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Defy Appliances / Defy South Africa
Defy Appliances / Defy South Africa Customer Service Phone, Email, Contacts

Defy Appliances / Defy South Africa
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1.0 355 Reviews

Defy Appliances / Defy South Africa Complaints Summary

2 Resolved
353 Unresolved
Our verdict: If considering services from Defy Appliances / Defy South Africa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Defy Appliances / Defy South Africa reviews & complaints 355

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Newest Defy Appliances / Defy South Africa reviews & complaints

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3:20 am EDT
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Defy Appliances / Defy South Africa double door refrigerator

Hi Defy
My frigde is broken again. I do not even have the fridge for two years and it is broken again. I am very dissapointed in defy products. I logged call on Monday 03 April 2018. I paid a R10 000 for piece of scrap. I wonder if this fridge will ever work properly again.The freezer side id not working the door does not closed properly.I am upset and angry for wasting my money like this and would assistance in this regard

Nolan

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1:51 am EDT

Defy Appliances / Defy South Africa defy stoves and fridges

I have sent an inquire to your info center posted from your website and have had no response, should you not be interested please just let us know so that we can give other Companies a chance.

Sirs,

The US Army Europe is interest in the purchase of 76cm ceramic top free standing ranges and 16.5 refrigerators, should you have any models which matches our Salient Characteristics ( attached) or is similar we would very much like to have a look at your appliances, We distribute Appliances to all the US Army Garrisons throughout Europe and keep a significant amount of appliances in our warehouse which is centrally situated in Sembach, Germany, in the past we have used your Ranges and were very happy with them.

We look forward to your reply,

Adrian Maade

QA/QC Specialist Appliances Contracts
HQ IMCOM-Europe Region
G4/GES-Furnishings Branch
Building 112, Rm 127
67681 Sembach
Germany
DSN: [protected]
COMM: [protected]-4611
Sirs,

The US Army Europe is interest in the purchase of 76cm ceramic top free standing ranges and 16.5 refrigerators, should you have any models which matches our Salient Characteristics ( attached) or is similar we would very much like to have a look at your appliances, We distribute Appliances to all the US Army Garrisons throughout Europe and keep a significant amount of appliances in our warehouse which is centrally situated in Sembach, Germany, in the past we have used your Ranges and were very happy with them.

We look forward to your reply,

Adrian Maade

QA/QC Specialist Appliances Contracts
HQ IMCOM-Europe Region
G4/GES-Furnishings Branch
Building 112, Rm 127
67681 Sembach
Germany
DSN: [protected]
COMM: [protected]-4611
Sirs,

The US Army Europe is interest in the purchase of 76cm ceramic top free standing ranges and 16.5 refrigerators, should you have any models which matches our Salient Characteristics ( attached) or is similar we would very much like to have a look at your appliances, We distribute Appliances to all the US Army Garrisons throughout Europe and keep a significant amount of appliances in our warehouse which is centrally situated in Sembach, Germany, in the past we have used your Ranges and were very happy with them.

We look forward to your reply,

Adrian Maade

QA/QC Specialist Appliances Contracts
HQ IMCOM-Europe Region
G4/GES-Furnishings Branch
Building 112, Rm 127
67681 Sembach
Germany
DSN: [protected]
COMM: [protected]-4611
a chance
Below is the message I sent:
Sirs,

The US Army Europe is interest in the purchase of 76cm ceramic top free standing ranges and 16.5 refrigerators, should you have any models which matches our Salient Characteristics ( attached) or is similar we would very much like to have a look at your appliances, We distribute Appliances to all the US Army Garrisons throughout Europe and keep a significant amount of appliances in our warehouse which is centrally situated in Sembach, Germany, in the past we have used your Ranges and were very happy with them.

We look forward to your reply,

Adrian Maade

QA/QC Specialist Appliances Contracts
HQ IMCOM-Europe Region
G4/GES-Furnishings Branch
Building 112, Rm 127
67681 Sembach
Germany
DSN: [protected]
COMM: [protected]-4611

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2:44 am EDT

Defy Appliances / Defy South Africa defy double door fridge

I purchased a defy double door fridge from game store last year 26/06/2017 last week Monday I noticed the fridge wasn't cooling efficiently and the freezer was not freezing at all ... bare in mind I just did my Easter grocery shopping costing more then R2000!

I have logged a call with defy call center to get a technician to come have a look at the fridge to determine the issue my ref number 877463 this was done on the 27/03/18 with not hearing from defy I contacted the game store which I purchased the product from and they said they will follow up with defy giving them all my details and ref numb on the 29/03/17 having no feedback from defy or game store I have contacted the call center in the 30/03/17 and spoke to the supervisor Ishmael who told me a technician will be attending to the problem at 4pm which nobody had arrived I had called back and was told the technician is running late and will be here around 5pm still no sight of any technician and no call or response from defy as to why nobody has come through.

Since then all of my groceries has turned off and with the healthy crisis we have with our meat products all needed to be discarded also the fridge had been giving off a burning smell and had to be switched off as I live in a complex and I have a 9 month baby at home. Thanks to defy we have no food and no funds to go repurchase with the cost of living at its highest!

The sad part is that the service from defy call center is total crap with supervisor and staff that could not be cared about their customers. who are the ones facing difficulties now? It's us the same customers that supported your brand! We are sitting with an empty fridge and no groceries if only you guys take responsibility and send out technicians when yourl are supposed to we wouldn't have been in this situation.

I will never purchase another defy product firstly because of the time period it took to give problems is what you would expect from a cheap inferior product not defy and secondly the terrible service from management staff just disgusting and pathetic! I have still not received any news from you guys

Please contact me and resolve this issue! Just astonished with you guys and your service pathetic indeed!

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8:45 am EDT
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Defy Appliances / Defy South Africa microwave and stove

Received a defy microwave as a gift in June 2016 it has since rusted through no longer working, cannot the terrible quality I since purchased a stove in November 2017 the solid plates already showing signs of rust and the grill rack is made of cheap metal, I am so disappointed I will never buy defy again and I will sure advise other to do the same, defy used to be the best products on in the market but obviously no more so so sad

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4:03 pm EDT

Defy Appliances / Defy South Africa microwave repair

We took our defy microwave not sure of the model but it was a stainless steel interior and black outside. Two weeks ago about 02
03.2018 jib card no 678001 to defy teakwood road jacobs. I called after one week and still it had not being fixed. Then the following week I called only to be told the repair line was busy and the lady on the phone took my details and said she would get them to call me back that was last week. Now this week I called again I called and was eventually was put through my husband was to collect the repaired microwave after 12.00 Friday 16.03.2018. To my disgust when I got home that department didn't even have pride in their workmanship to give our microwave a nice clean wipe off outside never mind the interior. I really thought Defy have pride in their appliances so as when a repair comes in and gets sorted out and that they should have some sort of pride in the workmanship and sales for that good make of appliances. I will therefore never recommend a Defy appliance to anyone again as they definitely don't deserve the great name they make out to be so good. I mean even if an appliance comes in slightly marks on it, don't you think that to keep defy's name good they would at least let the repaired appliance go out looking better than when it came in so that the customer can see that yous actually care about your reputation of your products. Mrs Jennifer Kennedy

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4:01 am EST

Defy Appliances / Defy South Africa oven

To whom it may concern.

As a regular customer of your products, I am disappointed in having to write this email.

I purchased an oven less than a year ago from Makro and have since reported it faulty three times since then. This is really unacceptable. It is affecting my business as I am running a B&B and need it working when I need it to.

Your guy has been here all three times for the same fault and it works for a while and then crashes. I am not happy with this and would like a refund as soon as possible. I spoke to the relevant department manager the last time, at Makro, and told him I wanted a refund. He then logged a fault and the guy came out to see to it, and it's not working again!

Attached you will find the invoice for purchase made from Makro Ottery.

Please make the necessary arrangements for this refund with them and either you can let them contact me or if I should contact them with a reference number from you, please forward necessary information to me.

I need to have this sorted today please.

Awaiting your response
Tasneem Benjamin ([protected])

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7:02 am EST

Defy Appliances / Defy South Africa defy 694l side by side fridge freezer with water dispenser

I want to express my disappointment about the service i received from Defy the past few weeks. I'm very upset and regret that I've ever consider buying a Defy product after I've previously struggled with your products. I have made many calls and e-mails, but received no feedback from you. This is extremely upsetting.

There certainly is big problems within your Cape Town branch. I cannot emphasise enough how terrible I feel. I'm sorry for my actions at the time but I am still disappointed in your product and service.

I live in Riebeeck West and we have recently experienced abnormal hot weather conditions during the time that i was without a fridge and had to throw away a lot of food that went bad.

I spoke to Jason, and Jefferson who sent an email to your technical services. I also spoke to Chris, and can you believe that neither of these parties bothered to call me back. This is unacceptable.

Thank you for replacing my fridge, but I have to mention that the bad service I received from Defy, is going to make me think twice before buying another Defy product in the future.

Ref: 852 943
JC 708350
Mrs K Malan

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10:52 pm EST

Defy Appliances / Defy South Africa defy fridge - logged a request for service since last year, no assistance

Good day

Last year September i purchased a DEFY fridge at GAME. a month later the water dispense lever broke, they logged the request round about October/November. They came out an said they need to order the part, ever since then i was the one that had to follow up to find out whats happening. I then got in contact with someone at the service center which advised me that the driver will be coming around, i am still waiting, i get told someone is coming and i stay home and no-one rocks up. The driver said he was their the previous times which he lied as i have been at home waiting. This is the worst service i have ever received, i regret the purchase i made as i could have gone with KIC as their service is on the ball. I dont know who to speak to anymore as i have wasted so much airtime and my time on you guys. I need this to be resolved ASAP.

THE REQUEST NUMBER - 810499
Shaheeda - [protected]

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6:55 am EST
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Defy Appliances / Defy South Africa defy double oven

I purchased the oven less than 2 years ago and in january 2018 the oven was on for less than 5minutes it sparked and begin to burn.

On 9 jan the oven was removed by defy for repairs.
Ref829664
The workshop awaited a part. On 7/2/2018 the oven was fixed and till 22/2/2018 not delivered.

For almost 2 months I could not cook. What happen with reparing it on site _ same day service.

I purchased the stove for the purpose of puting food I and set time to start cooking while I am still at work.

I did not do that yet as my kids made food. We used the oven only a few times as the kids made instant food like stirfry on the stove plates.

My daugheter got married and when I planned to use it to set time my oven burned.

I dont feel comfortable with this new oven as it is a problem for me now.

I humbly ask for a new oven. I came years with defy thirmo fan and in 30 years it never gave a problem.

What is wrong with the new ovens.

Pleaze consider new oven.

From a very unhappy client.

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9:37 am EST
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Defy Appliances / Defy South Africa defy fridge dff425 failed after 1 month, replaced with cheaper refurbished model

We bought a new Defy double door fridge freezer from Tafelberg in Northgate, Cape Town. After eventually taking delivery and having to drag the fridge into the kitchen ourselves, as the delivery men refused to even try get it through the front door (thanks for that Tafelberg), everything was set up and the fridge worked fine for the 6 weeks, that's when things started going wrong.
First the fans for the airflow system failed, everything in the freezer defrosted. We called Tafelberg and they promptly got in touch with Defy, on a Sunday, to get a technician out. The tech came and inspected the fridge, and concluded that the cooling system had failed. Defy then offered to replace the fridge as it was so new. We were happy with that, the replacement however took 3 weeks to arrive, that's 3 weeks with no freezer and what was essentially a giant cooler box. When the replacement finally arrived, a day before we left for holiday, we thought something was a bit off as the replacement fridge was missing the 0degree draw and the UV freshness draw, features that sold the fridge for us. But having no time to investigate we went on holiday hoping that this fridge would keep running.

Once we returned from holidays the fun started again, upon closer inspection we could see the fridge we'd been given was in-fact a cheaper model, that had actually been refurbished, there is draw glue and expanding foam pouring our of holes that had clearly been drilled after manufacture. This was unacceptable of course as we'd paid full price for a new fridge and now we were left with a beat up 2nd hand fridge with less features than we paid for. Again we called Tafelberg and Defy and explained the situation. Defy then sent out another technician to inspect the fridge, 2 weeks later he eventually arrived only to ask what lights in the fridge were broken? Clearly there is no process for handling customer service requests because the tech had no idea what to expect.
Anyway he was patient and understanding and agreed that yes we never should have been given a refurbished cheaper model if we'd only recently bought the fridge.

That was the last I heard from Defy, I've been calling their customer service line trying to get an answer as to what's being done about this. I keep being told they need to speak to the technician and they'll call me back. Worst customer service I've ever received for such an expensive purchase. I'm just really disappointed as Defy used to have such a great name in South Africa

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9:03 am EST
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Defy Appliances / Defy South Africa microwave already rusting.

Oh my word Defy, check this photo I have attached wrt a microwave I received from my son as a new kitchen revamp in August 2016. After 1 year and 7 months of operation. Rusting at the seams.
Not a good advert for your usual excellent products/value for money.

On top of this issue, the microwave door when hot never opens when pressing the Open button. We have to lift the door and then it opens. Bad alignment?

Regards
André

[protected]

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10:43 am EST
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Defy Appliances / Defy South Africa defy fridge - technician don pitch for appointment

On the the 26th January 2018, we phoned Defy services call centre, they told us that a technician will come out and see the following day what will be fault on our Defy Fridge & Freezer (2in1). The technician arrived on the 28th January 2018, 17h00 that afternoon, where we paid him a call out fee of R450 for 10 min. As he promised us that he will collect the PC board at Johannesburg the following day and he will ensure that he will come and install the new PC board the Monday Morning the 5th February 2018. Several calls being made to call centre to ensure that we have somebody waiting for the technician since he promised us that he is on his way, he also said that he will phone us before he come, where he actually never phoned us since today.

We are still waiting for him due that call centre spoke to him and he said that he is on his way, the time now is 18h27. It just show you that the employees of Defy doesn't believe about costumer care, they making empty promises to clients. I hope that Defy company will take action against this technician.

Imagine yourself being without a freezer since the 26th January 2018, if I knew that Defy services is so bad due to their employees, I would have consider a local refrigerator technician and by now I shouldn't even written this complain now.

Thank you Defy, I definitely will not consider you again in future and believe me my colleagues and friends will know about your services.

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8:27 am EST

Defy Appliances / Defy South Africa poor service

I wish to advise that all the appliances with exception of my washing machine is Defy. I contacted your call centre waited for ages before my call was answered. My stove and fridge (both fairly new not to mention expensive) needed service. I have a service number spoke to Judith (nobody by that name there) We receive a call from a gentleman he tells me he does not work for Defy? they do not have technical staff he will come and fix my stove. Someone else will come and fix the fridge? Also will not be working for defy. Contact your call centre when will fridge person come - a manager will phone you. No call you don't care! I call your switchboard operator asks me the name of the branch manager how on this earth and beyond do you expect me to know? Speak to Ismael really not interested. Speak to F Camphor gives me a long story as to why he cannot answer my questions. My Questions are: why has no one contacted me? Why are you afraid to tell you callers there will be a technician for each item? Why such heavy repair fees?Clearly don't care about customer service. No directors in South Africa who do you think will believe SUCH RUBBISH?

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Craig Staveley
, US
Oct 26, 2018 9:16 am EDT

Holy Smoke ! All our appliances are DEFY ... supposedly the South African brand ! Well what a mistake have made.

The service call centre is absolutely pathetic, the management could not give a hoot and I still sit without a fridge !

Called the call centre on the 18th October 2018, technician was great appeared the next day and knew exactly what was wrong .. a PC Board. ( F580 Model Side by side actually given to me by DEFY in a competition ! )
Since then NOTHING, naught, nil no response whatsoever !

Have phoned the call centre 14 times now ; also called the Technician who is also pulling his hair out !

Not ONCE have they bothered to phone me back, email me, or even SMS me.

Shocking ... my view at this stage is to approach all the leading retailers and ask them what DEFY has promised in terms of an SLA or any turnaround time.

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12:08 pm EST

Defy Appliances / Defy South Africa f740 fridge freezer

I have purchased the f740 fridge freezer on 31/10/2016. 6 months after purchased the fridge door rubbers harmd to be replaced which was done, 3 weeks ago the rubbers gmhad to be replaced again. Muhammed who was the tech came through to do the job and 2 days later the rubber was broken again. We have been trying to contact someone in the service centre to help resolve the issue and spoken to Gayle in Jhb office who was getting Eddy Knipe to assist which has not happen and is now 3 days going. We spoke to Mercia and Lekole who also promised to call back and none returned the call. I need to know is this the service that all your customers get cos it now seems it is after reading all these pathetic service comments. Muhammed who apparently is the only tech has broken a flippin leg or got his arm stuck in his [censor] os no where to be found and not even his manager can contact him.
I need some resolution to this someone competant pls get in touch with me

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12:41 am EST

Defy Appliances / Defy South Africa false promises

I have attempted through your call centre to secure a technician to come out to my property to look at my washing machine. I have made at least ten calls and keep being told by your call centre agents that the technician will be coming out today (each time I call). This exercise is costing me time and money and I still not getting positive results. Having gone through this frustration this I really making me rethink my investments going forward as Defy after sales and customer services is appauling.

My job number is 827301.

I hope to receive feedback within the next few hours on a way forward.
My contact number is [protected]

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7:07 am EST
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Defy Appliances / Defy South Africa defy gas top stove

I purchased a DEFY gas top stove from Makro on 2 May 2014 - my Makro card number is [protected] with an extended warranty which will end on 2 May 2019 - policy number 10/111215.

In December I complained about my stove tripping my electricity to the extent that it now trips the main box in the complex forcing me to summon COJ to come and restore the power.

Technicians were sent out to my house - had a look and said someone would get back to me with the report - I have been phoning so many people and sent from pillar to post with absolutely no solution or further contact from anyone. The main person I have been dealing with was a man by the name of Aubrey on the tel number [protected] but I still have not been assisted.

My frustration levels due to the inconvenience of my stove tripping the electricity is beyond words but no one seems to care about service and the inconvenience I have suffered over the festive season and which is still continuing.

I NEED HELP FROM SOMEONE!

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7:26 am EST
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Defy Appliances / Defy South Africa defy deepfreee

We bought a Duf 266/67/68/69 or DFD 414/5/6/7 matching fridge & freezer from Makro 12/07/14. The fridge is okay but the Deepfreeze has been giving problems from date of delivery. First the Defy technicians came out twice to look at the door which was not closing properly. Then the ex factory manager came out and reported that the door was totally out of line and recommended a new door to be fitted. Ten days later it was fitted. At the same time we spoke about the loud compressor noise which he commented that the big freezers are noisy.
Today 3.5 years later there is no difference between the freezer and a tractor. That's how loud it is. Secondly there seems to be sometime else that is wrong as well as it does not freeze below -5 * The red light comes on regularly. It requires a repair after only 3.5 years. Does not sound right to me.
I have 7 other large Defy appliances which is okay but the freezer requires repair attention urgently.

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5:33 am EST
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Defy Appliances / Defy South Africa defy washing machine

Job Card NO: 824136

Good day, I have been trying endlessly for the last week to get a technician out to my house to have a look at my washing machine, each time i am told a technician will be out but to date nothing has been done, as a result of this i am inconvenienced with not been able to get my washing done, and there seems to be no form of acknowledgement or accountability as to why no one has come out to my house. The technician was supposed to come out last week, then advised he would come out the next day and still nothing .

I have to purchase a fridge and dishwasher which was supposed to be done this weekend, but i have put that on hold as I have been nothing but a committed DEFY client for the last 10 years and the one time that i truly find myself in a mess and need assistance from DEFY no joy is found, where is the loyalty on DEFY's side, what does being a defy customer benefit me ?

Janine
[protected]

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12:27 pm EST
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Defy Appliances / Defy South Africa dhd 394 tc hob defy

I bought the four plate defy stove at Auto & Electrical Wholesalers at 122 President Street in Vryheid on 23 February 2017. A month ago while I was busy cooking the glass at the top of the stove cracked and I went to the store to report the matter I find out that the shop was closed a while back. I still have a guarantee on the appliance and don't know where to go now. Please help. I am still in possession of a receipt for the stove.

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7:33 am EST
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Defy Appliances / Defy South Africa defy stove 631t

Purchased a brand new stove (Defy 631T) from Tafelberg Furnishers, when it was delivered we noticed that the unit had been dropped on its back before being delivered. We contact Tafelberg and they said they would replace the unit. In the mean time we could use the stove as it would take a couple of day to replace the unit. While using the unit we noticed that the top was skew and all the liquids, oils etc would lay on one side in the pot, which we thought nothing of because we knew the unit was damaged.
Today we have just had our second unit (Brand New) installed and this does the exact same thing and the thermo fan is incredibly loud.
Does nobody quality check at Defy, this is not an expensive oven i understand but it is a brand new that i can afford, I am sorry i bought this unit now that it is doing the same thing. I certainly would not be recommended Defy if this is the quality product they are producing

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Defy Appliances / Defy South Africa In-depth Review

Product Range:

Defy Appliances offers a wide range of appliances to meet various household needs. From refrigerators and washing machines to ovens and dishwashers, they have a comprehensive selection of products. The variety and quality of their appliances are commendable, with options available for different budgets and preferences. When compared to competitors, Defy Appliances stands out for their extensive product range, ensuring that customers can find the perfect appliance to suit their needs.

Quality and Durability:

Defy Appliances' products are known for their overall quality and durability. Customer reviews and feedback consistently highlight the longevity of their appliances, with many customers reporting years of reliable performance. Defy Appliances' products meet industry standards and often surpass the quality of their competitors' offerings. The company's commitment to producing durable appliances is evident in the positive customer experiences and long-lasting performance of their products.

Pricing and Value for Money:

Defy Appliances employs a competitive pricing strategy, offering affordability and value for money to customers. Their products are priced reasonably, considering the quality and features they offer. When compared to similar appliances in the market, Defy Appliances' pricing is often on par or even lower, making them a competitive choice for budget-conscious consumers. The value for money provided by their appliances is evident in the positive customer reviews and the overall satisfaction of their customers.

Customer Service:

Defy Appliances prides itself on providing excellent customer service. Their customer support team is responsive and helpful, addressing customer queries and concerns promptly. The company offers a comprehensive warranty and after-sales service, ensuring that customers have peace of mind with their purchases. The positive experiences shared by customers regarding Defy Appliances' customer service reflect the company's commitment to customer satisfaction.

Availability and Distribution:

Defy Appliances' products are widely available in South Africa. They have an extensive distribution network that includes physical stores and online platforms. Customers can easily find their appliances in various retail outlets, making them accessible to a wide range of consumers. The company's commitment to distribution ensures that customers can conveniently purchase their desired appliances, whether through traditional brick-and-mortar stores or online platforms.

Innovation and Technology:

Defy Appliances demonstrates a strong commitment to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance their functionality and performance. When compared to competitors, Defy Appliances stands out for their continuous efforts to stay at the forefront of technological advancements in the industry. Customers can expect appliances that are not only reliable but also equipped with the latest innovations.

Environmental Sustainability:

Defy Appliances is dedicated to environmental sustainability. They offer energy-efficient appliances that help reduce electricity consumption and minimize environmental impact. The company follows eco-friendly practices throughout their manufacturing processes. Defy Appliances has also obtained certifications and undertaken initiatives to promote sustainability. Their commitment to environmental responsibility sets them apart from competitors and appeals to environmentally conscious consumers.

Overall Customer Satisfaction:

Based on customer reviews and ratings, Defy Appliances enjoys high levels of customer satisfaction. Customers appreciate the quality, durability, and value for money offered by their products. While there may be occasional issues or complaints, the general consensus is positive, with customers expressing their satisfaction with Defy Appliances' products and services. The company's commitment to customer satisfaction is evident in the positive experiences shared by their customers.

Pros and Cons:

Defy Appliances has several strengths as a company. They offer a wide range of high-quality appliances that provide value for money. Their commitment to customer service and environmental sustainability is commendable. However, there may be occasional weaknesses, such as isolated customer complaints or limited availability of certain products. It is important for potential customers to weigh these pros and cons to make an informed decision.

Conclusion:

Defy Appliances is a reputable company that offers a diverse range of high-quality appliances. Their commitment to customer satisfaction, innovation, and environmental sustainability sets them apart from competitors. With their competitive pricing and excellent customer service, Defy Appliances is a recommended choice for customers in search of reliable and durable appliances. The company's position in the market is strong, and their potential for future growth looks promising.

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