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Dell Computer / bad service

1 United States Review updated:
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Dell ran a Black Friday special for their Inspiron Mini laptops. I ordered 2 of them on the same day (black friday). I got a ship date of 2 weeks out, only for them to make up some "BS" excuse and not ship the laptop.

On one order, they csent me an email stating that the order was cancelled because "there was a problem with the credit card processing". What problem. They debited my card at time of purchase, then issued a credit on the ship date. I guess that was the "problem".

It's the 15th, I'm still waiting for both my laptops and Dell is still bs'ing people.

Ia
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Comments

  • Te
      20th of Dec, 2008
    0 Votes

    Ian, you're right. Dell and all of the brand work under its name is totally piece of ###. Check this out: https://www.complaintsboard.com/complaints/alienware-area-51-laptop-c141214.html, do u see how many complaints? (Alienware works under Dell)

  • Ab
      22nd of Dec, 2008
    0 Votes

    so thats the point...Alienware and Dell...together they are messing up... i'd ordered a dell inspiron last year on july and got it shipped on Oct...they freaking charged me $150 extra for shipping saying that my location was hard to find...i mean wtf does this means??

  • Bl
      22nd of Dec, 2008
    0 Votes

    omg...its not only their computers or notebooks which are horrible but also their LCD monitors...
    thy are highly priced and completely crap...i ordered one and got a broken LCD...thy replaced it in 3 mnths n now it makes strng sound...damn

  • Kr
      22nd of Dec, 2008
    0 Votes

    i totally agree with u...thr delivery is really horrible...thy always over charge and customer support ppl are n00bs...lolz...thy dnt even know how to spell D-E-L-L...lolz

  • Ar
      22nd of Dec, 2008
    0 Votes

    haha...gr8...Dell screwing up again...i hate thm...I got myself an XPS frm their website...never got one...whn i called thm, thy said that there was a DB error...plz buy again or file a complain...i filed up n its been 6 mnths...THEY STOLE MY $600...STAY AWAY FROM THEM... X(

  • So
      19th of Jun, 2009
    0 Votes

    i paid off my computer and its not shipped yet.

  • So
      28th of Aug, 2009
    0 Votes

    If you're still having issues with Dell or even if they're somewhat resolved, I suggest that you email their company heads
    starting at the top:

    Michael@dell.com
    michael_dell@dell.com
    ronald_garriques@dell.com
    lawrence_tu@dell.com
    andrew_esparza@dell.com
    paul_bell@dell.com
    stephen_felice@dell.com
    david_marmonti@dell.com
    brad_anderson@dell.com
    jeffrey_clarke@dell.com
    alex_gruzen@dell.com
    joan_hooper@dell.com
    william_gray@dell.com
    Brooke_Adams@Dell.com
    michael_dell@dell.com
    stephen_linder@dell.com
    Swastik_Ghosh@Dell.com
    mikeeagle1@aol.com
    Dawna_Richmond@Dell.com
    Richard_Bernier@Dell.com
    Us_dfs_customer_experience@dell.com
    geoffrey_knox@dell.com
    andrew_ramer@dell.com
    michael_george@dell.com
    Brian_r_davis@dell.com
    duane_pond@dell.com
    Tracey_selberg@dell.com
    jennifer_harrell@dell.com
    david_slaughter@dell.com
    kelly_rogers@dell.com
    Tammy_Luong@dell.com
    Brian_r_davis@dell.com
    au_tech_support@dell.com
    Greg_wills@dell.com
    kelly_boatright@dell.com
    david_frink@dell.com
    jess_blackburn@dell.com
    robert_williams@dell.com
    shep_dunlap@dell.com
    lionel_menchaca@dell.com
    stephen_linder@dell.com

    My only hope is that perhaps this company that I have been dealing with for almost five years can seriously consider
    the problems their customer service and FIX them.

    Good luck!

  • Ge
      21st of Apr, 2010
    0 Votes

    Did not use service and was charged $18.00 on my credit card.

  • An
      21st of Apr, 2010
    0 Votes

    I bought my daughter A labtop A year ago.And one week after the warrteywent run out the labtop went out.they said it was the hard drive So I brought it.And they sent the wrong one.so by the time I got the right one putd it in the shop and they took so long to work on it, And now It cant be fix they want take the hard drive or new battery I brought.I is bad when you pay that much for A labtop and goes out in a year with little use.So know noy only am Istuck the labtop buy $256 dollars ln parts I cany use, I WILL NEVER BUY A DELL AGAINordle24740@yahoo.com

  • Jo
      12th of Dec, 2010
    0 Votes

    I bought a dell lap top, needed some help, could not understand the people on the phone all I heard it was $150.00 to fix the
    problem and i get a bill for near $500.00 i am not going to pay Dell the balance and if necessary i will contact the Florida State attorney for help, they have people from india on the phone and i could not hardly understand anything

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