Debt Collection / Deceptive Collection Practices and Spoofing
Received numerous calls from this company over the past few months. They deceptively use alternating area codes and phone numbers to disguise their identity on caller ID. They sometimes use a prerecord voice message via an IVR asking for you to "retrieve this message" by calling [protected], not supplying an 800 # as FDCPA requires. They leave voice messages and call with no messages multiple times on the same day, also an FDCPA violation. They do not identify themselves on the recordings or even when you call them, which again is another FDCPA violation. They also block their number when calling as unknown, and a feminine sounding man requests a call back referencing your property address, saying he (or she) has a question about the property address, deceptively alluding to other reasons for the call to prompt you to return the call. I called this company back and spoke with a man who had a heavy Hispanic accent, who was very rude and over talked me. He refused to identify the company or the reason for the calls, laughed and hung up on me. Not even an hour after my contact with this man my wife and I started receiving calls as if we were calling each other. I called our phone company and they confirmed we were victims of "Spoofing". It is a terrible coincidence that right after I called and spoke with this company my wife and I started receiving such calls; especially when this company calls us repeatedly using fictitious numbers that they program into their software in an effort to misrepresent themselves to get you to answer the phone. I also mailed them a certified letter demanding that they Cease and Desist to the address listed and it came back rejected. I called and spoke with the post office in that city zip code and the carrier confirmed that the company in question "refuses to accept certified mail". This is just another example of their deceptive practices. I have filed a complaint with the FTC, Attorney General, and other regulatory agencies. I URGE all of you to file such complaints with regulatory agencies so they will investigate this entity and bring them to justice. There is strength in numbers and we ALL need to fight back! I am not done with them, my attorney is looking into a class action suit as I have already had over 100 people provide my attorney with their contact information to join the class action. FIGHT BACK!!!
To file a complaint with the FTC: