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Debit card complatint / Debit of amout from Debit card

1 India

To

The Manager

Customer Care

HDFC Bank


Sub: Debit of Amount Rs 36,000/- From A/C No. [protected]


Dear Sir/Madam


1. Pl. note that I had used my Debit Card on 7-11-07 at Samrat Furnisher, Gurgaon. The total amount for which they swiped my card was Rs 36,000/, for this am error message of insufficient amount was displayed on the machine. They tried it two-three times but repeatedly same error message was displayed on the machine. I could not understand the issue as sufficient cash was available in my account.

2. As a result for Rs 36000/- no payment was done. As no print out came from the machine and I have not signed any payment slip printout at Samrat interiors.
3. I checked my account on 8-11-07 and to my surprise on 7-11-07 Rs 36,000/- very debited from my account. I checked up with Samrat interiors, for which it was told to me they have not received any payment for the same amount.
4. I called up the HDFC customer care on 8-11-07 and as per them it was a void transaction as my debit card limit id only Rs 25,000/- and the amount of Rs 36,000/- will be reverted back within three days.
5. Today, is 15-11-07 and the amount is still not reverted back.
6. Request you to Pl. take up the issue on priority and resolve it.

Thanking you




Dr. Vandana Singh
Ranbaxy Research Laboratories
Gurgaon

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