I purchased an item, Dior Boudoir from decormyeyes.com on the 27th of February 2009 as a gift. I paid extra for gift wrapping which turned out to be UPS brown packing paper.
A minor detail, however as I incurred a loss financially I find this unacceptable. I contacted my seller Stanley about this and the response I received was abrasive and barely literate, at which point I requested not to be contacted again apart from details of the complaint procedure, to which I never received the courtesy of a reply.
I later discovered that the official Dior website priced the very same glasses approximately £20 cheaper than those listed on decormyeyes.com (the current exchange rate does not affect this). This came as a surprise, as decormyeyes claim to offer discounted prices,
I took this up with an online customer service adviser, in an instant messenger available directly from the website, by the name of Lindsey. Despite me providing her with the link and showing her the difference in price, in addition to pointing out the fact that the actual Dior sunglasses contained a Swarowski crystal and apparently could not see the difference. I also pointed out that their site claimed to sell authentic products with relevant documentary evidence in the form of an authenticity certificate. I pointed out that this was not received by the recipient. Nothing to resolve the issue. She then abruptly ended the conversation, re-directing me to her manager, giving me an international telephone number.
I then e-mailed sales at decormyeyes.com and provided them with full details of the conversation and my complaint. The response I got was sub-par and automated. It did nothing to resolve the issue and despite being directed to a supervisor or manager as instructed by the Customer Services representative, the person I received a response from was indeed the person I was making the initial complaint about in addition to the price discrepancy, being none other than my seller, Stanley Bold!
Upon further e-mail correspondence I decided to phone the so-called manager at the London I called the London office and spoke to a lady named Melissa who took down the details and informed me that the manager was out and would call me shortly. This manager is the sales rep, Stanley Bold. Despite me requesting that he contact me on my mobile phone, I made a call to him upon which I was put on hold.
I then spoke to him (or rather, was verbally abused and shouted at). He did not listen to a single word I said, or tried to say and hurled racist, derogatory, threatening and offensive abuse to me despite my attempts at keeping the matter civilized and professional, the point at which he told me to “shut the ### up” and that “England was a weird little country” and he “Doesn’t know how we do things here” and “Doesn’t care”.
At this point I terminated the call. Initially I wanted a refund, however at this point in time I am more concerned as to preventing people from using this website, as it is obvious the merchandise therein is fake, counterfeit, the website falsely advertises their merchandise as being authentic when in fact it is mere cheap knock-offs and the staff are abusive and unhelpful.
Since the telephone conversation did nothing in the way of resolving this issue, I put the various points in my complaint in writing including reference to the Consumer Goods Act 1972 whereby I should be entitled to a refund without having to pay an re-stocking fee in addition to the dispute over the authenticity of the item.
I then received an e-mail threatening the recipient of my purchase and their business address to the effect of: “NEVER INSULT ME THIS WAY AGAIN AND TELL ME THE ITEMS I SELL ARE NOT AUTHENTIC OR I WILL CALL [the business] AND CAUSE SUCH A PROBLEM AT YOUR DAUGHTERS OFFICE THAT YOU WILL NEVER KNOW HOW TO GET OUT OF IT.
DO NOT UNDERMIND ME AND SAY THIS EVERY [sic] AGAIN!”
This further exemplifies the illiterate, unprofessional, aggressive and abusive sub-human cretin that Stanley Bold is.
In conclusion, I hope that this complaint reaches you before this obvious con artist deprives you of your hard earned cash! I will however be taking this as far as possible in order to get this man and his products recognized for what they are – fraudulent and dishonest, both for the US and the UK.