Menu
CB Deep Sea Cosmetics

The good, the bad, and the ugly - discover what customers are saying about Deep Sea Cosmetics

Welcome to our customer reviews and complaints page for Deep Sea Cosmetics. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Deep Sea Cosmetics.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Deep Sea Cosmetics's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Deep Sea Cosmetics, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Deep Sea Cosmetics. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
S
11:20 am EDT

Deep Sea Cosmetics Bad sales tactics

High pressure sales. Wouldn't take no for an answer. Never disclosed return policy. Framed return policy of "no returns, exchange only" by computer where customer cannot visually see it. Refused to refund money less than two hours later, unopened product. Refused to stand behind product and accept return like a ligitimate business would. Smirking manager who actually laughed that I was frustrated about their return policy. He actually said "no one held a gun to your head to make you buy it"

Read full review of Deep Sea Cosmetics
Hide full review
ComplaintsBoard
T
4:44 pm EDT

Deep Sea Cosmetics Deceptive Business Practices

Buyers beware! This company is very deceptive in their business practices. First, no where at the kiosk does the business have anything posted about "No Refunds", so beware of that fact. Second, in addition to no posting any signs about "No Refunds", the credit card receipt that you will sign also has nothing in regards to "No Refunds". Third, the associate will make no mention of "No Refund". The only time you will find out that there is a "No Refund" policy is after your credit card transaction has been processed and you are given a Receipt of Sale "after the fact", at the very bottom of your customer receipt, it will state "No Refund". This is very very deceptive, and this company is very dishonest about this fact.

I purchased almost $1000 worth of products after the sales associate applied the products to my face. That evening, I had a severe allergic reaction to the products that were applied. After having to take off work for 3 days due to the allergic reaction, plus having medical expenses for going to the doctor to get relief, especially due to my eye reaction, I went to the kiosk to return the products, only to be told by the associate this was not possible "No Refund" policy which was never uncovered until that time. They said I could "exchange" for another product. REALLY? Why would I try another product type after going through what I went through. On top of this, the products that I purchased were never opened or used, so why is this not possible.

I only hope that many potential customers see these horrible reviews about how deceptive this company is and they stay away and do not purchase anything from them.

Read full review of Deep Sea Cosmetics
Hide full review
ComplaintsBoard
D
9:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Deep Sea Cosmetics Agressive sales

The sales tactics are very aggressive. Their kiosk is located outside of the a major department store in the Westlake mall. It is hard to walk away from the salespeople without smearing on the stuff on your skin and then insisting that you buy the cosmetics. They pretend to give you a little sample, but then take the sample back if you do not buy anything. They have called me names.

Read full review of Deep Sea Cosmetics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
11:47 am EDT

Deep Sea Cosmetics Kiosk Ripoff

Visiting Concord Mills Mall in Charlotte, NC, I stopped at a kiosk for Deep Sea Cosmetics. The staff seemed knowledgeable and the cosmetics demonstrated well, so I made a large purchase. Their major claim was that the Hexalin line was a chemical facelift and would replace the dangers and cost of Botox and surgery with regular use. Since I was spending so much money, I asked three times if it was money back guarantee, and the manager said yes. My receipt said No Returns, but the manager said he would guarantee it and gave me his cell number and email address - the salesgirl also gave me her email address. I told him I lived 150 miles away and couldn’t come back, but could I mail it back, and he said “Of course, we want you to be happy and tell all your friends”.

When I got home, I decided they were not having the promised effect. Surprise! No answer to the cell phone, the manager's email was returned, and the salesgirl never answered me. I checked their website at www.deepseacosmetics.com and they will not accept returns or guarantee products purchased outside their website.

I also found the same products for 10- 20% of retail on Amazon and EBay. The products are not garbage; they are good quality and beautifully packaged, but the website and kiosk prices are a major ripoff.

Read full review of Deep Sea Cosmetics and 59 comments
Hide full review
59 comments
Add a comment
L
L
L Sue Harris
, US
May 23, 2017 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with all of these reviews the same thing happened to me at Galleria Mall Roseville Mall

L
L
L Sue Harris
, US
May 23, 2017 5:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with all these reviews the same thing happened to me at a Kiosk at Galleria Mall Roseville CA

J
J
Jes Mir
, US
Oct 26, 2016 7:37 pm EDT

I was ripped off by Deep Sea Cosmetics kiosk at Briarowood Mall Ann Arbor, MI. I was dragged by a sales representative, and demonstrated his nail polishing thing on my nail. I was amazed at the results and he made me to buy the unwanted kit saying he is giving me for free for $ 30.00. In fact that thing could cost no more than $2.00 which didn't dong on my head. They never told me that there is no refund on the product and after about half an hour I went to return the products asking for refund and they abused and insulted me as much as possible. I felt as if I paid $30 to get abused and insulted by them. They were totally opposite of whom I saw about half an hour ago. I was completely mad . I would never ever buy them and have informed the mall management regarding the same. Hope they get kicked off soon from there as such scammers should have no place.

R
R
Ruth Smedley-Henriquez
, US
May 12, 2016 6:06 pm EDT

I, too, was given a sales pitch at an Outlet Mall Premier North of Tampa, Wesley Chapel area. The saleslady was very nice and kept trying to sell the product. I did buy the salt and hand lotion, but, the salt she used on my hands did not have the fragrance as the one I bought. The smell is overpowering for me and the hand lotion well its no better than what you buy at Target. The fragrance is too much for me and my allergies. From now on I will avoid this kiosk and their salespersons and not give them the time of day. The product is NOT that good and I could kick myself for falling for the sales pitch.

N
N
Norma Swiderski
, US
Mar 13, 2016 7:48 am EDT

I also was screwed out of 1000.00 dollars by this company

B
B
Babs44
, US
Mar 10, 2016 10:13 am EST

What I want to know is if we purchase these products from other venues, such as eBay or Amazon, aren't we continuing to support a rip off company? Or are the kiosk businesses independent? My son, bless his heart, was cornered and purchased a ton of products! He gave them to me and his wife, which is how I've come to use them. I will say, the products are luxurious and impressive. Although I have no idea how much he paid. I wouldn't mind having more once they're gone, but I do have a problem funneling money to an overall scam business. Does anyone know the chain of command of these products?

B
B
BeautyBlogger
, US
Feb 13, 2016 6:20 pm EST

I also went to the mall and had the demonstration done. However, I paid the price that you all paid on Amazon or Ebay. The first thing I did was my research on the product. I saw that yes it was sold on Amazon, heck I work for Amazon and could have used my discount. However, like I educate my customers about purchasing products off the site. Not all products are sold by Amazon, in fact a lot of products on there are sold by 3rd party sellers. With that being said I always explain to the customer about how to see who all are selling the product and read the reviews. If you read the reviews for these products that are so cheap, you will see that a lot of people complain about how it was not like it was demonstrated. Why, because they are out of date and expired. For, instance the peeling mask people was saying how it was gummy. I mean really, if the actual company is selling it for an expensive price, then how can someone on Amazon or Ebay afford to sell it for $25. I mean if you pay $25 for a Gucci bag when it really cost $2500, do you really think that bag is real or a knock off. Its common sense. So, I went back today and let the guy show me the black diamond - magnetism mud mask. The first thing when he tells me the price is really high and he can give it to me for a discount. I said I will have to talk to my husband, so I walked away just like I did the first time. Of course, he calls me back with a better deal, so I tell him the guy who sold me the face peel only charged me $29 b/c the package was damage. He then gives me the mud and the body soap for like $50 bucks. You can't hustle a hustler. The more you try to walk away the cheaper they will go down on the price. Then tell them that the guy at the other mall said he was going to give it to me for his discount. Trust me the will go down to almost the price you will pay on Ebay or Amazon. At least you know that the product isn't out of date and you can see who is selling you something that you put on your face. While you all spent $400 at the kiosk I only paid $150 in all. In fact, since I come there and buy my products I always get the employee discount. For being such a good customer. As for the size they will take it out the box and show it to you! Well I am off to do my deep clean mask. I just came across this because I was checking out to see any bad reviews about the mask I bought. I thought I was going to see some info about the results of the product but the only thing you all are complaining about is letting those pushy salespeople get over on you. Well I told yall how I get the discount I hope this helps for those who really love the product.

D
D
Deborah McClippers
, US
Dec 17, 2015 5:00 pm EST

I bought the face lift, pushy sales persons, the product does have a white salty residue, it fells like having sand glued on your face. I paid $159.00 for a very small amount, I thought it was bigger, but when you open it the container is all there is. Small sample size of product. RIP OFF.. DON'T BUY...

L
L
LynnLola
Sherwood Park, CA
Apr 26, 2015 6:44 pm EDT

OMG. I somehow found this website after ALSO getting sucked into spending waaaay too much $$ at this damn kiosk. I too, felt kinda sick after I left, but it was too late. Like someone else said, I was even ashamed of myself. And like everyone, I know better. Haha. NOT. I tried to console myself b/c of the fact that I really don't pamper myself with things like nails, pedis, etc., but it's even worse seeing have much it could have been bought somewhere else. I guess I gotta forget it, use the product, and learn.

L
L
LynnLola
Sherwood Park, CA
Apr 26, 2015 6:32 pm EDT

Yep, it happened to me, too, in Alberta, Canada. I'm just like the others I read about it here...smart, never stop at these damn kiosks, for some reason did this time, and lo and behold, I was stupidly sucked into spending waaaaay too much $$$ for product. Lots of it, in fact I'm so embarrassed that I won't tell anyone. At the time, I was telling myself that, OK, I don't treat myself to nails or pedicures, or the salon and such, so...OK...just this once! Especially with the Brazilian expert piling on the ### until I believed every word. Like the rest, I just have to use it, hope it's good, and live and learn. I'm 51 and am trying to live with this very costly mistake.

ComplaintsBoard
M
4:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Deep Sea Cosmetics Ripped off my handicapped sister in law

My Sister-in-law is Mentally Challenged and also has MS. She went to the mall the other day to get her grandson a gift. These employees of the Deep Sea Cosmetic company lured her in and hoodwinked her into nearl $800 worth of stuff..claiming she was getting "free stuff" with this. My sister in law didn't understand them and was "pampered and fooled" into purchasing this amount of merchandise. She even gave them a credit card that was not hers and they charged it all. She got it home and realized they had charged her nearly $800. Scared and not knowing what to do...she called me...crying and shaking very badly. (As I said, she is mentally and physically challenged.) I immediately called the mall security..they gave me another mall address...to which I left a detailed message and expect a call back this coming Monday (Dec 6, 2010). I then took the purchased products...all in their originally wrappers and bags and obviously unopened to the kiosk in the mall to explain the situation. The sales lady stated she would not refund anything..and denied wrongful sales. I explained she took advantage of a handicapped individual and she stated she was offended by the remark. I ask for her manager and she took my number, sent me away with the product and stated she would have her manager call me...but was certain there would be no refund. Please help us with this problem. Thank You. Jenni Litten [protected]

Read full review of Deep Sea Cosmetics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.