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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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5:55 pm EDT
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Dell dell sells crap computers!

I spent hours on the phone today with Dell's "customer service". Of course, they are located in India and I'm in the U.S. I couldn't understand them and they couldn't understand me. Am I the only one that finds it maddening that these companies outsource their technical/customer service to these third world companies? Of course, when they pay them about the equivalent of a bowl of rice a day, I guess it's no wonder. After all, the execs have to receive their unbelievable bonuses every year.

My problem started with buying a laptop in September. By April, it was barely usable. By yesterday (6/10/10) the hard drive crashed. I can still access Windows, however, and asked if they would back up my files until I receive the new hard drive. I'm sure it would cost them somewhere in the neighborhood of $50 or less. I should have asked for the moon. They said they could back it up but they would have to charge me. Really?! For a computer that is less than 9 months old? If they hadn't sold me the defective product, I wouldn't be in this mess. One "manager" told me it was a' legal issue'. Really?! Do I look stupid enough to believe that? I know there is no law in THIS country that disallows a company from giving a customer something above and beyond the warranty in order to keep that customer.

Dell has lost a customer for life. I would live the rest of my life without a computer before I would buy another Dell. Run, run, run from a dell computer. Save yourself!

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Sundee
San Diego, US
Jun 11, 2010 7:31 pm EDT
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I would rather go without a computer then to buy a Dell
ever again.
I got one for my birthday in Sept 08 and have had nothing but problems ever since I got the damn thing. You call them
and all you get are people that you cant even understand and
visa versa. Then when my husband called one day they managed to sell a plan to him for malfunction for a entire
year. Yeah, right, I am still not letting him down on that
one. He is a smart man but till this day was unable to get
a thing fixed or corrected and still want to see me anohter
plan.
I have given up, when someone buys a Dell at a store, I
just go by him/her and say SUCKER... course I said
more then that.
Dell is pitiful and need help, first by getting some people that speak or English at least. Is that so hard Dell Computer ?
I suppose you say you pay them alot by the hour to the IRS>
Yeah right...You should be ashamed for even doing business in the US..

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9:53 pm EDT
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Dell breaking fdcp laws

Today they made contact with me, I didnt have the information to do a payment since I was in the car driving, but told the rep. that in 15 min. (when I got home, I would make the payment) from that point I was called 4 times in a 30 min. period. At this point I was very upset asked to speak to a supervisor who then called me a liar and said that they never called me that many times and that if I learned how to pay my bills the calls would stop. I got into it with her, said somethings I probably shouldnt have said and when I tried to call back several times I could hear collectors talking about me in the background and they refused to let me talk to any other supervisor other then the one who called me a liar on several occasions. I called back to get their mailing address, which they refused to give without me talking to her and she said she had had enough of me today and then hung up on me. I have copies of the phone log showing these records and am concerned about harrassment esp. since such an unprofessional work place has all of my personal information.

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5:26 pm EDT

Dell deception and unfair business practices

Today, I found out that Dell had raised my interest rate from 10%+ to 17.57%. I was supposed to have a promotional rate, but was told today that I was sent a letter in Oct 09 and had not replied to it so my rate went up. I recieved no letter and asked why they could not have left an alert on my account online since that it is where I do my business with Dell and I was told that they did not have the capability to do this, quite laughable, since they leave message alerts online when they want to contact you. I pay on time and more than minimum, but they said the interest rate was based on a credit report that they had ran on me. I am not behind on any payments and always pay more than minimum on my accounts, but I have closed accounts that wished to raise my account with no good reason and I continue to pay those on time. We should not be punished for closing an account when we do not accept the super high interest rates that seem to be coming out of nowhere. Doing it just because they can, to me it is like being raped by credit cards for money because you can't say no and close the account without being punished. This problem is whith Dell's Financial Service, but I have had problems with Dell Customer Service since 08 and have even experience them breaking the law when we sent our laptop in for repair and they changed the numbers on the computer and sold it to another customer while we were still trying to find out why it was taking so long for Dell to repair our College Daughter's computer. I recommend to anyone that ask not to buy Dell products because of their customer service and failure to follow through with the purchased warranty for in home service repairs. I just fell into Dell Hell again and it is like being raped by them all over again and it is hard to get over it when nothing happens to Dell for their deception and unfair practices.

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7:36 pm EDT
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Dell order processing

This is the letter I sent to dell. I never received a reply:

Please forward this to a supervisor. I am extremely unsatisfied.

I have been in it for 11 years. I purchased $100, 000 a year from dell for a company which switched to hp recently. I however, personally stayed with dell, until now. I will never order from dell again. And as the family it guru, this means my extended family will also go with hp from now on.

Here is the problem. I ordered a computer on may 5th, 2010, order number: 24699xxxx with the payee being (Mom's name) and the receiver intended to be (Father's name). There were three problems with this order which ultimately caused me to cancel the order and instead order from hp.

1. The order was supposed to be shipped two day delivery. It was shipped ground.
2. The order was canceled by dell, for reasons unknown, and I had to call [protected], extension 4161283 to reconfirm the order. I spent over 45 minutes on the phone and was disconnected twice in order to reconfirm. I am still completely unclear as to why the order was canceled.
3. On the day the computer was to be delivered, according to fedex it was recalled by dell, ultimately not delivered and returned to dell. I never found out why.

If the computer had been delivered as planned on may 11th, then I would have kept the machine. But given it was not received, I can’t be bothered to fight with dell to get a computer that should have simply arrived two days after having been shipped, without confirmation call. Note, the charge went through the credit card just fine.

I just want dell to know how poorly this transaction has been handled. This transaction has cost dell a customer that coordinates the purchase of around $1500 a year on dells and $4000 planned spending this year.

My company has been satisfied with our switch to hp and I imagine I will be personally too.

Having purchased from dell as both it for various corporations and personally since 1996, I am disappointed that the service is now so poor. I used to tell people, “I am a die-hard dell girl.”

Now, I will recommend hp products.

I am interested to see if you will do anything to change my mind.

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9:30 am EDT

Dell customer service sucks

Dell Computer's customer service is non-existent. My sister had a problem with her computer, she couldn't get on line and Internet Explorer wouldn't open at all. She got no program discs with the computer. After much effort she got Dell to send her discs to re-install Windows. I was helping her to install them, but I use Macs so had trouble getting it to open the discs. We called Dell to see how to do it, but the guy in India refused to answer any questions, he just wanted us to pay him $70.00. Then maybe he'd try helping. Sounds like blackmail to me. What kind of company can't even tell you how to install the system without being paid, after you've bought their product. I won't buy Dell, neither should you.

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12:24 pm EDT
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Dell i'm out of words...

I've bougt a DELL Laptop in 2017 that fail defective in last december. I've sent the unit to be repaired nothing less than 3 times at they're "Return to Depot" service center. They repaired my laptop with USED parts full of somebody else ### in it! The computer was returned to me scratched and some of the components did'nt works as they should anymore...

So far 4 MONTHS LATER, I'm just out of word facing the TOTAL LACK of intelligence and internal communication of DELL Canada. I've pass more than 10 hours on the phone to try having my equipment repaired and put back as it was before they mess up with it. ALL THE PROMESSES they've done never happen.

Finaly, tired and upset of they're non sense scripted ###, I had to intempt legal action agains DELL to get my money back. Piece of advice... STAY AWAY from that company that have no idea of what is customer satifaction at ALL. As a senior hi-end retail consultant my self, I've never seen in a life time a total lack of responsibility as DELL providing to they're customers. Treating peoples this way, it's just a matter of time for this company to get out of business.

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terrell Ricketts
,
Feb 07, 2008 12:00 am EST

I purchased a Dell computer on February 2, 2017, with a warrenty ending in 2017.

The computer I purchase is a Dimension 3100 Series.

I have had to wipe this computer 5 times due to is not working.

Have called their tech support more than I care to remember.

One person had me on the floor for over 10 to 15 hours pulling out parts and still couldn't fix the problem.

Another person from customer care supervisor told me last week he was going to send me a new system, and found out he lied.

No matter how many times you have tech support helping you trying to fix this computer it doesn't work.

I have contacted the Dell in the USA, and have had no satisfaction.

No matter what the tech do, the computer still doesn't work. They will not replace this computer and I have lost work over this computer and they expect to be paid for a computer that doesn't work.

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rodney2008
Peterborough, CA
Apr 13, 2010 10:53 am EDT
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well I called Dell told them My pc crashed and would not issue another pc and this was shortly after my warentee was done so I had a friend fix it for me costed me a bit of $ but o well. I sold the unit after it was fixed I got another Dell from a local PC store and asked for them to change the owner ship or call them to ask if i can do so they refused to and then i was accused of a stolen unit from them I faxed a receipt that it was not what a bunch of hyprocrits. now my ? is if I have all cds to my unit and a person needs to have windows xp re installed can I use my cds for this or should i keep them to my owne PC only thanks

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Kendall Wood
Sherwood Park, CA
Jan 05, 2013 1:12 pm EST

Purchased 2 XBOX Live 4000 points cards from Dell Canada's website. Website clearly states "Usually Ships via email link within 30 minutes" - Well, after waiting 7 days for e-mail delivery I finally called them and asked where my order was. I was told they did not have an e-mail address for me to deliver to. How that is even possible is beyond comprehension to me...but fine, I gave him my e-mail address. Then he says it will take up to 48 hours for me to get delivery. "Usually Ships via email link within 30 minutes". I just say fine, and he says he'll call back to ensure I got delivery. Next day, I log in to the Dell website and see my order has been cancelled. I call in to ask why, and they said a "verification issue" caused it to be cancelled but I could reorder if I wanted to call another number. I just told them to leave it cancelled. I have now ordered, just for fun, a 2017 point card using a different payment method. It's been over an hour already. Can't wait to see how this one turns out...

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Anne Tiwari
Winnipeg, CA
Jul 31, 2009 11:13 pm EDT

I purchased a Dell laptop online in 2017. No complaints about the product. I purchased it using my name as the person to be billed, my credit card (my money), with my name on it. Unwisely as it turned out, I put my husband's name for it to be shipped to, as it was a present for him. Immediately Dell's software made the whole account over to him. I tried to have this corrected and was told they couldn't or wouldn't. More recently I bought a desktop online from them. I never logged in, my computer said "hello Anne" up in the corner, and I proceeded to fill in my name everywhere, to be shipped to me, using my credit card etc. again. When it arrived the invoice had his name all over it, not mine. Apparently their system recognized the address and email and immediately assigned it to this old account, now in his name, and nowhere on the online screens did it suggest to me it was doing this. Their response: "you should have known". When I pointed out it appeared that he was buying things using my credit card, their response was: "husbands do".
To me it defies logic that the person who is paying the bill and whose name is on the credit card should not be the holder of the account. It also defies logic that their system apparently will accept payment from a credit card with a different name to the person holding the account. Surely at some point their software should have asked me if I was Ramesh (the husband in question), and offered me the chance to register as myself. And surely it should have provoked a question about my name on a credit card paying for something to be ordered by my husband.
Dell assures me that they have me listed in their system as the owner of the computer, though they also encouraged me to file a "transfer of ownership" form online, which I did. But I am absolutely certain that that means nothing legally, and if I ever had to prove my ownership here, all I have is an invoice with his name all over it. They declined to replace that by the way.
As a final note I must say, I have spent a lifetime trying to be more than someone's wife, someone's daughter, someone's mother, and to be demoted yet again by unrefined and poorly designed software run by a company that couldn't give a damn, is infuriating and insulting. I am a separate individual, with my own funds, my own credit, and my own existence. Whether or not I still reside with my husband is neither here nor there. I could have had it shipped to Jack Spratt at this address, and apparently Dell would have just assigned him the computer, and billed me and my credit card.
In the end the offered me a $100.00 rebate which I was very reluctant to accept. I wanted to just return the order and tell them to go to hell, but since my complaint was not technical, they had no parameters to fit it, and were going to penalise me to the tune of $50.00, or possibly $75.00. So in the end I took the rebate, but declined the other offer of a $150.00 coupon, and the opportunity to set up a personal account over the phone. I shall NEVER use them again.

No economic or physical consequences have arisen from this. The feeling of being diminshed and demeaned yet again is hard to assess, and the question of proof of ownership is just hanging in the air.

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SergeG
Trois-Rivieres, CA
Feb 24, 2011 10:29 pm EST
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In July 2017, I bought a Dell inspiron 560S, since then all I had is problems after problems. A technician came to my house to change parts. Problem not solved. 3 weeks later, again the technician comes to my house and changes parts. Problems not fixed. Then I was sent some parts that I had to install myself. Problem not fixed. I may have called 10 times in Tunesia. Now again today, 02/22/2017, I spent 2 hours with another technician from Tunisia for the same problem that has never been fixed yet. I was asked to do tests that last 6 1/2 hours each time. I did that %$##$%^ test 9 times now. A major waste of time. Problem not fixed. Am I enjoying my computer? NO. Am I happy with my Dell computer purchase? NO, Not one second. Will I ever buy another computer from Dell. NO and IF I ever do, shoot me, thats all I will deserve. I am a 61 y/o man, and I have bought computers since they were first introduced (Commodore 64). And never have to deal with such problems. Dell is HELL

SergeG

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dell hell
,
Aug 06, 2008 4:17 pm EDT

Don't ever buy any products from Dell. Their service is terrible and chances are they will send you the wrong computer and then put you through hoops to return the wrong item THEY sent you, provide you with an invalid return label, and then make you call and speak to 100 people from their Contact Center in India who have no idea what their taking about.

This is the absolute worst service from any company in any industry. What the heck is the CEO of Dell thinking? Do you want your business to come crashing down? Maybe some of the Dell executives should act as a customer and try out the service that is received from their own Contact Center. No one cares, no one calls back, no one has any regard for the customer. The phone lines are not clear and you could barely hear the person on the other end. The responses you receive via email are laughable. They cannot even put a sentence together and it's signed by Dell. I had messages on my voicemail that they needed to confirm my address before shipping the item, meanwhile, I have already received the PC.

Never again will I deal with Dell.

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Quantum63
Thornhill, CA
Jul 09, 2009 1:51 pm EDT

I bought a Dell UltaSharp 22" monitor a week ago. When I purchased the product the website did not bother telling me that I would have to wait 8 weeks for delivery. I own a small business and 2 months delivery is insane.

The same day I called customer service and was connected to someone in India who could barely speak English. He promised me that my order would be expedited and a Rush note would be attachhed. I should have my monitor in less then 4 weeks. Few days later i check the website and my order status hasn't changed. I tried to find a number in the Canadian office but they forward all the calls to India. Again, after being bounced around three times I am told that the order cannot be expedited even though it was promised and it would arrive in 8 weeks. I asked to be connected to someone in the Canadian office but this was impossible.

My only choice was to cancel or wait. Not only did I cancel but I will no longer be buying DELL for myself, family, or business again.

I guess some companies forget how they got where they are. The bigger they are the harder they fall

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Xtremely unhappy customer
Calgary, CA
Apr 18, 2011 10:36 pm EDT

I have never experienced such terrible customer service. I was passed around 5 times in 4 different calls to them, at any of those times waited an average of 30 minutes on hold only to be let down again because the CSR transferred me to the wrong department. And all of this because of one printer that didn't work from the start, 3 replacement parts later. I will never buy Dell again.

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denny142
, CA
Apr 08, 2011 11:14 pm EDT
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never a DELL moment again...

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denny142
, CA
Apr 08, 2011 11:13 pm EDT
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i must have spoken to customer service from the philippines to india...there is no single person can help me fixed my laptop...there is no use of screaming ...as nobody will listen...! no wonder why they are trimming down their call centers...nobody is in-charge of their customer service...never a DELL moment again..!

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7:50 am EDT
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Dell customer service

We need someone to do a Reader's Digest version of "Next Day on Site Service". I have been in the IT industry since 1988 and foolishly believed that it meant that if there was a hardware issue, i would see a tech the next day. This did not prove to be true. First the tech told me that the hard drive was bad. I told them no it was the mother board and asked for a tech with a mother to replace it. No they insisted on sending me a hard to put in and reconfigure myself. (I guess my services fall under "Next Day on Site Service"). When I disagreed with the tech about sending me the hard drive, they offered to transfer me to the legal department to discuss my warranty. Nice. Well the hard drive came in, i put it in and guess what, the motherboard is bad. is a tech going to be on site today to fix it? No. they might be there on Monday. BTW the person on the other line had to get permission from his manager to send a tech out. I guess Dell's definition of "Next Day on Site Service" is the new definition and not the industry standard that I expect.

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10:57 pm EDT
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Dell dropped by dell 3 mos after paying balance

Today, March 19, 2010, I received a letter from Dell Financial Services in the mail notifying me that they were closing my credit account due to my delinquent credit record. I have a few issues with this letter.

1. The letter was dated Feb. 26, 2010. I received the letter via snail mail almost a month later. No phone call, no email - no other way of communicating this to me quicker.

2. My balance was paid in full just 3 months ago, I have had a zero balance for the last three months!

3. Since I have been a Dell "preferred" customer since 2005, I managed to keep up with my payments for the most part and have twice paid off my balances.

I phoned Dell Financial Services and receive a representative who could only confirm the contents of the letter and advised me to appeal the matter in writing to the credit bureau that they relied upon to decide that I was a credit 'delinquent' even though my balance was zero for the last three months.

I do not get this. Instead of being rewarded for paying what I owed and having a zero balance, I am essentially being punished for being responsible!

What kind of message does this send to consumers? Folks who work hard and apply for credit, use it, pay it back (at exorbitant, onerous rates I might add) are punished for using this one sided system.

I am going to challenge this decision - not the part about being dropped- but the part about the 'delinquent" reason since that will have a negative effect on my credit report.

I am pissed and I will no longer support, purchase or recommend Dell products to any friends, family members, work associates or any business that I affiliate myself with.

I only wish I had a list of executive email addresses for Dell Financial Services so that I can express my frustration to them and try to get them to understand how really stupid their system is an how customer loyalty and consumer responsibility seeming goes to the toilet when it comes to how DFS treats customers.

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4:09 pm EDT
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Dell processing fees

I had an alienware Titanium account, that apparently dell consolidated into dell finances and closed all the alienware accounts, they said they sent me a letter however, i think i would have said something had i seen one.. Now i still must make payments on this account, however since it is a closed account... i can not use the online services to do it. i must mail in the payment or call in the payment.

I called up and the automated system indicated it needed to send me to a representitive. I explained to the representitive i would like to make a payment. he was more then happy to assit me but then indicated a processing fee of $14.95 would be applied to make the payment. A 15 dollar service charge... to make a 50 dollar payment.. how can this be justified.. how can it be legal ... When he noted my freaked out tone about the cost of making a pay by phone he said you can do it for free from the automated system... and kept repeating that to me after i told him thats how i got to him in the first place. Oviously i am going to mail in the payment and keep the 15 bucks in my pocket but i needed to complain someplace so here it is...

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9:21 am EST
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Dell customer service & refund

On March 27, 2008 I ordered a Dell XPS M1730 laptop computer over the phone (Dell Purchase ID and Order Number available upon request). The order was promptly shipped to an address in Texas and the equipment was received in good working order. Initially I was exceptionally pleased with the product; however, after a few months I began to have a number of issues. These were initially fairly easy to resolve and seemed to be fairly routine for a computer. As time passed these issues seemed to multiply and were no longer simple issues and now involved both hardware and software (e.g., battery, RAID configuration, operating system, memory parity, etc.) and required many, many hours on the phone with Dell Support, which itself was exceptionally poor.

After several months of attempting to resolve these issues I requested that Dell accept return of the equipment and issue a full refund. After many hours with Customer Care (also exceptionally poor) it was agreed they would return the computer less a 10% restocking fee, to which I agreed. I was informed that the purchase price (less the restocking fee) would be refunded to the credit card used to purchase the equipment.

The equipment was returned to Dell on October 19, 2009 via UPS and was confirmed as received on October 22, 2009. The email from Dell confirming the return indicated a refund would be issued within 30 business days (i.e., by December 3, 2009). After 30 business days no refund had been received and upon inquiry with Customer Care I was told that a replacement battery issued several months prior had not been returned. Again, I was required to have further discussions with Customer Care (each of which takes approximately one hour due to hold times and poor service) who eventually agreed that the battery had in fact been returned and that my account would be closed and a refund would be issued promptly.

Several more weeks passed and yet no refund was received. I again called Customer Care who stated a check had in fact been issued and sent to the address to which the computer was sent; however, I was no longer residing at this address. Furthermore, Dell stated the refund would be issued to the credit card; there was no mention of a check. Upon inquiry with Dell I was told that since the purchase was more than 18 months ago a check was the only option. This information was not provided at the time we agreed to the refund and had it been I would have provided an alternative address. As a result of this miscommunication I took my issue to the Consumer Resolution Center which I was told could potentially provide expedited service.

My first contact with this department occurred on December 23, 2009 via an email from MR (initials of representative). I promptly contacted MR and explained the situation. She agreed to issue a second check, this time to an address in Germany (my current residence). On January 8, 2010 she confirmed a check in the amount of $2, 730.37 was mailed to my address in Germany and that I should receive the funds within 15 business days (i.e., January 29, 2010). As of today (March 12, 2010) this second check has not been received. It has now been over 100 BUSINESS DAYS since the computer was returned and no refund has been received. On March 3, 2010 I was told a third check was issued and would be sent overnight the following day. Accordingly, I should have received this check on the 4th. Again, as of today this third check has not been received.

The Consumer Resolution Center does not appear to be in a position to deal with this matter. Each time we speak or trade emails I am informed they have no further information or will have information in the coming days.

I will continue to follow up with Dell; however I feel that I have exhausted all avenues to obtain this refund and thus have submitted a claim to the Better Business Bureau and contacted local news stations in Austin, Texas (near Round Rock) to see if they are interested in helping me resolve this matter.

I would welcome any response from Dell regarding this matter.

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12:49 am EST
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Dell late delivery/poor customer service

I ordered a Studio 17 laptop with the new iCore7 processor on 12 February 2017. As of today, one month later, I still have not received this product. Dell stated that parts for my laptop are on back order. Further, they canceled my previous order and submitted a new order on my behalf, and without my consent, for the exact same configuration, all in an attempt to appear to meet their delivery on-time performance. They have now delayed my delivery to 05 April 2017.

When you spend more than $1300 for a laptop and still not even get the top of the line with all the bells and whistles, you expect a timely delivery and quality product. As of yet, I have received neither. I have a friend that ordered a Sony Vaio and received a custom built laptop within 5 days from the time he ordered it. If Sony can do it, why can't Dell?

I do not think I will ever deal with Dell Inc. again, even though my last 2 purchases and all my recommendations to friends have been with and for Dell.

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gwoodNV
Gardnerville, US
Jan 27, 2010 11:55 am EST

I am very pissed off with dell. Ordered a studio 17 online with many upgades for a sizable discount on dec. 2. Was promised the computer before xmas. It was delayed due to lack of monitor materials, to be delivered dec 28. That day came and went. New delivery date jan. 2. That day came and went. Called and complained.

Got a call back and was told that the blueray in this high end computer has issues so we have to start your order over and will take care of you with discounts on the higher quality studio 17. It cost me $200 more (Lol much better computer). The delivery date was to be jan 21. Kept checking on the order status again and again it was delayed. Called jan 21 and was told that it would ship out on saturday jan 23 and be there overnight. Again another lie. Now the delivery date is feb 3. I have to laugh because if I could reach through the phone I would be arrested. Talked to over 2 managers that give me the run around. Just trying to talk with these people that don't speek proper english is bad enough.

I went onto the dell website to build the computer that they said was going to be a great deal and my savings on the new computer was only $100. The first computer that we build online was a savings of over $700. What is going on here!

I tell you what. The owner of dell is in alot of trouble. He's putting his eggs into to many baskets. He invested into a company called onewest bank that bought out the federally bailed out indymac bank aka indymac fedral. Along with another billionare they bought out indymac a company that was worth $23.5 billion for $20.7 billion. Making a profit of $3.5 billion right off the bat. Cut and paste into browser and you can read it for yourself.

http://onewestbankfail.com/how-george-soros-and-michael-dell-are-working-to-kick-homeowners-to-the-curb/

The way I see it dell's owner found a new was to make money and does not care out the little guys.

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FrustratedCollegeStudent
Lexington, US
May 14, 2010 9:22 pm EDT

I purchased my laptop in June of 2017 and this computer has given me nothing but grief. My computer crashed for the first time in December 2017, I lost a portfolio, 1000+ songs and approximately 200 photos. The problem started when the laptop could not recognize the power supply, I contacted Dell, and they sent a repair bearing a new power supply. He and I both assumed that the power supply shorted out, and replacing it would resolve the issue, Wrong. I ended up having finding out that the Studio series of laptops were not compatible with Windows Vista. I had to reinstall Vista. In March 2017, my computer started exhibiting the same symptom of a shorted out power supply, I contacted Dell and they told me they were unable to help me initially. I contacted them again, asking for a new computer to replace to defective product they gave me. The salesman said he would give me a new product, but I had to describe the products on my computer. He asked me if I used McAfee (which was installed on the computer), I told me that him that I preferred to use AVG, he blurted out that the crash was caused by AVG and that it was my problem, that was Lie #1. Next he asked me if I used Microsoft Office 2017, and I said of course I am on college, I am required to use this, he said that because I did not purchase to software from Dell that that was the cause of the crash, Lie #2. His last shot trying to escape giving me a new product was that he asked if I used iTunes, of course I use iTunes 80% of America uses iTunes, he said that iTunes did not agree with Windows, Lie #3. In the end, Dell sent a repair to replace a fried hard drive, motherboard, and AC Adapter. The one thing that Dell did do right was that they were very kind and the costumer service was very prompt. At the end of this ordeal I wrote a very wordy review on my Studio 17, and Dell had the gall to remove my review, I am very disappointed with my laptop and Dell, do not put yourself through this.

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Dell laptop from hell

Dell and Toyota value consumers the same...

In a difficuly economy Ipent $1500 on a dell inspirion 1525 for my sister and her kids that at just 14 months (2 month out of warranty) starts shutting down. Dell claims its the integrated video card on the motherboard but the computer is hot to the touch. Makes sense that Dell wont mention overheating issues as similar issues have already caused one class action law suit. Dell claims theres nothing they can do because its 2 months over the 12 month warranty. BTW - you have to pay $49.00 for a one month diagnostic fee for Dell to feed you all this and get nowhere. Also You can get a replacement part (motherboard) for $289.00 but theres no one who will touch the installation...geek squad wont even touch it! dell doesnt care...how adsurd it is to have spent this money on a product that only lasts 14 months...based on the information available on the Web...how could Dell miss this recurring issue in the inspiron line...but again..Dell doesnt care as long as they get your last dime for a computer that doesnt work...

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Jackie's
Winnetka, US
Aug 08, 2012 12:56 am EDT

My Inspiron 1525 laptop computer has been a lemon. Purchased in 2017 the hardrive went out one week after warranty was up. I had to purchase an extended hardware warranty for 250.00.
It seems the motherboard overheats damaging hardrive. I have had 4 hard drive replaced. Also advised by Dell to to purchased a drop policy for another 200.00.
Last time the hard drive went out, I was told it was a software issue, and asked to purchase a 250.00 software warranty... it was not a soft ware issue at all, once again the hard drive was in failure after taking the product to computer shop to have diagnosed.

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hnmehta
Richardson, US
Oct 27, 2010 3:08 am EDT
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I had bought a Dell Laptop Inspiron 1525, about a year back. Since I got the laptop, it always had issues with the heat sink. I had called up and sent the laptop for change in heat sink twice, and did an extended warranty of 3 years as I could not afford a new laptop and also I was assured that the problem would not reoccur, but it has been consistent and reappears after about 3 months. When I called up again, they transfered me to Senior Support Resolver, who was apparently the last point of consumer complaint and he could resolve it.
Now talking to him I realized that not only he knew there was a problem with the machine but he was not ready to accept that. On top of that he was rude and insulted on a personal level. To make matter worse he hung up and said if i wanted i could complain to the Dell Legal Department ( If the products are so bad, we can guess how good the legal department would be). No solution was reached and I am still stuck with a crappy machine and there is no other legal procedure which I can pursue.

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javed ameen shaikh
, IN
Sep 11, 2009 1:12 pm EDT

i am using dell inspiron 1525 and i am getting a problem of fast heating and turning of my laptop instantly at any time and while writing a DVD it get out of main memory and restarts so i am unable to write a DVD and at that time before restarting a blue scree comes telling somthin about my main memory. plz help me to get rid of these problems
and all these problems is coming from the 1st day i purchased my laptop, i called the service center but i got no reply

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David
,
Nov 28, 2008 10:52 pm EST

This Dell 1525 does not work very well. If your looking to buy a laptop try to go with Toshiba. In the Dell 1525 the mouse sometimes never works, the laptop is slow, and the screen is not that bright.

-David-
Don't buy a Dell!

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fraustedaboutDELL INC
Los Angeles, US
Sep 26, 2010 12:43 pm EDT
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I have had numerous issues with my Dell Inspiron 1525 since purchasing it in July 2017. My experience with Dell Inc is that they cut corners with the equipment/parts used to assemble their laptops. Their motherboards do not adequately perform, as advertised and are faulty. It's almost as if they use old parts from old computers to build their laptops. Hence the numerous issues.

I have decided to sue Dell Inc. for the faults of my Inspiron 1525 and for their deceptive and fraudulent practices.

Please send me an email (sparklyuniverse@gmail.com) or respond to this post- about your experience with the Dell Inspiron 1525 or any other Inspiron products you purchased that is not performing as it should. Please also include how Dell Inc. went about resolving the issues you reported about the product.

Please indicate if you are willing to testify in court or to send in a sworn affidavit about the issues with your Inspiron product and Dell's attitude towards your complaints.

This company has spent several years ripping people up. Let us stand up to them.

Looking forward to hearing from you.

You can either respond to this posting (PLEASE INCLUDE YOUR EMAIL ADDRESS). OR you can email me directly : sparklyuniverse@gmail.com

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dfarrelljr
15217, US
Mar 02, 2011 11:51 pm EST

In the most simple terms...

Laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again. Assured problem was still Adapter/Battery. Researched problem was defective motherboard. Fought to send it back, since it was under warranty. Computer returned with new battery and adapter...

After a month or two. Laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again.

Out of warranty. My problem.

I will never--- NEVER ---- use Dell again. For home or company.

Thanks for the piece of junk. Anyone else have similar problems?! I am sure, as it lights up Google as a very well known problem when I search it. Class action, anyone?

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Ken430TX
Lexington Park, US
Aug 02, 2011 2:07 pm EDT
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45 days after I purchased this for $599 the hard-drive failed. The Dell people refused to replace the machine even though under full warranty and had me mail it to Houston. 10 days later it was returned and would not even boot after their "repairs!" Called Dell again, and they offered to replace with a "refurbished" machine! Went round and round with a supervisor and finally took the machine as it was better than nothing. Now almost exactly a year after I received the refurbished machine, the hard drive on this has also failed. Dell with do nothing! Two letters to Michael Dell with NO response! I had bought Dell products for the past 15 years. This is my last Dell purchase. I am also a corporate buyer for our company. Bought as many as 150 Dells a year. Now all NEW models are HP's. No more Dell's will enter our buildings! Save your money, buy anything else! Dell, hire people on your help lines that can speak and understand English!

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iamcrystal
Big Lake, US
Mar 16, 2013 11:25 pm EDT

Dell Inspiron 1525...Overheats, then touch-pad went out so I needed to use a mouse and now the final epic failure...hard drive failure! This is my second Dell Laptop should have learned from the first one... I will never purchase a Dell Computer again!

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Angry Dell Customer
Grove City, US
Mar 04, 2013 5:36 pm EST
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I am also having many issues with my Dell Inspirion All in One Desktop. I have contacted dell several times. They have dispatched two technicians in the same year (2017) to fix my issues. They stated that I had harddrive issues and replaced my harddrive in March 2017. In November 2017, I had my harddrive and heat sink replaced. I don't believe the technicians know why my computer keeps crashing. When I suggested it may have been an overheating issue, they agreeed and replaced the heating components. Still after 16 months of having this computer, it does not work. It still crashes. I would be glad to stand up and testify or write an affidavit. I am SICK AND TIRED of this computer. I am SICK and TIRED of having strangers come to my house to repair a computer that still does not work. I contacted Dell a few days ago (FEB 2017) and they stated that I needed to send my computer to their repair department. When I received the shipping materials, I tried putting my computer in the box, but it did not fit. I also asked the the shipping company to assist me in packing the computer. They stated that the box and the form that is suppose to go around the computer does not fit.. I contacted Dell again and they stated that they did not have any boxes available that my desktop could fit in. So now they are sending a third technician to my home for "replace the system board along with ANOTHER harddrive. I just want my money refunded.

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fraustedaboutDELL INC
Los Angeles, US
Sep 26, 2010 3:20 pm EDT
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To Stealth Pilot. No harm done. Thanks, I've already gone directly to Dell Inc. for the help I need. Also, I did describe the issues with my product (check original post) The next stage is a civil case. Which I don't think you can help me with. Thanks all the same.

I do want to state for the record that I disagree with your first comment, which is that 99.9% of problems is the user's fault- WRONG. Laptops and Desktops have been purchased and in use for over 2 decades now. A vast majority of people in the world know how to operate a laptop, if it has been designed and assembled correctly by the manufacturer.

It is naive of you to believe that the substantial failure of many of Dell products is due to the method of use by the thousands of people who have purchased products from Dell Inc.

I can understand if 1 or 2 people have issues but if thousands of strangers, who have never met but who purchased the same product have identical faults/issues, it indicates that Dell intentionally sells and assemble their products with old and defective parts so as to save on inventory costs and be unjustly rich.

Anyone has an unpleasant experience please email me so I can send you a form I have prepared. I will submit those forms to a judge in the District Court.

Thanks and God bless!

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Dell collecting money from a debt consolidation program and reffering my account to a collection agency

February 25, 2010

Dear Sir or Madam

The reason for this correspondence is to get clarity...I just received a letter from a collection agency called United Recovery Systems, which is a Collection agency on behalf of Dell. There number is [protected].On October of 2009 I entered a debt consolidation program called American C.C.C., telephone # [protected], which included all my debts including the Dell account. I was under the impression that Dell had accepted the proposal since they have been accepting the payment ACCC has been sending to them. Although I am unemployed I have been paying my fees with my unemployment checks on a monthly basis. I could have taken the easy way out and gone bankrupt, but as a single mom/dad/grandmother and grandfather I am doing my best to work on my credit, so that my dream comes through someday, which is to purchase a small home for my children and granddaughter.

Unfortunately, I am not sure what happened with Dell, because when I completed the application online, their agency is on the drop down list. I can’t believe that Dell would deny my ability to want to pay them back through a debt consolidation program, however is taking my money and still wants a collection agency to retrieve the payment in full. Again, I could have taken the easy way out and gone bankrupt, but that wasn't a choice for me, I really want to fix my credit being that I am still unemployed. The balance on the collection agency is 3, 102.33, however there is no way I am paying near that money because of all the discrepancies I've had with the desktop I purchased, which crashed not even two months later. Dell did send me a new hard drive after I had lost all of my assignments for my masters degree. In addition, not even 6 months later it happened again, this time I had to go to staples and purchase my own hard drive, which till this day it has been working fine.

In addition, I purchased 3 laptops for my children’s Christmas gifts, again, not even 6 months later they all crashed and when I tried calling dell the representative would not transfer me to a technician unless I pay a fee. Meanwhile, all my laptops have a two year warranty. I would like to settle but for the pain and suffering of wasting my money with dell, believing they were a reputable company, losing all my children’s pictures and my grandbaby’s, which I could not retrieve is so painful. I want an affordable settlement considering everything I had to go through with the desktop and three laptops. We are all discouraged. Anything you can do for me will be greatly appreciated.

Nevertheless, I don't have the money to pay this amount in full. With the economy the way it is and how it has been difficult to obtain a job I am barely making it on my own with three children and a granddaughter as a single mom/dad. When I was employed I was paying them practically in full and had a low balance, now Dell want to mess up my credit after I am trying my best as a single mom to overcome the statistics some agencies already have, especially of single moms living in the South Bronx. Even with all these obstacles I was able to obtain my associates, bachelors and masters and to no avail when it comes obtaining employment. I am hoping we can work something out. Also, once if this account is settled I want a General Release Letter from my debt for my records. Thanking you I shall remain for your immediate response to this very serious matter.

Should you require additional information, please feel free to contact me at [protected].

Respectfully

Angela Blanco
ACCOUNT# [protected]
URS# [protected]

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Dell extended service warranty

I have always owned a Dell computer..desktops and laptops. Three years ago I bought a Dell 17 inch laptop with an extended warranty to cover anything and everything. When the representative at Dell told me it would cover damage if it got broken I was excited about having that kind of coverage. The total for the laptop and extended service warranty was just under $1600.00. Now to some people that isn't very much money but to me it was a huge purchase. When my laptop did get broken by accident I called Dell and told them what happened and that I have an extended service warranty. I was told that extended warranty didn't cover accidently breakage, only manufacurer defects and hardware. That WAS NOT what the person told me when I ordered it ...Angry, I far beyond angry. I work hard for my money. And messing with my money after I already purchased something is STEALING...DELL stole my money and LIED to me. I will never own another DELL and will make sure nobody else I know buys from them either. DELL is a ripoff, liar, and theif.

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Dell dell inspiron 1440 quality and service

I bought a Dell in December for my son. The WLAN Card Networking Service does not respond and closes. The message continues to pop up even after disabling the card. Called Dell "support" and had my call dropped by some tech guru in India. Return call netted no support and a lot of confusion about what I needed done. Past loyal Dell owner who will never purchase from Dell again. I fixed the machine myself by wiping the system clean and starting over. I could have built new from scratch cheaper.

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Dell brand new product that has not worked correctly since day 1

Less than 1 month ago, I purchased a Dell Vostro 1510 laptop direct through Dell's website. I have had only very limited available use of this product as typically the display is black. I have spent hours and hours on the phone with unknowledgeable service techs without result. This is a brand new product that has not worked correctly since day 1 and I would asked for a replacement without satisfaction. The best I got was a promise that an on-site service tech would contach me within 24 hours for an appt. No response. I am frustrated beyond control and would at minimum like the contact that I can voice my complaint too. No response there either.

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Dell lousy customer service

My compliant starts on Monday February 1 2010 when I was notified by Dell that the new laptop I ordered was approved for Financing. And I would Receive the Computer in a maximum of 14 days. I then received an email stating March 19 2010 was my expected delivery date. when I phoned to inquire about the change in dates that is when the NIGHTMARE STARTED & I DO MEAN NIGHTMARE First before you get to talk to anyone you must repeat you order number and personal information approximately 3 times before speaking with an agent. this whole process takes about 25 minutes before you get to talk to a agent. The when I phoned to inquire as to why the mouse and carry case came separate and ask questions about my financing. I was put through the whole routine yet again. When I asked to speak to a supervisor about my unhappiness with the Lack of customer service. I was told rather abruptly to call back and ask for a supervisor as that was the only way I was going to get one.When I did as ordered I was again put through to an agent after repeating my order number and personal info yet again.finally I was told a supervisor was not available and one would call me back with in a hour. What clock does DELL have because after a two hour wait I had to Call them back as no supervisor had called me back. When I called back I yet again I had to repeat all the info as before. Like I have nothing better to do with my time then spend a day on the phone with them. Well today February 12 2010 I phoned Dell Re an Inquiry about my order. Same Routine Order Number and personal Info. This Time it gets worse I called the phone number provide by Dell Canada Gave all the usual info. And was told I wasn't who I said I was as this order was delivered in 1999. and if I was who I said I was I would know that. I again gave the guy the info right from the email from DELL and again was told Rudely That I was a phony. After trying to explain to this guy who absolutely refused to be quite long enough for me to say much of anything but listen to him chastise me as if I was some stupid kid. I was told I was Talking to The USA office & should be Talking to the Canadian Offices. I tired to ask why I was put through to the States when I called a Canadian Number and i was hung up on. Yet again I had to phone DELL CANADA and wait for 20 some minutes and give the info required yet again and again before talking to yet another inept customer care agent (Or Lack Of Care) Only to be talked to in a manner I wouldn't talk to my Worst enemy in. I then told them to cancel the computer which I was told would happen. immediately However excuse me for not trusting what they said would happen as they said it would . But I went on line to DELL Canada's site logged in to my account and found my order is still in production.What part of cancel do these people not understand. It stumps me as to why this Company is still business as they have no idea how to treat their customers and I really Honestly think They don't Care at all well there ya have it My very unpleasant experience with Dell Computers. BUYER BE WARE SEE DELL RUN FAST IN THE OPPOSITE DIRECTION.

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Dell bus transportation

This bus transportation should be closed, it is not responsible enough. It always bring kids late to school, kids education is very important they should arrive to school on time. Its not like 1 or 2 times a month its like 2-3 times a week kids are late to school. When another bus route isn't in service, another bus route goes and pick up the other kids including its own bus route making everyone delayed to school or back. Sometimes the previous customer older kids would get on the bus free and bully the smaller kids out of their seats. The bus driver doesn't say anything about it. Today [protected] the bus company is not running WTF. Parents should not have to worry about their kids getting to school and back from school if they are paying 3, 000 dollars a year for bus transportation. This COMPANY IS NOT RIGHT. SHOULD NOT BE OPERATION IF ITS LIKE THIS.

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Port Parent
Port Washington, US
Mar 09, 2011 8:38 pm EST

I live near their location, and I can tell you, they have a lot of buses. My kids have used their service for years, and I never had any problems, but i'm sure any company that size is going to run into a few issues. With any bus company, if you have a problem with the service, talk to the company. If it doesn't get straightened out by them, well then you have a complaint. Talk to the school and the school district, and I'm sure you'll get action.

As you can see in the link below, 2/11/10 was a snow day. If you're concerned at all about your children's safety, second guessing weather your child might have made it safely to school in unsafe conditions doesn't seem very productive.

http://portwashington.patch.com/articles/a-fun-snow-day-for-port-washington-students-4#video-206144

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Dell warranty

I bought an extended warranty on my Dell, Dimension 510 with Windows XP, in February, 2006, The past few months I have been hearing a, 'Grinding" noise coming from the tower. Dell sent someone to replace the hard drive. A week later, I started hearing a tapping noise. I called Dell & was told that they are going to replace my computer. The new computer is a refubished, "Inspiron" D 530, with Windows 7. I researched that computer & Dell no longer makes it. Additionally, their tech support advised me that the refurbished computer is not comaptible with my Dell 924 printer.
I don't think it's fair of Dell to replace my computer with one that is obsolete. If they replace it with aWindows 7 because Windows XP is no longer available, then they ought to replace my computer with a new er comouter. Additionally, I feel that Dell should replace my Alli n one printer. They sell them, after discount, for $50. They can afford the $50 more than I can. I've been on fixed income due to disability for the past 13 years.

Would you please help me resolve this issue with Dell. Thank you.

Bassam juzdan

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Dell they have riped me off to no end

i bought two computers from dell. a desk top and a lab top.i im in dept to dell for a lot of money. just resently i bought 8hundred and 35 more dollars worth of insurance of protection. and help with any thing going wrong with my computers. and dell told me this will cover all of my computers. not to worry i have 24 7 days aweek tec support. wrong liers. called them be cause i was having trouble getting microsoft home office in my dest top they told me they would have to charge me for the help and that it was a soft ware problem and i need to buy soft ware protecsion. after i just bought 8 hunderd and 35 dollars worth of tec support. and i ask them when i bought this im not going to have to buy any thing else this is it im not going to have to spend any more money. i have the sales person from dell assured me over and over . becuse i have been riped of like this be for from another company when i spent 400 dollars on insurance at this company and never got help from them either. and when i ask to talk to some one in charge dell puts me on hold and never comes back to the phone. or they just cut me off. or just keep sending me to diffrent places. dell is arip off . NEVER NEVER NEVER BUY ANY THING FROM DELL. THE SOFT WARE PROCTION WAS GOING TO COST ME A EXTRA 300.00 DOLLARS . SO FAR IM IN DEPT TO DELL FOR 5000.00 they realy put me back now that my husband lost his job and i work in a cotton mill.wish they had these computer stuck where the sun dont shine.i dont see how the people that work for dell sleep at night. knowing they are riping off poor working people who trust a amercia company. there moto is red white and do you america.get theres and mine to. i get it now i work for dell i pay them every month for nothing! just like the rest of the big companys take your tax money and your hard earned money so they can live high and go on long vactions and buy big cars. so to night while we are eating beans. i hope those people from dell bless that steak i payed for be for they eat it.be cause i will pray for this company to improve the level of hireing they do.so that honest hard working amercians can feel good a bout one company in the U SA that is about the people and how we should be treated. i did not cuss or get mad at the people who work for dells rip off department. be cause god will deal with liers my bible tells me so. and i do beleave in one higher in command than dell.

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Joanie Bishop
Fredericksburg, US
Aug 27, 2012 11:22 am EDT

I am so sorry for all that you went through with Dell. You are right, there is a higher power they will have to answer to. The Bible says that all will reap what they sow -- it is a universal law. They have a lot to answer for. I wish someone from Dell would read all the heart wrenching complaints that are out there on the web. Dell's headquarters is located at 1 Dell Way, Round Rock, Texas 78682. I would suggest you go on the internet to send a complaint to: Better Business Bureau, Round Rock, Texas. The problem is that no one seems to know where to send their written complaints where it will make a difference. I know there are thousands of people with serious complaints that don't know where to turn. If every one of them sent a letter to the Better Business Bureau, I'll bet it would make a difference. The game that Dell's Customer Service plays is to wear people out so they just give up. I encourage you to reach as many people as possible to inform them: write to the Better Business Bureau.

Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
How to file a complaint about Dell?

Here is a comprehensive guide on how to file a complaint or review about Dell on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dell in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dell. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Dell on ComplaintsBoard.com.

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Contact Dell customer service

Phone numbers

1800 285 1653 1300 655 533 More phone numbers

Website

www.dell.com

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Is ComplaintsBoard.com associated with Dell?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dell Customer Service. Initial Dell complaints should be directed to their team directly. You can find contact details for Dell above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dell. Discuss the issues you have had with Dell and work with their customer service team to find a resolution.