SUBMIT A COMPLAINT

DealManitem never received - email not being responded to regarding #dm1301417

None of my inquiries for more information on status of shipment and requests on status have gone unanswered - this is disgraceful, disrespectful, very unhappy customer; this was to be a christmas present for my son who really wanted the jacked we are going into the 2nd week of 2017 and still no jacket.

I ordered the following below on nov 25 on nov 28 i received the following:

On 28 november 2016 at 01:32, deal man wrote:
Dear cynthia bowles,

All of the items from order #dm1301417 have now been shipped, and we can no longer make amendments to your order. tracking information is available upon request.

1x urban knight jacket - l / black

Your order is being shipped to the following address:

Cynthia bowles
1293 regal court

Victoria, british columbia v9b 2l7
Canada

On thu, dec 1, 2016 at 2:27 pm, cindy bowles wrote:
Can i please get the tracking information on this order.

On 4 december 2016 at 21:00, deal man customer services wrote:
Hi cindy,

Thank you for your query, we appreciate your business and are happy to provide tracking information for every order. as stated on www.dealman.co.nz/pages/shipping, www.dealman.co.nz/pages/faq and your invoice, items generally take up to 30 days to arrive, but can take longer in rare circumstances as we ship direct from the manufacturer in order to provide you with the best deals along with free shipping. thank you for your patience and understanding.

Your international tracking code is:

Rj571353375cn

Via international air mail and canada post.

For detailed tracking information, the deal man recommends using 17track.net.

You may also track your parcel through the canada post website www.canadapost.ca for detailed information once it has arrived in canada. it will show as "not found" on the canada post website and will need to be tracked through 17track.net until it has cleared canadian customs.

Please note: we sell all items by their measurement, some items may retain the sizing labels of their origin country, but will correspond to the us sizing charts we've provided on our website.

Kind regards,

Stella

On dec 7, 2016 08:29, "cindy bowles" wrote:
Good day

Thank you for the tracking information - however can you please advise why it is not showing up on the either site as beening process by the courier company

On dec 27, 2016 21:31, "cindy bowles" wrote:
Still have not received my order and still cannot find out where it is with the tracking information provided.

I am unhappy with the customer service i have received and will not shop with your service again.

Cindy bowles

Cindy bowles 2 january 2017 at 10:44
To: deal man
Still waiting for this items. not happy as it has been more than 30 days and lack of communication with you creating my inqiurys to status of tracking etc as the number and i formation provided does not show up on either tracking site information provided.

Cindy bowles

Ci
Jan 10, 2017

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