Dela Closeouts / Don't trust their low prices
After months of research, I finally settled on a digital camera that I wanted and Delta Closeouts had the best price I could find. I placed my order with them on a Sunday. I got an email from one of their employees, asking me to call them regarding my order. I call them and they needed my 3 digits code from my credit card, so I gave it to them. He said that I didn't select a battery with my camera when I placed the order, and gave me options for which battery I wanted. I thought this was odd because every other place I looked for this camera, the battery and charger were included. But it was still a good deal, so I told him to add the battery. An hour later, I checked my bank account and the authorization was much higher than the cost of the camera, and the price I was quoted for the battery. So I called customer service and spoke to the same person again. When I told them what I saw, he said the additional charge was for the battery charger. I said that I didn't recall him saying anything about a battery charger and that I didn't OK that. He immediately got extremely defensive and said that he did tell him about the charger, and that he quote "Doesn't play that". I asked him to cancel the order and he said it already shipped but I can return just the charger. Again, he was very rude throughout this conversation. I asked to speak to a supervisor and he refused. I told him that I will dispute the charge with my bank. He said he would send a recording of the call to my bank immediately. I told him to go ahead, because I didn't authorize what he was charging me and the call ended. This is a very dishonest operation and it seems to be a theme. They have low prices on their camera, but then try to up charge for batteries and chargers that are included from the factory.