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1.8 33 Reviews

DeepDiscount Complaints Summary

6 Resolved
21 Unresolved
Our verdict: When using services from DeepDiscount with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DeepDiscount reviews & complaints 33

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11:33 am EDT
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DeepDiscount Disappointing Experience with DeepDiscount.com: Unresponsive Customer Service and Delayed Delivery

I've had mixed experiences with DeepDiscount.com. I used to order from them seven years ago and they were great. The delivery was fast and their customer service was top-notch. However, my recent experience with them has been quite frustrating. I ordered the PS4 Gold Wireless Headset in the glacier white color a month ago for the amazing price of $89. I had been searching for this color everywhere and was thrilled when I found it on DeepDiscount.com.

However, it has been a month now and I still haven't received my order. When I called their customer service today to inquire about my order, the agent initially told me that DeepDiscount.com doesn't sell headphones. I was taken aback because I had already placed an order for the headphones. After giving them my order number, the agent admitted that they do sell headphones. I was then passed around a telephone tree for twenty minutes and every time I was told the agent would be right back. But the agent never came back.

When I called back, I got the same agent who told me they were very busy. I was given the option to leave my number and was told that someone would call me back within the hour. However, it has been nine hours now and I still haven't received a call back. I have decided to cancel my order because I cannot wait any longer.

Overall, my recent experience with DeepDiscount.com has been disappointing. Their customer service has been unresponsive and unhelpful. I hope they can improve their service in the future because I used to be a satisfied customer.

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10:06 am EDT
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DeepDiscount DeepDiscount: A Sketchy Company That Should Be Avoided at All Costs

This website, DeepDiscount, is a big NO NO NO NO from me. I know some folks might have had good experiences, but my experience was just like everyone else's. This company is so sketchy that I had to call my bank and cancel my Credit Card because I was so suspicious.

They charged my Credit Card, but then the charge disappeared, and then they cancelled my order. First of all, PayPal doesn't work with them, even though it's an option to pay. That means you have to give them your Credit Card info. Then you get an order confirmation email, and then all communication STOPS until you call to follow up on where your shipment is. When you call, they tell you that "A COMPUTER GLITCH CANCELLED YOUR ORDER" and that you have to reorder.

So, I reordered over the phone and gave them my CC # again. But, again, nothing happened, and no shipment arrived. When I called to follow up, they said that my order was cancelled AGAIN. Then, they sent me an email saying that they declined my card and that I should call my bank!

Even though it was a GIANT hassle to cancel my card, I'm relieved that I did. I have zero trust in this company, and I'm happy NOT to support them.

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8:54 am EDT
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DeepDiscount Disappointing Experience with DeepDiscount: Overpriced and Poor Quality DVDs

Been shopping at DeepDiscount for a while now, and I gotta say, it's not what it used to be. Prices have gone up, and the quality of their stuff has gone down. I bought the complete 8 seasons of CSI, and it was supposed to be brand new, but when I got it, most of the DVDs had damage inside the cellophane. One of the disc holders was busted, and some of the slip jackets were missing. It looked like someone had already opened it up and watched it before they wrapped it back up and sold it to me. I tried to contact DeepDiscount about it, but they wouldn't replace it or give me a refund until I sent it back and contacted them again. It was a real hassle. The only good thing about it was that the DVDs played fine, which is more than I can say for some of the stuff I've bought on eBay. But now that I know that DeepDiscount is trying to pull a fast one on me, I'm not gonna shop there anymore.

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Is DeepDiscount legit?

Our verdict: Complaints Board rates DeepDiscount highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 22% resolution rate for complaints about DeepDiscount raises questions. Diligently reviewing DeepDiscount's client feedback and resolution practices is recommended for those considering DeepDiscount's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

DeepDiscount earns 84% level of Trustworthiness

Excellent Trust Notice: DeepDiscount near-perfect at 84% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for DeepDiscount. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

DeepDiscount has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Deepdiscount.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Deepdiscount.com you are considering visiting, which is associated with DeepDiscount, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

DeepDiscount website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Deepdiscount.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • DeepDiscount has been found to only resolve 22% of 6 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • We conducted a search on social media and found several negative reviews related to DeepDiscount. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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DeepDiscount DeepDiscount's Poor Customer Service and Communication

When I first put in my order on DeepDiscount's website, I was excited to see that all the items I wanted were listed as "In Stock." However, when I received my package, I was disappointed to find that only part of my order had been fulfilled. I decided to call their customer service line to find out what was going on with the rest of my items.

The representative I spoke to informed me that one of the items I had ordered was now on backorder. I asked them to keep it on backorder in case they were able to get it in stock again. However, a few hours later, I received an email from DeepDiscount saying that they were cancelling my order altogether. This was not what I had requested when I spoke to the representative earlier in the day.

I was frustrated by the poor communication from DeepDiscount. They had given me incorrect information on their website and then refused to honor my request to keep an item on backorder. As a result, I ended up having to pay over $40 more for the same product elsewhere. This was a huge inconvenience for me, and I felt like DeepDiscount didn't care at all about their customers.

I have been a loyal customer of DeepDiscount for a long time, but this experience has left a bad taste in my mouth. They showed no consideration for the problems they caused me, and they didn't take any responsibility for their mistakes. It's clear that customer service is not a priority for them, and I would caution others to be wary of ordering from them in the future.

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DeepDiscount Disappointing Experience with DeepDiscount: Order Cancellation and Shipping Issues

I recently had a not-so-great experience with DeepDiscount. I placed an order over the phone on December 17th, 2018 and paid extra to have it shipped before Christmas. However, December 24th came and went and I still hadn't received anything. When I called to follow up, they told me that my order had been cancelled due to a problem with my credit card. I reordered the same item again, after correcting the credit card information, and was given a new order number. But once again, the item never arrived on December 27th as promised.

When I called to inquire about the status of my order, they told me that they had been trying to call me to confirm the shipping address. I never received any such call. I reconfirmed my address, but when I went to check the order status, I couldn't find anything. So I called for the fourth time on December 28th and was told that the item was actually on backorder and had not yet shipped. No one had bothered to tell me that it was on backorder.

At this point, I was fed up and asked to cancel the order. However, the customer representative couldn't give me a cancellation number and said that I would receive it via email in a couple of hours. I asked to speak to a supervisor, but was told that she was too busy to come to the phone. So I called my credit card company right away to stop payment.

Overall, I was disappointed with my experience with DeepDiscount. It seems like they were trying to trick me into believing that my order had been shipped when it hadn't. I also found it frustrating that they couldn't give me a cancellation number right away and that I had to wait for an email. I'm not sure if I would order from them again in the future.

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DeepDiscount DeepDiscount.com Review: Huge Selection, Competitive Prices, and Top-Notch Customer Service

is always a plus, so I can't complain too much. Also, their website could use a little updating in terms of design and user-friendliness, but it's not a deal breaker for me.

Overall, I highly recommend DeepDiscount.com for anyone looking for great deals on DVDs, CDs, books, and video games. They have a huge selection, competitive prices, and free shipping on orders over $15. Plus, their customer service is top-notch and they always respond promptly to any inquiries or issues. Don't let the outdated website design or slow shipping deter you from checking them out - you won't be disappointed!

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DeepDiscount Buyer Beware: DeepDiscount.com Sends Wrong Items and Poor Customer Service on Amazon

I recently placed an order through Amazon.com and the seller happened to be DeepDiscount.com. Although I received my order in a timely manner, I was disappointed to find out that I had received the wrong item. I immediately reached out to DeepDiscount.com via email, but it took them quite some time to respond. When they finally did, they gave me instructions on how to print an address label to return the wrong item. I couldn't believe it! I have to go through the trouble of printing an address label, packing the wrong item, and returning it?! No thank you!

After reading other reviews, it seems like this is a regular occurrence with DeepDiscount.com. I just can't understand why Amazon continues to let them do business on their site. Needless to say, I will be very vigilant of this company on any further purchases and will stay away from them. I have also decided not to buy from Amazon.com anymore and have removed their app from my smartphone.

So, if you're thinking of buying from DeepDiscount.com, I would advise you to be very careful. It seems like they have a lot of issues with sending out the wrong items and their customer service is not the best. Buyer beware!

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DeepDiscount DeepDiscount Review: Legit but Unreliable Online Store with Shipping and Order Issues

I've been buying stuff from DeepDiscount for a while now, and I gotta say, it's not the best online store out there. Don't get me wrong, it's legit and all, but I've had some issues with them. Out of all the orders I've made, only half of them actually made it to me. The other half got canceled for some reason. And it's not just me, this happens to a lot of people, especially when they have a good deal going on. They'll post a sale with no limit to how many you can buy, and then they'll run out of stock and cancel a bunch of orders. It's frustrating, man.

And even if your order does go through, shipping is usually slow. I mean, it's free, so I guess you can't really complain too much, but still. And if you try to cancel your order, good luck with that. They'll probably just ignore you.

But hey, at least they're a legit business, right? That's why I gave them 2 stars instead of just 1. But honestly, if you're looking for a reliable online store, you might want to look elsewhere.

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DeepDiscount Disappointing Experience with DeepDiscount: Slow Shipping and Poor Customer Service

I gotta say, I'm pretty disappointed with DeepDiscount. I ordered some movies on December 11th and they took the money out of my PayPal right away. The next day, I got an email saying my order was in "pre-shipment" or something like that. I didn't really know what that meant, but I figured it was all good and I'd get my movies soon.

But then...nothing. For 10 whole days, my order just sat there. I was getting pretty frustrated, so I called up customer service to see what was going on. And let me tell you, the woman I spoke to was NOT nice. She was super rude and just kept saying that the post office had my package. But when I called the post office, they said they hadn't received anything from DeepDiscount. So what the heck?

I decided to send an email to customer service threatening to report them to PayPal for fraud. And wouldn't you know it, my package suddenly started moving! It's still not going to be delivered for another 6 days, but at least it's on its way now. I still haven't heard back from customer service, though. Not cool.

Honestly, I don't think I'll be shopping with DeepDiscount again. This whole experience has been a huge hassle and I don't appreciate being treated poorly by customer service.

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DeepDiscount DeepDiscount.com Review: Duplicate Purchase and Refund Refusal

I recently made a purchase on DeepDiscount.com and I must say, I am not impressed. I ordered a DVD called Dark Crimes 50 and also added the 100 Greatest Mystery Collection to my cart. Little did I know, the 100 Greatest Mystery Collection already included Dark Crimes 50. What a rip off! And to make matters worse, DeepDiscount refused to refund me for the duplicate purchase. What kind of operation is this?

I even went out of my way to send them the extra Dark Crimes 50 DVD, but still no refund. It's unbelievable! I am a huge fan of black and white movies and was hoping to order more from this site, but after this experience, I will never order from them again. How dare they treat their customers like this!

To make matters worse, it took me seven different customer service representatives and an entire day just to handle this order. It seems like nobody knows what they are doing over there. Now, I am out of $13.94 and they have the DVD. It's a complete headache and not worth the hassle.

I highly recommend that you buy from somewhere else before you end up with the same headache as me. There are plenty of other sites out there where you can order without having to deal with this kind of sale. Don't waste your time and money on DeepDiscount.com.

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DeepDiscount Unreliable Website: Orders Cancelled and No Support Available

This website is not up to par. The first time I tried to order more than 10 vinyl records, I spent a few days searching and selecting the ones I wanted. I finally ordered and paid through Paypal, but that was it. After a few days, I saw in Paypal that the payment was cancelled. There was no support to speak of, and one employee wrote that they didn't receive anything. The rest of them didn't even say anything. The money was frozen, and the records went up three times in price after that. Was it a coincidence?

I decided that it was a payment error and spent the whole day searching for records again. I ordered about 15 pieces and paid with a regular Visa card. I received an e-mail with the confirmation of the order, but 10 minutes later, another letter came with the cancellation of the order. If you value your time and money, it's better to buy somewhere else. Your order will most likely be cancelled.

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DeepDiscount Disappointing Experience with DeepDiscount: Poor Customer Service and Shipping Practices

I recently made a purchase from DeepDiscount and I must say, it was not a pleasant experience. I ordered a pre-ordered item and was not informed of the delivery date until after I had made the payment. To my surprise, the delivery date was three months from now! I was not happy about this at all.

A few days later, I placed another order with two backordered items. I sent an email to inquire about when the items would be shipped, but the response I received was not satisfactory. They told me that they did not know when the items would be shipped, but I should not worry because they had not charged me yet. However, this was not true as they had already charged me through PayPal. I replied twice to inform them of this, but they kept insisting that they had not charged me.

I had to go through PayPal to get my money back, which was a hassle. The customer service at DeepDiscount was not helpful at all and every interaction with them was painful.

To make matters worse, I have ordered from them before and they do not use any padding in their shipping boxes. This means that your collectibles and Pops are likely to be damaged during shipping. They do not even use sturdy boxes, which is a joke.

Overall, I canceled my pre-order and will not be using DeepDiscount again. Their customer service is terrible and their shipping practices are unacceptable.

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DeepDiscount DeepDiscount's Negligence and Lack of Communication - A Warning to All Customers

I read some reviews and decided to give DeepDiscount a try because they had a bundle with some pre-order items that I had been wanting. I contacted customer support several times before the release of all bundled items to confirm availability and shipment. Today, the last item in the bundle was released, and I contacted customer support to inquire about the shipment. Unfortunately, I was notified that the item was back-ordered.

The item back-ordered in the bundle was released last week on 3/13/20, and I was not notified of this back-order after contacting their customer support. I was advised that all items would be shipping together as intended. This is an unacceptable business practice. They would not have even notified me if I hadn't proactively reached out to them to inquire about the product's status. As a result of their negligence, I will now have virtually no opportunity to purchase the intended products.

I strongly advise avoiding this sham business at all costs. Their lack of communication and disregard for their customers' needs is unacceptable. It's a shame that they have such a poor reputation, as they could have been a great resource for those looking to purchase hard-to-find items. However, their poor business practices have made it clear that they are not a trustworthy company.

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DeepDiscount DeepDiscount Preorder Fail: Cancelled Order and Generic Response

I done placed a preorder on DeepDiscount back in May of 2019 and paid for it with my trusty Paypal. Come mid-June, I was getting antsy and decided to shoot off an email to customer support to see what was up with my order. They told me that my preorder was all set and would be available by the end of June. But then, on June 18th, I got an email saying that my preorder was cancelled and my money was refunded. I was pretty ticked off and decided to email them back to ask what the heck was going on. But instead of answering my question, they just gave me some generic response about how they were sorry for the inconvenience and that I could replace my order and they would honor the original price. What a joke! I ain't never gonna order or preorder anything from this site again. I'm only giving them 2 stars because they did refund my money on the same day. But if you paid with Paypal and didn't get your money back, you better file a dispute right away. I wouldn't recommend paying with a credit card either. At least with Paypal, you can file a dispute and get them to step in and help you get your money back if DeepDiscount doesn't respond.

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DeepDiscount DeepDiscount: Poor Shipping, Faulty Products, and No Customer Support

I've been a member of DeepDiscount for quite some time now, and I have to say that my recent experience with them has left me feeling quite disappointed. I ordered a 6-disc movie set from them, and it took a whopping 2 months for it to finally arrive at my doorstep. By that time, I was already swamped with work and didn't have the time to watch any of the movies.

Fast forward 5 months later, and I finally found the time to sit down and watch the movies. To my dismay, I discovered that discs 3-6 were defective and kept erroring out. I tried playing them on different devices, but to no avail. I reached out to DeepDiscount and explained the situation, but they refused to refund or exchange the set, stating that the warranty had already run out.

I was absolutely furious with their lack of concern for the faulty products they were selling to their customers. Not to mention the $50 I had lost in the process. It's unacceptable that they can take months to ship an item, but customers only have 30 days to see if it works. I felt like I was left on my own to deal with the situation.

I would strongly advise everyone to avoid DeepDiscount at all costs. If things go wrong, you're pretty much on your own. They may take forever to ship an item, but they won't hesitate to wash their hands of any responsibility if something goes wrong. It's just not worth the risk.

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DeepDiscount DeepDiscount's Pre-Order Scam: Discontinued Items and No Refunds

So, me and my friend, we wanted to buy two items from DeepDiscount back in December. We were so excited to get them in May, but today I decided to check on the status of our order. When I called, the person on the other end told me that the items were "discontinued" and no longer available. I was so confused, how can something that is not even released yet be discontinued? I checked other sites and found out that the items can still be ordered. I mean, what the heck DeepDiscount?

I had to call them to get a refund, they didn't even bother to tell me that the items were no longer available. I strongly believe that DeepDiscount took deposits from a lot of people to place the order with the vendor and then later informed the pre-order customers that the products are no longer available. This way, they can re-post the items when they receive them, but at a much higher price. I mean, that's just not fair.

I am so disappointed with DeepDiscount and I will never do business with them again. I wouldn't recommend them to anyone else either, unless you like loaning your money to others for no return. It's just not worth it.

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3:48 pm EDT
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DeepDiscount MLB The Show 23

An absolute dumpster fire of a company. If I could rate ZERO STARS, then that is what I would do. I waited over 3 weeks for a game that I ordered for my son. I decided to call and find out what the delay was all about. They informed me that they had canceled the order and never let me know that they had done so. They told me that I could re-order it for a much higher price. I will never, ever even consider this company again. What a waste of my time and unwanted aggravation!

Desired outcome: That they would honor the price that I ordered the game.

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6:38 pm EDT

DeepDiscount Backorder items that are never revealed as out of stock on the site

If you call the 800 number, you are likely to get one of the illegals (wetbacks) that they employ. All of them are very unprofessional and rude as well as useless.
The website will show items as in stock until you place the order. If you dont ask, they will not tell you that your order is on backorder. I had to chase them down and ask where my order was to learn that it was instantly on backorder upon receiving my order. I would not have placed the order if they were honest enough to reveal that there were none in stock.

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1:05 pm EDT

DeepDiscount refund not full amount

I bought some items, said they were in stock. Then they said they were not in stock, charged me on the same day and then refunded only a portion of what they charged me. Basically they robbed me. I have spent days trying to get the full amount back. But they just keep passing my complaint along. Stay clear they are sharks, they will try to take a bite!

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6:31 am EDT

DeepDiscount Damaged DVD

I've purchased 5 DVDs from www.deepdiscount.com over six months ago. I finally received something about a week ago (2 DVDs). Other three are still missing. These six months I've been trying to contact these guys regarding my order but they never replied!
Recently I sent them another message via their online form given on their website and nothing. These guys doesn't seem to care, they ignored all my messages, they still have my money.
This is a 100% scam, I recommend everyone to stay far away from this website. Do not waste your money here!

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DeepDiscount Customer Reviews Overview

DeepDiscount is an online retailer that offers a wide range of products including movies, music, books, and video games. The website has received positive reviews from customers for its affordable prices, extensive selection, and fast shipping.

Customers have praised DeepDiscount for its competitive pricing, with many stating that they have found products on the website at significantly lower prices than other retailers. The website also offers frequent sales and discounts, which customers appreciate.

In addition to its affordable prices, DeepDiscount has a vast selection of products. Customers can find both new and old releases in movies, music, books, and video games. The website also offers a pre-order option for upcoming releases, allowing customers to secure their copy before it is released.

Customers have also noted the fast shipping offered by DeepDiscount. Many have received their orders within a few days of placing them, which is particularly impressive given the low prices offered by the website.

Overall, DeepDiscount is a highly recommended online retailer for those looking for affordable prices, a vast selection of products, and fast shipping.
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