Delia's / Manager Refuses to Sell
The day after Christmas I was with my family at Northpark Mall in Dallas. The store window was full of 75% off signs. I saw a sweater in the store on a mannequin. When I went in to look at it, it was also on clearance for I believe either 60 or 75% off. The only sizes left on the shelf were extra small or extra large. The one on the mannequin was a medium and one of the sizes I needed. I asked if I could have the sweater off the mannequin.
Having worked in retail I know that mannequins are not usually dressed in clearance clothing and I thought the sweater would be coming off soon anyway. I was told that "corporate policy" restricted employees from selling clothes off the displays. I asked to speak to a manager, thinking that he/she would see the folly of refusing to sell an item when a consumer was ready to purchase. The manager, JP(?), repeated that it was store policy not to take clothes off the displays. When I asked him why he wouldn't want to sell clothes when given an opportunity, he told me that all the clothes on the displays were already sold. I asked for the phone number to the corporate office and he told me they would be closed. I stated that I would call them on Monday and he gave me a number that was answered by a Home Healthcare Agency.
I had never been in the store before, but having several young women in my family I could easily have become a regular shopper. Now, however, I will not purchase anything from dELIA's and I will encourage my friends and family (one of whom, I just discovered spends almost $3, 000 there annually) to avoid them as well.