Defective Allpower America, www.allpoweramerica.com / DEFECTIVE MADE in CHINA
THIS Company has a history of DEFECTIVE EQUIPMENT and their quality and service is substandard
FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE WITH ((ALL))
FEDERAL COMPLAINT AGENCIES
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx
This company, retained several Nationwide Unsatisfactory Records with the BBB for Failing to Respond to Consumer Complaints (links below).
Along with having been issued 19 individual Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR).
Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:
Section 9884.7 (a)(1) False and Misleading Statements
Section 9884.8 Invoice Requirements
Section 988.4.9 (a) Estimate Requirements
Section 3373 Inserting/Withholding info to cause document to be False/Misleading
YOU CAN BETTER YOUR PATRONS EXPERIENCES BY HAVING THE COMPANY BE CONTRACTUALLY OBLIGATED TO ANSWER CONSUMER COMPLAINTS WITH RESPECT TO YOUR PRODUCTS.
Please review the Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND, giving very bad experiences to your overall customers below:
http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=46657
http://www.jacksonville.bbb.org/commonreport.html?compid=154919414
http://cencal.bbb.org/WWWRoot/Report.aspx?site=25&bbb=1066&firm=87006632
http://sandiego.bbb.org/WWWRoot/Report.aspx?site=26&bbb=1186&firm=3002332
http://westflorida.bbb.org/WWWRoot/Report.aspx?site=47&bbb=0653&firm=90030786
http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=35000329
http://memphis.bbb.org/WWWRoot/Report.aspx?site=62&bbb=0543&firm=27003291
FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE A COMPLAINT WITH (ALL) FEDERAL COMPLAINT AGENCIES
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx
Date
They also cause fires due to defective fuel gauge, and also fuel cap that vents in and out, fuel cap should never vent out, when running fuel escapes from cap. Fuel gauge does not seal to tank properly, which allows fuel to leak out and starts fires. in my case 75, 000.00 in damages not including the lose of business, or the building. Could not attach pictures here, this wont let me.
Here is the pictures. They have still failed to modify the defective parts. they still have not compensated me for my lose 2009 to 2011. When buying a generator first remove cap and blow on vent hole from inside the cap if U can blow on it do not use it. if U see a fuel gauge like the one in the picture I would not use it either its metal is to thin and does not seal properly from factory. I have one of there bigger generators and have not used it since fire it is bran new. It also leaks fuel when running all over the top of the tank, it has been sitting with full tank and has sept down to a half tank and is wet with fuel residue on top around fuel gauge and fuel cap.
The pictures will show on burned generator the fuel the way it ran down to bottom of tank not burning the bottom of it. I also took fuel gauge and fuel cap off. You can see I raped cap up with electrical tap to seal the sides of it for test to blow on hole in cap for 2 way air flow test cap on new generator and burned one both failed test. You can also tell where the fuel gauge was not sealed to tank and residues on top and bottom of tank both generators show where fuel has leaked. New one around fuel gauge and cap running over sides of tank winding up on petcock and carburetor side of them. I can explain all to U on phone or in person. With parts defective in hand, from both units.Also when U look at burned gen u will notice it was burning from the top of the unit down. like tires burned on top not on bottom, including bottom underside not being burned.
I worked there for 3 months this year and I learned a lot of things about this company.. This company is nothing but a scam!! they lie to customers, they send used parts, they sell generators that are missing parts when you open the box hoping the customer wouldn notice, they ask you to destroy your unit and send them pics of the destruction in order for you to get your money back??(elderly not excempted)? and you lucky if you get your check within a month. Its a company run by bunch of chinese and the call center are bunch of high school drop outs with no formal training about their machines whatsoever. You just learn as you go and they donT care if their customers are on hold for 30 minutes or more just for some basic questions. I used to work for one of the biggest insurance company in America as a claims adjuster for 7 years so I know what customer service is all about and its very important to me. I left this company because I couldn there I didnt even get my own stapler and stapler remover!!! talking about working in the office right? all their call center agents has not physically seen 90% of their products and when they put you on hold or tell you that they will call you back which they never do, its because they dont know anything and they just wanna get you off the phone as much as possible. Writing this doesnt benefit me at all but it will make me feel better knowing that somewhere out there someone needs help or advice in regards to this company and their products.
If you own an ALL POWER, KINGCRAFT, STEELE, EAGLE RIVER, JOBSMART, GENTRON, RHINO SCOOTER, BADGER MINI BIKE AND SOME OF THEIR TOOL PRODUCTS. i'll BE MORE THAN HAPPY TO HELP YOU WITH ANY OF YOUR CONCERN regarding THIS COMPANY AND THEIR PRODUCTS..
My email is [protected]@yahoo.com, id give you my phone# but i dont wanna get swamp with phone calls...
God Bless!!