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Defective Goodyear Tire & Rubber Company / DEFECTIVE MADE in CHINA, www.goodyeartires.com

naVacaville, CA, United States Review updated:
1
Contact information:
Phone: na
THIS Company has a history of DEFECTIVE EQUIPMENT
and their quality and service is substandard


FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE WITH ((ALL))
FEDERAL COMPLAINT AGENCIES

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx


This company, retained several Nationwide Unsatisfactory Records with the BBB for Failing to Respond to Consumer Complaints (links below).

Along with having been issued 19 individual Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR).

Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:

Section 9884.7 (a)(1) False and Misleading Statements
Section 9884.8 Invoice Requirements
Section 988.4.9 (a) Estimate Requirements
Section 3373 Inserting/Withholding info to cause document to be False/Misleading



Please review the Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND, giving very bad experiences to your overall customers below:

http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=46657

http://www.jacksonville.bbb.org/commonreport.html?compid=[protected]

http://cencal.bbb.org/WWWRoot/Report.aspx?site=25&bbb=1066&firm=87006632

http://sandiego.bbb.org/WWWRoot/Report.aspx?site=26&bbb=1186&firm=3002332

http://westflorida.bbb.org/WWWRoot/Report.aspx?site=47&bbb=0653&firm=90030786

http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=35000329

http://memphis.bbb.org/WWWRoot/Report.aspx?site=62&bbb=0543&firm=27003291


FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE A COMPLAINT WITH (ALL)
FEDERAL COMPLAINT AGENCIES

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx
0

Comments

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Ma
  16th of Feb, 2010
Agree Disagree 0 Votes
We purchase four (4) goodyear eagle gt 245/40zr17 r 91w in august 2008. On February 12, 2010 we were told by a service technician from Mercedes Benz that the inside of the tire (axle side) had defective rubber and the rubber separation could clearly be seen on the tire.

We took the tire to our local NTB where we made the purchase. The manager as well as several technicians agreed with the finding by Mercedes Benz that the tire was defective.

We are waiting to hear back from the manager of NTB regarding the replacement. However, we anticipate a battle since the manager mentioned the tire normal wear and tear. I know the wear and tear has nothing to do with the defect...go figure. In addition Mercedes Benz informed us that the front two tires should be replaced because the circumference will be more on the new tire by three inches.

Any recommendations on how else to proceed on getting both tires replaced.
Mr
  1st of Jul, 2010
Agree Disagree 0 Votes
Mark: I am going through the same issue. I purchased tires for my Mercedes Benz at Major Tires here in Brooklyn NY. Eight months into the use of one of the tires, it went flat. Mercedes Bens Roadside Assistance came and informed me the tires were water logged. I went to the Manager at Major Tires and he swore that he would send the tire to the distributor. Each month I would get one excuse after another. Finally I had my family calling him too. After four months of lies, he now stated that he had to send the tire to the MFG. Two months passed and the same results. He claimed he didn't hear from them. After repeated calls each day thereafter, this prevaricating manager stated amazingly that he got a reply from the MFG. It was wear and tear. The tire looks brand new with no treads worn. I told him that I wanted to see the receipts of mailing that indeed he sent this out and the reports that both the distributor and MFG denied the claim. He said that he didn't have this. I asked him to get it and call me. He didn't. Of course I knew this. I am taking him to small claims court and he will lose. You must do the same to get your money back.
Me
  9th of Sep, 2010
Agree Disagree 0 Votes
What the Mercedes dealers have failed to mention is that this is a common problem with there vehicles. The Mercedes suspension has so much play built in, a bar is used to take the slack out to align the vehicle. Your alignment should be check at least every six months I am sure that was not done or the problem would have been spotted prior to being a problem. Your Dealer should have offered to at least check the vehicle if not reminding you it had not been performed. I have seen so much over the years. People complaining about their tires making noise or shaking the car. Yet they do not follow manufacture guidelines of services. Tire rotation or shocks to be replaced every 50, 000 miles, Now I am not saying change them right at 50, 000 miles. But, when you have 1000, 000 miles or better on the vehicle and you have never changed them. Don't be surprised when your tires flat spot because the shock no longer is doing it's job in holding the tire to the ground etc. As far as the tires to be replaced it sounds like these tires have several thousand miles on them. Just guessing 35, 000 give or take. I am sure that if you contact Goodyear's customer service, they will replace both tires. Yes they are going to deduct usage, if it is covered. Never go to an outlet when you can deal with a direct manufacturer dealer. The customer service is usually better and they have direct product knowledge, and can inform you if there is recall or a common problem with the product. I really wish you luck with your Mercedes.

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The Goodyear Tire & Rubber Company Logo The Goodyear Tire & Rubber Company
Customer Service
Overall Satisfaction Rating

81 Reviews
200 Innovation Way
Akron
OH
United States - 44316-0001
+1 800 321 2136
+1 330 796 2222
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