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Bad customer service
I placed a preorder on May 20, 2010. Five days later, they canceled the order without my consent. After I emailed them as to why, they replied saying because of my problems with them in the past (false advertising with preorders), they felt the need to cancel my order. My significant other contacted them and complained. They responsed with a very nasty phone call, calling me a "troublemaker", and they didn't have the patience to deal with my "shenanigans." I have filed a complaint with the Better Business Bureau of Chicago in reponse to the name-calling and the extremely rude phone call. And I will never, ever, ever shop there again.
Shipping Charges
I ordered two books for my son. I paid for expedited shipping, which the DeepDiscount.com web site said would have the books arrive in 3-5 business days. The books did not even ship for three days and then they were shipped via 5-10 day delivery. Eleven days after paying for expedited shipping, I still do not have my order.
Bait & Switch + Quazi-Phishing
I saw a pretty good deal on a set of poker chips. I placed the order, they took all of my personal information including my credit card number, and presented me with a confirmation that the order had gone through. However, I received an e-mail several hours latter indicating that the item had been "Discontinued." It wasn't discontinued when I ordered it.
Now they have my personal information, and are probably going to sell it to direct marketers. This is classic bait and switch, accompanied with quazi-phishing.
My advice, shop elsewhere, or if you need to use this company, call first and make sure the item is in stock before you give them your credit card number. Ofcourse, I wasn't able to find a phone number on their site... bad sign...
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away from this merchant.
I recently ordered a calendar from DeepDiscount.com as a Christmas gift. It was my first, and will be my last. I usually check resellerratings.com before making my first purchase with a merchant. Unfortunately, I didn't this time or I would have saved myself some time and trouble.
Their website reflected that the item was in stock. I received the initial order confirmation, which to be honest I did not read closely. Several days later, after receiving no further communication, I decided to log in and check my order status. Much to my suprise and disappointment, the order was still "processing" and showed that it was backordered.
To their credit, the original order confirmation email they sent did say it was "On-order" and "Temporarily Out of Stock". And they also responded to my request to cancel VERY quickly. But it never should have come to that. It is clear from the other reviews here that this company has a major issue with selling items on their website that they do not have in stock. They have clearly had this issue for some time and apparently have not addressed it. Their response to my cancellation request stated that their website was not updated with the status of the item at the time I placed my order. Well, it's still not updated. Clearly, based on this instance and many many previous reviews, deepdiscount.com does not care that their website continues to sell items that are not in stock.
So if you want to avoid wating time and a hassle, stay away from this merchant.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
Needed a present for my girl so placed an order for Horse Life DS game. It was "In Stock". Got a confirmation email stating it's "In Stock". Waited a few days for the shipment notification and then checked the account. Oops, now the status was "Back ordered". Curiously, the product webpage still showed it in stock. Called and was told that the item i...
Read full review of DeepDiscount and 16 commentsDouble Charges
I ordered a dvd, got a defective one, sent it back for an exchange... then got charged a SECOND time for it. When I called them about the double charge, all they would say is that they always do a refund then a recharge when doing exchanges, and that charges go through before refunds. They told me the refunds take about 72 hours to process... which means now I can't take any money out of my bank until DeepDiscount decides to give me my money back or I'll be overdrawn!
All of this for a dvd that's taking a MONTH to get. Next time I'll just go buy the stupid thing at Wal-Mart!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have one better! They double charged me and my CC company wants them to contact their customer service to get it straight and they keep sending me BS emails on how one is a pre-authorization! I will NEVER use them again! THEY SUCK!
fraud
Did a buy it now on 2 dvds
paid immediately then received e-mail stating items were mailed.
1 day later received e-mail from paypal stating I would be refunded my funds.
they emailed a generic mailer stating the items were out of stock but when I checked their ebay store they had re-listed the dvd at twice the price & had 32 listed.
Tried to call but no response the email I sent was sent back mailer daemon mailbox full.
If you like to take chances then this is the place to shop.
Me I prefer a little more customer service for my $
BEACON ROCK MEDIA EBAY IS A SCAM!
This is a form for real complaints. They refunded you your money how can they be a fraud.
Misinformation
DeepDiscount.com - www.deepdiscount.com
I placed an order on 9/27/2007 and on this date when checking order status I found 1 item was on backorder. When I ordered the cd it showed as being available and it was not as stated. This is the second time this has happened to me. I was trying to save a few dollars over Amazon and now I will not have the cd in time for a birthday.
The complaint has been investigated and resolved to the customer’s satisfaction.
Placed on Dec 2nd one item arrived the other one shipped on Dec 12th didnt receive it yet dec 25th. this company have serious shipping delays even with expedite shipping check there facebook page and you will see all kind of problems. last time I order from them.
I also pre-ordered SF IV well in advance and didn't get my copy either. Other outlets that let you pre-order seemed to have shipped theirs. In addition, I placed an order for another item that showed in-stock, but wasn't. My order was subsequently put on back-order (they didn't even have a clue when it was going to come in if ever) while their website continued to show the item in-stock.
Order at your own risk, but I highly recommend going to another retailer. Not worth the hassle.
What happened to Bigspender, same thing happen to me... I don't care how much I save with them, I'm not going to do any business with them ever again!
Deep discount sucks. They take pre-orders and charge you, but when the item comes out they do not have it in stock. Ordered street fighter 4 and waited 3 weeks still didnt receive it. Waste of time and money.
I completely agree with you!
I have ordered several products from DeepDiscount.com
I am TRULY AMAZED on how they remain in business? I am not one to complain easily, but I HAVE to voice my opinion.
I have ordered three different products from them, each not delivered to this date!
One of them was even a pre-order for the Wii Fit. I ordered this in APRIL, 2008 and NEVER received it.
They are stating that they are having problems with their vendor!?
I guess if I open a website tomorrow and take pre-orders for the Wii today, that I too will have problems with my VENDORS! But I would not open up a website and start selling products unless I could deliver.
I would certainly not promise to deliver a product, if I could not deliver it to begin with.
Now, if I did make a mistake, I would immediately notify my customer! NOT DeepDiscount.com however.
They seem to believe that the customer will just forget about their orders!?
In most cases, I did not receive an email notification stating that the product could not be delivered.
Only in 2 cases did I receive an email 2-3 months later. YES, 2-3 months later, stating that my products were in back-order.
Anyway, their prices are o.k., but if you are willing to gamble as to whether they truly have the product in stock or whether you will EVER receive the product, go ahead and order from them.
If however, you are like most people (incl. me), then don't ever order from them. I believe that they use deceptive advertising, and have even complained to the BBB. Don't advertise the product unless you can deliver it. HAVE IT IN STOCK, FIRST!
I ordered 2 DVD's which were immediately paid for. I was told 5 -10 business days shipping. It has now been over 15 business days--no DVD's, which of course were for a birthday gift--dummy me. After repeated calls, I have been given the same answer. "We are sorry for the delay, but we are unable to help you at this time. Please call back in another week if you have not received these items." I requested my money back--they said "no can do". I asked for them to re-ship the DVD's 1st class mail and I will pay return postage if the originals ever show up. Also told, "no can do--DVD's are now on back-order". However, I can still go to their site and order the same DVD's with no mention of "backorder". Worst customer service I have dealt with in a very long time. I tried to save a few $ over Amazon--and will NOT make the same mistake again. This web-site is a joke. Don't get burned as I have.
Same problem, they lied about guaranteed xmas delivery and even made me pay $10 extra for the 2 day delivery. Nothing but problems with this company they are horrible.
About DeepDiscount
One of the key features of DeepDiscount is its extensive selection of products. The website offers a vast array of movies and TV shows, including new releases and classic titles. Customers can also find a wide variety of music, from the latest albums to hard-to-find vinyl records. In addition, DeepDiscount offers a large selection of books, including bestsellers, children's books, and textbooks. Video game enthusiasts will also find a range of titles for various gaming consoles.
Another advantage of shopping at DeepDiscount is the company's commitment to offering competitive prices. The website regularly offers discounts and promotions, making it easy for customers to save money on their purchases. Additionally, DeepDiscount offers free shipping on orders over a certain amount, further adding to the value of shopping with the company.
Customer service is also a priority for DeepDiscount. The company offers a 30-day return policy, allowing customers to return products for any reason within 30 days of purchase. The website also features a helpful FAQ section and customer service team that is available to answer any questions or concerns.
Overall, DeepDiscount is a reliable and affordable destination for shoppers looking for entertainment products. With its extensive selection, competitive prices, and commitment to customer service, it's no wonder why the website has become a go-to destination for many online shoppers.
DeepDiscount Customer Reviews Overview
Customers have praised DeepDiscount for its competitive pricing, with many stating that they have found products on the website at significantly lower prices than other retailers. The website also offers frequent sales and discounts, which customers appreciate.
In addition to its affordable prices, DeepDiscount has a vast selection of products. Customers can find both new and old releases in movies, music, books, and video games. The website also offers a pre-order option for upcoming releases, allowing customers to secure their copy before it is released.
Customers have also noted the fast shipping offered by DeepDiscount. Many have received their orders within a few days of placing them, which is particularly impressive given the low prices offered by the website.
Overall, DeepDiscount is a highly recommended online retailer for those looking for affordable prices, a vast selection of products, and fast shipping.
Here is a guide on how to file a complaint with DeepDiscount on ComplaintsBoard.com:
1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with DeepDiscount in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with DeepDiscount. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint with DeepDiscount on ComplaintsBoard.com.
Overview of DeepDiscount complaint handling
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DeepDiscount contacts
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DeepDiscount phone numbers+1 (800) 264-5076+1 (800) 264-5076Click up if you have successfully reached DeepDiscount by calling +1 (800) 264-5076 phone number 0 0 users reported that they have successfully reached DeepDiscount by calling +1 (800) 264-5076 phone number Click up if you have UNsuccessfully reached DeepDiscount by calling +1 (800) 264-5076 phone number 0 0 users reported that they have UNsuccessfully reached DeepDiscount by calling +1 (800) 264-5076 phone number
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DeepDiscount emailscs@deepdiscount.com100%Confidence score: 100%Supportoptout@deepdiscount.com79%Confidence score: 79%
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DeepDiscount headquarters740 Hilltop Drive, Itasca, Illinois, 60143, United States
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DeepDiscount social media
Recent comments about DeepDiscount company
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I bought a CD alarm clock and the CD player was defective. I called and left a message for the customer service to call me back and also sent email requesting return label as directed on the shipping insert. I received an email saying they had sent the shipping label. I never received it and requested another which again was not received. I tried the customer service number again and was on hold for over 30 minutes then called back and left my number for them to call. No one ever called and I then received an email from them requesting payment again for the item I had already paid for via PayPal. I have an open PayPal claim for the refund.