sink they replaced is now acting up and my computer is overheating again. I was fed up and reported Dell to the BBB and am now waiting for a resolution. In the meantime, Dell called me to try and resolve it before the BBB did but it ended in a fight. Dell said first I wasn't covered under warranty but I proved I was by going on their website and bringing the date up. When I sent it in, I was covered. When that didn't work for them, they tried to blame the Geek Squad again and said they do not encourage their customers to use them even though the store sells their product. They said maybe the hardrive failures weren't the problem. I talked with the techs at Geek Squad, they knew what they were doing. Dell was trying to blame others for their defective product obviously. They do not stand behind their product and were rude about it. I wrote to Best Buy to inform them of what Dell thinks of them and said that if Dell doesn't recognize Geek Squad as an official repair center, they should not sell their warranty because Dell has issues with them apparently. It's horrendous to think a person pays a lot of money for a product and have the maufacterer play games like this. I researched and found that there are a lot of people who are unhappy with Dell and their products. It's a shame that as consumers we have to deal with this kind of stuff. I think everyone should think hard before buying from Dell. Maybe enough people will realize their products are substandard and get something more worthwhile like Mac or maybe even a Toshiba. Anything is better then Dell.

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krisn
Huntsville, US
Jan 21, 2010 12:46 pm EST

I bought my Inspirion from Dell in july 2008. 2 weeks after receiving it, & 2 calls to India, they finally figured that my hard drive was no good. After 2 weeks? Thank God for Carbonite backup system.
Now it is Jan 2010, & like the person above, I am now getting "corrupt disc" warnings which is a sign my hard drive is about to crash...again. Now I try to look into buying a hard drive for the 1525 & you cannot order them online at Dell. Are they that bad they stopped making them? And I don't want to call India again.
I should have liostened to my friend when he said not to buy a Dell. Apple here I come!

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krisn
Huntsville, US
Jan 21, 2010 12:41 pm EST

I bought my Inspirion July 2008. Within 2 weeks of receiving it, & 2 calls to India, they finally figured my hard drive was no good. After 2 weeks? Thank God for Carbonite backup system.
Now, just like above..it is Jan 2010 & I am getting warnings of a "corrupt disc" half of my software won't work, and the computer keeps freezing up. (something it always does anyway) So now...I can't even order a hard drive from the Dell wbsite. Are they that bad they don't sell them anymore? And I don't want to call India again.
I should have listened to my friend when he said I would be sorry buying a Dell. Apple here I come!

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Dellhatesme
Kamloops, CA
Jan 07, 2010 2:39 pm EST

I bought my dell inspiron 1525 over a year ago and had no problems with it... untill two days ago (january 5th 2010) when it started coming up with messages saying the hard drive is in danger of failure. Congratulations to me i am now the proud owner of a $1000 BRICK (700$ for the laptop + Monitor + tablet + Game controller etc)

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Dell poor service

I rec'd a Dell laptop as a gift, it would not stay connnected to the net. I tried to fix it myself to no avail. I called DELL, was transferred 2 times adn then told their systems were down somoen would call me back in 1-2 hrs... no one ever called me back.
I called the enxt day, after going through all of the automated ptrmpts that are frustrating in itself, I was then transfreed 5 times and each time expected to repeat my story. No one tried to fix the issue on this brand new 4 days old laptop, I was told it was a software issue and software it not covered by the tech support I had to pay a fee. I said no, there is horrible servie i do not want the laptop give me a retrun authorization. Then I was told someone would call me back in 1 1/2-2hrs...I did get a call back from Customer Service tech support and he told me there is a 21 days suuport for a new computers..so is DELL running a scam trying to see who they can get to pay for extra tech support? The customer service is HORRIBLE...

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beyette
, US
Jan 18, 2016 9:28 am EST

Dell has the worst customer service I have ever experienced. Everyone is stupid. Keep taking you in loops. Can't answer any questions. Keep asking the same questions because they can't comprehend their own equipment and processes. This is the last Dell I'll buy.

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dynasty
Walled Lake, US
Apr 28, 2009 7:44 pm EDT

Typical Dell attitude. I purchased a Dell computer from QVC to get the 3 yr. warranty. I called when I had a problem and they said it was a software issue and not a hardware issue and would have to pay. Well my son has a friend who heads up the network department at a large cable co. He took my computer and did complete test and found it was the hard drive that was bad. At his company, they deal with Dell all day and when Dell refused to send me another hard to replace the one he put in, I had to get him involved and of course because they use Dell at his large co., they ended up sending me another hard drive. God only knows what would have happened if I told them originally to fix the software problem that never existed. I probably would have had to pay a big bill for a problem that never existed.

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Kimberly Rivers
, US
Feb 17, 2009 10:05 pm EST

I just got off the phone and in which the call took forever, any way for the very same reason,
my pc will not stay connected to the internet and the internet company told me that I would have to call Dell and all they want me to do is purchase more and more, every time that I call. I feel that Dell sells junk and when you call for support they sell you more junk that does not work just to sell you more junk.
I feel like Dell computers are a rip off and the public needs to be aware of their scams.

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Brian
Portland, US
Feb 09, 2009 8:32 am EST

No it isnt a scam. Please review the service contract. Dell is only responsible for software that came on the system. If the software is corrupt then sometimes a OSRI is required. Please do your self a favor READ THE CONTRACT then ###.

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Dell awful company

I purchased my Dell Desktop in June 2008. After making my first payment online it has been down hill ever since. I made an attempt to make the second payment via the internet again, but the payment section of the website was not working or was down at the time. Because the payment was going to be early I mailed it to the P.O. Box at Carol Stream, IL. The payment came back 2 weeks after the due date. I made an attempt to make a payment online. Payment service online was not working again. I called the customer service center. After being on hold for more then 10min. I was transferred to person after person who did not speak english and who would read from a script. I am so mad with dell. After being on the phone with different non-speaking people for over 2hrs. Nothing was accomplished except the last person I spoke with did say that my account was reported to the credit bureau and had a late fee with finance charges added. I was so mad I was spitting fire. I hung up the phone and called the Canada customer service number in hopes of speaking to someone in english. First person to answer the phone spoke english but, READ FROM A SCRIPT. Are you kidding me? I told him the whole problem and I was clear that I wanted the finance charges and the late fees taken off my account because I did send out the payment prior to the 15day late fee and 10days before the 3oday pass due date. He put me on hold the next person to pick up the phone did not speak English and kept asking me for my name and address. I hung up. This same situation happened 4 more times. I am still trying to get someone to help me. The website is useless with making a payment. Even more useless are all those who pretend to know what we are talking about but have no clue and only read from a script. Dell needs to be held accountable for there mishandling of consumer complaints. I have sent complaints. NO ANSWER! Hopefully this does not happen to someone else. Beware that if you do have an account pay that your payment gets posted and that you do not have to talk to a brick wall. Outsourcing not such a good idea if people want to pay their accounts on time.

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MyBizBUZZ
Placentia, US
Jul 13, 2009 3:51 pm EDT

This is typical for Dell. In fact, I would say your experience pales in comparison to most of my experiences, but further details would only serve to add stress to my day. And, DFS is getting worse with today's econoomy. I was not surprised when DFS lowered my Dell Business Credit limit from $20, 000 to $10, 000 (I owe $4K and use this account for business supplies like ink cartridges for my Dell laser multi-function printer at $200. per color, ttl $500. every 6 mos). However, my payment in June was a day late, and they yanked my line of credit completely. I had one legitimate late in Feb. (about 5 days) and another one-day late in June 2008. I pay online. I am convinced they are now LOOKING for ANY opportunity to pull credit lines. I am contacting an attorney.

Oh, wait until you return your lease equipment or if you buy new equipment and need to return the new equipment because of problems, to get something else. It has been 8 months now, and the returned items have still not been credited, even though I have been told by customer service that it has been handled and "closed" three times in the last 8 mos. I am hoping the credits that I've been told this morning will indeed FINALLY be credited to close out the lease that no longer should exist. AND, DFS continues to add finance fees each month for past-due payments that ARE NOT VALID because I returned everything last December 2008.

I'm sorry to say I've gone through this before, so be prepared. I've spent DAYS, NOT just HOURS on the phone trying to get things like this resolved. I can empathize with the incorrect transfers, dropped calls (after waiting up to an hour), and inability to communicate. All this is time lost from my sales business. THIS WILL BE THE LAST COMPUTER OR ANYTHING I BUY FROM DELL.

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Dell rebate scam

Dell cheated me from a promised rebate and gift certificate.

A dear friend recommended I purchase a dell computer. In December I purchased an inspiron 1721 laptop. I only had dial up service available so a laptop would let me do large downloads with wi fi. There were the usual start up problems with service packs destroying the operating system but the tech support got me through this (and the problem was with Word Perfect and Vista) and it works moderately well. But a perfect storm was brewing.

Fiber optics were finally coming to our road. My phone co chose to discontinue our local phone service unless we purchased a very expensive service. We shopped alternatives and contracted for local service and a high speed connection. These work well but we were under a deadline for changing our local service. No longer is it a flipping of a switch for fiber optics had to be installed. Could they hurry and complete the fiber work before the other company pulled the switch? Fortunately they could, and did with a crew that came from 400 miles away. Dummy here dropped my dial up ISP before they sent me my rebate and gift certificate�this also changed my email address under which I purchased and registered the computer.

I had purchased the laptop with a promised rebate and a gift certificate for registering and when they did not come I called (probably in early February) and was told it was too late to find out about the rebate and gift certificate. My request simply hit a dead end in customer care and I could not speak with a supervisor.

In July 2008 I heard about this web site and wrote to dell that they cheated me and before I make my complaint I felt they should have an opportunity to reply, they did. Same answer, �we can do nothing�.

I am free at last as the computer is paid for and dell financial cannot play �gotcha� with a �deferred finance charge� so I will freely tell one and all that If Dell wants to give you a rebate simply tell them �no thanks, just drop the sales price by that much. They cheated me and I will never buy from them again.

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Larry Waybright
Clarkston, US
Apr 15, 2009 3:54 pm EDT

I bought a Dell Laptop, wireless router and printer package.
The rebate required I print out and submit my rebate form.
The printer arrived a week after the window for submitting the rebate expired.
My $150 rebate was denied.
I bought a package deal.
Seems to me like the period for the rebate should have begun upon receipt of the entire purchase.

I find that rebates are largely scams and the honest way of doing business is to apply the discount, then pay the bottom line price. I paid cash up front for the entire package before receiving any of the merchandise.

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Dell scam and cheating

I have tried time after time to get my dell computer as well as my dell 720 printer ownership transfered to myself only to have these request go unanswered by Dell because I don't know who the previous owner is or was.

I feel that this is not fair to myself or anyone else who buys a dell computer second hand as I did. Now let me ask you this? Is it normal for everyone to know who owned a computer when you buy said computer from a shop or store where it was donated in the first place. Well this is what has happened to myself and now Dell does not want to do a thing to help myself get my printer up and running. Oh by the way it did take me over a year to finally get my computer ownership transfered.

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Michael
, US
Mar 10, 2009 4:22 am EDT

I have tried time after time to get my dell computer as well as my dell 720 printer ownership transfered to myself only to have these request go unanswered by Dell because I don't know who the previous owner is or was.

I feel that this is not fair to myself or anyone else who buys a dell computer second hand as I did. Now let me ask you this? Is it normal for everyone to know who owned a computer when you buy said computer from a shop or store where it was donated in the first place. Well this is what has happened to myself and now Dell does not want to do a thing to help myself get my printer up and running. Oh by the way it did take me over a year to finally get my computer ownership transfered.

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NDHSAJH
University Place, US
Dec 03, 2010 11:42 pm EST

We will never deal with Dell again. We have had so many problems with the computers with chips and batteries etc.. and when you call them you get someone from a foreign nation to speak to, if you chose to speak to an American you have to pay for the priviledge it costs I believe about 89.00 or 98.00 a year. Finally I took my computer to a local reputable repair shop and the owner informed that the Dell computers were of the least quality computers and not a good choice for purchase.

I didnt listen, and again I ordered from Dell and guess what ? Your right all the problems all over again on top of a new one.
We are a military famiy so of course we do move. They shipped the new order (two lap tops for the grandbabies home schooling) but they were sending our statements to our old address clear across the united states. We called Dell and tried to explain there was no payments because we never received a statement with an account number so that we could make payments. They keep calling about four to six times a day and insist we pay all back late fee charges even though they admitted it was their fault ! I feel the late charges should have been dropped and all negative reporting should have been corrected.

Please for peace of mind, for the simple fact that you can gain better quality products with a company that stands behind their warranty.. DO NOT DEAL WITH DELL !

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Dell frequent breakdown, fail to repair, keeps delaying and bad services

Our Dell laptop is under warranty. It has been keeping breaking down in the past one and a half years. In the last two mouths, our Dell machine has been unable to start up. Dell engineers have tried several times and failed to repair it. We have spent money to phone Dell technical support for many, many times. But they always find reasons or excuse to delay and postphone. Dell's technical support telephone line is always unclear. Furthermore, the line is sometimes cut off when you are talking and complaining to Dell staff. Poor quality of Dell products! Bad services of Dell! Terrible technical support!

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Dell dell sent me the wrong laptop and I just want my money back!

Four years ago I ordered an XPS from Dell Canada and was happy as a bear in a honey farm. The system ran great, the customer service was fantastic and the technical support was very knowledgeable.

Last October of 2008 I ordered another high-end laptop from Dell and received something less than what I paid for. I called Dell and they said they would send the proper system and to hold on to the one I had till the new computer had arrived. After a couple of weeks the order status did not change so I contacted Dell and was told that the model I ordered was no longer available. They offered me an alternative system and I reluctantly accepted. After several weeks of calling and checking online at what the status of the order was (almost all of the month of November) I was told that it would arrive on or before December 2nd, 2008.

On December 1st I called and was told that they had canceled the order. They also had the nerve to tell me that I had violated the thirty day return policy and could not return the computer that I did not order! Nevertheless, I kept records and recorded my phone calls with the very poor English speaking customer service people (who get very upset when WE don't understand them) and they withdrew their threat.

At this point I insisted on returning the laptop computer that I DID NOT order and insisted also on getting my money back. On Boxing Day morning I was awakened at a very early hour and asked if I had received my package yet!? Apparently they sent something to the courier terminal with my name on it...

FOOL ME ONCE, SHAME ON YOU, FOOL ME TWICE, SHAME ON ME! I said that I wanted my money back and never again will I deal with Dell. Dell has a 15 to 20 day refund policy and it has been 25 days since they received the computer I returned to them (the one that I did not order). Every time I call customer service and give them the reference number I am told that they will put me through to the proper department and nobody answers. I figure that twenty minutes is plenty patience (!?)

In addition to being treated poorly I am paying interest for nothing and my cell phone bill is much more than nominal because of all the minutes I am put on hold. Many times I am put on hold because the representative is asking someone else what to say or what to do since they are unable to answer the query or take action! Why didn't he or she just hand over the phone?

Dell made a bad decision moving the customer service to India. Customer service isn't even a word in that country and if it is then it doesn't have any value. It seems like everyone for them selves or something. Bad business decision. I am still content with my present Dell but I won't buy another. And yesterday I was told that I will be responsible for furnishing and equipping, of all things, a cybercafe! Dell and its subsidiaries, (Alienware) are not on the list.

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studmuffin589
Oakville, CA
Dec 03, 2009 11:20 am EST
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Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

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Sam245
, IN
Jul 16, 2009 6:41 pm EDT

dumb###...atleast we know how to setup a pc and take care of stuffs without calling customer service every ###ing time...

get a life luzr..

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Dell illegal charges to credit card

Dell sales representative Daniel Parker promised me that my shipment would go out FEDEX next day air. He was advised that he did not have authorization to charge my account and place the order unless it would arrive in two days. He sent the order UPS ground and did not have authorization to place the order. He did this fraudulently. After spending 10 hours on the phone with Dell Financial and Dell customer care they would not take any action on this. Several times I was hung up on, was on very extended hold times and Dell Financial refused to file fraud charges against Daniel Parker who illegally charged my account. I asked to speak with the executives at Dell and was refused. A Dell Financial Manager Jose at the Texas office refused to speak with me and advised his representative not to file fraud charges. They would not expedite shipping of my order, cancel it, and would not refund my money. It is illegal for any person to place charges on my credit card without my authorization. Dell also, committed fraud by not notifying me via email that an order had been placed, would be shipped UPS ground without my authorization to hide the fact that an illegal order and charges to my credit card had been placed. I will not get these items in time for Christmas and had clearly not authorized this order. My billable rate with IBM as a software engineer would be $200.00 per hour if I had not become disabled and on IBM disability. They also, committed fraud against a disabled person and violated federal disability laws, have caused me additional medical problems and have mistreated me.

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tcic10-99
, US
Dec 24, 2008 9:06 am EST

Don't get so mad... Yes, it was a bad situation to do to you, but can be simply remedied.

Just cancel your order, Dell doesn't charge your account or your credit card until the order actually ships, so you can cancel any time while the order is in production and you won't be charged.

You can cancel the order on the phone or online.

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Dell harmful service

I opened a Dell Financial Preferred Account in 2006 to pay for a

camera. While I could not afford to pay them off, I made regular

monthly installments of $100. Oh yes, they have made a LOT of money

out of me. Does that make me a preferred customer worthy of excellent

service? Does it hell.

Recently, I paid off the balance on my credit loan from DFS and

wanted to close my account, and indeed to stop those monthly payments

- something they won't do for you, incidentally, unless you take

action. When I tried to close my account on-line, I was informed that

my account was blocked and that I would have to call the company.

Perceiving this merely as a ruse to give them the opportunity to try

to keep me as a customer, I nevertheless called them. In fact, I

received a letter from DFS instructing me to do precisely this,

complete with an 800 number. I called the 800 number five times and

spoke to five different people, none of whom had the authority to

stop my monthly payments (even though I owe them nothing) or to close

my account. Moreover, no one spoke clear English, and I suspect none

of them were even on the North American continent.

Each person I spoke to knew nothing (naturally) and routed me to

another department, or simply cut me off, and one even sent me back

to the main menu to start all over again. By the way, their phone

menu is in itself completely useless since it does not offer any

helpful options at all. I wasted a morning trying to get through to

these inept bozos, and eventually had to give it up before I smashed

my own telephone in frustration.

I have now written a stiff letter to NFS, and taken the precaution of

emptying my bank account, as well as asking my bank to stop all

payments to DFS, because I just know they are going to keep taking

the payments if I let them, and that this will almost certainly turn

into a major drama culminating in some damaging credit reports filed

by DFS against me, all because of their own blind incompetence.

My suggestion to anyone who is considering opening an account with

DFS is DON'T. It's like willingly attaching a leach to your

genitalia, and removing it will be a painful and protracted

process. If you think you need their credit, trust me, you don't.

Save yourself from a great deal of wasted time and frustration.

I will never purchase anything from Dell again. The company and its

financial step-child are both a disaster with completely indifferent

management. The only way to deal with such outrageously poor service

is to boycott companies that practice it.

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Bob B
Germantown, US
Jun 01, 2009 5:31 pm EDT

Same EXACT problem. In fact I have a $400 credit balance they won't give back to me.

The folks in India don't think. They read from scripts and are completey incapable of listening and making decisions. Dell USA just keeps referring me over to DFS. DFS puts me in a loop that can't be broken.

A lawsuit is probably the only way to get their attention.

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Dell bad service

Dell ran a Black Friday special for their Inspiron Mini laptops. I ordered 2 of them on the same day (black friday). I got a ship date of 2 weeks out, only for them to make up some "BS" excuse and not ship the laptop.

On one order, they csent me an email stating that the order was cancelled because "there was a problem with the credit card processing". What problem. They debited my card at time of purchase, then issued a credit on the ship date. I guess that was the "problem".

It's the 15th, I'm still waiting for both my laptops and Dell is still bs'ing people.

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gene.buchanan
Hutchinson, US
Apr 21, 2010 3:29 pm EDT

Did not use service and was charged $18.00 on my credit card.

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soina cruz
, US
Jun 19, 2009 12:24 am EDT

i paid off my computer and its not shipped yet.

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John Florida
Port Richey, US
Dec 12, 2010 3:45 am EST

I bought a dell lap top, needed some help, could not understand the people on the phone all I heard it was $150.00 to fix the
problem and i get a bill for near $500.00 i am not going to pay Dell the balance and if necessary i will contact the Florida State attorney for help, they have people from india on the phone and i could not hardly understand anything

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Andy123
Princeton, US
Apr 21, 2010 8:01 pm EDT

I bought my daughter A labtop A year ago.And one week after the warrteywent run out the labtop went out.they said it was the hard drive So I brought it.And they sent the wrong one.so by the time I got the right one putd it in the shop and they took so long to work on it, And now It cant be fix they want take the hard drive or new battery I brought.I is bad when you pay that much for A labtop and goes out in a year with little use.So know noy only am Istuck the labtop buy $256 dollars ln parts I cany use, I WILL NEVER BUY A DELL AGAINordle24740@yahoo.com

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socalwendy
Tehachapi, US
Aug 28, 2009 6:04 pm EDT

If you're still having issues with Dell or even if they're somewhat resolved, I suggest that you email their company heads
starting at the top:

Michael@dell.com
michael_dell@dell.com
ronald_garriques@dell.com
lawrence_tu@dell.com
andrew_esparza@dell.com
paul_bell@dell.com
stephen_felice@dell.com
david_marmonti@dell.com
brad_anderson@dell.com
jeffrey_clarke@dell.com
alex_gruzen@dell.com
joan_hooper@dell.com
william_gray@dell.com
Brooke_Adams@Dell.com
michael_dell@dell.com
stephen_linder@dell.com
Swastik_Ghosh@Dell.com
mikeeagle1@aol.com
Dawna_Richmond@Dell.com
Richard_Bernier@Dell.com
Us_dfs_customer_experience@dell.com
geoffrey_knox@dell.com
andrew_ramer@dell.com
michael_george@dell.com
Brian_r_davis@dell.com
duane_pond@dell.com
Tracey_selberg@dell.com
jennifer_harrell@dell.com
david_slaughter@dell.com
kelly_rogers@dell.com
Tammy_Luong@dell.com
Brian_r_davis@dell.com
au_tech_support@dell.com
Greg_wills@dell.com
kelly_boatright@dell.com
david_frink@dell.com
jess_blackburn@dell.com
robert_williams@dell.com
shep_dunlap@dell.com
lionel_menchaca@dell.com
stephen_linder@dell.com

My only hope is that perhaps this company that I have been dealing with for almost five years can seriously consider
the problems their customer service and FIX them.

Good luck!

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Arru
, NO
Dec 22, 2008 6:20 am EST

haha...gr8...Dell screwing up again...i hate thm...I got myself an XPS frm their website...never got one...whn i called thm, thy said that there was a DB error...plz buy again or file a complain...i filed up n its been 6 mnths...THEY STOLE MY $600...STAY AWAY FROM THEM... X(

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Kristen
, Netherlands Antilles
Dec 22, 2008 6:11 am EST

i totally agree with u...thr delivery is really horrible...thy always over charge and customer support ppl are n00bs...lolz...thy dnt even know how to spell D-E-L-L...lolz

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blue
--, GB
Dec 22, 2008 6:07 am EST

omg...its not only their computers or notebooks which are horrible but also their LCD monitors...
thy are highly priced and completely crap...i ordered one and got a broken LCD...thy replaced it in 3 mnths n now it makes strng sound...damn

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abhi
, IN
Dec 22, 2008 2:27 am EST

so thats the point...Alienware and Dell...together they are messing up... i'd ordered a dell inspiron last year on july and got it shipped on Oct...they freaking charged me $150 extra for shipping saying that my location was hard to find...i mean wtf does this means?

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Terrible Alienware
, ID
Dec 20, 2008 8:47 pm EST
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Ian, you're right. Dell and all of the brand work under its name is totally piece of ###. Check this out: Alienware Area-51 Laptop — Disappointing laptop, broken hardware, crap customer service, do u see how many complaints? (Alienware works under Dell)

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Dell cancelled order

I placed an order for the laptop on Nov 17. It was intended as a Xmas present for my daughter but was also intended as a test of the Dell system. I will be opening a family practice/anti aging/cosmetic clinic in the next 12 months and my intention is to make it completely computer driven requiring 10-12 computers. Suffice it to say that after this experience I have no intention of ever dealing with Dell again.
The projected ship date was Dec 5. On Dec 16 after having still not received the laptop I called Dell and was informed that the order had been cancelled. According to your rep this could have been for "any one of a hundred reasons". He could give me no reason why it was cancelled.
I have now spent over three hours on hold speaking with various incompetents who keep on insisting they cannot put me through to anyone in charge, leaving voice mails that aren't returned and transferring me around multiple times including hanging up on me twice.
Now I am told that the order was cancelled for the wrong sku number whatever that means.
No one in the India Customer Care Centre (customer care - what a joke), and I spoke with nine of them could offer any kind of explanation and none of them could give me a contact number for the company in Canada. I spoke with Dell Financial to make sure I wasn't being charged for it - thankfully I'm not - and they inform me that they have no way of contacting the company in Canada.
Never again will I deal with Dell and everyone else who wishes to should be prepared for what happens if they do.
Moral: Buy locally, at least you have someone to complain to

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ezz
Mississauga, CA
Dec 07, 2009 11:17 am EST

I forget to mention I came off the phone about 11:30am this in regards to the above comment.

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ezz
Mississauga, CA
Dec 07, 2009 11:14 am EST

Dec. 7, 2009, I cancelled my order with dell that I placed on November/09. The computer was to be delivered on Dec 4th, it never came, I lost a day of work waiting on the delivery. I called Dell at 10:00am this morning, I spoke to about five different people who kept transferring me to the same department with each having a wait time about 15-20mins; most of the reps had an Indian accent. By now I am mad because I work last night and I have not slept and no one at Dell can give me a straight answer as to when my order will be shipped out; one rep said the order is still sitting in the customer care dept. This is the Canadian dell. However, the US Dell delivers at a faster rate. I got so mad I cancel my order they could not provide a confirmation number for the cancellation but the rep said to me after four hours check the status on line and it will show that it's cancelled. How can Dell company allow their customer service department to play with customers time as if our time is nothing...I am so so mad I would like to get some infor to contact the President of Dell Canada.

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studmuffin589
Oakville, CA
Dec 03, 2009 11:26 am EST
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Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. They also have a tendency to bounce you around from one person to the next while you wait for a long time on the other end of the phone. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

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EvansburgGirl
Evansburg, CA
Nov 11, 2009 1:02 am EST

I am actually dealing with that right now. Mine has been cancelled not once..but twice. The first time they did give me a 30 dollar credit (woohoo eh that's big time) And now this time I got nothing. The rep said I should see it early next week but my confirmation said Dec 16. That is almost two months since I've origionally ordered it. Trying to get a hold of a complain dept. is impossible. Speaking to an english person is almost impossible. So very aggrivating I feel your pain!

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Dell poor customer service & technical support

It is surprising & reassuring to know the number of customers who have gone through Dell Hell! I am one of these disgruntled customers. My Dell computer system (i.e., desktop (Dimension E520), monitor & peripherals) all came in a package deal with my internet service provider, Bell Sympatico. Several months back, I contacted their technical support to ask for assistance on how to format my computer. Their normal procedure was to ask for your name, address, telephone number and the service tag number of my PC. Lo & behold, when I gave them my information, the computer, was not registered in my name, therefore they could not provide me technical support. They then transferred me to customer service. When I discussed the issue at hand, I requested that the computer system service tag number be registered under my name. I provided them the necessary information and they told me that they would proceed with the registration of the computer service tag under my name which would take from a couple of weeks to over a month.

Today, December 15, 2008, I once again contacted technical support for assistance on a monitor issue. Once again, they followed the same old procedure about my personal information and the service tag number. Guess what? The service tag number was still not registered under my name. To top it all, my 1-year warranty had expired, therefore, I had to pay C$50+ in order to avail of the technical support. Then, they again transferred me to customer service. They told me the same thing plus even mentioned that I should look it up in the Dell website if I wanted to know about the service terms & conditions. From the time that technical support mentioned that they could not provide me the service I asked for up to the time I was transferred to customer service, I was giving them a piece of my mind.

Having said all of the above, it is wishful thinking that this would move others to patronize other better computer brands such as Hewlett Packard, Acer or iMac. Better yet, a nice suggestion would be to do your homework & research (e.g., on the internet, from other users, etc.) on what brands have good reviews, customer service, customer support, etc. Perhaps, even assembling your own PC will be appropriate if you have the time, skill, knowledge & resources. Hopefully, this account will spare others from going through the Dell Hell ordeal!

Best regards & have a truly great day ahead of you!

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Admin2011
Ste-Marthe-sur-le-lac, CA
Jan 07, 2011 9:05 pm EST

Yes, I agree, their costumer service stinks! Even the paid services are badly rendered. Before you start on the phone, they say that at the end they will send you a servey formula and were asking me to gine them a "good word". But if the communication turns sour they never send you the servey formula. Since their remote customer services have gone to Tunisia, it's hell. It was better from the Philippines.
2011-01-07
I agree 100%. Just today, I called them in Tunisia for a simple problem, and nobody could fix it, even after taking charge of my PC.

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studmuffin589
Oakville, CA
Dec 03, 2009 11:19 am EST
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Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

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habs
Saint Lazare, CA
Dec 03, 2009 10:23 am EST

After two weeks of running around trying to get some answers from Dell concerning the status of my order today after waiting over 15 minites on hold I was told order is backorder and won't be shipped for 6 weeks. The good news about this is that I got to cancell my order and will not have to deal with this company that have no clue how to treat their customers.

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BJOHNSON
Victoria, CA
Feb 02, 2009 9:58 pm EST

How I wish I'd read the posted comments before obtaining a Dell product. In my experience, he poor agents in India or elsewhere assured me that the problem would be addressed, but there the service ends. My laptop was held in a Toronto tech co. for 10 days. It was returned unrepaired, although I did receive almost daily calls soliciting an extended warranty. Despite the product being under warranty, the "hidden" crack on the LCD was not covered. It was working before boarding a plane, handled carefully enroute and magically was not fully operational afterwards. The e-mails, phone calls, lack of communication between departments, staff...I've a voice mails, e-mails from Dell repesentatives, but responses in either form were not returned. Suggestion:buy another brand!

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Dell rebate scam

A dear friend recommended I purchase a dell computer. In December I purchased an inspiron 1721 laptop. I only had dial up service available so a laptop would let me do large downloads with wi fi. There were the usual start up problems with service packs destroying the operating system but the tech support got me through this (and the problem was with Word Perfect and Vista) and it works moderately well. But a perfect storm was brewing.

Fiber optics were finally coming to our road. My phone co chose to discontinue our local phone service unless we purchased a very expensive service. We shopped alternatives and contracted for local service and a high speed connection. These work well but we were under a deadline for changing our local service. No longer is it a flipping of a switch for fiber optics had to be installed. Could they hurry and complete the fiber work before the other company pulled the switch? Fortunately they could, and did with a crew that came from 400 miles away. Dummy here dropped my dial up ISP before they sent me my rebate and gift certificate�this also changed my email address under which I purchased and registered the computer.

I had purchased the laptop with a promised rebate and a gift certificate for registering and when they did not come I called (probably in early February) and was told it was too late to find out about the rebate and gift certificate. My request simply hit a dead end in customer care and I could not speak with a supervisor.

In July 2008 I heard about this web site and wrote to dell that they cheated me and before I make my complaint I felt they should have an opportunity to reply, they did. Same answer, �we can do nothing�.

I am free at last as the computer is paid for and dell financial cannot play �gotcha� with a �deferred finance charge� so I will freely tell one and all that If Dell wants to give you a rebate simply tell them �no thanks, just drop the sales price by that much. They cheated me and I will never buy from them again.

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Dell bad laptop

I purchased an Inspiron 1501 laptop from Dell in June 2007. When I was on dell.com website I upgraded the memory to 1gb and upgraded the cd/dvd drive to a rw for both. I had to get Windows Vista with it and was not crazy about it but that was my only choice and it was Windows Vista Basic and to upgrade to Windows Vista Home Premium was costly. I had the computer for a short time and it started acting up. I kept calling the tech support line and got long hold times and people who couldn't speak English. I finally got someone who had me run the disk that came with the computer and it showed nothing was wrong with the computer. After doing some research on the internet I got Micheal Dell's email address as [protected]@dell.com and emailed him. After about 24 hours I had a phone call from a tech. He had me download Hot CPU and within 9 minutes it showed I had a bad hard drive and memory. A tech was sent to my house to replace the bad hardware and the computer worked fine for about 2 weeks and then it started acting up again. I ran Hot CPU again to find there were bad replacement parts in my computer. I called the tech and needless to say he wouldn't return my phone calls. After emailing [protected]@dell.com with the report and telling them that I would submitt a complaint with New York State Attorney General if they didn't get my computer fixed, did the tech call me. Dell sent me a refurbished laptop and shortly after recieving it the poewer cord kept falling out and the computer was running so slow that it barely moved. Dell sent a tech to replace the motherboard and cord. After the tech left the computer was completely black and wouldn't do a thing. I then called Dell and told them I wanted my money back and take back their computer. They finally decieded to build a new computer to as close as the one I orginally ordered. Well needless to say in about a month's time the hard drive broke again. I finally filed a complaint with New York Attorney General against Dell. Dell finally took back their computer and refunded my money. I bought an HP dv-1132nr and love it! I have had it almost 2 months and have not had one bit of trouble with it. Stay away from Dell and if you can't get anywhere with Dell go to your state Attorney General website and download the complaint form and fax it to them. They get after Dell IMMEDIATELY, they don't mess around. The more complaints to the AG the more of a leg they have to stand on. NY AG just took Dell back to court for the long wait times for tech support and for not fixing their computers in a timely manner. If you don't tell Dell in 21 days you want a refund, they don't have to accept the computer back. That is the key 21 days. I hope I can help someone else from going through what I have gone through with Dell. You can email me at [protected]@yahoo.com if you need more information or help with getting Dell to stand behind their products.

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Or40eo
Monroe, US
Jan 18, 2009 1:01 pm EST

MSREE- I am havig the same problem with them like you did. I also bought the extened warranty but now they tell me it is just for software. I am going to email them and send a complaint to the Attorney Generals office for compaints... Thanks so much ...

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Dell battery replacement policy and cost

I previously posted a complaint with respect to Dell's limited 1 year warranty on its battery. I took out a complete warranty for the computer, however I was told the battery that comes with the computer is only good for 1 year regardless of what warranty one takes out on the computer. Dell then told me they would sell me a new battery for $299.00. Presently, one can buy new laptops for $600- $800. After completing an internet search on the Dell battery for the item number I found the original battery for sale at the following site, Pacific Battery http://www.pacificbattery.com/index.html for $139.99. I purchased several Dell computers in the past and have to say they worked well. However, when a company charges a much higher fee for a replacement part for its own manufactured computer system than a competitor vendor, you must question the ultimate intent of Dell, is it good company policy or corporate greed that is influencing its decisions?

Dr. Albert Alba

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Update by DR. ALBERT ALBA
Oct 08, 2008 4:50 am EDT

I purchased a laptop from Dell on 1/8/07. I also purchased a warranty against hardware failure until 1/8/11. My battery's useful life indicator shows the battery is losing its charging ability. When I contacted Dell and asked if I could get a replacement battery since the system is relatively new they informed me battery replacement is not covered under the warranty. I then asked if they could sell ne a new battery at a discount since I did purchase the extended warranty and they informed me they would not provide me with any discount. I have purchased many Dell products before and have stood by their company for customer support; however, I will reconsider purchasing a Dell computer in the future based on the above incident. The informed me the cost for a battery replacement would be $299.00. Dell only provides a 1 year warranty for its battery

Update by DR. ALBERT ALBA
Nov 01, 2008 10:20 pm EDT

I was able to locate a Dell original battery for a much lower price than Dell's price from an online comapny that sells computer batteries. How ironic is that? It is interesting that other companies can sell parts cheaper than the company who developed the original part. Therefore, if anyone is looking for a low price on an item, google the item and search for the lowest price.

Best, Dr. Albert Alba

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Tanya
perris, US
Jan 02, 2009 6:30 pm EST

Dell is horrible I bought a home pc and after hooking it up it had a virus. They told me that I didn't have a software warranty and if I wanted to send it back that they were going to charge me 200.00 to put it back on the shelf. About the warranty I did get one just not the right one it seems as if they made sure not to mention there were separate warranty's if I would have known that I would have purchased it. I feel that their products are not efficient and their consumer support does not exsist.

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Kris
, US
Dec 10, 2008 8:58 am EST

I ordered a dell computer and I had to under go a serious surgery and I am not sure when I can return to work. So I contacted Dell for 5 days finally got a hold of someone and they told me not to refuse the computer. and that under these circumstances should not charge me the 15% restocking fee. When I finally talked to a customer service they said not only would I have to pay the restocking fee but also pay so have it shipped back. If only had refused the package I would not have to pay that back, but worse then that they refused to take the 15% off. It's really nice to know that I'm doing business with a company would really could care less about people and more about the dollar. they even said they would give me a 35.00 discount if I keep the a computer. It's very sad when the dollar means more than anything else. also by the way it was a basic computer no add ons so there was no special things added to the computer just a basic model.

Valerie
Valerie
, US
Dec 01, 2008 3:42 pm EST

On August 1, 2008, I purchased my Dell Inspirion 1520 laptop online. I had just bought another dell back in March but accidently spilled soup on it. But, I was happy with my Dell (that I bought from Best Buy) and decided to get another Dell. I decided to just have one made custom for my needs and not what you can get pre-made in the store. Anyway, my laptop was supposedly sent to DHL on 8/7/08 and I paid for 2 business day delievery (which is extra) so it was supposed to be here yesterday on 8/11/08. So when it became late in the day yesterday I called DHL to discover that only a "label" was printed up and they had never physically received my laptop.

So I called Dell, (which I hate doing because 9 times out of 10 when you call the 1-800 number you get connected to someone in India who speaks broken English and who are typically extrememly rude. Since I ordered my laptop, I've spoken to 5 EXTREMELY rude, Indian representatives). So when I got a hold at someone at dell, which is also difficult to do because you have to go through an ANNOYING automated phone system, I was told I had to wait another "24-48 hours" to call back. So I called today and I was told the same thing AND my laptop is STILL at Dell when it says on my account that my laptop was shipped on 8/7/08 which was 5 DAYS AGO! I demanded a refund of my shipment and they keep telling me I have to wait until I receive my laptop, which seems it will never get here. I then said I just want a refund of my entire laptop but they told me I already have a "tracking number" for delievery and they can't do that EVEN THOUGH MY LAPTOP IS STILL IN THEIR POCESSION.

My advice to any future consumers: DO NOT BUY DELL. THERE CUSTOMER SERVICE IS WAY TO HORRIBLE AND TOO MUCH OF A HEADACE TO EVEN WORRY ABOUT THEIR PRODUCT. If something goes wrong with your laptop, you are so screwed if you have to call customer service.

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Barb
,
Dec 01, 2008 8:55 am EST

In July I was in the market to purchase a computer as I needed it for work purpose, however the issue I was facing was that I needed to have Windows Xp and most new computers had Vista. I was aasured bythe salesman that the PC I was purchasing would have both XP and Windows on it. I Was confused and inquired how the PC coudl have two operating systems in which he expalined the partions to me, but all this would be installed. I confidnely place my order and awaiting for my shipment. After a few days I checked the status online and it stated that my Vista systme was shipped. I contacted the customer services to expalin my situaion, the custoemr services was extremely unhelpful and rude and told me it wasn't possible. After I replied I did not want the system as I had been lied to, they advised that I would have to pay a 15% return fee, the gut continued by stating there is nothing they can do and hung up. I submitted a complaint wih Dell and as it has been 6 months I have not received a response. I will never purpose anything by Dell again.

Valerie
Valerie
, US
Nov 21, 2008 4:54 am EST

Had a accident with our Dell computer. The charge port got broken. we sent it back to Dell to be fixed. We were told that the motherboard was broke and it would cost around $700.00 to fix. We declined the work, because we could buy a new laptop for cheaper than that. So we went and bought a new laptop, had Dell send back the old one. Well we figured it was broke we got a new laptop what would it hurt to tear it apart and look and see if we could fix it. Get it torn apart and the motherboard is still intact.

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Helpaide
, US
Jul 30, 2015 6:56 pm EDT

The Dell Help desk led me through steps that deleted all my personal files! I had made it clear that I did not want to have my personal files deleted. I had questioned the "help" associate several times along the way, and stated that I didn't want my files deleted. "Doesn't this require me to back-up my files first?". In his mumble jumble of English, he wiped my computer anyways in order to fix my Windows issue.

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Keith's Broken Dell Computer
, US
Apr 16, 2009 11:22 pm EDT
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Just received a new Dell Computer that will not work. There is a 21 return policy but now I learn that there is also a 15% restocking fee. Do not buy a Dell unless you are willing to get 85% of your purchase price back on a new computer. After hours and hours of phone calls to Dell, their Tech dept, etc. I could not endure more so I asked for a refund on a return of the computer. Then I was told that even though this new computer which could not be fixed would cost be 15% of the purchase price. If this is the new Dell it is not any better than the old Dell. If you buy Dell you need to really think about it. This is not H P's return policy.

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Bye Dell
Belle Plaine, US
May 27, 2011 9:49 pm EDT

I have Bought Dell computers since they first came out. I have always been a loyal customer. But, that is about to change. I buy on the average of 5 desktop and/or laptops for my family every 3 to 4 years. That ends today.
I bought a XPS M1730 from dell awhile back and i can tell you its a piece of junk. I am in the process of buying a laptop and a few desktops and I am happy to say it wont be dell anymore. Now if i can talk my boss into getting away from dell i can pull another 200+ computers from them every year. since I am the IT admin is shouldnt be to hard. BYE DELL wont miss you.

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Plione
, US
Mar 05, 2012 11:23 am EST

I purchased a new Dell Inspiron about 15 months ago. Immediately started having problems with the laptop, and called Dell on a regular basis. Every phone call lasted about 2 hours and included multiple transfers due to different departments, different problems, heavy accents, false promises, etc. (one call lasted 168 minutes including 24 transfers before finally being transferred to a dead line). After countless driver reinstalls, 3 new AC adapters, 2 new mouse/keyboard replacements, 1 new motherboard, and 2 technician home visits, Dell only finally replaced the laptop because I filed a report with the Better Business Bureau (which I had only ever done once before in my life).

I received the new laptop in April 2011. Two months later in June 2011 the laptop had a complete hard drive failure (couldn't even reboot windows) and I lost all of the data. Because my original purchase had a 12 month warranty Dell refused to replace the hard drive (or even talk to me on the phone for that matter) without charging several hundred dollars. After another Better Business Bureau report they replaced the hard drive (which Dell's own technician admitted that their hard drives commonly fail). I expressed continued concerns that the new laptop was defective and could easily have other problems come up, but they refused to add a new one year hardware warranty or to refund my purchase price (I would happily return this laptop in exchange).

What I have noticed is that unless you file a report to BBB they won't even give you the time of day. Once the report is filed they will fix any immediate problems, but still won't back their own merchandise. A very sad turn around from a company once voted best in customer support. I was an 11 year customer of Dell, but this experience and being treated like a nobody will cause me never to purchase from them again.

My advice is to stay away, but if it's already too late for that you're going to need to do something drastic (like file a BBB report) to even get Dell to talk to you. Good luck!

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Unhappy W/Dell
Imperial, US
Mar 24, 2011 6:54 pm EDT

We have a Dell 948 printer and spend approximately $150.00 a year on ink cartridges. (This covers two black and one color every 5 months).We use our printer for home use and only when needed. These ink cartridges are only available from Dell and cannot be refilled to save money. Dell includes return envelopes to return the empty ink cartridges. In between uses, you can see that the ink level is lower each time the printer is turned on. I feel they could offer a discount when you return the empty ink cartridges to SAVE THEM MONEY! It is ridiculous.

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Dell late fees charges while auto debting my checking accout - 39.50 a month

I set up auto debit using the default options on DFS website. Big mistake! They use a third party to "collect" the money which insures the payment to arrive two or three days later. So if you set up your payment on the Due date that is the default, hang on for a ride with Jesse James! At least Jesse was honest about, he wore a mask and you knew what was coming. DFS while auto debiting my checking account every month for a $100.00 payment was at the same time charging me a late fee of 39.50 each and every month. Once I saw what was going on, I finally got DFS to reveal the principal owed on the loan (28% interest- the godfather would charge less!) and I paid that off, so technically they never got the money they took upon themselves to add to my account. These people have no morals. Dell makes more profit from selling cheap pc's then robbing them on the loans. DFS lost a $17 million class action lawsuit and they still keep on patting you on the back while sticknig a bowie knife in your gut. I hate Dell, I hate Dell Financial Services! I went and bought an HP desktop and a Gateway laptop. Dell can go jump in a lake!

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Mike Hoyman
, US
May 02, 2016 10:42 am EDT

I just found out that I have been charged late payments for 2 years of 35.00 dollars because I never looked at the bill with electronic payments! They never sent a letter that i was late. But it gets better. I signed up for automatic payments to pay on my due date. They took the payment and still changed me a late payment. How is this legal?

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gametaker101
Drayton Valley, CA
Mar 26, 2010 1:53 pm EDT

i just got charged 300.81 that was taken from my account..no acknowledgment on the payment and i still have to pay rent.. how can i stop this from happening...my payments are at the 1st of the month not the 26th of the month...this has happened many times to me in the last 6 months since i got my computer...what the hell.

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hell with dell the money sucker
Denver, US
Jul 24, 2009 1:42 am EDT

dell is blood sucking from hell. i brougth a laptop from dell $1020.00
3 yrs. ago. now i own dell $1460.00 how can that be?
i 've been charged for late fee on almost every payment.
my due date is on 26 each mont and i sent payment on 23.
i do not known how can it be late . can anyone explain that to me?
no more dell

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Dell dell refuses to service new peripherals

Dell sold me a 2GB memory upgrade for 20 month old laptop. My laptop warranty ended after 12 months, but the salesperson at Dell assured me they would help me with the memory if there was a problem.

The system only recognized half the memory and when I contacted Dell, they refused to provide service or technical information unless I purchased a new service contract for my laptop.

I went through six different calls, each time I called, the sales person or the customer service person said the technical people would help with newly purchased memory, then they would transfer me to technical support. Then the support person said they would not help unless I purchased a new service contract.

Dell says they will not provide any service for any new peripheral bought if it is used for an out of warranty computer.

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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