- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Deezer
I have had Deezer for a few years, and I tried to play my music a few days ago and it would not play. I have emailed with them for a few days, and it is like you are talking to a robot. Not answering my questions, telling me to do things, I do them, nothing works, No phone number to talk to them. I am an elderly, disabled person and I enjoyed my music I had on Deezer but I have now asked them to cancel my subscription, and refund my payment of $9.99 I got charged on 8/7/22. I guess they are just too big to care about the little person.
Only showing 40 tracks even though i have downloaded over 500
I have subscribed to the Deezer hifi plan on my mobile and laptop and i have downloaded over 500 tracks simply for the reason that i could listen to my music even if I am not connected to the wifi
when I use my Deezer desktop version for my laptop and when i am not connected to a wifi network this damn app shows me only 40 tracks in stead of 617
I am sick and tired of this, I do not pay 12$ a month to be shown only 40 downloaded tracks out of 617 please fix this problem or I will go to another
streaming service for there buisness
Desired outcome: I am showed all 617 of my downloaded tracks
deezer family subscription
I paid R89-99 for a Family Subscription on 26 December 2019. This shows as a payment on my Deezer account. However, directly above the invoice, is a block which says I am signed up for the Free version. (Please see the attachment as proof). I queried this via email, and the assistant was unable to help me. A month later I am still on the free version, despite paying for the FAMILY subscription. I would like a refund, as I did not receive the service that I paid for.
Is Deezer legit?
Deezer earns 91% level of Trustworthiness
Perfect Trust Endorsement: Deezer achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Deezer. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Deezer's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Deezer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Deezer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Deezer have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Deezer and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Deezer has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Deezer protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
premium package
I have always paid for premium package I have it on all my devices which means I pay separate bills and my wife as well I have not paid this past month and I can not access my music what's the point of paying for a premium package and saying I can listen to music offline when I can not access it after downloading it with my own money and paying the subscriptions months after months
deezer premium
I tried to access my deezer premium this afternoon, only to have to verify my cell number. Which was no being accepted on the mobile but was on desktop.
Afterwhich I had to RESET my deezer!
Now i am trying to sign up for premium again and it will not let me coz i apparently have a subscription to deezer premium!
I cannot delete my account either!
monthly subscription
To whom it may concern,
I have first come in contact with Deezer in October 2018 as I noticed that I have been double charged from May 2018.
I have provided evidence and my card details. I am requesting my money back and seeking compensation of £200 for the distressing situation I am in and poor case handling.
I am awaiting a response with the case fully resolved by Monday 21/01/19
I will be escalating the matter to the Consumer Ombundesman.
Imeriene Francisco
Case ref:3939497
subscriptions
I have cancelled my Deezer Subscription months ago and I have deleted my app on my cellphone. Now the past few months Deezer has subtracted the subscription fee from my account and I am nog using of Deezers services. Hoe can they just decide to continue my subscription after I have cancelled it? It is completely unacceptable and legal steps will be taken.
their service is TERRIBLE
Deezer customer service is awful, the way they treat customers is terrible. When I phoned them I didn't even expect no one to literally listen to me. You know what they did? They held me on mute for all the time I spoke. This is unbelievable. I found out about it when I asked a question, then asked it again. I could hear they were speaking to each other. What the heck is that? So disappointing!
Overview of Deezer complaint handling
-
Deezer contacts
-
Deezer phone numbers+33 155 806 900+33 155 806 900Click up if you have successfully reached Deezer by calling +33 155 806 900 phone number 1 1 users reported that they have successfully reached Deezer by calling +33 155 806 900 phone number Click up if you have UNsuccessfully reached Deezer by calling +33 155 806 900 phone number 2 2 users reported that they have UNsuccessfully reached Deezer by calling +33 155 806 900 phone number
-
Deezer emailssupport@deezer.com100%Confidence score: 100%Supportbeta@deezer.com98%Confidence score: 98%
-
Deezer address12 rue d'Athènes, Paris, 75009, France
-
Deezer social media
Hulu
141 reviews
eMusic.com
62 reviews
BroadwayBox, Inc.
1 review
Life Time Digital
18 reviews
StreamEast
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!