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DecorMyEyes.com / EyewearTown
DecorMyEyes.com / EyewearTown Customer Service Phone, Email, Contacts

DecorMyEyes.com / EyewearTown
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3.0 37 Reviews

DecorMyEyes.com / EyewearTown Complaints Summary

18 Resolved
19 Unresolved
Our verdict: Dealing with DecorMyEyes.com / EyewearTown, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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DecorMyEyes.com / EyewearTown reviews & complaints 37

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Newest DecorMyEyes.com / EyewearTown reviews & complaints

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L
10:23 pm EDT

DecorMyEyes.com / EyewearTown Awful customer service

After being emailed by a salesman to ask about my cart I told him I found their site hard to use. I need to search by color, shape, and size and it does not allow that. he said it can't do that.

I told him I know...They should have it though...I bought on another site because I was able to search for what I wanted. Tony, "Do you know how much programming and data entry that will take"? I replied, "Actually I do. But I know you would sell many more pairs of glasses that way. Thank you any way."

Tony Russo replied back, "Do you want to do the data entry? You will need to describe 50, 000 frames It may take you a year I can offer you a salary of $59, 000. I replied, "This conversation is over. I was just letting why I did not purchase from you so you would know. So much for giving feedback to improve your site. please stop emailing me."

Tony wrote, "Site improvement with good suggestions is what I am looking for IDIOTIC ones are not accepted." I wrote, "Thank you I will be posting these comments on facebook and twitter for all possible future customers to see. The only idiot here is YOU! Any additional emails sent by you will be reported as SPAM.

Tony then wrote back, "Ohh my god please don't post about me on all of these sites I would so completely crushed Can you please not post anything about me I am very sorry that you are very stupid and I am Just very very sorry that you the studpidy of all your comments spills out of your ears."

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8:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DecorMyEyes.com / EyewearTown Stolen sunglasses

I sent a pair of Ray Ban sunglasses for repair which was recieved at Decormyeyes on Nov 15. Numerous attempts at contact have failed.I have emails acknowledging reciept. I read that this comany is fraudulent and want some recourse.

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Tila
Sydney Metro Area, AU
Dec 29, 2010 11:24 am EST

In October I ordered 5 pair of sunglasses from this company for myself and my friends. They asked me to transfer the money to their account since they gave me a little discount to save them credit cards charges. In return he said he will pay for the shipping. I transferred 2024.00 dollar to their account on the 14 th of Oct2010.
They send me a box with 5 empty very rundown sunglasses cases with UPS. The invoice inside said value 50.00$
I made a complaint. I had paid for insurance . The UPS picked up the parcel on the 5 th of Nov. I still have not heard anything from the company. I have emailed the many times and called them many times but no reply and no respond.
I live in Sydney. Can you please let me know what I should do now?! Thanks

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MM001
Houston, US
Jan 17, 2011 9:20 pm EST
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BBB is your best bet. If you sent them insured via postal mail, make a claim on the inurance.

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1:52 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

DecorMyEyes.com / EyewearTown - Vitaly Borker, Stanley Bolds, Tony Russo

I inquired about some sunglasses from this company and proceeded to be continually harassed by vulgar and threatening emails for almost 2 weeks. This man, Vitaly Borker, aka. Stanley Bolds, aka Tony Russo used every profanity in the book and told me he knew how to find me if he wanted to and would do "sexually explicit things" to me and then "beat the ###"...

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Is DecorMyEyes.com / EyewearTown legit?

Our verdict: Complaints Board's detailed analysis reveals DecorMyEyes.com / EyewearTown as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with DecorMyEyes.com / EyewearTown, thereby safeguarding their personal and financial interests.

DecorMyEyes.com / EyewearTown earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of DecorMyEyes.com / EyewearTown shows a critical trust level at 11%. Avoid for personal and financial safety.

DecorMyEyes.com / EyewearTown protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website belonging to DecorMyEyes.com / EyewearTown has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

We conducted a search on social media and found several negative reviews related to DecorMyEyes.com / EyewearTown. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for DecorMyEyes.com / EyewearTown. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • DecorMyEyes.com / EyewearTown has claimed the domain name for decormyeyes.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
  • Decormyeyes.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Decormyeyes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
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12:59 pm EDT
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DecorMyEyes.com / EyewearTown Personal Threats & Ripping People Off

I am simply stunned that this person (or people) Vitaly Borker (Tony Russo, Stanley Bolds) are able to own and operate in this business in light of how many documented complaints I have found on the internet. It simply amazes me. People have been personally threatened by this man...literally told he will come to their home and "pop a cap" in them. It's horrible and if there is any consumer agency out there that is serving their purpose this company will be shut down. I thought my experience was horrible until I read everyone else that has taken the time to blog or file complaints. I shudder to think of how many people out there haven't and what their experiences are. In an e-mail to me, he stated, and I quote "THis is fly by night business I am here today gone tommroow I sell new product." He's totally admitting that this is a sham of a business. I'm going to list some links that demonstrate the gravity of what this person has done, and I would happy to participate in any sort of legal action that anyone wants to file. I'm sure 100's of people would do the same.

I can't believe there isn't something that can be done to swiftly stop this business, and keep him from starting others. Please let me know if there is. I will do whatever I can to make it happen.

http://getsatisfaction.com/decormyeyescom/topics/need_to_share_my_bad_experience_with_decormyeyes_com?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_3669288

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Update by shopgirl8525
Oct 09, 2010 1:11 pm EDT

http://www.trustpilot.com/review/www.decormyeyes.com

Read more. If you Google decormyeyes there are literally hundreds of stories that are so shocking, it's almost comical, if it weren't so infuriating. They have to be shut down. Or televised. :) Sadly, that's the only way things happen sometimes.

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2:42 pm EDT
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DecorMyEyes.com / EyewearTown Sexual harassment/verbal abuse/ cyber stalking

I have been a victim of Tony Russo since the end of July 2010 when I decided to order a pair of eyeglasses with prescription lenses and some contact lenses. They invoiced me 300 and something dollars via email after I gave them my credit card but when I checked my credit card they have charged me close to 500 dollars. They claimed that the eyeglasses "Lafont" would take about two weeks because they are coming from France. I actually received the eyeglasses on the 2nd of August without prescription lenses and well, the contact lenses were no longer in stock- so he claimed. I called to resolve the problem but he was not willing to cooperate. He was mean, condescending and verbally sexually harassed me. He told me that he knew my home address and that he was going to go to my house and f*&% the [censored] out of me! When I told him that I did not have to put up with this nonsense and that I would call the credit card company for a credit, he went nuts and threatened my life. I hung up the phone and he continued to call me over and over again. My fiance answered the phone and heard his crazyness. On the 23rd of September the phone calls began again- he was harassing me because the 60 days of the credit card dispute were going to be up and he wanted money back. He also pretended to never receive the eyeglasses that I promptly returned to him and threatened to take me to small claims court. Later than night he wrote me an email giving me an hour to call him back or else! Than at 10 pm he sent me a nasty email telling forwarding me a fake docket number and claim report from turbocourt.com. Apparently the docket number/file# belongs to another person who he is having issues with. So basically he forged my name onto court documents pretending that I needed to show up in court. He then left me a voicemail calling me ###ed and that he was going to drag me down the street of Brooklyn and into small claims court- he said I was going to love the smelly, sweaty place that I was going to be in for a long time. He then proceeded to send me another message with all my private information and a photo of the front of my home. This is when I freaked out and went to the police at 1am on the 28th of September. He doesn't realize that he has crossed the line and has become a stalker. According to the police this is considered aggravated harassment and he has crossed the line with electronic threats. On top of that I have saved a voicemail of him giving me his name and number while he is threatening me and severely cursing at me. I am in the process of getting an order of protection. This guy has threatened me by rape, knows my home address and has taken the time to search for my private information. I can't even write on forums such as this one because when I do he forwards me my letter and threatens me. His latest is "I am watching you." This is criminal behavior and something needs to be done! Please help. I ask that if you have any information about this business and he has threatened to hurt you physically and has verbally abused you that you write down as much information on these forums. We can't give up!

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8:21 am EDT
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DecorMyEyes.com / EyewearTown Rude

Tried to purchase sunglasses through this website. I realized they did not accept paypal, so I cancelled my order. The representative contacted me by email and was completely unprofessional. Kept asking why I would not pay another way. I explained to him that I had a credit with paypal I was trying to use and did not appreciate being told how to pay. I have been being sent spam mail from company 2-3 times a day.. Completely unprofessional and I would never do business with this company...

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Just_Passing_Through
Las Vegas, US
Nov 29, 2011 1:39 pm EST
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You need to read the New York Times article: A Bully Finds a Pulpit on the Web by David Segal. Good luck.

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decomyeyessuxxxxxxx
, US
Sep 29, 2010 5:40 pm EDT

This is the worst company I have EVER dealt with in my LIFE! They are horrible! The owner actually cussed me out over the phone about a shipping dispute. All I wanted was for my frames to be shipped to the CORRECT shipping address and I got nothing but run around, attitude and ###. Even from the owner! I wish I would have read all of these reviews before ordering. If you read this before ordering from this site, please do yourself a favor and dont waste your time or money! I need my glasses to see and to be able to live a proper life, the last thing I need is for some ### to cuss me out over the phone for giving him business! If you want a discount on glasses find another website or pay full price. Trust it will be worth it. ### you decormyeyes.com!

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7:46 pm EDT
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DecorMyEyes.com / EyewearTown Theif

Tony Russo is a blatant crook. He robbed me just as he has done to so many. He actually bought a pair of sunglasses back from me (a pair of limited edition Dior's), saying he needed to ship them overnight to Alicia Keys for a photo shoot. He did pay for the glasses, but never paid for the emergency overnight shipping of $100. When I called him back on his personal cell phone, he started saying he did not know me over and over, then started making fake "bad connection" sound effects and then proceeded to hang up on me. This guy is a total tool. My bad for paying for the shipping costs, trusting that he would follow through with the promised payment. Lesson learned. DO NOT ORDER...you will only end up losing time, money and patience!

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madrigalsinger
, PH
Oct 31, 2010 5:45 am EDT
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this sounds exactly like what he did to me. wanted a pair of vintage chanels fixed, sent it to them while i was in new york. and they said they never received it. i called ups and they said it was delivered. i hate this company. do not send them anything!

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10:09 am EDT
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DecorMyEyes.com / EyewearTown Don't use Paypal as a form of payment but advertise as such and then will charge you if you pick paypal as an option of payment

I was trying to order a pair of sunglasses on 6/30/2010 (MARC JACOBS 098 in the D28AZ color for $217.00) on decormyeyes.com web site and I was trying to pay with my Paypal charge (credit account) account because that was a given option of payment on their web site. So I selected the sunglasses in my cart to order and when I selected to pay for the sunglasses by Pay Pal I was routed to a page stating that "We noticed that you tried to checkout with Pay Pal and had experiences a problem. We apologize for the inconvenience that has been caused in trying to use PayPal.I am sorry to report that we are still working out the integration infrastructure and connectivity and it's uncertain when this problem will be resolved. Please use an alternate payment method such as Visa/MasterCard/Amex or Discover to pay with a Credit Card or Debit Card. " I wanted to use Paypal only so I did not continue with the order. Nothing was paid for. The vendor sent me email asking me why I did not pay for the glasses as of yet & that they were still in the shopping cart. I told them that I did not want them. I purchased the sunglasses on another site that allowed me use to Paypal. I was told I had to pay 20% to cancel the order? I was like what order no transaction occurred. So the next few days I received harassing email saying that they will take me to small claims court & destroy my credit. I responded saying I will not be forced to pay for something that I did not want anymore & also if Paypal was not an option on their web site why have that as a payment option on the web site that is entrapment. I also told them to stop emailing me which they did not any I will see them in court if need be. I saved all there emails and my responses. Unbeknownst to them I contacted Paypal because I have their credit card I was told by Paypal that the company Decormyeyes.com have issues with Paypal and they should not have them as a payment option on their website.

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Gsansone
, US
Mar 23, 2010 10:19 am EDT

I purchased frames from this company in December. I was charged and have received no product. I have since asked for a refund since it is almost four months since my order. I first asked for a refund in February, but still nothing. I have called multiple times, written emails and was told I was going to receive a refund, but nothing. This is theft and fraud and I highly recommend never ordering from this company.

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lmbt
Calgary, CA
Feb 28, 2009 2:37 am EST

Threatened to send people to my house to hurt me. Called twice after midnight and cursed me, which I did curse back.

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ematch
,
Nov 22, 2008 1:23 pm EST

I placed an order for a specific frame. A couple of days later, I received an email from Stanley Bolds letting me know that those frames have been discontinued. A day later I noticed that the charge has been made to my credit card for the price of the frames. I called DecorMyEyes and requested the refund. I have not seen my refund to date.

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Bela
, US
Jan 07, 2009 6:16 am EST

Thank you for your hard work and following up on this order.

We got the frame today and my wife was extremely happy to receive this package.

Great job and thanks again .

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Ms. Halima
Santa Barbara, US
Aug 16, 2010 7:38 pm EDT
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Thieves and scammers! I ordered my glasses with my credit card. They emailed me a couple of days later telling me that my choice is discontinued. I told them to cancel my order since they could not give my the product I ordered and they want to charge me a cancellation fee. I received multiple insolent emails daily from them because I asked for my money back. I called my charge card company and reported DecorMyEyes so I thankfully am getting my full credit and they get nothing from me like I got from them. Note and Beware: DecorMyeyes is SAME COMPANY AS EYEWAREUS.COM.

Halima

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CWB
Stockton, US
May 17, 2010 9:17 pm EDT

This person the customer service rep from Decor My Eyes and Eye Wear Us Tony Russo also threatened me on my cell phone and home phone on numerous occasians after I disputed payment from my credit card for not recieving the glasses. I then reversed the disputed after his numerous threating emails and phone calls and started a case with UPS. I never got the glasses or the refund due to family issues and 8 months later, Tony Russo starts sending me emails and calling my home phone and my cell phone laughing at me that I never got my sunglasses or my refund to which he said he went out and had lobster with my money. What follows are the copied emails he sent me. I had to tell him on my phone any communication I recieve from him would be harassment. All of the following emails were sent by Tony Russo from the Decor My Eyes and Eye Wear Us website.
#1 I got my money back and you never got ### from me Hey ### did you realize you never got your money back?
Ahahahah #2 "You’re a cockhead you disputed my charge and you got what you deserved.
I pee on you and if you took the right approach the 1st time this would NOT have happened.
I went to dinner today and had lobster I appreciate you paying for it"
###!
How did you miss that NON REFUND anyway>? Did you forget to fill out a dispute form?
The money was all in your hands already all you had to do was respond to the paper."
#3You should its been 1 year you cant dispute after 6 months ###er
Such a sucker wow!
Is this the kind of company you want to do buisness with?

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JaneA
Chicago, US
Dec 13, 2009 12:17 pm EST

Miracles exist. The fraud division of my credit card company actually declined my payment to decorsmyeyes.com (in error), although the card was in good standing. I subsequently received daily emails from "Tony" wanting to know when he could ship my frames. By then, I had read all about decormyeyes.com online and would never buy anything from them. A representative from the fraud division assured me that I would not be responsible for unauthorized purchases, so I didn't close the account. I did email "Tony" repeatedly that I was not interested in purchasing from him at this time. Well, about 3 weeks later, I got another call from the fraud division that my account had been closed due to a fraudulent transaction from decormyeyes.com, and I was being issued a new card. "Tony" actually shipped something (an empty box? frames from the dollar store?), informing me that I could send them back and pay only the 20% restocking fee. (Is he crazy or what?) I refused delivery from UPS, and I'm letting the fraud investigator deal with "Tony."

Prospective buyers from decormyeyes.com please note: I was able to buy those designer frames CHEAPER at my local optical shop, and I just love them! The online prices are terribly inflated!

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ectunnicliffe
Brooklyn, US
Oct 26, 2009 7:13 pm EDT
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Mia my sympathies are with you. These people are total thieves and scam merchants. On top of that they are the rudest most arrogant people I have had the misfortune to encounter

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Ray
, CA
Mar 16, 2009 4:32 pm EDT

Bought a pair of sunglasses from Decormyeyes.com. NO PROBLEMS with my purchase. Sunglasses arrived as described. Fast shipping. I've read some bad reviews about the owner and his websites but from my experience these complaints are unfounded. I would definately buy from them again. Prices are the best online.

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Mia
, US
Mar 06, 2009 9:33 am EST
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This guy selling glasses at DecorMyEyes is agresive and incredibly pushy! I decided not to buy from him and then he flooded me with e-mails telling him that I have to buy from him! Was hard to believe!

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2:29 pm EDT
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DecorMyEyes.com / EyewearTown defected frames

I PURCHASED A PAIR OF VERSACE GLASSES AND, THE FRAMES ARE DEFECTED, THERE CROOKED ON MY FACE. WHEN I CALLED DECOR MY EYES LAST WEEK TO ENQUIRE OF THEM...I WAS TOLD TO TAKE THEM TO ANY OPTOMETRIST AND, THEY CAN STRAIGHTEN THEM OUT. I'VE TAKEN TO THREE AND NO ONE WANTS TO ADJUST THEM BECAUSE, THEY DON'T WANT TO BE RESPONSIBLE IF THEY BREAK! I HAVEN'T WORN THE GLASSES BECAUSE, I'M UNHAPPY WITH THEM AND WOULD LIKE TO RETURN THEM FOR ANOTHER FRAME. MY ORDER NUMBER was 508511. ALL I WANT IS TO RETURN THEM FOR ANOTHER FRAME BECAUSE, THIS ONE IS DEFECTED OR A DIFFERENT STYLE MY NUMBER TO REACH ME IS [protected]. THANK YOU! BRENDA JOHNSON

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playpiano89
, US
Dec 23, 2010 10:33 pm EST

Um...if they are crooked on your face. The frames probably are not defective. They just need to be adjusted. Heck, your ears could even be crooked. Everyone needs their glasses adjusted before they are fully comfortable. And if they are really "versace" frames they should be good quality (Though it appears decor your eyes is online, which means they could sell you anything and tell you they are authentic.) I would just not ever buy anything (especially EYEWEAR) online. In the future buy your eyeglasses at your local optometrist. That way they can correctly measure your pupil distance, seg height, etc.. And you will get free adjustments!

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12:17 pm EDT
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DecorMyEyes.com / EyewearTown Bad product, service, and harrasment

I dont know where to begin, paypal doesnt work so they harrass you that you didnt correctly make payment, even though I did through google. I recieved over a dozen emails. Then they never quoted me on repairs, they just did them and charged more than I would have payed but had to in order to get my 2 pairs of glasses back. Then I was harassed when I was about to order again and had the same paypal problem and realized it was the same company so I cancelled my order. I recieved the RUDEST emails from a Tony Russo. I expained the bad experiences I had and her repiled with a misspelled "whatevre"
I cannot believe the audacity of this company. Stay far far away. I wish I wouold have read this site before I started doing business with them.

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12:24 pm EDT
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DecorMyEyes.com / EyewearTown Rip off

BEWARE! DECOR MY EYES RIPPED ME OFF!

Before sending my sunglasses, I emailed a picture of the broken parts to make sure it was repairable. I was told that "All items that you send are repairable no matter what the damage. I decided to send my glasses for repairs.

I first chose to pay with Paypal but it did not work. I then chose to use Google Checkout and paid for my transaction. In the next few days, I received several emails because the company thought I "abandoned my cart". The emails were pushy and rude.

I was finally told that my glasses were not fixable (I was initially promised that anything was repairable!)

I paid for shipping both ways because I was promised my glasses were fixable.
I therefore asked for my glasses back and a refund for the shipping I paid.

The owner and supervisor Tony called me an "idiotic customer", said he was going to throw away my glasses ($400 Dior sunglasses), and said if I wanted them back I would have to come pick them up in Brooklyn (I live in Florida!).

I’m speechless. I can’t believe I was ripped off and treated like that.

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FDA
, US
Nov 29, 2010 1:41 am EST

The Sunday New York Times Business Section had an excellent two and a half page article on this "business'" practices. According to the article, Vitaly Borker, aka Tony Russo, Stanley Bolds; was arrested in New York City. He said internet complaints actually built business for him as it increases his prominence in search engine results and because people search on brands such as Lafont, Christian Audigier, Paul Smith, Oliver Peoples, Ciba, instead of DecorMyEyes.com, the complaints against him don't show up in the same search. He also claimed in the article to have an unidentified affiliate with Amazon.com. His company is in Sheepshead Bay, Brooklyn so it would probably be wise to double check when doing business with on-line companies based there.

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12:18 am EDT
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DecorMyEyes.com / EyewearTown Bad Business Practice

I purchased a frame (Oliver Peoples Deacon) from this company in April paying $227 and subsequently sent it back on April 26 along with a pair of lenses (uncut), which I had purchased for $150 at apairofshades.com for them to cut and fit into my new frame. The package was sent via US Postal Service Certified Mail on April 26. I had called DecorMyEyes.com first to confirm if this was possible and they agreed to process the order (the order # was 504024) as a compliment for being a customer provided I pay for shipping charges ($12). According to the US Postal Service, the package (frame and lenses) was delivered and accepted by DecorMyEyes.com on April 28, at noon. They sat on the package until April 6 and informed me via email that they don't have the lenses and can't process the order unless I purchase a new pair of lenses from them. They asked me to respond within 24 hours otherwise they will send back the frame without the lenses. Not only did they denied having misplaced and dumped the lenses in the garbage, their manager/owner (Tony Russo) angrily cursed/yelled and called me names such as stupid, idiotic, and being Jewish for sending in the lenses in order to save a few bucks while without offering to pay or replace the lenses. As a customer just discovering his lenses were lost due to someone's carelessness, I should be the person being upset here not Tony Russo. During the conversation, he did suggest it could be misplaced and thrown in the trash by his staff. Now, due to his staff's incompetent and carelessness, they have lost my lenses costing me more than $150 including shipping charges and not mention time wasted and headaches.

I will never do business with this company again. All I want to know if there is any recourse against this company for their incompetent and carelessness? It is difficult to imagine that this company can continue doing normal business for what they have done to me? I am asking BBB to please intercede to correct their business practices to prevent this from happening to other customers...

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somebodycares
Queens Village, US
Dec 03, 2010 3:38 am EST
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Why didn't you give it to apairofshades.com to finish? I had a great experience with apairofshades and he can get you all the frames for the same low price!

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2:48 pm EDT
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DecorMyEyes.com / EyewearTown sunglass repair

I called to check if they had the glasses that I saw online...was told yes, exactly the ones that I saw. I ordered them and paid $170 with my credit card. Shortly thereafter, I was emailed and said that the one pair of glasses I ordered was broken, they didn't have any more. They said I could send in MY broken glasses(the ones I was trying to replace)and they would repair them within 10 days and refund the difference of the repair price and the original order. That was the last week of November 2009. Now it is May 1, 2010 and I still don't have my repaired glasses OR my $170. Every time I email or call, the only information I get is that they are still in the repair shop and they don't know anything about them. In my last email I finally requested that they send back my broken glasses AND my $170. Needless to say, I have not heard a word from them since. I have been without my money or my glasses for 5 full months now. The ironic part is they actually claim they have a "customer service" policy...where would that be is my question? I am very dissatisfied and am now going to attempt to call my MC provider and submit a fraud claim in hopes that I at least can get my money back. As for my very favorite broken REVO sunglasses(I paid $259 for!), I have little hope that I will ever see them again...what a rip off, they should be ashamed...karma will prevail, it always does.

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JohnDoe321
, TH
May 03, 2010 12:23 pm EDT

April 11, 2010 (I wrote):

Dear Daran (Revo Customer Service Representative),

My name is John and my first job (17 years ago) was selling sunglasses at Sunglass Hut. I must have sold a million pairs of Revos...you guys make a great pair of sunglasses. I have since bought about 5 pairs of my own, and pairs for family and friends.

I recently bought a pair (first time) of your polycarbonate at Sunglass Hut...very light. The store boasted of their durability, although I was skeptical of the plastic lenses. I was assured that they would stand the test of time. I needed a light pair of sunglasses for a trip around the world...I am currently in Thailand.

The other day, I dropped them for the first time. I've dropped some of my others accidentally (between you and I, I actually ran over my first pair with my car by accident...no scratches on the lenses...amazing), but I don't make a habit of it. I take good care of my stuff. Anyway, the first three foot drop on the trail was fatal. Scratches galore. I am so disappointed...I wasn't expecting this to happen.

I brought them to a store in Bangkok, but they said that since they're plastic, I'm better off just throwing them away. Throw them away? Revo?

I would greatly appreciate your help and advice, and I look forward to hearing back soon.

Respectfully,

------------------------------------------------------------
April 22, 2010:

Dear REVO Customer,

Thank you for your recent email. At this time we did discontinue a large portion of our sunglasses and no longer have replacement parts for them. If you can respond to this email with the style/serial number of your Revo sunglasses I will be able to reply with all available options for your glasses. This information will be printed on the inside of the ear stem most of the time.

If you have any further questions please let me know.

Sincerely,

Mishell
-----------------------------------------------------------------
April 22, 2010 (I wrote):

Revo 3039-080/9V-57square18-120

Sent from my BlackBerry® by dtac

-------------------------------------------------------------------
May 4, 2010:

Dear John,

Thank you for your email inquiry.

The Revo 3039 sunglasses have been discontinued and we no longer carry replacement parts for them. Although we are unable to repair the sunglasses, we would be able to offer an upgrade to a current pair of sunglasses. We reserve our upgrade program for sunglasses that we no longer carry replacement parts for and we are able to offer a $40 discount on a new pair of sunglasses (please see the disclaimer below).

Disclaimer;
There are no refunds or exchanges on the new pair that you would receive.
The discount is applied to the MSRP, you can find the eyewear on http://revo.com .
There is a $6 shipping charge that is applied to the order.
If more than 1 pair of glasses for upgrade, the discounts cannot be combined.

If you find a pair of sunglasses that you would be interested in please respond with the following;
The style and item number of the product.
Your preferred return shipping address.
The best contact phone number to reach you at.

If your glasses are within the one year warranty, with a valid sales receipt, please forward that to this email for review. If the glasses were purchased within one year, I may be able to offer a full retail value credit amount.

If you have any questions pertaining to this upgrade please reply to this email. You can also call our Customer Service Team at [protected]-REVO.

Regards,

Erin
----------------------------------------------------------
May 4, 2010 (I wrote):

I will never buy a pair of Revos again. A $40 discount on a pair of sunglasses that cost over $200 is a slap in the face. What's your mark-up on Revos anyway...1000%?

Let me know if you guys want to make more cheap sunglasses as I live in Bangkok and see them in the market on a daily basis. Some of them are even better quality than the ones I bought from Revo...and they only cost me $4.00, lol.

Sent from my BlackBerry® by dtac.

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DecorMyEyes.com / EyewearTown Threats/Fraud

I ordered a pair of frames from decormyeyes. I cannot begin to explain what nightmare this has been. I wish I would have googled this "company" before ordering. The number of complaints is outrageous. Tony Russo, aka Stanley Bolds, has threatened my life. He has also stated he is going to get me fired from my job. I have filed a police report, and recently contacted someone with the FBI. If you are also a victim, I strongly urge you to contact the Attorney Generals office in New York. I spoke to a very nice woman there, whom to my surprise knew all about "Mr. Russo." If you look up the address on google maps, you will see he is running this scam from his home. From what I was told, it will not be too much longer before this creep pays for the fraud, threats, and numerous scams that people have suffered at his hands.

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madrigalsinger
, PH
Oct 31, 2010 5:37 am EDT
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they are a scam. did you see their new pawn shop! do not send them anything, they will just say they did not receive it. i should have just sold my vintage chanels in ebay.

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DecorMyEyes.com / EyewearTown Wrong product and no returns

This company boasts “Customer Service At Its Finest” on its website and emails. I have found nothing that indicates this remark is true. I placed an order for a pair of specific Oakley sunglass as a gift for my fiancé. When the order arrived they were a different pair than I had requested. Thinking this would be an easy fix, I emailed the company requesting a refund or exchange. They responded in incomplete sentences with “this is what you ordered and this is what you got” explaining that “there is a 20% restocking fee” should I choose to return the item. Their suggestion was to use the item as a gift if it was not what I wanted. I went a step further and sent an image of the item that I ordered. They have yet to respond. I am now stuck with a pair of sunglasses that retail for about $99 when I paid $169.99 for the glasses I requested. As annoying as this process has been the fact that their dishonest claims are posted on every email did not help. I could not believe how rude and irrational this company is. DO NOT ORDER FROM THIS COMPANY IF YOU EXPECT TO GET WHAT YOU ORDER OR ANY ACCEPTABLE CUSTOMER SERVICE!

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Anon95865
, US
May 06, 2010 4:37 pm EDT

DO NOT ORDER FROM THIS COMPANY! THEY SOLD ME REFURBISHED FRAMES THAT WERE SUPPOSED TO BE BRAND NEW.

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decorvictim
, US
Apr 26, 2010 12:12 pm EDT

I cannot begin to tell you how awful this comany is. A police report has been filed, and I have recently contacted the FBI. This man actually went so far to threaten my life. I strongly urge you to contact the Attorney General in New York as well. This guy is a fraud. If you look up their address on google maps, you will see he is running this fraud out of his home.

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DecorMyEyes.com / EyewearTown Fraud, sexual harassment, threats, stalking, theft

http://www.DecorMyEyes.com
http://www.EyeWearUs.com
Tony Russo, Stanley Bolds

eMalish Corporation
c/o DecorMyEyes.com
56 Beaumont Street
Brooklyn, NY 11235

Toll Free : [protected] or [protected]
Fax Number : [protected]
From Australia : [protected]
From United Kingdom : [protected]
http://www.decormyeyes.com/testimonials.asp

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mrscrj
Columbus, US
Mar 07, 2010 9:54 pm EST

The glases item were not ordered. The order was canceled while chatting with the rep to get the price correct and before my card was billed. Once I learned, the order would not be shipped until after payment was complete I canceled the order. There is no need for this item to occur interest on my charge card prior to shipping.
The next day I got an email saying that my order was being processed. When I contacted them, I was informed that I would still be billed $25 for a layaway fee. Company has refused to resolve the complaint or refund my card.

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DecorMyEyes.com / EyewearTown STALKING, HARASSMENT, THREATS, FRAUD

http://www.DecorMyEyes.com
http://www.EyeWearUs.com
Tony Russo, Stanley Bolds

eMalish Corporation
c/o DecorMyEyes.com
56 Beaumont Street
Brooklyn, NY 11235

Toll Free : [protected] or [protected]
Fax Number : [protected]
From Australia : [protected]
From United Kingdom : [protected]
http://www.decormyeyes.com/testimonials.asp

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KayLou
Sydney, AU
Apr 19, 2011 2:42 am EDT

Okay, I've just ordered and paid for a pair of Vogue frames...
That was on Wednesday just gone.
Paid via Visa debit card & ordered 2-3 day shipping..
Its now Tuesday & not sure whether to start freaking or not?

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jayrollnx
Lakeside, US
Sep 29, 2010 11:39 pm EDT

My Name is Jay Villarruel, This man so called Tony Russo is a scam artist and used my credit card for personal use. I would like for all who has been affected from any criminal action caused by this man, and his company, to contact your local authorities and so forth. I intend to hire a detective and prosecute this man for stealing my identity and sending threatening e-mails. I wouldn't worry about this coward, he just got himself incriminated for many accounts. I would like to file a class action law suit against this fictitious company. If we all cooperate., we can have this criminal prosecuted for many accounts. Lets Get it together. [protected] I'm sure this thief is looking at our posts. I will have my detective screen my calls, so any phone number and recordings will take place. Its for our protection. Get A Lawyer or contact your local authorities. I will contact mine and definitely the media. This has to stop!

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DavidSewell
Jackson, US
May 20, 2010 1:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Well, I sent them a pair of sunglasses for repair three weeks ago and they say they have not received them. So that is $290.00 down the drain. I wish I had seen the complaints before...

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DecorMyEyes.com / EyewearTown threats, Stalking, ripping off, stealing, stalking

Watch out from this gunglass and eyeglass seller, its called decor My Eyes and goes by other names and the guys name is Tony & Stanley which are the same guy & they dont even have astore, This guys sells out of his house in brooklyn, NY or NY area and sells to united kingdom, australia and has numbers for them as well, A HUGE FRAUD, He has threatened myself, family and friends that he was going to ruin our lives if we dont be sunglasses from him, We bought a pair of Sunglasses and they were broken, maybe fake and not what we ordered, We sent them back to him because they are not what I wanted, i sent him pictures of what I wanted and he sent us pictures back and he sent us something totally different and as I said they were broke and possibly fake, He said that he was going to charge me a restocking fee and I said no and I reported it to my ceditcard company and I proved myself in every way so i disputed it and I won, I took pictures, and had everything, Now he threatens me for $500 in email and phone calls everyday for the past 2 years and wont stop, he is always sending emails saying any word, and the said threats, he said he was going to kill me and call me jobs and our jobs and get us fired, I have over 300 emails saved, I just called 911 and going to supreme court tomorrow and lawyer to get an oprder of protection for my family and I know 6 other people that are very close to me that had the same problems and worse, This guy has 100's of complaints all over the placem consumer affairs, all online, everywhere, this iguy is a creep and very scary, he just wont stop, he had a bullcrap department call me that said they were the attorny and law division of decoy my eyes and it must of been his wife or some lady buy its all this guy Tony and Stan or Stanly, Stanle, ITS ALL THE SAME GUT, Like give me a break, A guy that sells glasses from his home have departments and law departments, Its all bull, He says he is a cop at 1st, He tried scaring me by saying hes a cop and he is going to get me and then he said he is retired, i found out he was never a cop, I have a huge case built up on this guy, Its crazy crazy stuff. Stay far far away, He also stalkes me and my family by searching for us on private friend sites, I go on myspace and i see a message from him saying haha i found ya, very creepy and my daughter got one also and she was and is very scared. He has many different wedsites too and they all look the same but all different names:

Customer Service at its Finest
http://www.DecorMyEyes.com
http://www.EyeWearUs.com
Tony Russo

Toll Free : [protected] or [protected]
Fax Number : [protected]
From Australia : [protected]
From United Kingdom : [protected]

Instant Live Chat : http://messenger.providesupport.com/messenger/decormyeyes.html

Have you read our testimonials and reviews?

http://www.decormyeyes.com/testimonials.asp

http://www.eyewearus.com/testimonials.asp

These items are 100% brand new and Authentic, direct from the manufacturer. They come complete with certificate of authenticity, protective case and dust cloth. Every product is exactly as pictured. We own several stores around the country so there are no issues with authenticity. Our prices are much lower then the average retail location as we don't have to pay rent. Our site is the best place to buy sunglasses online. Our Prices are the lowest!

Customer Service at its Finest

http://www.DecorMyEyes.com

http://www.EyeWearUs.com

Stanley Bolds

Toll Free : [protected] or [protected]

Fax Number : [protected]

From Australia : [protected]

From United Kingdom : [protected]

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DecorMyEyes.com / EyewearTown Racial Slur Hurled by Owner

Order glasses on lay-a-way plan and try to cancel after feelings of misgivings about company. Told that there would be $25 cancellation fee. Pointed out to company that "cancellation fee" was not included in their Lay-a-way policy. Ater numerous emails back and forth company offered to match another website's price. The company shipped item and charged my account without discount. Email them only to be sent the standard did you read our cancellation policy statement. Spoke to the manager Tony Ruso and ask that they honor the offer to price match and credit my account. He proceed to curse me. He sent me two emails. One with the credit to my card and another calling me a "porch monkey" which google defined as a racial slur meaning "a lazy black person. I am shocked that any consumer would have to be subjected to this type of behaviour by a company. Be aware these people are unprofessional and bigots as well. Now I wished I had gone ahead and purchase the frame full price from my local store.

Read full review of DecorMyEyes.com / EyewearTown and 1 comment
Update by Maureen Richards
Jan 18, 2010 1:15 pm EST

RE: Tony Ruso, Owner - Order#98519
Mon, January 18, 2010 11:01:29 AMFrom: DecorMyEyes Sales Team View Contact
To: Maureen Richards

--------------------------------------------------------------------------------

To even have the time to write such long emails you are just bored and obviously porch monkey

Have you read our testimonials and reviews?
http://www.decormyeyes.com/testimonials.asp
http://www.eyewearus.com/testimonials.asp

These items are 100% brand new and Authentic, direct from the manufacturer. They come complete with certificate of authenticity, protective case and dust cloth. Every product is exactly as pictured. We own several stores around the country so there are no issues with authenticity. Our prices are much lower then the average retail location as we don't have to pay rent. Our site is the best place to buy sunglasses online. Our Prices are the lowest!

Customer Service at its Finest
http://www.DecorMyEyes.com
http://www.EyeWearUs.com
Tony Russo

Toll Free : [protected] or [protected]
Fax Number : [protected]
From Australia : [protected]
From United Kingdom : [protected]

Instant Live Chat : http://messenger.providesupport.com/messenger/decormyeyes.html

From: Maureen Richards [mailto:mehumber@yahoo.com]
Sent: Monday, January 18, 2010 11:58 AM
To: DecorMyEyes Sales Team
Subject: Tony Ruso, Owner - Order#98519

visit greenworkscleaners.com

Mr. Ruso

Your behaviour has proven that anyone can put up a site that looks professional and claim anything they want. I will use any social network available to warn people of your disrepectful, abusive and unprofessional behaviour. No one spending money with any company should be subjected to this type of behaviour. To you $20.00 is nothing, but you are short sighted, because you have a dissatisfied customer. All it takes is one.

I expect to receive the $20.00 refund you agreed to (1/18/10) by phone and on 1/06/10 at 1:57:44 p.m. via email. It is only reasonable that you follow through on your offer. It is call integretity. There are still companies in this country that this matters to. Sadly, yours is not one.

Thank you!

Maureen and Howard Richards

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M Gonzalez
Los Angeles, US
Feb 11, 2010 9:39 pm EST

I agree with your comments here Maureen and Howard Richards. I am a victim of Tony Russo's unprofessionalism. I ordered eyeglasses frames to take to my trip for vacation. I informed them of the urgency. First order didn't go thru because he stated their computer crashed. I re-ordered but found out that they cannot guarantee shipment to my optician in Los Angeles due to the snowstorm. I tried cancelling the order because it won't get to LA in time for my trip. He was so rude on the phone, told me that he will have to charge me 20% restocking fee when the frame has not even left his store yet. I can tell from his tone of voice that he's a racist, lacks manners and professionalism. He shouldn't be in that kind of business because he doesn't know how to treat his customers with respect. To whoever will read my comments along with the Richards, Tony Russo do not deserve our business. He should realize that the economy is bad and should be thankful for people calling him to purchase his merchandise.

Milette Gonzalez

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DecorMyEyes.com / EyewearTown Incorrect order supplied and no refund provided

I ordered Ray Bans sunglasses from this company but the ones I received were clearly different (much larger in size) to those described on the website.

I phoned DecorMyEyes on the phone number provided on the website - the man who answered sounded drunk or asleep and told me to "ring again at another time as they didn't want to talk about it right now"!

I then emailed DecorMyEyes and told them they had send me the incorrect frame and that I would like the correct frame to be sent to me. This resulted in a long email exchange with someone called TONY RUSSO:
Their first email response stated that "I didn't know they came in different sizes" although their website clearly describes the size in some detail and even provides an explanation as to how to read the sizes!
Their second email response stated that "I only have the larger size".
Their 3rd email asked "would you be prepared to keep the large size for a refund?"
Their 4th email stated "please return the frame for a refund".

I was then refunded approximately half of what I paid.
When I questioned the other half, I was told this would cover the postage and the restocking fee! This amounted to me being $100 out of pocket.

In addition, I was told that the frame I returned was the correct one, ie the small size that I ordered!
This was an outright lie, as I know for a fact the frame was the wrong size - I double checked many times before sending it back as I would rather have kept the frame! (I wished I had taken a photograph but it didn't cross my mind that the company I was dealing with was dishonest, I thought they had made a genuine mistake.)

I asked to have the frame sent to me if indeed they had the correct size. The response was that they would send it but that I would have to pay another $35 in postage!

I am not prepared to take the risk again and prefer to cut my losses as I know they are lying and telling me I returned a different frame etc

THIS BUSINESS IS A SCAM AND THIS MAN IS A COMPLETELY DISHONEST CHEAT, who has no regard for his own or other people's online businesses.

I have since Gooled the business and unearthed many many negative comments and experiences abou them - I wish that I had done this before ordering!

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DecorMyEyes.com / EyewearTown contacts

Phone numbers

+1 (800) 873-5715 +61 280 147 255 More phone numbers

Website

www.decormyeyes.com

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