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Defy Appliances / Defy South Africa
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Defy Appliances / Defy South Africa
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defy.co.za
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1.0 355 Reviews

Defy Appliances / Defy South Africa Complaints Summary

2 Resolved
353 Unresolved
Our verdict: If considering services from Defy Appliances / Defy South Africa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Defy Appliances / Defy South Africa reviews & complaints 355

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Newest Defy Appliances / Defy South Africa reviews & complaints

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3:27 am EDT
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Defy Appliances / Defy South Africa double door fridge/freezer rust inside

We have had our double door fridge/freezer for five years (out of warranty) and it has started to rust inside on the back panel. There are three large rust holes and plenty of moisture rust lines running down the back of the fridge (inside). It is constantly having water accumulating and the rust running down the back of the fridge.
Surely this shouldn't happen no matter how old a fridge is?
Surely this is not healthy?

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Taz Abdul
, US
Oct 29, 2020 12:11 am EDT

Worst customer service ever. it's nothing they can do once a senior technician inspected

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3:47 pm EDT
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Defy Appliances / Defy South Africa noise

Today 04 April 2017 at 16:30 a brand new Defy fridge was delivered to my house. Once again the fridge was laying down on the bakkie that delivered it and the delivery man said I must switch the fridge on within two hours. At 18:45 the fridge was moved into its place and switched on. As was known a process started and the fridge sound could be clearly heard. Its now 22:40 and this sound is still there. Is it normal that the fridge makes this sound continuously...does the cycle never go off.

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11:54 pm EDT
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Defy Appliances / Defy South Africa defy metallic fridge not cooling.. brand new

I bought a NEW fridge at Stanger Superb n Kwadukuza 2 weeks ago. I was told to leave it for 3 hours when I got home to let the gas settle. I switched in on after 3 hours and the fridge was not cooling enough and as a results my food is being spoilt. The fridge is not cooling enough and the freezer is so cold my meats are ROCK solid. I need a new afridge or a full refund.

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1:24 pm EDT
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Defy Appliances / Defy South Africa defy 34 litre convection s/s mirror microwave oven dm 0357

I bought the above on the 31st August 2016. I cannot use the convection oven pre-heat. It pre-heats for 30 minutes or longer and then switches off.
This was the reason i bought a convection Microwave oven because i had one before, but a Boardmans make, and used it for years without any problems.
As a result i just use my normal Defy oven, but it is time consuming.
The auto defrost only allows for certain foods to be defrosted, which is not good.
The user manual is also not very consumer friendly.

Will someone please make contact with me.

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10:54 am EDT

Defy Appliances / Defy South Africa washing machine

I lodged a claim to have my washing machine repaired in January 2017. It is now mid March 2017 and my machine is still not repaired. I have had a technician come twice and both times there was a part missing and has to be ordered. The first time we had to call him in order for him to come back and repair and now the second time he came was over a month ago and he still hasn't returned. What is most frustrating is that they do not contact me to notify me what the delay is which means I have to keep calling them checking on progress they keep promising to call me back but they never do. They keep telling me that they are still waiting for a part of which the turnaround time is 10 working days and it has been over a month so this is really not good enough. I am a their customer and I feel like there is no consideration on their side. I need my washing machine to be fixed it has been three months already without it and I am fed up with this poor service. This is truly unacceptable!

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2:46 am EST

Defy Appliances / Defy South Africa washing machine and parts availability

I bought a defy washing machine no more than three years ago. Now the part in the drum connected to the motor that wash the clothes no longer turns. It seems to be striped. I went to defy in port Elizabeth and was informed that no parts are avalible for the product. I find that to be unexeptable becouce l payed a lot of money for the masjien and bought the product(defy) because according to me it stands for quality. I am very disappointed because it is not the first time I had to fix the masjien after it broke. Defy came out to replace the mother board. Serial no [protected], model DTL140 .

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8:54 am EST

Defy Appliances / Defy South Africa bad service in the defy cape town branch

I called Defy complaining about a faulty cookerhood in December of last year, I got a reference number and was told that somebody would get back to me within that week. However, that did not happen. Then in January I called again many times and eventually was told that a technician would come and check my cookerhood out, this did not happen. Instead I was contacted by one of the senior technicians who said that they were given the go ahead to exchange my cookerhood. A few days went by and still no word from Defy, I then contacted the Cape Town office AGAIN and spoke to the lady handling the exchange and was told that she is waiting for a proof of receipt from the store I bought the cookerhood from and asked me to send her a picture of my receipt as they haven't responded yet. I emailed it to her and again a few days went by with no response. I called Defy again today and spoke to the lady in charge of the exchange and was told that Defy is out of stock of this particular cookerhood and that she is going to call the store that I bought it from to check if they have stock and call me back. I then tried contacting her two hours later as she hadn't called me back, I called another 3 times and couldn't get through to this lady. I am still waiting for Defy to replace my cookerhood since December last year and am so fed up of trying to get through to them. Does Defy provide such bad service to all their customers?

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Nono_1
, ZA
Nov 03, 2017 7:22 am EDT

Yes I totally agree, the Cape Town Defy branch has absolutely horrendous customer service!

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A
9:09 am EST

Defy Appliances / Defy South Africa defy fridge has got me heated!

I bought a new DEFY 365l C385 Combi Eco Fridge Freezer in 2012 and now, not even five full years later, this expensive fridge (it retails for R6499-R6999 now) has broken, even though it was used exactly as recommended. As the replacement part - the compressor - would cost more than R3000, excluding labour, it has made more sense to get rid of this fridge and invest in a new one - which, obviously, is not going to be a Defy. I am terribly disappointed in this product and very angry at being so out of pocket.

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6:57 am EST

Defy Appliances / Defy South Africa guaranteed holiday giveaway promo

I would like to inform you that I am a very unsatisfied customer and very disappointed. I purchased a Defy front loader washing machine and was promised by Defy a free getaway which is not materialising. I have sent through my booking form early Jan and was told 5-10 working days I would get a response from TLC Marketing but everytime I try calling or sending an email I get no response. This has now become very frustrating.

I feel cheated into buying a product thinking I was getting a good deal.

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Nevashnee
, US
Apr 10, 2017 3:59 am EDT
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I have also encountered the same ..no feedback from TLC except that they awaiting a booking.

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10:54 pm EST

Defy Appliances / Defy South Africa stove plates cracked

I bought a Defy black stove from Game Store, Crossing Mall, Soshanguve in 2015, we only started using the stove at the end of 2015 when we moved into the newly built house, 4months after we started using the stove the one big "plate" cracked, now another big plate is cracked. How does this kind of thing happened after so much we spent on this stove?

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JJ Ludik
, ZA
Oct 30, 2019 1:11 pm EDT

I bought my Defy stove from van biljonsin Pretoria in 2014 and three stove plates cracked to date and I need to know why this happened.

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R
4:06 am EST

Defy Appliances / Defy South Africa bad service

we bought a fridge January 2016. first they regas the frigde then replace the compressor then we logged a call for the compressor again that is overheat and now again.

we logged an incident 2 weeks ago and saturday there was a guy and he said he will arrange for someont to fetch the fridge it is Friday and no one contact me

bad service. for 2 weeks i am without a fridge but my cash money was good enough. we want a new fridge or i will take further.

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2:03 am EST

Defy Appliances / Defy South Africa reward campaign - what a joke!!!

Purchased a toploader machine, september 2016. Have submitted code, proof of purchase etc.

Tlc marketing replied once to say 'bookings not yet open'. Now impossible to get hold of anyone.

Phones and emails remained unanswered. What is the point of the campaign?
Defy - get on board and sort this out!
Several individuals have been emailed but no-one bothers to respond

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2:51 am EST

Defy Appliances / Defy South Africa poor response from head office

From: dewald kraft
Sent: wednesday, january 4, 2017 11:34 am
To: 'ismail.[protected]@defy.co.za'
Subject: service complaint - job nbr 602879

Hi, i was referred by your switchboard to you with regard to my complaint,
I purchased a defy portable aircon less than 24 months ago, i took it in to the cpt repair centre and was advised the cost would be r4300, as the compressor is faulty.
How can the repair cost be that high? after speaking to a member of management by the name of jason i was advised they will give me 35% discount off the parts, which i am still not satisfied with. what quality product do you sell that it does hardly last two years? i have a delongi portable aicron which is 11 years old and i have had no problems with it, lastly how can i trust your brand again if this is the quality you sell ?

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12:11 pm EST
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Defy Appliances / Defy South Africa washing machine promotion

Unique code 3989685.

It is impossible to get hold of anyone regarding this promotion . i received a phone call and email requesting copy of receipt of purchase which i have been trying to do but Emails sent to [protected]@esoft.co.za come back undelivered ..email box is full despite various attempts in the last week. No answer at *120*111213#. What kind of promotion is this if same cannot be followed through, false advertising

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3:01 am EST

Defy Appliances / Defy South Africa defy automaid washing machine fire

During a routine washing with our machine. The front control panel caught fire. If it was'nt for the crackling noise and smell we would have had our house burn down. The question is...It this a regular problem?
the machine is not repairable. A photograph is available if required.
We intend purchasing a new machine. We obviously have serious questions as to the buying of a new unit.
All our appliances are defy & would not want to change the brand.
Please advise

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12:12 am EST
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Defy Appliances / Defy South Africa defy fridge

Goeie dag.

Ek het so amper 2 jaar terug 'n yskas van julle gekoop by (Discount Furnishers, Middelburg, Mpumalanga). In die amper 2 jaar is my yskas al 4 keer vervang weens foute. Ek het 2 weke terug geskakel om 'n tegnikus uit te stuur omdat my yskas nie meer koud maak nie. Die tegnikus het toe uitgekom en nuwe gas in ons yskas gesit, hy tel toe op dat daar verder fout is met ons yskas en boek toe 'n call dat hulle ons yskas moet kom optel om fabriek toe te vat.
Die Fabriekbestuurder skakel toe my man vanoggend en se hulle kan nie die fout regmaak nie en dat hulle ons yskas moet vervang.
Omdat ons yskas "ge discontinue" is moet hulle dus vir ons 'n nuwer model gee en wil nou he ek moet R1500 inbetaal.

Ek is bitter ongelukkig as klient en voel dit is nie my skuld dat die model "ge discontinue" is nie en dat die fout 'n fabrieksfout is en nie iets wat ek gedoen het om my yskas te beskadig nie.

Ek sal dit waardeer as iemand my kan terugskakel i.v.m. die situatsie.
Ek gaan nie inbetaal nie en sal die saak verder vat as ek moet.

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7:07 am EST

Defy Appliances / Defy South Africa oven repair service poor

The inner glass of my oven door shattered after dropping a hot dish onto it. I logged a call with defy to order a new inner glass for repair. My job number: 622108. This was on 27 October. I am still waiting for the glass and an invoice! More than one month without a single person at least phoning me back giving me update on why it's taking so long and when it will be installed, I have to phone you every time! Now they say they will install tomorrow but refuses to send me an invoice and asking cash payment on arrival? What kind of show are you running?

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12:16 am EST
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Defy Appliances / Defy South Africa product freezer/fridge double door f640 metallic

DFF392
BF09320071
220-240-V

I previously complained about the fridge back panel that rusted terribly...Defy replaced the rusted panel with a material that could not rust...I was very glad for that and was very satisfied with defy service...

However the back panel does not make cold. At any setting(1-70 it seems it remains at 1(not cold)...none of the food in my fridge are getting cold...the fan blows cold too...I open the door and switch of the fridge light and it seems nothing is wrong with the fan...it is just when I feel the panel it is not cold...just one small section in the right corner is wet of coldness

Is there any assistance I can receive in this regard PLEASE..My milk curd, my butter becomes very soft and my fresh vegetable mould very quick...

Does this mean the fridge is broken and I have to purchase a new one? What will the cost be of repairing it? Please advice...

The freezer part of the fridge is from day one in a very good condition...

There is no water leakage from the fridge and the fridge is level...

Disgruntled customer
Natalie Christians

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9:14 am EST

Defy Appliances / Defy South Africa incompetence in repairing my deep freeze.

Good day

My Freezer's warranty ends next month and it started giving problems. Defy came and collected it for repairs. Days later it got returned only to find out that i'm still experiencing the same problem which is highly unacceptable. I am beginning to think they tried to fix it in such a way so it is meant to break again just after the warranty expires therefore i am demanding for my appliance to be replaced with a new one seeing that it is still under warranty.

The problem with my freezer is, That it does not freeze my food, neither does it keep the food cold (ice cream turns into water). the iron grid at the back of the freezer only warms up on the one side and the freezer switches off and on. When it came back from repairs nothing changed like it was never repaired in the first place. Still not freezing my food. The only difference is that its not switching off.

On the invoice it states the parts that was used but i am 100% certain nothing was actually replaced otherwise the freezer would be working without any problems. So i demand again that my freezer gets replaced or i will be forced to take Defy to social media and exploit the bad/deceitful service they give to their customers.

Please assist to this urgent matter as my FOOD is going to waist.

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2:48 am EST

Defy Appliances / Defy South Africa unreliable and bad customer service

Date: 22 October 2016
Job Number: 617420
Reference: [protected]
Person Dealt with: Shawn

Myself and my husband moved into our new home on the 15 October 2016 and found various issues with the stove and oven. The stove plate and extractor fan was not working, the whole oven was loose and the oven knob was missing. The previous tenants had already contacted defy to have these issues fixed and arranged payment aswell. on the 22nd of October, two guys from defy came and fixed the stove plate, the oven door hinges and the extractor fan. they did not bring an oven knob and they said they will be back in the week to bring it. they did not come back and they didn't bother to make any contact with us either. my husband has been back and forth on the phone with defy and spoke to a person by the name of Shawn who said they will only come out if we pay them a call out fee of R450. which my husband refused and said that the job was already paid for and they were just supposed to bring the oven knob. Shawn then eventually agreed and said they will be coming back out to drop the oven knob on Thursday the 10 November. Once again they did not show up and they did not bother to contact us. My husband then called again and left a message for Shawn as he was unavailable. it is now Wednesday the 16th of November and they have still not delivered anything nor have they made any attempt or effort to contact us. we are extremely annoyed and disgusted at this pathetic service. and defy does not seem to be bothered to deliver on their promise because they already received their payment.

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Defy Appliances / Defy South Africa In-depth Review

Product Range:

Defy Appliances offers a wide range of appliances to meet various household needs. From refrigerators and washing machines to ovens and dishwashers, they have a comprehensive selection of products. The variety and quality of their appliances are commendable, with options available for different budgets and preferences. When compared to competitors, Defy Appliances stands out for their extensive product range, ensuring that customers can find the perfect appliance to suit their needs.

Quality and Durability:

Defy Appliances' products are known for their overall quality and durability. Customer reviews and feedback consistently highlight the longevity of their appliances, with many customers reporting years of reliable performance. Defy Appliances' products meet industry standards and often surpass the quality of their competitors' offerings. The company's commitment to producing durable appliances is evident in the positive customer experiences and long-lasting performance of their products.

Pricing and Value for Money:

Defy Appliances employs a competitive pricing strategy, offering affordability and value for money to customers. Their products are priced reasonably, considering the quality and features they offer. When compared to similar appliances in the market, Defy Appliances' pricing is often on par or even lower, making them a competitive choice for budget-conscious consumers. The value for money provided by their appliances is evident in the positive customer reviews and the overall satisfaction of their customers.

Customer Service:

Defy Appliances prides itself on providing excellent customer service. Their customer support team is responsive and helpful, addressing customer queries and concerns promptly. The company offers a comprehensive warranty and after-sales service, ensuring that customers have peace of mind with their purchases. The positive experiences shared by customers regarding Defy Appliances' customer service reflect the company's commitment to customer satisfaction.

Availability and Distribution:

Defy Appliances' products are widely available in South Africa. They have an extensive distribution network that includes physical stores and online platforms. Customers can easily find their appliances in various retail outlets, making them accessible to a wide range of consumers. The company's commitment to distribution ensures that customers can conveniently purchase their desired appliances, whether through traditional brick-and-mortar stores or online platforms.

Innovation and Technology:

Defy Appliances demonstrates a strong commitment to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance their functionality and performance. When compared to competitors, Defy Appliances stands out for their continuous efforts to stay at the forefront of technological advancements in the industry. Customers can expect appliances that are not only reliable but also equipped with the latest innovations.

Environmental Sustainability:

Defy Appliances is dedicated to environmental sustainability. They offer energy-efficient appliances that help reduce electricity consumption and minimize environmental impact. The company follows eco-friendly practices throughout their manufacturing processes. Defy Appliances has also obtained certifications and undertaken initiatives to promote sustainability. Their commitment to environmental responsibility sets them apart from competitors and appeals to environmentally conscious consumers.

Overall Customer Satisfaction:

Based on customer reviews and ratings, Defy Appliances enjoys high levels of customer satisfaction. Customers appreciate the quality, durability, and value for money offered by their products. While there may be occasional issues or complaints, the general consensus is positive, with customers expressing their satisfaction with Defy Appliances' products and services. The company's commitment to customer satisfaction is evident in the positive experiences shared by their customers.

Pros and Cons:

Defy Appliances has several strengths as a company. They offer a wide range of high-quality appliances that provide value for money. Their commitment to customer service and environmental sustainability is commendable. However, there may be occasional weaknesses, such as isolated customer complaints or limited availability of certain products. It is important for potential customers to weigh these pros and cons to make an informed decision.

Conclusion:

Defy Appliances is a reputable company that offers a diverse range of high-quality appliances. Their commitment to customer satisfaction, innovation, and environmental sustainability sets them apart from competitors. With their competitive pricing and excellent customer service, Defy Appliances is a recommended choice for customers in search of reliable and durable appliances. The company's position in the market is strong, and their potential for future growth looks promising.

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