DealExtreme
reviews and complaints

The aforementioned is in relation to the dishonest seller, who operates on the DealExtreme. I was a victim of fraud commited by Black Hk Warehouse from whom i purchased a smartwach. The item in fact was never delivered even though I have bought it over 2 months ago., .I have exchanged a few messages with the seller in order to settle my dispute, but with no satisfactory outcome what so ever - I was completely ignored. As a result, please step in order to help me to resolve the issue. .Order Number: [protected]

I made test purchases on this DX. Bad site, does not translate everything and gets mixed languages. Delivery time of 1 week on site and after purchase the seller comes with 2 months history. They delivered the products in front of the house and the other one in which the period of discharge until the short was not delivered. There is no on-site dispute option as it is necessary to

When I got the item it was defective right from the start.
When charging the bracelet it will start vibrating and never stop until battery is empty. But then, of course, it's useless to me. How can I use the bracelet with an empty battery.
Also tried support - with no response at all.
Very disappointing but then again - lesson learned.
Me for my part will NEVER EVER use this company again; it's a scam and an absolute disgrace;
All they do is taking money off you and that's it - it's a rip-off.
NEVER again!

Hello,

I have order a mobile phone via www.dx.com. I have received it in time and it was working properly for some days (maximum 1 week) and then, out of the blue the screen went black. I tried to restart the phone / hard reset, but in vein. It just did not start. I wrote to the seller, but with no success... he just did not answer to me. Then I contacted deal extreme website for complaints, but they told me that I am writing to deal extreme co.uk and they can't help me. It's been more than a month since I am trying to do something. I would like to receive a full refund, since the phone is just not working... Looking forward to your answer!

Here is a link to the video, where I am showing that the phone is just not starting...
https://1drv.ms/v/s!AiaOWmxdQ-i-x2bw2beiLvVKxl4_

Best regards,
Petar

Order number: [protected]

The seller is not interested in me, not interested and irresponsible. I tell you to get my money back, the dealer doesn't answer. Send the product I say the seller does not respond. But no more I don't want to. The seller is not honest. I want to be compensated immediately. If you or seller do not a give me a answer, iwill write brand name

Dealextreme scam website cheating public becareful dont buy anything

Order Number: [protected]
I bought mobile for 400$ on dealextreme.com next day i purchased they asked me id proof i sent all and they confirmed payment then after 17 days ago they are not shipped item and main horrible thing is no one reply to my msgs i tried lot of times but not responding any one msgs and also not shipping product. they don't have chat service even dont have support emails, they have only facebook support that also they blocked when i asked about my product see how frauds these peoples my money struck in dx..

if u paid through direct on dealextreme.com then forget your money they never give u r contact u.. big frauds .. i paid through paypal so i just opened dispute but still pending coz they are not reply to them also ..

Dont buy anything in DX be careful like these scam websites

Deal Extreme Are big Fraud -- After order placement & Payment you never know when you will receive your material -- that too whether complete or Incomplete.
After drastic chase ups - Dx people will give you numerous excuses -- Like their Staff was not available Or they are looking into it Or that wait for 1-2 weeks., 2-3 weeks . Even after that when nothing happens - they will simply apologize & ask you to wait for another week(s) . Ultimately you will get fed up with there useless & false responses .
Pity is that they don't have a physical base of Dx.com in India so you don't have any control on them & cannot take any action. So refrain from any order placement on them or Just try your luck. If you get the complete materiel timely - it is purely your good luck. Thanks

Order no [protected] for SOUTH AFRICA

I have ordered this razor inJuly 2018 and have not yet received my item. It is already 4 months and I am getting worried as my son needs the razor. I can't track it through the local Post Office as they say they don't deal with your tracking numbers. Could you please try from your side to track my item.

Thank you very much
Rika Viljoen
PARYS

SOUTH AFRICA

Hi guys this website DX.COM is a fake website.
I purchased a smart watch from this website in the month of August 2018 .I made the payment through credit card, at the of booking it deducted the fund directly without asking for any cvv no..more over next day i get a mail from DX.com asking to share the picture of my credit card ..finding it suspicious i canceled the trnsaction as i was not comfortable sharing the details to a shady website..its been since then i have been struggling to get the refund back.
the customer care chat is never available ..
no one reply when the ticket is raised

order no [protected]

PLEASE do not make a purchase from this website

Har[censored]

I received Ulephone Power 5 handset after waiting 15 days for delivery.
Unfortunately the earpiece is faulty, I can't hear the caller at all.
I tried to log on Dx website that itself was not easy.
I have send an email to them after spending few hours working out how to report a faulty item, I am still awaiting for their customer service.
Disgusting.

DANGER! YOUR ACCOUNT CAN BE EASY HACKED AND DX IS NOT READY TO BE RESPONSIBLE!
HI GUYS!
Months ago purchased a multi meter and paid for it by PayPal. The order denied by DX and the money transferred to my account without informing me. By the time, some gentlemen from Ukraine broke into my account and paid of his order from my account. The order was not on my name! The order was not addressed to my address! And also was not the same amount of money! My order# [protected]. DX denied the situation and not ready to give back the money!
PLEASE HELP ME BY INFORMATION WHAT TO DO?

I order an item from this site on 25th May 2018, today its 25 June 2018. Till now have not received any item, customer rep replies item was sent without tracking number so they cant give any status and i need to wait 2-6weeks. what the hell going on in this site, 6weeks to deliver an item? and that too without tracking number?

I am not getting any response when i said i am going to take legal action on your site. No reply yet.

Dx.com is fake website (I have given one star because I can't select o) as I booked a smart watch on 14-6-18 at 4-05pm ist through my friend's credit card it did not ask for any otp from bank etc payment deducted directly.
Then on next day on 15-6-18 they send an e mail asking for credit card photo (both sides) and address proof of the credit card holder for verification, then we sent an authorisation letter as sent by them. Immediately after sending the letter the other payments got deducted for the same amounts. Hence please no one visit this webpage and do anything from this. Be careful this is fraud website I lost rs. 77, 484/-.
I cancelled the order still no e mail for refund or either they credit to the credit card account. No response from them.

I was extremely happy with the phone, came as it should, used as it should for 7 months. Then one morning it died, wont charge etc.

So I contacted the so called support of theirs, they responded and asked me to send video as proof. Fine, but I asked back what exactly they want me to film as the phone is dead. A month, and they do not respond by mail, not by the inbuilt support messaging. Just silence.

So DX is fine if you buy cheap [censored] products, and dont expect them to last very long, but DO NOT buy expensive stuff as there is little to no support from them.

My order #[protected] of August 2017 hasn't been delivered, despite my numerous inquiries with you on email. Please advise on when l will receive my order because l urgently need it.I was once given a ticket number and it expired after 90 days without delivery. I then submitted a request for a tracking number since the order was less than $20 and l got no response.

Honestly, this website would be perfect, if they delivered items.
How delivery service can be so terrible, just explain me, please.
I am so tired of this mess.
Ordered several expensive parts and never received them. Why? Because they were never shipped out.
Why? Because they weren't available at the moment of ordering. But I wasn't notified about it and my money just flew away to their pockets.
I have been trying to get my refund for 4 weeks, but there's still nothing.
Disappointed.

Dear,
We're glad to inform you that your order [protected] has just been fulfilled and shipped on [ Friday, 13 October 2017 03:12 ].It's now on the way to your destination.

The item(s) included in this package are listed as below, if what you have ordered are more than the one(s) displayed, please understand that they may have been shipped separtely.We will send you email notification(s) once the other package has been shipped:

You can click RG628175365CN to track your package.

Item(s) Qty
452772 Xiaomi 10000mAh Quick Charge Mobile Power Bank II + MI Mini USB Fan 1
The order is shipped to Shipping via Tracking number

FirstName: Uri
LastName: Schwartz
PhoneNumber: [protected]
PostalCode: 40695
Street1: Derech Mishmeret 33
Street2:
State: Israel
City: Mishmeret
Country: IL
Standard RG628175365CN

I bought a pocket watch, the number fell of the dial of the watch within one week. I tried to write a bad review about the watch, including photo and they refused to approve it.
What a sham. The reviews are a sham. Here is the message I got from DX.
"Your recent review title"Numbers fell off Dial on 1st week!", which contains SKU 424401 has been unapproved for some reasons"

They are real scammers, people, stay away.
I'm saying this because I was so terrified when they sent me an email asking me to take photos of both sides of my credit card. Before this, I ordered several items, but they canceled the order. Upon that, they started blackmailing me.
Please, never provide photos of your credit card to anyone, this may be finished sadly and you will regret it, it's obvious.
DX.com are thieves and scammers. Beware!

I've recently purchased a mini camera, which had turned out to be nothing like what was promised on the product page. After several days of testing, I wrote a very detailed review, which I posted with a combined rating of 1 star. I then received an email telling me that my review "has been unapproved for some reasons". That's it. No explanations, no details, just "some reasons", which was odd, as my review included both the negative and positive aspects of the product. I then emailed DX.com, using the specified Customer Support email address, trying to obtain some information about what was so horribly offensive about my review that got it "unapproved". No reply, nothing, zip, zero, nada. So, several days later, I've email DX.com again for more information. Again, no reply, nothing, zip, zero, nada. Actually, the only difference was that now I'm receiving their newsletter in Spanish as well as in English.

I'm posting my original review below, maybe someone can tell me what I've done wrong.

Edan Shalev

Product: KELIMA SQ10 HD Mini Hidden 8-LED IR Night Vision Camera Car DVR (SKU:474590)

Original review:
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CAMERA:
1. The camera is relatively heavy for its size, but I will admit that it feels sturdy.
2. The control buttons have been placed comfortably apart, so even with “fat fingers”, you are unlikely to press them both together.
3. The build quality looks mostly OK; the only thing I thought was worth mentioning is that the lens appears to be slightly off-centre inside the housing, but I can’t see that this has any effect on picture quality.
4. While charging, the camera gets hot, not too bad though.

ACCESSORIES:
1. The lead supplied with the camera can be used to connect it to either a PC or a TV.
2. The mounting clip is unfit for purpose; this part seems to have been manufactured either for a different product or without much thought about design, as the camera comes off the clip very easily. One pothole in the road and the camera will fall off. Please see attached photo.
3. An English/Chinese manual is supplied with the camera. Sadly, I don't understand any form of Chinese, so I've had to try and rely on the English manual, which appears to have been translated by someone who has a vague awareness of the fact that the English language exists. Most of the instructions are unintelligible, making it very difficult to learn how to operate this product. Please see attached photo as an example.

OPERATION:
1. Upon testing the camera, I've found that the view angle is more like 90 degrees, not 140.
2. The camera records video in 5-minute sections. This isn’t too bad, but wasn’t mentioned on the web page, only in the manual (in poor English), so you don’t find this out until you’ve purchased the product.
3. The battery only lasts 35-40 minutes on continuous operation; not very useful on medium to long journeys.
4. Image quality is very poor. On 720p mode, it isn’t possible to read the number plate of a vehicle driving 2 car lengths ahead of you. On 1080p mode, you can just about read it, although you may have trouble with similarly-looking numbers/letters, such as 8-B or 6-G etc. On stills mode, the image is indeed 4032x3024, but quality is very poor.

SUMMARY:
I am very disappointed with the product, which is unfit for purpose and missold on the website. I feel as if I’ve been cheated, for the lack of a better word.
Avoid this product.

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