Dell
reviews and complaints

Hi,

I have Bought the part you have mentioned it to me in the below chat discussion with Technical person.. How can it be possible that you suggested me wrong CPU cooling fan for Dell Studio 1440, HBR3QK1. I have clearly mentioned what problem i am talking about and which laptop part.
How difficult it is to give a right CPU cooling fan product code? How difficult?

Now i have shipped the package to India to get it fixed and now i figure out that it is wrong fan, in which i have absolutely no mistake, but paying so much money to buy first from US and then shipping it to India.

Now, how am i going to get this part replaced?

Details of Order Placed :
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Customer Number: [protected]
Your Sales Professional: Ivy Inductivo
[protected]@dell.com
(800) 456-3355x 4169522
Quote Number:
[protected]
Quote Date: 03/12/2012
Estimated Delivery Date:
Learn More If you place your order today, it is estimated to be delivered on or before 3/15/2012.

Customer Information

Billing Contact: GOUTHAM VALETI
Billing Phone Number: [protected]
Billing Address: RM 1021 INTERCONTINENTAL
BARCLAYS 111 E 48 ST
NEW YORK, NY 10017
Delivery Contact: GOUTHAM VALETI
Delivery Phone Number: [protected]
Delivery Address: RM 1021 INTERCONTINENTAL
BARCLAYS 111 E 48 ST
NEW YORK, NY 10017

Quote Details

Quote Number: [protected]
Item Number Quantity Item Description
M146P 1 Assembly, Heatsink, Notebook Unified Memory Architecture 1440

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

On Thu, Mar 8, 2012 at 5:30 PM, Dell Chat wrote:
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is [protected].
Time Details
03/08/2012 05:40:03AM System: "Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly."
03/08/2012 05:40:03AM Session Started with Agent (Florentino C)
03/08/2012 05:40:07AM Agent (Florentino C): "Welcome to Dell US Chat! My name is Don I will be your Dell.com Sales Chat Expert. I can be reached at [protected]@Dell.com or via phone at [protected] ext. 7284516.

I Hope you're doing great.(=^_^=)

How can i help you today?"
03/08/2012 05:41:12AM Sumeet: "Hi I need to buy parts of my laptop, studio 1440. Could you please advise me what is the link for electronics and assesories department"
03/08/2012 05:41:41AM Agent (Florentino C): "I'll be more than happy to assist you today = )"
03/08/2012 05:41:46AM Agent (Florentino C): "May I have the service tag please?"
03/08/2012 05:41:50AM Sumeet: "I like to order, cooling CPU fan of studio 1440"
03/08/2012 05:42:07AM Sumeet: "Kindly help :)"
03/08/2012 05:42:13AM Sumeet: "HBR3QK1"
03/08/2012 05:42:35AM Agent (Florentino C): "Thank you."
03/08/2012 05:42:37AM Agent (Florentino C): "Kindly give me a few minutes to check. = )"
03/08/2012 05:42:48AM Sumeet: "Like to Orr from India, like to know how to get it shipped?"
03/08/2012 05:42:52AM Sumeet: "Sure :)"
03/08/2012 05:44:03AM Agent (Florentino C): "Oh I do apologize Sumeet but Dell US does not ship items outside the country but you can contact our Dell India site on the link below:"
03/08/2012 05:44:13AM Agent (Florentino C) sends page: "http://www1.ap.dell.com/content/default.aspx?c=in&l=en&s=gen"
03/08/2012 05:44:47AM Sumeet: "But there is no support of dell studio 1440 in india"
03/08/2012 05:45:01AM Sumeet: "So I am kind of struck in betwen"
03/08/2012 05:45:31AM Sumeet: "So I will take help of my friends in US to ship it to me from there"
03/08/2012 05:46:05AM Agent (Florentino C): "that would be a good option."
03/08/2012 05:46:11AM Sumeet: "However, I need a link or place where I can order from here and get it delivered in US"
03/08/2012 05:46:56AM Sumeet: "Kindly help me, please guide me what is the best way to place order?"
03/08/2012 05:47:11AM Agent (Florentino C): "Will you be using a US issued credit card?"
03/08/2012 05:48:18AM Sumeet: "I have Indian issue credit card, so if I have to use US credit card then, I'"ll my friend to buy"
03/08/2012 05:48:58AM Agent (Florentino C): "Good."
03/08/2012 05:49:55AM Agent (Florentino C): "Upon checking our brand new replacement stocks for your system unfortunately we do not have a cooling CPU fan available but I can check our refurbished parts. Would that be okay?"
03/08/2012 05:50:26AM Sumeet: "Yes that will ok"
03/08/2012 05:50:53AM Agent (Florentino C): "ok, please stay online."
03/08/2012 05:51:09AM Sumeet: "Sure"
03/08/2012 05:51:38AM Agent (Florentino C): "Thank you for waiting upon checking, we have one for $18.99 only."
03/08/2012 05:51:46AM Agent (Florentino C): "will you place the order now?"
03/08/2012 05:52:56AM Sumeet: "Can you give me link, I am trying to contact my friends in US and checking if someone is coming in few weeks time to India. So like to place order accordingly"
03/08/2012 05:53:16AM Sumeet: "Plus I need to ask my friend to place the order"
03/08/2012 05:53:37AM Sumeet: "Do u have any online link which I can send to the respective person"
03/08/2012 05:54:06AM Agent (Florentino C): "The item is not available online as it is a refurbished but I can provide you the part number."
03/08/2012 05:54:52AM Sumeet: "Yes, give me any detail which might be helpful when we will be buying and dell sales person can understand what we are talking about"
03/08/2012 05:55:42AM Agent (Florentino C): "The part number is M146P and if you have the information of your friend I can create a quote as well and send it to your email."
03/08/2012 05:57:03AM Sumeet: "Can you send a quote to me and I can forward that email to respective person, does that work."
03/08/2012 05:57:15AM Agent (Florentino C): "sure."
03/08/2012 05:57:17AM Agent (Florentino C): "I just need your complete name, address and phone number so i can create the Quote # reference now."
03/08/2012 05:57:40AM Agent (Florentino C): "and by the way, it should be a US address and phone number."
03/08/2012 05:58:32AM Sumeet: "Oh. Then i'll do it later. I need to get those detail ."
03/08/2012 05:58:43AM Agent (Florentino C): "ok : )"
03/08/2012 05:58:48AM Agent (Florentino C): "Is there anything else I can help you with?"
03/08/2012 05:59:03AM Sumeet: "Thanks for all the help"
03/08/2012 05:59:11AM Agent (Florentino C): "You are always welcome : )"
03/08/2012 05:59:13AM Sumeet: "Ur awesome :)"
03/08/2012 05:59:20AM Agent (Florentino C): "Thank you for your time and patience, as well. Take care! (^-^)"
03/08/2012 05:59:24AM Agent (Florentino C): "I hope you would take the time to fill out the survey after leaving this chat in order for us to improve our service."
03/08/2012 05:59:25AM Agent (Florentino C): "'Our Chat team strives to provide the very best level of customer service. If you have a minute, we would really appreciate your feedback to take the quick survey that will appear above this chat once the session ends. My manager gets all the feedback and"
  we use it to help our customers.'
03/08/2012 05:59:47AM Sumeet: "Ok"
03/08/2012 05:59:49AM Sumeet: "Bbbye"
03/08/2012 05:59:58AM Agent (Florentino C): "Thank you, I appreciate it : )"
03/08/2012 06:00:01AM Session Ended
If you require further assistance, please visit us at support.dell.com

I was just ripped off by Dell. Can anyone recommend a course of action ofr recourse?
The Dell laptop we have is not keeping charge, we call Dell they tell us we need a new battery ofr the laptop, we purchase the new battery at at price of $192, we call them within the week after we received it and let them know the battery is still not charging the laptop, so they tell us we now need an adapter. Since their price was too high we bought an adapter elsewhere and tried that, we tried it ofr awhile but still does not work. When we called Dell back to tell them nothing is working and we want to return the $192 battery they sold us on they said it is past the return policy period of 21 days, I told them we called the week we got ti to let Dell know it does not work. They said the phone call on record was about an adapter. So they lied or never logged in why we called about the battery not working. Bottom line now they will not exchange or return the battery that is absolutely useless to us now.Never worked, and is a trash product just like the rest of Dell products.

Question: what recourse do I have?

To whom it may concern,
I am an American consumer who is getting sick of being taken advantage of and now I need to share this story so people know what they are getting into.
I was looking to purchase a laptop computer and I started to do some research. I found a great deal through Amazon.com on a Dell Alienware M17x R3 and a Netgear Push 2 TV 2000. Now I wanted the Netgear Push 2 TV 2000, so I can transmit whatever I am seeing on my computer screen onto my TV screen wirelessly.
So, first I went and checked Netgear’s website and they said the Dell Alienware M17x R3 is compatible with their Netgear Push 2 TV 2000. Just to confirm, I went and called Dell and talked to a sales person and they said the same thing. If I would purchase these two items, they would be compatible.
So, I priced the computer through Dell’s website and it came out more expensive than Amazon. I thought it was weird, but I went ahead and purchased it through Amazon.com.
On March 8, 2012, I started to set them up. I came into problem, where the Laptop was not recognizing the Push 2 TV 2000. So, I called Netgear and they told me it should, and if I have any problems I need to call Dell.
So, I hung up and called Dell tech support. As always the call got rerouted to India.
I told the technician what was going on and he said he will need 30 min., and if we get disconnected he would call me back. I said no problem let’s get it done. He took control of my laptop at around 9:30 AM and started going through the motions. He uninstalled, installed and said it is a software issue. My warranty only covers hardware. He also said I could get this done once I purchase the software warranty for $205. I said here is my credit card.
So, they charged me and he started working on it. Three hours later, he said I am not sure what else I can do; I am going to transfer you to a senior technician. As they were transferring me, he dropped the call. Ten minutes later, they never called back.
So, I called back and told them what had happened. They asked for all the information again. Now a lady technician also went through the motions, but I told her I need to speak to a senior technician since that is where I was going. She refused and said, no need, I will take care of the problem.
Two hours later, she said I am going to transfer you to my supervisor. So, she transfers me and he does the same things and now another hour is gone by with nothing done. My laptop desktop looked like a mess, from them downloading things, uninstalling things and installing other things.
Than the Supervisor/manager tells me he is going to transfer me to Alienware tech support agent. I said why did this not happen from the beginning? He said it is a process. I said I have been with you for six hours; you guys are driving me insane. So, he tries to transfer me, but the line gets dropped again. So, now I was very upset. I wasted a whole day with these people on the phone to know end. So far I paid $1, 590 for the laptop, $91 for the Netgear and $205 for software warranty, with no solutions!
So, I go online and look up Alienware tech support, it turns out they are in Costa Rica. So, I talked to these people. They were much nicer, I could understand them and they can understand me. Now they take control of my laptop yet again and the guy tells me, sorry but you are missing a Sibean card and a larger memory. In order for Netgear Push 2 TV 2000 to work with your laptop, you need to purchase $800 worth of stuff or upgrade as he called it. I went nuts.
I said you need to connect me to your refund department so they can refund me the $205. He was very nice and he stayed with me until I was connected, so the call won’t be dropped. After I explained the story yet again, they guy finally refunded me the money, 1 hour later. Now I have been on the phone with Dell for about 7 hours. Now, in your opinion is this right? Is this customer service?
I filed a complaint with Better Business Bureau on Thursday evening. By Friday around noon time I had an email from a Senior VP of Marketing in Dell telling me that the problem will be solved by the end of the day Friday and that someone will call me.
Tuesday, I received a phone call from a Dell customer service representative telling me that they will call back later. He did not leave a phone number or name.
Wednesday, March 14, 2012, the same guys emails me, his name is Sajith Narayanan a member of Dell’s Executive Customer Support Team. He is located in Austin Texas.
So, I call him and he says, what is the issue? now I would think that since you are calling me, you would have the notes and my issue in front of you or at least you would have read them.
So, I started telling him the story, when he interrupts me and tells me to hold on since his phone was running out of power. Seriously! Where are we living? Are we in a third world country? I mean I paid top dollar to get a great laptop and great customer service and I end up with this. How is this right?
He says let me look into the issue and I will get back to you. So, I hang up and in about 30 minutes, Sajith Narayanan calls me back and tells me we can offer you $50 gift card towards the trouble we caused you.
I said WHAT? Are you kidding me? I spent all this money, and spent all this time with technicians for you to offer me this? I make $150 per hour mister!
What an insult.
He said what can I do to make you happy? I said make it work just like the Dell associate told me it would work before I purchased it.
He said, to make it work you need a new graphics card and upgrade to your memory card and that would be around $800.
I said I will not pay this. There is no way. He said well I am sorry, and that was that.
He did not offer to meet me half way, he did not say well let me see what I can do, let me do my best. Nothing!
He told me to return it to Amzon.com. Well, Amazon will charge me $300 for this return. And this is a Dell product; don’t you want to stand behind your product?
I am a very unhappy customer and Dell should be ashamed of them for hiring people like this.
This needs to be resolved ASAP!
Someone help me. Help the US consumer. This is crazy. We keep outsourcing jobs to places where they have no respect, no courtesy, and no nothing.
We pay lots of money for products that should work and have great customer service, yet we get nothing in return. That is just wrong.
If this the future of American companies, than I will support all the companies, except for AMERICAN!

To whom it may concern,
On March 2, 2012 I purchased a Dell Alienware M17x R3 laptop and a Netgear Push 2 TV 2000. I purchased the Netgear Push 2 TV 2000 based on a recommendation from a Dell sales associate. He advised me that if you would like to transmit whatever is on your laptop screen to your TV, the Netgear Push 2 TV 2000 will help you do that wirelessly. I said, if that is the case, than I would purchase it.
On March 6, 2012, I received my Dell Alienware M17x R3 laptop and the Netgear Push 2 TV 2000.
On March 8, 2012, I started setting up my laptop and tried to connect the Netgear Push 2 TV 2000 and synchronizing them. But for some reason the Dell Alienware M17x R3 laptop was not recognizing the Netgear Push 2 TV 2000.
Around 9:30 AM that same day I called Netgear to try and see what the problem was, and they informed me that it was a software problem and I need to contact a Dell technician. So, I did!
The call was received by a Dell technician in India. He asked me what my problem was and I started to explain. He went through a few checks. He said that my warranty covers hardware only and he determined that this is a software issue. He said if I purchase a software package for $205.00, he would fix that problem in no time.
I said if that is what it will take, than charge me and let’s get it done. So he charged me and he ran some more tests and downloaded a few things and uninstalled a few things, to no resolve.
Three hours later, he said he was going to transfer me to his manager/Sr. technician. This person did more stuff and now my computer screen looked like a mess. All these things were downloaded and nothing worked. After 3 hours with him, he then said since nothing worked, he will need to transfer me to an Alianware technician. I was getting very upset. I just paid $2, 500 for the laptop, $91.00 for the Netgear Push 2 TV 2000 and $205.00 for a software package. Not to mention my time on the phone.
They finally transferred me to an Alianware technician in Costa Rica. He told me that I needed a Sibean card and a graphics card and some other thing for a total of $800! So after another hour with this guy, I lost it. I was going nuts.
I demanded a refund of my $205.00 software package and I informed the technician, that since these items, Alienware M17x R3 and the Netgear Push 2 TV 2000, were recommended by your Dell associates, I need these items to be installed for free or you take back the items and get my money back….
I got no answer, he automatically transferred me to the refund department who refunded me the $205.00 for the software package and when I said about the other issue, he hung up the phone on me or dropped the call!
This has become a problem in the USA today. We ship these jobs to India and offer the worst to customers, yet charge them high dollars. This is unacceptable!
I am not a satisfied customer and until I am, I will report this company to Better Business Bureau, Consumer Affairs, the FCC, Consumer Protection and everyone I can.
Solution: they either install the higher graphics card and memory or take their crap back and refund my money that I spent on the laptop and the Netgear!

I am 46 years old and self employed. I thought it would be a good ideal to go too CPCC to learn screen printing so i could teach my kids. I called the school to get the information i needed for the right class i was lied too however they had no problem taking my money first without giving me a student id to get in and out of builds and no student id too log ont too the computers in class. I made it too class my first day and the teacher said you signed up for the wrong class. I spent 2 hours in a class i did not need waiting for my ride. I had to go back too another campus too change classes and little did i know it was not that simple i had too deal with 5 people just too get a refund and change classes. I then went too the new class and the first day the teacher was very cocky and not concern with my questions more like i was a pain in the butt for trying to learn kinda like how dare you ask me a queston when i’m teaching. Keep in mind there was 5 people in the class. I was never given a code of conduct for the school. I also was told becasue it was the secound week there would be no refund even if i had not taken any full class over them two weeks. I felt race was a factor with the teacher because she spoke as too try and make me feel small as a person by her being so foward and lack of concern for my well being as a person to learn in her class. I did not ask to join the army just to try and improve my kids life and if teachers and the schools they teach in are more concern with money than the people they pay to teach and how they treat others willing to learn. they should close it down.

On 11/24/11 I placed an order for a Samsung Series 6 60-inch UN60D6500 1080p 3D LED HDTV with Two Pairs of SSG-3050GB 3D Battery Operated Active Glasses Bundle. On 12/5/11 I received the 43'' version of this television. Customer service representatives have refused to send me the product I paid for and instead, are only offering a refund.

I had to take off work to receive the television and am no being asked to do the same again to send back the television with no compensation. I do not think it is right for me to lose two days pay, through no fault of my own.

I would like Dell to honor its agreement to sell me the tv that I purchased at the price we agreed to. The web page stated a Samsung Series 6 60-inch UN60D6500 1080p 3D LED HDTV with Two Pairs of SSG-3050GB 3D Battery Operated Active Glasses Bundle, the e-mail confirmation stated the same.

Dell should honor its contract.

I have used dell in the past for personal use and my company set up a dell preffered account to buy new techonology. With that said I will never use them again. I would rather pull out my teeth than deal with any of their customer service agents. As the technology buyer of my company I will be taking my technology needs elsewhere. Regardless if I made the mistake or they did they are impossible to work with. I do not recommend them to anyone unless you want a headache.

I got a call from dell financial services 5 weeks ago & they demanded I give my bank account number. I was confused & said I have no account with you & i'd never give
Financial information over the phone anyway! I told them not to call again but the representative was very rude & insisted I give
Them banking info. I suspected it was a scam, so I said, "if I have a billing account with you, what is my account number? And there was silence, so I said, this is a scam and I hung up.
I searched the internet & dell financial is guilty of many scams & fraud. Recently, the supreme court ruled dell financial must pay $4 million to victims: here is the article online by attorney general: http://www.ag.ny.gov/media_center/2009/sep/sep15a_09.html
They call me a dozen times per day in the past month but never leave a message
& I want the harassment to stop!

I have a Dell Latitude E6410 with webcam. I'm using Windows XP Professional. My problem is the webcam is not working.
I download and installed the latest driver from the dell website but there was an error during the installation. I've checked the device manager and no webcam is present. So it's seems to be an hardware problem. I've checked bios and look for an option to activate it but there is no option in the dell bios? a customer support is a crap, lost a lot of time to find anything at all but of course it's nothing there except useless gibberish! my advice is - avoid Dell crap and buy Sony or Toshiba laptop.. I've never had any problems with those..

I have bought several Dell computers, both for my business and personally. Not again. Dell Canada now has me on its listserv for endless spamming messages. The unsubscribe button has no effect, though I have used it repeatedly. Emails to the company bever get a reply.

Any company so inconsiderate of its past customers won't get my business again.

Very Poor Customer Service. Place an order for Printer Ink on July 25, 2011, and as of August 3, still have not received. Was supposed to be delivered July 29, 2011. Spent 5 hours on the phone with Dell, and still no resolution. And, no assistance. They may be able to get me the shipment by August 9, 2011. Every time I ask for a Supervisor, they pass me to another regular agent, where I have to explain everything again and no resolution. Most of the agents are pleasant, but I don't think they have a real good grasp on the English language all of the time. And, certainly won't let you talk with a Supervisor. Bottom line, I would never recommend any Dell product or service to anyone. Dell Inc. is a very poor company, that doesn't care about the consumer.

Two months ago I purchased a Dell Inspiron laptop through Walmart. I had issues connecting to the wireless in my home other than on the floor the router was located. I work in the IT field so I updated all the drivers, the BIOS, and checked the wireless settings – all were good. I thought it was my older router so I purchased a network extender for the other floor. However, when I started taking the laptop out of the house it would not connect to WiFi spots.

My first call to Dell I ended up with a Hardware Tech who thought the card was bad (and I agreed) but wanted me to reseat the WLAN card. No problem but it was late so I said I will do it the next day and call back. The net day I reseated the card and the issue remained. I called back and this time I got stuck with a Software Tech who refused to send me to hardware – said it was a software issue. I reviewed what the last tech said and after a 5 min remote session he said it was software settings and wanted me to spend $239 for a software warranty. I said I would call back.

The next day I purchased a USB WLAN card and installed – wireless worked great, no issues. I called Dell back and explained what I did. Tech said it was still software. I spoke to a supervisor. She was very condescending and instead her techs were right and it was software. I hung up.

Next day I purchased a new internal WLAN card. A week later it arrived, I installed, and the wireless works great. I turned off the network extender in the house and I can connected to WiFi spots. The first tech was right; it was a hardware issue and there was no need to spend $239 for a software warranty.

I found black spot on right side monitor screen from last week. Dell monitor model no-IN1910Nb Sr No-[protected]

I've returned an computer valued 1409$ to dell, dell issued a refund in the original method of payment which is dell financial services in my case, DFS said it'll take 30 days to process a refund! After 30 days I got nothing, I called them, they promised to send a check within another 30 days, after the 30 days I went for 2 weeks vacation and I got back and nothing in the mail, I called them after one week, they said they mailed the check however I got nothing, now they said to process the re-issue of another check will take another 30 days!
its been 3 months now to get a refund! I find that ridiculous!

When purchasing my computer I had selected that I would like three (3) months of free shaw high-speed internet. After waiting a couple of months I write to ask why I have not had any sign of the free high speed internet. I get told that I must call this other department. I cannot call, I work as a receptionist and I want everything in writing. I get told that particular department does not email. I keep writing and enquiring and amazingly, someone emails me. They tell me that they no longer deal with shaw, but only telus, so if I switch to telus they can do something, otherwise tough luck. I write back and say no I am not interested in switching, I have a bundle with shaw. Tough luck, they say. Soooooo I let them know I am not letting this go. I go to the website to see if they have changed the process... Nope you can still sign up for three (3) months of free shaw high speed internet... I point this out. I point this out again; I get a response saying that the incentive is only for new clients of shaw..? This is not clear on the website, I point this out. They tell me that since the incentive has no value, you know you didn't pay anything for this, that they are not required to reimburse me for anything... Okay now I am writing the better business bureaus.

I ordered a LCD Screen for my Dell 5160 Laptop based on Discount Electronics Recommendation on the problem I was having with my Laptop. It didn't fixed the problem. I call the Company back and told a Ken Greene that I stll had a problem with getting a display on my Laptop. He told me before sending the Screen Back I should order the connecting cable from the LCD to Laptop because that could be the problem. I did as he requested and still couldn't get a display on Laptop. I returned the LCD Screen back to Discount Electronics and was told the screen was Good and that they had return it to stock. I paid $149.15 for this screen including shipping. They told me they would issue a Store Credit for $128.16 after their testing and shipping charges. I told them I wanted the refund returned to my debit card. They told me they do not give refunds period. Everyone should stay away from this Company. Don't order anything unless you like giving money away. A better choices that I learn after the fact for Dell parts is the Parts-People. They do refund your money if the part doesn' t work out.

I made the mistake to buy a very expensive Dell Aienware m17x, on july 2010 ( iwas in USA) and few months later I moved to Peru. Tha laptop had problems with the battery and in order to receive techincal service i cahnged the registered address to Peru, so Dells people came to my home and they werent able to fix the problem. It was on november 2010. After many e mails they transfered this problem to their Escalation department where a guy called victor Perlta told me that they will change this computer, and after some days he provided me an oder status number, however after a month I tried to check in dell website and it didnt exist, I sent an e mail to Victor Peralta and he told me that the factory who build my computer doesnt exist anymore and he will fix the problem but he didnt. I have sent several e mails and he didnt answer, and one day he told me that the managers are taking care of this case ( I dont understand how a big company like Dell has to transfer a simple warranty issue to their managers and they are not able to fix it). I was waiting many days and I sent another e mail and he never respond, I was trying to get comunication with him and he didnt respond, is the same situation when I sent an e mail to customer service, nobody answer and my warranty is almost over, in less than 30 days it will be expired and I think they are waiting that. They are cheaters!. I paid almost $2000 for this computer that doesnt work, in addition after 5 months I purchased it in the screen appeared 2 lines a red and a blue one. I have to put this laptop in the trash and look for a new latop from a serious company. I though that an expensive laptop wont give me problem...I was wrong...DONT BUY DELL OR ALIENWARE

I was not approved with them and they directed me to MDG Direct. I also got called from Purolator yesterday the 20th and today the 21 of April 2011 saying my tracking # and then called Dell to ask what my package was. The damb refused to talk to me and give info. Anyhow i am never dealing with them again and or MDG I perfer to stay with this rental company I am with now. I refused the package from courier as well.

Dealing with dell for the last 20 months has been a nightmare. I the last 20months I have had 2 laptops and 2 printers... they swicth one from one dept. to another, get dropped calls, no phone call is less than 10 hours. one can not eat, take medicine or go to the restroom for fear of being disconnected and having to start all over. even when you leave your phone number in case of disconnection so they can call back. that never happens, mind you they say texas but are really based in india. india personal will only be the people you deal with. to talk to someone in the usa they will e - mail them and the usa will contact you. that never happened. I have had to call them with problems 1 to 3 times a month for the last 20 months madness! I was forced to buy expsensive warranties software and hardware that when it comes to batteries, power cords ect? are not included. my bill went from approx. 900 and now is up to approx. $2, 500. they did send a tech to replace my mother broad 20 month they told me he can come many times. I don't need a room mates. im not a business I bacically use it for online banking. I tried to make a video for my granchildren the video doesn't work. I contacted bbb about dell. dell agreed to send me a 3rd laptop because sending it all back was not an option. I agreed its coming on a month and have not received it or any contact from dell. im refusing to pay the bill. I printed a copy of the complaint to send to dell financal its a blurred mess! so I guess ill need a 3rd printer... im done!. just because you can get the outside in pretty lollipop colors or now you can change covers, oh how neat is that (wink) when the product is bad and company are crooks.

i have a studio 1558 laptop with windows 7 home premium . when i start it, i get the "DELL SYMBOL" Studio and the blue line that loads partially and gets stuck. and after 1-2 min the screen becomes blank for 2-3 min. the cursor appears and blinks for and in black screen i get the meassge PXE:media text failure, check cable PXE-M0F : Exiting PXE ROM . Operating system not found. ...please help